As things re-open from Covid-19 lockdown measures, Lineal are taking some important steps to help keep everyone safe while we care for your technology.
Regular Staff Testing
This Spring we introduced regular Covid testing, with Lineal staff receiving Innova SARS-CoV-2 antigen rapid lateral flow self-testing kits.
All results are received within 30 minutes and are submitted twice weekly via the GOV.UK Covid-19 test reporting service.
Maintained Social Distancing
Although staff have returned to the office, we’ve maintained flexible remote and home-based working for many, with around three-quarters of staff working at least two-days per week remotely. Staff hot-desking is discouraged – a measure we’ll review over time.
Gamma Communications have launched a new ‘PhoneLine+’ service to help micro-businesses prepare for the WLR switch-off due by 2025.
The new easy-subscription service allows micro-businesses, sole traders and other organisations with few lines to move to a low-cost and digital ‘virtual-landline’ style service that can even incorporate their existing analogue phone hardware.
However users can also leverage extra cloud-based features – including desktop PC/Mac softphone and mobile app access to their existing landline(s), call-redirection, number presentation, voicemail-to-email, automated open/close scheduling and other ‘business style’ features.
All existing analogue PSTN phone lines are due to be switched off by 2025, meaning businesses need to plan to either migrate their analogue phone services/numbering either to SIP-based technology or a cloud-hosted VOIP system that routes calls via the internet.
For the UK’s 6.5 million micro-businesses, many of whom rely on mobile re-directs or use a joint telephone number for broadband/voice calls, this presents a challenge, as Openreach is already upgrading the fibre network to FTTP – putting many small companies’ advertised numbering at impending risk.
Moving your phone service to PhoneLine+ is available via a simple email-signup process, with the option of porting across your existing number, and choosing between either a new VOIP handset or adopting your existing landline with an ATA adaptor.
Gamma Communications is both the UK’s largest SIP provider, and one of the most established VOIP telecoms providers: with around half a million phone users using its popular Gamma Horizon platform for business telecoms. PhoneLine+ is expected to prove equally popular, as the telecoms market extends to include smaller organisations, needing a more simple, flexible and cost-effective option.
For communications expertise and support, please contact us our team today.
According to a survey conducted by Gartner at the end of 2020, nearly one in five workers consider themselves to be digital technology ‘experts’ since COVID-19 – and over half consider themselves proficient.
Researchers suggest the increase in confidence (or overconfidence) is perhaps due to the increased reliance on collaboration tools such as Teams and Zoom and a lack of in-person IT support while working remotely – but found more than half (55%) of those surveyed were using personal devices for access to work systems/data, or privately obtained ‘shadow IT’ applications not sanctioned by their employer, at least some of the time.
The sample group, spread across US, Europe and Asia-Pacific regions among around 10,000 full-time employees at organisations with 100 or more employees in November and December 2020, analysed workers’ technological and workplace experiences.
Whit Andrews, distinguished research vice president at Gartner, argued: “Workers seized on the crisis” adopting “a wide range of technologies and applications in the space of a few months.”
The findings also showed a rise in the number of workers using personal technology for work purposes. Over half of respondents reported that they use applications or web services that they personally obtained – most of which are not employer-sanctioned – for collaborating with other workers. The same proportion (55%) are using personally owned devices for their work at least some of the time.
“When organisations were forced to go remote in early 2020, workers started to rely on their own devices or programs they discovered themselves to make up for their employers’ technology shortcomings,” said Mr. Andrews. “In 2021, organisations can embrace this trend by expanding the choice of devices and software programs that workers can use with little or no friction.”
Flexible Work Supports Increased Productivity
One of the main questions lingering among executives regarding the impacts of the last year is remote work’s effect on productivity.
According to the Gartner survey, among employees whose work-from-home time increased since January 2020, 36% reported an increase in productivity, while 35% reported no change. Flexibility in working hours was the most cited factor enabling greater productivity, selected by 43% of respondents.
A quarter of workers surveyed did report that their productivity fell. Connectivity issues and technology changes were among the top reasons cited for decreased productivity.
“Digital proficiency becomes even more essential for productivity when working remotely,” said Mr. Andrews. “CIOs should extend worker-to-worker lateral mentoring and training to ensure that no employees are left behind as technology mastery becomes the expectation.”
For IT Support expertise, please contact Lineal today.
Apple has released important security updates under macOS 11.3, in response to a serious gatekeeper vulnerability discovered by security researcher Cedric Owens.
The weakness, found in Apple’s ‘Gatekeeper’ tool which normally blocks unrecognised apps from being installed by default, allows a dangerous file to be rigged so as to not trigger the operating system’s inbuilt safeguards.
Writing in a Medium Post entitled ‘Gatekeeper Bypass: 2021 Edition’, Owens demonstrates a terrifying method by which an attacker can ‘very easily craft a macOS payload that is not checked by Gatekeeper.’
Once launched, no warning prompts prevent the user from installing just about any dangerous application, which can also communicate with external servers without even triggering App Transport Security (ATS).
The simplicity of the hack, which leverages the fact that scripts placed in Contents / macOS / directory are not checked, has been described by Objective-See as ‘massively bad’ and ‘a doozy’ of a blog post.
GateKeeper itself was originally introduced in 2012 as part of an effort to stop the spread of malware in Mac OS X ‘Lion’ v10.7.5, and was followed by enforced application notarisation in 2020 under macOS 10.15 ‘Catalina’, as Apple required software developers to have apps officially cleared for authorised use.
In response to the discovery, Apple have released macOS Big Sur 11.3 update with ‘improved state management’ that prevents the ‘bypass’ of Gatekeeper checks, and are urging macOS users to install the upgrade.
For Cybersecurity expertise and support, please contact our team today.
Facebook and LinkedIn have both suffered massive data breaches, exposing the details of more than 533 million and 500 million user accounts respectively, it has been revealed.
Extensive leaked data from Facebook was reportedly found online by security researcher Alon Gal – including the personal information of 11 million UK users such as phone numbers, locations, birth dates and many email addresses.
It’s believed that the ‘hack’ may relate to a bug in Facebook’s friend-adding ‘Contact Importer’ tool which was fixed in September 2019. Previous breaches in 2017 fell before the introduction of GDPR, which Facebook argues absolved it of responsibility to notify users.
Questions still hover over the LinkedIn breach in particular, with the company claiming much of their data appears to have been aggregated from other sources, or (like Facebook) were perhaps not technically ‘hacked’ at all – but scraped in bulk from publicly visible parts of the popular professional website.
The huge cache of Linkedin data was thought to be on sale, after security researches found a 2 million user ‘sample’ advertised online.
A Facebook spokesperson told Reuters the social media platform will not inform users if their accounts were part of the breach, and Linkedin are yet to issue a statement on this point – although given that LinkedIn has around 740 million accounts in total, a clear majority of its users are likely affected.
Users of both platforms can check if their email addresses (and now phone numbers) were likely breached via either platform over at: https://haveibeenpwned.com/ – and are advised to update passwords as a precaution.
For IT Support and cybersecurity expertise, please contact our team today.
Android users around the world have reported problems with apps crashing randomly, following a widespread fault with WebView.
In particular, the problem seems common to email clients including Google Gmail, Microsoft Outlook, Yahoo! Mail and more – with one early warning sign being the repeated display of messages warning that apps ‘keep closing’.
It’s as yet unclear how the bug found its way into the live build of so many users’ hardware. In a statement, Google acknowledged they are aware of the fault, and advised users looking to self-fix the problem to uninstall Android System WebView.
A further fix was issued to Android as of 11pm Pacific Time on Monday which updates WebView directly. Webview is a piece of software which helps load content from the web and receives regular updated alongside Google Chrome.
So far only Google and Samsung support have acknowledged the issue directly, although it’s likely to affect all recent Android phones not yet updated to Chrome version 89.0.4389.105.
For IT Support and expertise, contact our team today
Microsoft have urged the system admins of on-premise Exchange email servers to upgrade in response to new breaches from state-sponsored hackers.
The Chinese group, known as ‘HAFNIUM’, are believed to have exploited previously undiscovered zero-day vulnerabilities in Microsoft Exchange Server 2013, 2016 and 2019 via compromised US-based servers. Microsoft Exchange Online or related services (such as Microsoft 365) are not affected.
CVE-2021-26855, CVE-2021-26857, CVE-2021-26858 and CVE-2021-27065 create a ‘perfect storm’ under which the attacker makes an untrusted connection to the targeted Exchange Server on port 443, and connects appearing to be someone with authorised access to add a web shell that grants a backdoor for future access.
HAFNIUM has previously been accused of industrial espionage and attempts to breach the technology of important private, public and national security organisations, including defence contractors.
As of 4th March, the Department of Homeland Security has also issued an emergency directive to all US federal agencies to urgently patch any on-premises Exchange servers by midday on 5th March.
For Cybersecurity advice and expertise, please contact our team today.
The UK National Cyber Security Centre have launched a new online Cyber Aware ‘Cyber Security Self-Assessment Tool’ to help small businesses.
Free to use, and aimed at organisations with fewer than ten staff, the short online questionnaire generates a handy to-do list of actionable cybersecurity recommendations and points to check, with guidance for each – depending on the answers submitted.
Questions are branching depending on the circumstances of each small business, but covers topics including backups, passwords, technology lifecycle management and more. Small business owners are also directed to useful plain-English resources to address each point highlighted.
Cyber Aware is a campaign launched by the UK National Cyber Security Centre (the public-facing arm of GCHQ) designed to provide simple guidance for individuals and small businesses to use technology more safely.
Edge was originally released in 2015 as a direct replacement and refresh for Internet Explorer, which was rapidly losing market share among the world’s most popular web browsers. Edge Legacy, which used EdgeHTML, was a programming fork of Microsoft’s ‘Trident’ engine that had been used in Internet Explorer 11.
The new Edge, released in 2020 and based on the same Chromium ‘Blink’ browser engine as Google Chrome, has proved more popular – and as of January 2021 looks set to overtake Firefox as the world’s third biggest web browser.
Enterprise organisations still provisioning the legacy version as standard are advised to plan their deployment of the new Microsoft Edge with the following set of steps.
Lineal are Microsoft Gold Partner – for IT expertise and support, please contact us today.
Chinese tech giant Xiaomi have debuted a new, longer-range, wireless ‘air charging’ technology.
Mi Air Charge allows a special charging beacon in the home to detect a device, such as a smartphone, and directionally provide up to 5W of wireless charging at a distance.
The company claims this is the first ‘truly’ wireless charging technology that doesn’t require a device to be physically placed at a base station for induction charging.
144 antennas comprising a phase control array allows the beacon to direct millimetre-wide charging waves via beamforming to a special rectifier circuit on a Xiaomi smartphone handset that recharges the device battery. The company believes similar technology will eventually be available for smartwatches, smart speakers and other home devices.
It’s not yet clear how far a user will be able to roam from the beacon, although Xiaomi claim the charging will work at ‘several meters’ distance.
Although the device is largely a marketing prototype at this stage, Xiaomi are expected develop it into a viable consumer product. The corporation has been officially listed on the Hong Kong Stock Exchange since 2018, and is focusing on ‘Internet-of-Things’ (IoT) devices and supporting technology.
For IT support and expertise, contact our team today.
Approximately 50,000 UK customers have had .eu domains suspended, following Brexit.
The .eu domain registrar EURid has formally suspended 81,000 such domains as of 1st January 2021, following the decision that .eu ownership requires the owner to be resident in a country that holds membership of the European Union.
Many internationally trading UK companies hold foreign domain versions of their websites to assist trading overseas, support multiple languages, improve web performance in other territories and develop export markets.
Numerous IT services, including email, websites, directories and more are often also tied to domains which represent a key pillar of many companies’ authentication technology.
Many British domain holders cancelled their domains as the transition period approached – over 200,000 .eu domains held by UK customers were cancelled between 2018 and 2021, with registrars contacting customers multiple times to alert them to the changes.
Although the remaining 81,000 have not been not cancelled outright, UK customers have no way to recover these domains without being able to prove the owner holds citizenship of an EU member state, and provide a suitable registered address.
Britain’s exit from the EU also begins a countdown for these customers – who must either have an EU company representative to renew on their behalf, or face their domains put back up for sale again by 2022.
A number of major UK internet service providers (ISPs) have announced above-inflation broadband price rises for 2021.
Virgin Media says an average customer will face a 4% rise this year – announcing that the increase is part of a plan to invest £1 billion in its network infrastructure.
BT, EE and Plusnet have also amended their terms of service, and are expected to publish above-inflation price rises over 4% shortly. Sky have already raised prices, with some customers seeing increases of up to 10%.
Ofcom figures suggest market rates for broadband have remained broadly consistent over the course of the last decade prior to 2020 – driven in part by more of the UK being brought on-stream under Openreach’s superfast fibre roll-out.
Although network investment is likely to be welcomed, many customers will no doubt suspect ISPs are raising profits at a time that the UK is particularly dependent on home use of connectivity.
Where investment also supports fibre-to-the-premises (FTTP) rollouts, the increase may also represent a regressive step – charging customers in less well-connected parts of the country with slower broadband to fund upgrades in already better-connected areas.
Approximately 41% of broadband customers are not in contract, and the best deals are gained by those who look for options rather than renewing automatically. New Ofcom rules mean that price rises from an ISP allow escape from contract terms, giving customers other options.
Contact Lineal – Placing your connectivity with a trusted IT provider can be both more organised, and sometimes better value. Contact us today!
SMS-based two-factor authentication, where the user typically receives a passcode text message to their smartphone that acts as a secondary confirmation of who they are, has been a staple of online banking and many other secure online services needing two-factor authentication (2FA) for over a decade.
However many now believes even SMS can be intercepted, and would rather sign users onto authenticator apps or issue secure keys with encoded passcode generation.
Official Microsoft statistics state that users who enable Multi-Factor Authentication (MFA) on their accounts to verify identity block 99.9% of all automated account breaches. Using SMS-based two-factor authentication should not ‘stop’ doing so (despite the flaws of SMS, any 2FA is better than none) but users should consider swapping to other methods.
However this modification to Microsoft’s advice will see more of a driving force behind MFA as specifically biometric, authenticator app or secure-key based, rather than relying on mobile networks for one-time passcodes.
For cybersecurity expertise and support, please contact out IT team today.
Apple have announced a new range of Mac devices with Apple M1 Silicon Chips. iPad and iPhone devices have used Apple’s own ‘A’ chips for some time, but M1 will be the first Apple chipset in macOS devices – which previously used Intel chips under license.
M1 is expected to show exceptional performance – with the 8-core CPU matching comparable PC laptop performance while using only 25% of the power, and able to deliver over twice the speed of comparable PC laptop CPU performance at maximum power levels.
Autumn 2020 sees the release of macOS Big Sur, the latest update to Apple’s Mac operating system, which has been optimised for the M1 chipset and its integrated graphics – as well as offering new app features such as universality for all Mac apps across all M1 devices, and offering iOS/iPadOS apps vis macOS.
For Apple expertise and support, please contact our team today.
Lineal are delighted to be taking part in the new Petroc Techknowledgey Transfer project – aimed at teaching students to support businesses with special technology masterclasses.
The project will involve some of North Devon’s best known technology firm, and cover a range of different topics, including modern accounting, digital marketing, procurement, cybersecurity and other important business processes.
“Petroc’s Techknowledgey Transfer project is excited to be supporting local businesses alongside local business experts Applegate Marketplace, Maynard Johns Chartered Accountants, Lineal, LimeCloud and Barr Media to deliver an exciting new project.
We are inviting small and medium sized businesses to access support on business admin technologies. Our business partners will be delivering fully funded virtual masterclasses to eligible businesses. We also have student work placements available for some businesses. For more information, please contact- [email protected]”
One hundred small businesses will be selected to take-part in the student-led part of the Petroc Techknowledgey Transfer, which will also be a studied project to measure the benefits of technical expertise being applied to businesses.
Microsoft have previewed the Windows 10 October 2020 update with a partial re-design aimed at making the display clearer and enhancing security options.
Windows 10 updates are free of charge and are now issued to over a billion devices on a twice yearly update cycle.
Among the changes recently revealed on the Windows Experience Blog were:
“A refreshing Start. The Start menu has a more streamlined design. A uniform, partially transparent background to the tiles creates a beautiful stage for the redesigned app icons like Calculator, Mail and Calendar. This refined Start design looks great in both dark and light themes, but if you’re looking for a splash of color, first make sure to turn on Windows dark theme and then toggle “Show accent color on the following surfaces” for “Start, taskbar, and action center” under Settings > Personalization > Color to elegantly apply your accent color to the Start frame and tiles.”
Ease of use has also driven other improvements, such as more natural support for Windows 10 on convertible devices:
“2 in 1 toast elimination. 2-in-1 devices now naturally switch by default to the new tablet experience without the notification toast asking you to switch into the tablet mode when you detach the keyboard, helping to keep you in your flow.”
“A Taskbar tuned to your liking. Getting a new Windows PC? You will enjoy a cleaner, more personalized, out-of-box experience featuring a taskbar specifically curated for you—less clutter and more content that you’ll love. (This experience is limited to new account creation or first logon scenarios.)”
In addition the new version includes security enhancements – including an updated version of Windows Hello3 single-sign-on & multi-factor authentication technology:
“Simpler device management. Mobile Device Management (MDM)1 now includes a Local Users and Groups policy that gives administrators the same options as on-premises Group Policy.”
“More secure biometric sign on. With enhanced sign-in security2, Windows Hello3 now offers added support for virtualization-based security for certain fingerprint and face sensors, which protects, isolates and secures a user’s biometric authentication data.”
“Stronger app protection. Windows Defender Application Guard (WDAG)4 now helps protect Microsoft 3655 as well as Microsoft Edge with a unique hardware isolation strategy. WDAG keeps enterprise data protected by opening sites and Office files from untrusted sources in a virtualized container.”
Lineal are a Microsoft Gold Partner – for IT support and solution expertise, please contact our team today.
Password managers help users remember all their passwords – but can be a much more powerful tool for dramatically limiting the damage in the event of a single account being compromised.
Criminals increasingly use credential-stuffing attacks where automated tools use previously-breached account details to gain access to the user’s other accounts.
A good password manager ensures you can use a strong, randomly generated and distinct password across each of your accounts to prevent any single breach putting other data at risk.
Keeper can also notify users when breached passwords are identified online, integrate with single sign on tools such as Active Directory, and enforce multi-factor authentication – all important considerations for organisations needing to maintain cybersecurity standards across large teams.
For added convenience, Keeper is available via the web, Windows/MacOS desktop clients, browser extension and Android/iOS mobile app.
For Cybersecurity advice and expertise, please contact our team today.
From December 2021 UK mobile networks will be forbidden from selling network locked mobile handsets.
Communications industry regulator Ofcom believe locked-handsets is anticompetitive, and prevents customers switching mobile providers easily.
Network providers have claimed locked handsets are a deterrent to phone theft, although Three mobile, O2, Sky mobile and Virgin mobile have already ended the practice.
Mobile providers also argue locked handsets help justify better promotional rates (blocking customers exploiting the cheapest handsets deals and then swapping networks) although consumers often claim it is an attempt to hold onto customers who would otherwise have switched provider anyway, such as after the end of their contract.
Unlocking a phone typically costs around £10, but customers must normally find a third-party provider to assist, and face a delay or technical problem during switching – which Ofcom believes is unfairly difficult.
The change to consumer law brings the UK into line with the rest of the EU, although the UK changes have been under consideration since before recent EU rulings on the mobile market.
In addition a number of other changes are planned or June 2022, including more accessibility provisions for disabled customers and greater exit-rights where contract terms change unexpectedly.
Facing an income shortfall of around £2m due to falling visitor numbers during lockdown, the Bletchley Park Trust, which is a registered charity, was facing extensive redundancies – some of which will now be avoided.
In a statement, Facebook said the heritage site was a ‘birthplace of modern computing’, and acknowledged the important strategic role the wartime location played in shortening the war.
Bletchley was home to a number of famous mathematicians, linguists and other intellectuals working in secret on behalf of the war effort, including Alan Turing – now considered the father of modern computing – Gordon Welchman, Hugh Alexander and others. At its peak, almost 10,000 personnel, around 75% of which were women, worked as part of Bletchley’s operation, who remained bound by the Official Secrets Act until at least the 1970s.
Google have re-branded GSuite as Google Workspace, in an effort to consolidate the Google software brand for business users.
The re-designed platform brings Gmail, Google Drive, Google Docs apps, Google Meet and more all under one banner more officially, and follows other recently announced updates to the platform including new file deletion rules for Google Drive.
Existing Gsuite customers will not face contract changes for at least 12 months, although redesigned app icons and extra features will begin appearing during October 2020, and new Google Workspace customers will be expected to choose from the new licensing packages immediately.
More information for both existing and new customers is available on the officially rebranded Google Workspaces Blog here.
For knowledge of cloud services and excellent IT expertise, please contact our team today.
The original source code to Microsoft Windows XP and Windows Server 2003 has leaked online – nearly two decades after their original release.
Official support for Windows XP ended back in 2014, and the final security patch was a one-off release in 2017 released in response to the WannaCry ransomware attack that temporarily crippled large parts of the NHS.
According to NetMarketShare, Windows XP still accounts for at least 1% of all PCs that generate web traffic worldwide (around 25 million PCs) although may actually include many air-gapped factory PCs and similar in practice.
The 43gb data dump has been available to Government agencies and similar for a while, although it’s unusual that the public at large have the opportunity to discover zero-day exploits for an entire operating system. Microsoft urges that users should not still be using XP, and the outdated platform is insecure even for the oldest legacy services.
For IT expertise and guidance, contact our IT team today.
Google Drive trash will soon impose a new 30-day automatic deletion deadline on trashed files.
At present users may delete files, but these are retained indefinitely in their Google Drive trash until deleted manually – causing a loss of storage space, encouraging hoarding of files, and convincing users that they need not worry about file retention limits.
The change, which begins on October 13th, brings Google Drive more into line with Gmail and other free Google Services – as well as rivals such as Microsoft OneDrive and Dropox – which also auto-empty trashed files after set periods. New warnings inside Google Drive will notify all users.
You can learn more on the GSuite updates blog, published here. As before, G-Suite admins will have the ability to recover post-trash deletion for a further 25 days, although this is a hard limit and only available for active users.
AI lent a helping hand to one of our technical support teams last week to help Lineal save a local business from an email hack.
At 07:40 GMT on a seemingly normal week day, Barracuda Sentinel issued an alert to Lineal to say an account had been accessed from a suspicious location. It seemed a malicious actor, appearing to be from Nigeria, compromised one of a client’s finance department email accounts, and created a forwarding/delete rule in the inbox.
Barracuda Sentinel’s AI email protection caught the account takeover attempt, and as a result, we were able to mitigate and resolve a significant threat to one of our customers. Barracuda Sentinel detects both account takeover attempts and attacks launched from compromised accounts.
Corporate account takeover presents a significant new threat to business. Hackers gain access to email accounts and use them as tools to launch subsequent targeted attacks, internally and against external targets – who themselves fall victim.
Account takeover or attacks that originate from these accounts are almost impossible to detect as they don’t use the usual impersonation techniques—they come from a legitimate account and appear to be from a trusted source, allowing the attacker to initiate sophisticated financial scams.
Lineal automatically picked up the alert & create an incident in Barracuda Sentinel. Sentinel remediated the issue with an immediate password reset, disconnecting all active logon sessions for the user and deletion of any rules created during the incident time. Within 40 minutes this potentially disastrous event was avoided.
Barracuda’s worldwide threat protection network automatically gathers intelligence from inboxes around the world to deliver award-winning security, checking both inbound and outbound email to stop the spread of cyber-threats and malicious communications. To find out more visit our Barracuda Email Security page on our website.
This risk could have easily been mitigated by using any of Lineal’s services, such as:
Using Multi-Factor Authentication (MFA) on the account,
Barracuda Sentinel-type tools to alert/remediate on compromise,
Having Azure P1/P2 licensing to allow the use of conditional access to prevent sign-ins from risky locations, untrusted countries, etc.
If you would like to find out more about Cybersecurity and how Lineal can help protect your business please contact us.
This year’s Lineal Client Survey 2020 saw hugely positive feedback, and record customer satisfaction results for our staff – thank you to all who took part.
2020 has been a turbulent year so far, but our positive improvement in the quality of our technical services continues from similar results during recent years. (Past Client Survey Results: 2019, 2018, 2017, 2016)
A record high number of you (76%) felt we “understand your questions and/or problems” “Extremely Well”. This is the most people who have ever awarded us the top grade, and represents long-term progress: over double the quality score we received back in 2015.
We asked an important supplementary question this year: how did you feel our IT Teams supported you during the Covid-19 lockdown specifically? Respondents graded us strongly, with a mean average of 4.45 stars out of 5.
For the first time, more than 70% of respondents considered our overall customer support “Great” – also the highest grade available, and twice our score from five years ago.
We also continued to make steady progress on our speed of responsiveness: more than 50% of you now feel we respond ‘Quicker’ than expected, and for the first time more than 20% of you considered us to be “Much Quicker” than expected – again: a rating we’ve doubled in recent years.
Lineal’s Net Promoter Score – an industry wide metric for good customer service which asks whether respondents with consider referring our services to a friend or colleague, rose to +56 this year, our best score to date.
Your feedback helps us identify areas of weakness where we still have room to improve: and to focus training and other resources on ensuring our clients receive the best service possible. In this coming year, we’ll be looking at ways to track our progress more steadily over time.
“Staff show an understanding of the issues and are dedicated to resolving them and formulating a constructive outcome cost effectively. It is not so much about a quick response and service, it’s more the fact that the staff take ownership of the problems.’
“We love Lineal. So helpful and understanding of our needs. No other company matches up to the efficiency of them. Big thanks to Paul and Hugo!”
“When we moved from Outlook 365 Home to Business we could not have had more support.”
“Fantastic service! They helped me find a replacement iMac when mine died, and the service they give is exemplary! Highly recommended! 10/10.”
For expert IT Support and technical services, please contact us today.
Users are advised to update to 5.4.1 to avoid the issue, although this will not restore lost photos. As always: please, please, please maintain an independent backup of all data you can’t afford to lose.
For IT Support and business continuity assistance, please contact our team today.
Qualifying businesses in many rural parts of the UK are eligible for a Voucher worth up to £3,500 to help get new leased-line fibre broadband installed under the UK Gigabit Voucher scheme.
The Government recently urged SMEs to apply, with Digital Minister Matt Warman MP arguing the £70m pot is “still there for the taking.”
But what is the Gigabit voucher scheme, and how does it work?
How fast is gigabit?
Gigabit broadband is 1,000 megabits/per second (around twenty-times the download speed of a normal domestic FTTC connection) and unlike conventional broadband, supports a ‘symmetrical’ upload rate that is equally as fast as the download.
In most cases however, SMEs will deliberately opt for a more limited connection speed on a gigabit ‘bearer’ (eg: 200Mbit/s up and down) to keep costs manageable, while retaining the capacity and option of regrading up to a maximum of 1,000 Mbit/s at a later date if needed.
What does the voucher get used for?
Most connectivity providers charge an installation cost on new Leased Line installations – normally based on the length of fibre cabling that must be ‘dug in’ to connect the business. The voucher is a refund to help offset this upfront cost. Businesses must pay the ongoing monthly connectivity charges as normal, but the voucher is intended to help firms overcome the initial barrier-to-entry.
I’d like £3,500 please.
Quite! Although the the voucher is paid direct to your chosen supplier. Once your business has applied and been deemed eligible, your supplier will submit your voucher with your details when you place the initial order for your leased line. After your fibre is dug-in and connected, the scheme will check that your service is live before paying your supplier the due amount.
If your install is less than £3,500 you are likely to only be awarded the relevant cost, rather than the full amount. In most cases businesses will be signing a leased-line term with their provider for the ongoing cost of connectivity – normally between one and five years.
Can I use my voucher via Lineal?
Yes! We use Gamma Telecom Ltd for fibre leased-line connectivity, who are an approved supplier under the Gigabit Voucher Scheme.
Why is this funding being offered?
Successive Governments have reasoned that investing in better broadband is good for UK business growth, but the logistics of physically digging in fibre cabling is left to third-parties such as Openreach. Those providers insist ‘hard-to-reach’ properties are not economic to connect under the regional FTTC and FTTP broadband roll-outs because of the upfront cost of this installation work, or that gigabit fibre to the entire country is only achievable over the long term. For the best return on investment, the Government wants to prioritise upgrading businesses that already suffer slow speeds.
Gigabit fibre installations to commercial properties are also a capital project – the physical fibre, once ‘dug-in’ to a business premises, may end up being used for years to come by future businesses who take over the site, allowing more companies to benefit from widespread upgrades to the existing infrastructure.
What are other businesses doing?
To date around £90m worth of vouchers have been awarded so far, and around 29,000 connections have already gone live. The Government’s election pledge during 2019 was for gigabit fibre for the whole of the UK by 2025, a target which is widely expected to be missed.
This leaves rural businesses dependant on inclusion in their regional fibre-to-the-cabinet broadband roll-out as a stopgap, hoping to be included in an early tranche of Openreach’s future FTTP roll-out, or looking to fund the upgrade to a leased lined themselves.
Help! We really are out in the sticks!
If the cost of your install is still too large, there are other options: such as pooling your vouchers with neighbouring eligible businesses, accessing faster connections via 4G or point-to-point link. Speak to us to learn more.
Lineal’s Mike Matthews and Huma Mahmood-Khan recently featured on the Tech South West Podcast (‘Tribe Tech’) – to discuss the post-lockdown recovery, women in tech, and Lineal’s new SQLWorks MRP software.
Tech South West exists to champion the area’s growing number of technology businesses, showcase innovation and suport STEM skills across the wider South West region – partnering with a number of more local Tech Business Groups to advocate for the sector.
July 14th: as Microsoft flag a ‘Critical’ Level-10 DNS vulnerability on Domain Name System (DNS) servers worldwide, Lineal engineers rush to patch the infrastructure of dozens of organisations overnight.
The Microsoft Security Response Center recently released details of CVE-2020-135, a ‘Critical Remote Code Execution’ weakness deemed ‘wormable’ (potentially spreading between devices automatically) affecting all Windows Server versions.
A grade of 10.0 is the highest possible severity level that can be assigned under the Common Vulnerability Scoring System Calculator. For comparison the WannaCry attack, which temporarily crippled the NHS in 2017, had a CVSS rating of 8.5.
Lineal staff use remote monitoring software to administer large numbers of client servers and devices, monitor hardware health and deploy patches more rapidly – and were quickly on the case overnight to patch the vulnerability as a special emergency.
Within 8 hours we’d patched a large number of DNS servers – applying both an initial fix and further scheduled updates.
DNS is a naming technology which translates the identities of computers, servers and other networked devices into the IP addresses used for connecting on private and public IT networks.
For this reason, DNS servers often have massive reach, and must be carefully protected to mitigate the risk of compromising an organisation’s technology on a huge scale – even across the globe.
Israeli IT security firm Checkpoint Software Technologies, who discovered the 17-year old hidden bug and reported it to Microsoft, argue ‘this is not just another vulnerability’ and risks handing an attacker ‘complete control of your IT’ if IT admins fail to address the issue urgently.
For IT expertise and support, please contact our team today.
Microsoft have previewed an exciting new set of Teams collaboration features in the June 2020 update.
Those on the more experimental Preview Build will be the first to receive the option for large Gallery View – expanding the video meeting grid to 7×7 for a maximum of 49 participants in a meeting. The maximum possible meeting attendance is also set to be increased to 300 participants.
With Schools around the world attempting to push ahead with e-learning, there’s also a new ‘Class Insights’ dashboard designed to monitor pupils’ engagement. Microsoft is promising ‘virtual breakout rooms’ – with centralised control via an organiser who can direct smaller groups to their own meetings and recall them to the main meeting when ready.
Multi Window support will allow users to create satellite calls, chats and more in external windows for better productivity – likely to be especially welcomed by those who use more than one display.
For those speaking English, live captions in meetings will be available in Preview Build to support extra accessibility.
Assigning Priority status to certain chats will allow users to receive custom notifications on important or urgent items. On the security side, external the PSTN numbers of dial-in users will now be masked to guest-attendees, and ‘screen-lock’ is compatible between Teams phones and the desktop app.
Teams phone hardware is receiving a host of new UI features, and for those interacting with more personal users, Teams calling has become inter-operable with the Skype app. This will allow more public facing communication between business Office 365 tenants, and those with Outlook.com acounts, Microsoft 365 consumer/student plans and similar.
The Free Teams Trial will also have one of its key limitations, the ability to schedule meetings, removed in a bid to encourage users to get the most out of one of the platform’s strongest features.
Cybersecurity experts are warning against a prevalent new strain of macOS ransomware for Apple devices dubbed ‘EvilQuest’ – packaged alongside pirated versions of popular apps.
Like most ransomware, EvilQuest encrypts all the Apple user’s files and demands a $50 ransom for decryption within 72 hours.
While many Mac users believe malware for Apple devices does not exist – this is simply untrue. The newest strain comes after similar infections spreading between Mac users in recent years, including KeRanger and Patcher.
EvilQuest is also a more sophisticated effort than most attempts by cybercriminals: the app is correctly code signed, with a very convincing installer, and even overpowers the Mac versions of common antivirus softwares such as Norton, Kaspersky, Avast, McAffee and Bullguard.
The trojanised software known to be used to deliver EvilQuest to unsuspecting victims are torrent download versions of popular Apple macOS apps, examples of which include Little Snitch, Ableton Live and Mixed in Key 8 – a popular DJ software.
Among the important steps Mac users should take to reduce the risk of macOS ransomware are:
Keep a regular, organised regime of backups, offline and air-gapped from the device itself.
macOS 11.0 Big Sur, unveiled in June 2020 at WWDC, is the newest version of macOS, set to be released this Autumn.
macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty. Delivering their biggest design upgrade since the introduction of Mac OS X. Experience and enjoy Mac to the fullest, with a refined new design and the biggest Safari update ever. Discover new features for Maps and Messages and get even more transparent around your privacy.
Mac OS X is finally finished, with Apple confirming that it’s officially moving to macOS 11 after almost 20 years of OS X (or macOS 10). This fall, users will finally be upgrading from the 10.X versions that Apple has been using for nearly two decades to version 11.0. It’s ‘MacOS’ from now on, much like ‘iOS’ and ‘iPadOS’.
Safari is packed with new features, including a customisable start page, elegantly designed and more powerful tabs, quick and easy translation, and a new Privacy Report. A new weekly Privacy Report on your start page shows how Safari protects your browsing across all the websites you visit. Users can choose when and which websites a Safari extension can work with, and tools like data breach password monitoring never reveal your password information — not even to Apple.
In the biggest update to Safari since its original launch in 2003, the world’s fastest browser is even faster, providing industry-leading speed and battery life. Tabs have been entirely redesigned to make navigating with Safari faster and more powerful by showing more tabs onscreen. Displaying favicons by default to easily identify open tabs, and giving users a quick preview of a page by simply hovering over the tab.
Other newly Updated features
The updated Messages app lets Mac users send and receive more personal and expressive messages, and easily keep track of and interact within group messages. Maps also offers an all-new experience with immersive features for exploring and navigating the world.
macOS Big Sur delivers a spacious new design that makes navigation easier, while putting more controls at users’ fingertips. Overhauling everything from the curvature of window corners to colours and dock icon designs. A refreshed Dock displays thoughtfully designed icons that are both uniform and consistent in shape to match others in the Apple ecosystem. Buttons and controls for apps appear when needed, and disappear when not in use. The entire experience feels more focused, fresh, and familiar, reducing visual complexity and bringing users’ content front and centre.
The customisable menu bar features a new Control Centre, delivering instant access to the controls used most, from the desktop. And a new design for core apps brings more organisation to multiple open windows and makes interacting with apps even easier.
macOS Big Sur is available to developers, with Apple planning to make a public beta available to public beta testers next month. When it launches in the fall, macOS Big Sur will be a free update for all compatible Mac models.
For Apple device expertise and IT Support, please contact our team today.
Free public Wi-Fi is a popular service for retail, events and hospitality providers to offer, and increasingly becoming an expected service among the public.
This needs careful thought: not least technical considerations like how to keep public networks isolated from work networks, and providing strong enough connectivity to support the user environment.
But most importantly: how should a businesses or organisation to gain value back from providing free Wi-Fi? We take a closer look at some of the best techniques.
Authentication & Audience Participation
Most public Wi-Fi networks expect connecting users to ‘authenticate’ by providing details such as their email address or name, and often accepting some terms and conditions of use.
This can be a fantastic marketing opportunity to gather email subscribers, demographic data, survey product popularity, or simply count customers.
Alternatively, commercial quality systems like Cisco Meraki also offer hidden gems like Facebook Authentication – in which the user has to ‘Like’ the business brand or page to gain access. This kind of authentication is superb way of increasing your visibility online by leveraging value from public Wi-Fi – effectively asking the public to become your marketeers via social media.
Physical signage and other real-world marketing can also encourage visitors to share their experience of your venue or event online while their complimentary connectivity is available.
‘Splash’ Pages loaded on the User’s device when they first connect are customisable on many business Wi-Fi platforms, and this creates a perfect opportunity to brand the experience.
Treating this like a regular webpage offers the chance to advertise offers that are time-sensitive, updated seasonally, or promoting key products.
Alternatively, if your audience is large or targeted enough, then this space can be treated like digital real-estate, and sold on as advertising space to others looking to reach an audience.
By combining signal strengths from different access points and triangulating the direction, enterprise systems like Meraki are able to produce animated ‘heatmaps’ of footfall around a site or venue over time.
This is valuable information it itself for public-spaces and retail centres – who rely on being able to control or exploit human travel to maximise sales, minimise costs or optimise the flow of people.
Prompt for Reviews
You’ll never get a more geographically targeted audience than this – so why not ask the key question when it counts?
To online brands in particular, digital reviews are worth serious investment, and smartphone connections direct with the customer is a perfect opportunity to prompt via the web for useful feedback or survey customer satisfaction.
Alternatively ask publicly: and gather Google Reviews, Facebook Ratings, Trustpilot Stars, or any other feedback that is of value to your organisation en masse.
For Wi-Fi guidance and networking expertise, please contact our team today
To complete the challenge, he must run at least six kilometres every day throughout June, to exceed his one-marathon-a-week target.
Kevin decided to raise money for his chosen charities after wife Debbie, a nurse, was diagnosed with cancer herself twice during the past decade – and praised the support provided by FORCE cancer support centres across Devon.
The couple benefitted from counselling sessions, a breast-reconstruction support group, a course on life after cancer, pampering sessions and even travel insurance advice.
Debbie explained: “At the time I was first diagnosed there was nothing like this in North Devon. I found FORCE very helpful. At times it can feel like you are in the middle of nowhere not knowing where to turn. FORCE helped me to put things into perspective.”
Kevin has returned to running himself as part of a recovery: shedding five stone in weight since 2018. His fundraising target for the June challenge is £250 – but he hopes to exceed this at a time when many local charities will be struggling to fundraise.
On behalf of the whole team at Lineal: well done Kevin – keep going!
Two years ago ASUS first previewed an experimental dual-screen laptop. Dubbed ‘ProjectPrCog’, the unusual concept creation effectively doubled the available screen size to both the top and bottom case of the laptop.
In 2020, ASUS have (sort-of) finally taken the plunge with the ZenBook Duo. An intriguing new design, this ‘one-and-a-half-screen’, $1499 version includes a secondary rectangular monitor in the lower half of the case for extra display room.
Among the theoretical advantages of a dual-screen laptop are the ability to hold communications apps like email or instant messaging on the lower screen while working on the upper, and the ability to stream video from the top while controlling the stream itself lower down. A powerful Intel i7 processor included as standard ensures the extra screen space isn’t wasted, and it’s easy to imagine the Duo becoming a cult-hit with graphic designers and similar.
The overall design is not quite as futuristic as ProjectPrCog – ASUS have shied away from a full touchscreen keyboard, favouring a cut-down version of conventional laptop keys, and a touchpad mouse/numberpad combination.
Conceptually though a dual-screen laptop still poses some challenges: a cramped keyboard close to the edge makes it quite difficult to type on top of er… one’s lap. At 1.5kg the model sits around average for laptop weight, but dual displays is likely to impact the battery life considerably compared with single-screen models.
A highly commendable effort from ASUS and undoubtedly interesting. World-changing? Probably not yet.
For IT Support and expertise, please contact out team today.
No need for a backup if it’s safely in the cloud, right? Wrong – here’s three reasons your team still needs to independently backup cloud data.
1. Retention Time
Popular cloud-storage platforms like Microsoft Office 365, Google G-Suite and Dropbox only retain deleted items in trash/deleted items for 30-days, with the longest ‘from beyond trash’ recovery being 90-days in some cases. Dropbox Pro and Business accounts may optionally extend this to 180 days, but this is still a limited window for many businesses.
Three months is not a long time – and users are often horrified to discover they can’t simply salvage a deleted file under any circumstances beyond this event horizon.
Astonishingly, this misunderstanding helps contributes to top cause of business data loss being… human error. Delete (an un-backed up) file in haste, and repent at leisure.
Advisable cloud-backup platforms such as Veeam Backup for Office 365 and Barracuda Cloud to Cloud Backup can be used to keep a fully automated and distinct backup of cloud-based data, well beyond the default retention limit.
2. Single File Recovery
Some cloud storage platforms only allow the user to recover one file at a time – designed as they are to be used by large numbers of users interacting with individual files. This feels very practical, until it comes to a situation where an organisation needs to restore larger quantities of data in one go – such as cases of widespread malicious deletion by an employee or hacker.
Even on a relatively serviceable 50Mb/s broadband download connection, 1TB of data would take more than five and half-hours to restore centrally – and some platforms even require each file to be restored individually via manual control. In the short term, this might put significant pressure on a business or organisation’s ability to function.
This is something often ignored in Business Continuity planning – not just whether recovery is possible, but how long will it take. More comprehensive backup options normally allow a full, automated restore, either to the existing platform or an entirely new environment.
3. The Email Problem
Despite premature claims of email’s demise, many users still keep their entire working life in their inbox – including not only communication, but attachments.
Having moved traditional Exchange servers to the cloud, businesses often don’t have a backup for these (even in text form) beyond that of files. Why should email be any different?
A much better solution, and one that guarantees better sleep, is to put in place a backup service that includes your email estate, that is fully indexed, searchable and restorable for when you need it most.
For IT Support and backup expertise, please contact our team today.
In a statement, easyJet says that a “highly sophisticated cyber-attack” discovered in January 2020 compromised email addresses and travel details of roughly nine million travellers. For 2,208 customers, credit card information was also accessed.
No further detail has yet been publicised as to the nature of the breach, although the company stated that it had “closed off unauthorised access”.
The bad news comes at a difficult time for airlines, as air-travel has declined dramatically in the wake of Covid-19 restrictions. When faced with a similar situation in 2018, British Airways received a large financial penalty of £183m from the Information Commissioner’s Office.
The airline are making contact with all affected customers warning extra vigilance towards ‘unsolicited communications’, due to the heightened risk of phishing attempts from criminals masquerading as easyJet who may have gained access to customers’ personal details.
Under new GDPR guidelines introduced in 2019, it is mandatory that breached organisations report to the UK Information Commissioner’s Office (ICO), who are currently investigating.
For cybersecurity and IT Support expertise, please contact Lineal today.
Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.
Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.
But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.
Poly CCX Series Teams Phone Handsets
This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.
Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.
All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.
With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.
Microsoft have announced Reply All email storm protection for Exchange Online – designed to prevent crushing organisational reply all email chains.
By default, the feature will detect ten reply all emails to over 5,000 recipients within 60 minutes, (what IT admins jokingly call a ‘reply-allpocalypse’) and will block further sending to prevent the problem escalating.
A particular problem in large organisations, email storms begin when large numbers of recipients click ‘reply-all’ either to respond or ask to be removed from the chain – massively multiplying the overall number of emails passing through Exchange servers.
If you find yourself stuck in a big reply all email storm, the guidance is simple: Do nothing. Do not reply to the email. Replying only makes the problem worse for everyone in the email chain, including you.
Reply all email storms have plagued large organisations. The NHS was infamously struck by a server-crushing 500 million emails in less than two hours on 14th November 2016, after an IT contractor accidentally sent a test email to everyone with an NHSmail email address – approximately 840,000 people.
Microsoft itself became one of the first test cases during the “Bedlam DL3” incident of 1997, when a user emailed 13,000 company addresses. Other users unaware of how many replies they were sending asked to be removed, and by the time the storm had subsided a terrifying 15 million emails had been sent – far beyond the capacity of late-90s email servers.
The UK National Cyber Security Centre (NCSC) are officially removing the technical terms ‘Whitelist’ and ‘Blacklist’ from their organisation in an effort to be more inclusive.
The terms ‘Whitelist’ and ‘Blacklist’, which refer to lists of permitted and not-permitted things in the cybersecurity world, will be replaced with the more literal and accurate ‘Allow List’ and ‘Deny List’.
Prolific spam email domains for example are often ‘Blacklisted’ by system administrators – a negative association the NCSC feels should not, even inadvertently, imply a connection to skin colour.
The organisation, a more public extension of GCHQ, acknowledged in a statement on their website that whilst “…it’s not the biggest issue in the world…”, the organisation is acting positively in response to requests from the public, is making an effort to be more inclusive, and that using such terms might otherwise have impaired the recruitment of valued “future colleagues.”
‘Blacklisting’ also has an unfortunate connotation with an illegal practice of barring whistle-blowing employees and trade union members from working across certain sectors, which has a history within the construction industry among others.
Microsoft Teams will soon gain the ability to display video-call participants in a 3×3 (9-person) grid, among other new Teams features.
The new teams features improve on the current limit of a 2×2 (4-person) grid – one notable limitation when compared with popular rivals such as Zoom.
Other features being added include custom-backgrounds, a ‘raise-hand’ feature similar to that used in Citrix GoToMeeting webinars, audio-sharing and call recording for 1-1 direct calls. The iOS version on mobile/tablet will also gain Teams’ background blur feature used to obscure the caller’s surroundings.
Recognising perhaps that Teams is still new to many workplace settings there has been a revised focus on hardware for new teams features: ‘Teams Certified’ audio/conferencing devices are now available, and the new Teams push-to-talk ‘walkie-talkie’ mode designed for field workers is currently in preview.
Playing catchup with Teams’ dramatic surge in popularity – to over 44m daily users and 1000% more calls during lockdown across the globe – Microsoft are also overhauling the Teams Admin centre to give admin users more visibility and control over meetings, usage and group policies.
Lineal are a certified Microsoft Gold Partner. Learn more about Microsoft Teams, or contact us today.
Common scams include pretending to represent Government, law enforcement or medical authorities to obtain information or financial payment, blackmailing users with threat of infection, donation requests for fake organisations, and malware distribution – including one new ransomware even dubbed ‘Coronavirus.’
In a joint statement published in April, the UK National Crime Cyber Security Centre and US CISA (Dept. of Homeland Security) notes the sudden rise in Covid-19 scams, and even highlight instances of SMS text-messaging phishing attempts mimicking UK Government text alerts.
In the example cited, a fake compensation payment is offered to entice the user to hand over details via an imitation UK Government website.
There has also been a growth in online hackers and trolls targeting Zoom and other video conferencing platforms. Users unfamiliar with this kind of software in particular may prove an easy target for cyber criminals.
Phishing scams are part of a larger trend of online Covid-19 themed fraud. In March, the NCSC removed around 500 fake online shops claiming to be selling fraudulent virus-related items over the internet.
Google currently estimate that Gmail filtering is blocking over 100 million phishing emails each day, and that almost 20% of online email scams now refer to Coronavirus (around 18 million) – likely to be the largest phishing ‘theme’ in history.
For cybersecurity expertise and assistance, please contact Lineal today.
Apple have launched a new mid-market iPhone, the iPhone SE, to popular aclaim.
Similar to the iPhone 7 in appearance, this more baseline model of iPhone is designed to broaden the user-base of Apple’s popular iPhone range into the territory of more budget Android smartphone alternatives.
Not that Apple have scrimped on the technology – even the more basic SE includes an A13 Chip, 4.7-inch Retina HD display, and the ‘best single camera’ system on an iPhone ever (as opposed to the multi-lens affairs on more premium iPhones.)
In a nod to the World’s current Coronavirus difficulties, the SE also contains the original TouchID fingerprint sensor, so that users can still unlock the screen without removing facemasks.
Like it’s experimental predecessor, the 2nd-generation SE will also be available at more affordable prices: including £10.99 a month, or £279 upfront via Apple trade-in, suggesting there will soon be some very cost-effective deals reaching customers on the high street. To thin Apple’s extensive iPhone range, the iPhone 8 will also be discontinued.
Apple’s physical high-street stores remain closed due to Covid-19 lockdown – however online preorder begins from Friday 17th April, starting at £419.
For technical expertise and business mobile, please contact Lineal today.
As businesses and their staff begin to adapt to the UK’s Covid-19 lockdown, we take a closer look at how IT Support requirements have shifted.
After two weeks of IT Support call volumes to Lineal rising significantly, queries have begun stabilising as the organisations and companies we support, and their employees, become more accustomed to working from home.
In parallel, the nature of IT tickets we commonly address has also altered, with a majority of support queries involving either virtual private network (VPN) or remote access assistance – even overtaking email in the short term.
“…Diamedica (UK) Ltd confirmed today they are playing a critical role in the Government’s efforts to accelerate production of ventilators to support the fight against COVID-19. Diamedica’s ventilator designs were shared with the Cabinet Office team leading the challenge, who have been able to match the plans with specialist manufacturers who are able to start ramping up production quickly, and at scale.
Diamedica are now providing consulting services to the matched specialist manufacturers who are contracted to produce ventilators.
Robert Neighbour, Managing Director, commented “We are exceptionally proud to be a part of the effort to deliver ventilators for the NHS. Our product is already the leader within emerging markets and has now been selected to support the UK’s fight against COVID-19. I want to thank our team here at Diamedica for their dedication and efforts thus far, and all the manufacturing partners who are critical to this effort.”
For further information please contact Charlotte Green, Head of Sales and Marketing at Diamedica (UK) Ltd.”
The world is on lockdown, but not all is doom and gloom – as people unite during a period that can only be described as one of the most challenging times we have faced in decades. Our ways of life have been put on pause, travel and holidays are no more; our freedom of movement halted.
But this is only temporary and there will be an end to this crisis. There is a global rise of togetherness and tough times don’t last – but tough companies do.
What good can come out of this chaos and uncertainty? There is hope: here’s some good news stories you might have missed:
Social media users sharing details of home schooling ideas, new hobbies, fitness programmes, baking tips, and virtual tours streaming of galleries, museums, and zoos.
Remote working, although daunting and perhaps challenging at first isn’t too bad after all, no travelling, productivity levels high with less distractions, contact is still possible and chat on Microsoft Teams or Zoom is the new normal.
Time is the greatest healer and as we have the time to reflect, appreciate the smaller things in life. Spend time with your children, your pets, your significant other – you may be with just them, for a little while. Take some time out to look out the window, if you go for a walk notice how spring is arriving.
One thing we don’t know is how long this will all last, all we do know is there will be an end – we’ll get through this and Lineal’s team are here for you when you need us.
Mozilla have released an urgent patch to version 74.0 of Firefox, notifying browser users around the world that it’s time to patch Firefox again.
The timing of the new patch, which also affects the ‘Extended Support Release’ (version 68.6) suggests that the latest update fixes a vulnerability which (at worst) may have been live in the browser since July 2019.
Mozilla’s official announcement from 3rd April categorises the impact as ‘Critical’, and states that ‘we are are of targeted attacks in the wild abusing this flaw’.
The precise details of the security flaw have not yet been published, although we know that the issue refers to a ‘use-after-free’ function by which the browser frees up previously occupied memory back to the device – with online cybersecurity blogs speculating that any new contents of the relinquished memory may still have some level of access to the browser.
Community-led Mozilla, whose popular Firefox browser is still the World’s second-most popular desktop browser, suffered other critical security flaws as recently as January – when the US Department of Homeland security took the unusual step of instructing users to urgently update their browsers following the discovery of a vulnerability which granted potential access to the operating system.
Automated Zoom conference meeting finder ‘zWarDial’ discovers ~100 meetings per hour that aren’t protected by passwords. The tool also has prompted Zoom to investigate whether its password-by-default approach might be malfunctioning https://t.co/dXNq6KUYb3pic.twitter.com/h0vB1Cp9Tb
Cyber security experts have also highlighted the availability of automated Zoom-call hacking tools in the darker corners of the web – able to seek out conference calls without passwords for trolls to exploit.
Most experts believe Zoombombing intruders can be avoided with routine security precautions which should be taken by the host (and co-hosts) of any Zoom meeting.
In particular Zoom meeting hosts have been cautioned to:
Set a unique, complex password for every Zoom meeting
Google have released aggregated smartphone location data which shows the UK under lockdown.
According to the newly published ‘Community Mobility Report’, in which Google GPS data from the location settings of Android phones is broken down by country, the UK has seen a dramatic drop in those going outside during March, as people stay in lockdown for the duration of the Covid-19 crisis.
‘Retail and Recreation’ visits, which includes restaurants, cafes, shopping centres, theme parks, museums, libraries and cinemas are down 85% against normal rates, and ‘Parks’ show a 53% decrease.
‘Transit Stations’ including public transport hubs are down an astonishing 75% as people remain at home rather than travelling.
‘Grocery & Pharmacy’ visits show a smaller decrease, at 46%, as people continue to shop sparingly for essentials.
However, Google GPS data varies across the UK – with Google warning readers not to compare rural and urban areas. Remoter parts of Scotland and Wales are less consistent both in lockdown severity but also available data to measure.
Data for Devon suggests the lockdown is being observed slightly more strictly, with even lower rates of shopping and leisure trips being made compared to the UK average, but marginally higher attendance at workplaces and at public transport hubs.
The UK’s biggest telecoms providers have agreed to remove data caps from Home broadband packages during the Coronavirus lockdown.
Although most UK home broadband packages now come with an ‘unlimited’ data allowance (subject to fair usage), many legacy products still enforce a data limit which may incur financial penalties if exceeded. Much like mobile data contracts, historically these were usually set at a specific monthly data usage, eg: 200GB.
The move follows discussions with the Government and telecoms regulator Ofcom, who are seeking to support vulnerable customers during the Coronavirus lockdown.
The Department for Culture, Media and Sport has also stated that the measure will be ‘effective immediately’ and help ‘people to stay connected whilst they stay at home.’
As more and more of us are starting to accept remote working as the new norm, it may still feel unnatural and difficult for those who have not experienced this before. Keep calm and carry on – Lineal are here to help.
Remote working out of the office or from home has increased by nearly a quarter of a million over a decade, according to the office of National Statistics.
We may have lost the face-to-face daily contact with our colleagues and friends, but this does not mean we cannot stay in touch easily and efficiently;
Through phone calls
Business platforms such as Teams
With the current global crisis, for most of us we may feel like we are in uncharted waters. A lot of people have had to adapt to working from home, with no planning and little time to prepare for the change. There are many questions:
How do you set up a space where you can focus?
How do you stay connected when you can’t meet face-to-face?
Why does it feel like it’s never the right moment to take a break?
It’s inevitable that some employees will have questions and may struggle adapt.
So what have we learnt so far?
Microsoft’s article – Making the switch to remote work – is an interesting read, with 5 lessons on how they have approached working from home, and ideas of how best to overcome common hurdles. The current situation has compelled Microsoft to take a new look at everything from scheduling meetings to the way teams are managed.
In particular, protecting your employers and employees mental health is very important:
OK – don’t panic: try and make a quick list of everything you commonly need to work in the office. Then contact our IT support teams via [email protected] and 01271 375999
Cloud-based services such as Microsoft Office 365, G-suite and Dropbox should still work via your web browser as normal (but please ask if you run into difficulties.) However, if you have systems that are based at your workplace, you might need to ask Lineal for a VPN in order to gain remote access (see below.)
Check out our tips for happy remote-working here, and some great deals for remote workers here.
If you have a Gamma Horizon phone system, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here.
Can you help me set up a VPN?
Yes – as you might expect, this is currently our most requested support ticket type! Please speak to your support team via [email protected] or 01271375999.
How do I access ___[system]___ or line-of-business applications.
The answer to this will vary depending on the system, the security permissions at your company, and where it’s hosted – please speak to your support team via [email protected] or 01271375999.
Are Lineal extra busy?
Yes – our call and support ticket volumes have increased around 30% over the past two weeks, however these are still at perfectly manageable levels.
How do I set up my desktop PC at home?
We can walk you through ‘which-cable-goes-where’ if you’re unsure, but if your work-now-home-PC isn’t configured how it normally is in the office, please just speak to our support teams for remote assistance: [email protected] or 01271 375999.
Why might I need a ‘VPN’?
A Virtual Private Network gives direct access to your workplace network from home. If you have technology which is only available in the office (eg: an accounting database or CRM system based on your own server) these won’t be accessible outside without first connecting via a VPN.
If you have cloud-based services such as Microsoft Office 365, Dropbox, G-suite, webmail, Salesforce or other online services, these should be available through your browser as normal.
Help! I can’t buy ___[hardware item]___ anywhere!
You’re not alone: we’ve seen stocks of laptops, convertibles, power cables and others run low from many UK suppliers. If you’re having trouble sourcing something, please contact us via [email protected] for a quote, and we’ll do our best to find your request direct via distributors.
I think ____[service]____ is down, but maybe I’m just confused. How do I tell?
It’s first worth heading over to DownDetector.com to see if there are issues reported with major UK providers, such as mobile networks, cloud services and broadband ISPs. If you’re unsure, please speak to our support teams.
Will the internet/service_x fail due to high demand?
No, but we do all need to act responsibly. Much like with supply chains and emergency hotlines, capacity needs to be used sensibly by everyone.
Please don’t stream 4K or High Definition video unless it’s really necessary, and expect some of the bigger cloud computing providers, like Microsoft and Google, to dial down the responsiveness of some connectivity-intensive bonus features to help accommodate the extra computing demand around the world.
How do I use my work phone system remotely/from home?
Depending on who maintains your phone system, you might need to speak with your provider for either remote access or call re-directs.
If you have a Gamma Horizon phone system provided by Lineal, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here
For IT Support & technical expertise, please contact our team today.
With growing numbers of employees out of the office in response to Coronavirus, we’ve assembled some great deals, discounts and freebies available online for home-workers, remote-workers, and many others.
Discounted ESET Antivirus
You’ve started using your home laptop or PC for work so you can keep away from the office? You’re not alone.
For companies that don’t have Office 365 collaboration software already, Microsoft are offering a 6-month free trial of the freemium version of Microsoft Teams – permitting audio/video conferencing, document sharing, instant message and more across PC/Mac, tablet and smartphone.
Perfect for working from home, the freemium version does include low data limits (10GB shared, 2GB personal) but Microsoft have temporarily lifted the user-limits to accommodate more businesses.
Discounted MacBook Air
This past week Apple have cut the price of their ultra-portable, highly popular MacBook Air model to £999 inc VAT.
Famously small enough to fit inside a Manila envelope and perfect for taking home, the latest lightweight model is made from 100% recycled aluminium, comes with a 13-inch Retina display, and boasts a 256GB solid-state hard-drive – twice the previous storage capacity. Extra discount is also now available for Education customers.
Free Gamma Collaborate
For businesses and organisations using Gamma Horizon phone systems with us, Lineal are offering a minimum of two-months free trial of Gamma Collaborate for all users.
Gamma Collaborate extends your deskphone to the Horizon app on your mobile, PC or Mac, and includes instant-message, audio/video conferencing, screenshare, presence notification, extension dialling and more. If you have call-handling settings like hunt groups or number presentation set up, this will work automatically from the new devices.
As of last Thursday, audiobook giant Audible.com have launched a free service called ‘Stories’ to introduce free audiobooks to children (and indeed, re-introduce much-loved classics to adults.)
Available in multiple languages, you can discover Audible stories here.
Adobe Creative Cloud for Students
Adobe are making Adobe Creative Cloud apps available to all existing higher education students and educators users free of charge, until at least 31st May 2020. Registered institutions must enrol for access beyond their existing campus desktop apps, but you can learn more about the opportunity here.
For the restless, exercise app company Peloton has extended its free trial to 90-days – the infamously expensive Peloton bike itself is not required, and classes incorporate yoga and other kinds of work-outs to take advantage of throughout the shutdown.
For technology assistance and IT support: please contact Lineal’s team today.
This week Microsoft Teams gained 12 million daily users, bringing the total to 44 million globally. During the past few days, Microsoft have raised cloud computing capacity by 600% to support this surge in demand for remote-working tools.
If it’s all new to you, or you’re working from home for the first time – never fear!Lineal haveassembled some of the best online Microsoft Teams resources to help users of all levels.
We’ll update this ultimate guide to Microsoft Teams to include valuable new videos, examples and training materials as we discover them.
Members of Lineal’s Software Development Team were recently invited to join the Omnis Software Engineering Team for a special 2-day visit focusing on development work regarding web features within SQLWorks.
Software engineers from both companies focused the dedicated day on the implementation and deployment of Lineal’s recent online work including business-to-business (B2B) trade ordering portals and online user survey systems.
The SQLWorks Team at Lineal wanted to thank the staff at Omnis for being excellent hosts and helping to craft an extremely useful and informative visit.
Omnis technology has underpinned Lineal’s SQLWorks Business Management Software (integrating accounting, stock control, CRM and manufacturing) since the early 1980s. Lineal’s Managing Director Mike Matthews is a part of the international Omnis Technical Committee, and Lineal staff regularly help coordinate and take part in EurOmnis, the international Omnis software developer conference.
For Software development advice and expertise today, please contact our team today.
Edit: This article was originally published a few weeks before the first national UK COVID lockdown, 2020 – and has been left in its original form.
“All Staff Meeting” it said in the diary, and that was unusual. While both Lineal’s technical and non-technical teams meet regularly, it is rare that they are all required to gather at once on a Monday. Something was up.
“Tomorrow…” announced Mike, “… you’re all going to work from home. Lockdown: you have two hours to prepare.”
Tuesday 10th March would be a complete quarantine drill day. Staff would attempt to replicate everything Lineal does while working remotely – from home in most cases, but in physical isolation from each other. The scenario would be a practice run for either a coronavirus isolation scenario, or a catastrophic on-site evacuation incident such as severe flooding.
We would be permitted to visit clients if required, make preparations for home working, and to remove any equipment we might need from Commercial House in advance – providing we did so within the 2 hour advance warning period.
The business operations of our clients would remain critical throughout, so everything would need to operate as normal, with the quarantine remaining effectively ‘secret’.
(Lineal staff first begin finding out about the quarantine drill. Approx. 1430hrs Monday.)
The problem with working in a technology business is that you rely on a lot of technology. Two hours isn’t a long time to coordinate twenty-six people, so putting Lineal’s Business Continuity Plan into practice isn’t as easy as asking if everyone has memorised the document.
First: untether from the desk. Staff without laptops would need to be issued them quickly, and everyone remove their device from the building. Fears of a burgeoning black market in charging cables proved unfounded, and by late afternoon everybody had what they needed.
“.. those who have had close contact will be asked to self-isolate at home for 14 days from the last time they had contact with the confirmed case ..”
(Gov.uk, “COVID-19 Guidance for Employers and Businesses”)
Web-based and other cloud services such as Microsoft Office 365 would be accessed over home broadband connections, with the same security controls as staff normally use while remote working.
Good luck everyone!
As always, IT Support engineers would depend on remote assistance software to help end-users, and need to ensure good communication at all times. Throughout the process, staff were encouraged to note their experience of the experiment and highlight issues for review.
Secure access to Lineal’s internal networks, and all the systems that sit behind it, would be granted to our team via a secure Virtual Private Network (VPN).
Top tip #1: Familiarise yourself with the mobile hotspot on your smartphone, because the 4G connection is a useful way to test that your VPN will connect successfully, before actually leaving your place of work.
Everyone was connected remotely to all our business continuity systems, which granted access to Lineal’s in-house telephony, shared workspaces in Microsoft Teams, and SQLWorks business management software.
Without a physical desk phone at home, staff would instead use a desktop softphone on their PC, continuing to handle and transfer calls exactly as before – relying on status indicators to gauge each other’s availability, similar to how they would with their existing desk phone.
Microsoft Teams would permit instant message and document sharing – and facilitate video conference calls and screen-sharing with clients who were often otherwise unaware that Lineal’s offices had gone dark for the day. Teams rapidly became the preferred method of quick communication between individuals or small groups – with a rapid problem-solving chatter sitting below the level of email.
Incoming and outbound call volumes were actually slightly higher than usual, as staff continued not just taking customer calls, but calling each other more regularly due to the lack of physical proximity. The relative ease through which individuals would usually interact was replaced through Teams, and more conference calls, later reflected in higher Teams user activity.
Lineal Microsoft Teams User Activity: 3rd – 10th March
Top Tip #2: To enable full home-working, you need not just a unified communications tool, but more call volume ‘capacity’ than normal.
Full remote-working is an interesting exercise because it forces your team to reconsider elements of the operation everyone takes for granted. For example, our teams regularly make use of meeting rooms and spaces at the Lineal office in order to work on projects and meet with customers.
In a geographically distributed “virtual” world, these meetings need to take place in different ways. Generally, tools like Teams make an excellent substitute and the result is a far more focussed experience which achieves the shared aims of the meeting, but with slightly less social interaction than you would expect when meeting face to face.
(Business as usual, with rising call volumes)
Although the practice of full home-working is dramatically easier than it once was, and potentially hugely cost-saving, several staff reported feeling a little isolated. We’ll be incorporating all our staff’s feedback into our Business Continuity planning, and continue to make improvements.
How to Plan:
Have a Plan Saved in your email drafts – detailing what needs to happen in the event that a significant number of staff need to be sent home. Worry about things in this order:
1. Basic Connectivity & Communication
How will your staff connect to your IT remotely, and how will they communicate with each other. The checklist runs as follows: hardware, cables, broadband and communications tools. These are the most fundamental tools for both work, and circumventing any other problems your team encounters.
2. Access to Work Files
In the short term, staff otherwise isolated from systems can still process documents productively – If you’ve moved to Office 365, G-suite or cloud-storage platforms like OneDrive or Dropbox, this should be easiest workplace task to provide access for.
3. Access to Databases
Operating cloud-based? That will help. However, remotely connecting to non-cloud, ‘on-site’ systems such as accounting, stock control and other vital software will rely on external access to your network – for example via VPN.
This is likely to be unfamiliar to many end users used to working from the office – start with the users that most need it for the continued operation of the business, such as mission-critical staff or more senior accounting managers.
4. External Permissions
What systems do you need access to that are operated by third-parties. Remote equipment? Agency resources? Supplier portals? If these are web-based they may be accessible from anywhere, but make sure this is the case. To dramatically simplify this one, don’t run an IT company!
5. Support Structure
If you’ve never worked entirely from home before, it can feel strangely isolating. Guidance from NHS England currently states coronavirus self-isolation should last as long as two weeks, so check regularly that your team are coping OK. Encouraging emails, chat channels, funny gifs, team calls and the like are more important than you might think.
***This page will be updated with links to new guidance, as required.***
For business continuity technology and expertise, please contact Lineal today.
Microsoft have combined the mobile versions of its Office programs into a single new Office app, uniting Word, Excel and Powerpoint under a single banner.
It’s true that Microsoft would prefer you use their whole Office 365 suite of apps, but the combination isn’t just strategic – the new mobile Office includes a whole toolkit of new abilities better optimised for mobile.
A number of typical tasks people might tackle when using a smartphone, such as PDF signing, reading QR codes, photo-to-document conversion or scanning PDFs with Microsoft Lens, are all ‘baked in’ to the new mobile Office version, with Microsoft clearly trying to maximise awareness of these lesser-known extras.
Such tools are activated from a new ‘Actions’ menu aimed at simplifying the controls users have to input to complete common tasks, as part of Microsoft’s Fluent design scheme.
Microsoft Word comes with a new dictation ability (which may be familiar to those using the desktop app) that supports speech to text. It’s hard to imagine users writing lengthy documents this way unless forced not to type, although assembling plain text into a OneDrive file for others to collate, or editing changes into an existing project might be more practical.
Excel is, of course, not a natural fit on mobile – where individual cells remain a bit fiddly on a touchscreen. Even so, there are improvements here too: Excel ‘cards’ simplify wide Excel rows into a simple summary, which ensures the user doesn’t have to open an unwieldy spreadsheet to find information.
Again, there’s an awareness here – that very few users will seriously attempt heavy editing via mobile, but access and convenience is critical for a workforce that increasingly operates on the move. Powerpoint presentations can also be created from a bullet-point list: not a work-of-art perhaps, but potentially a lifesaver at short notice.
Outlook, Teams, OneNote and the other Office 365 apps remain independent (for now) although it’s easy to imagine some of these also being merged into the combined app in future, as Microsoft seeks to build a seamless experience between the different productivity apps of the popular Office package.
In a diplomatic move, Office also includes support for popular third-party storage apps including Google Drive, Dropbox, iCloud and Box.
Google have released the new developer preview of Android 11, with technology ready for 5G and support for virtual-reality overlay options within apps.
Developer previews are designed to encourage 3rd-party app developers to stay ahead of the curve, and test the compatibility of new features, prior to the release of Android 11 during the Summer.
This time around, the much-hyped release of 5G requires Android handsets and app developers to adapt to the new technology: including operating-system to assess whether connections are metered or unmetered, and unlock boosted computing options if data speeds are sufficiently high.
Some of the improvements are also being driven by hardware trends among the big manufacturers – including new support for folding-screens and the ‘pin-hole’ style cameras that sit within the screen extent of the phone.
An ‘Only this time’ choice will be added to security preferences which allows for a one-time exemption to default security options. This is already the case with standard apps (such as your default browser) but will now apply to system tools such as the phone’s GPS, microphone or camera.
On the flip side of this, more of the phone’s intrinsic features (such as phone/messaging apps) will begin behaving more like their popular 3rd-party app counterparts – allowing persistent notification ‘bubbles’ that can be re-positioned on screen for a more fluid experience.
At present Android 11 will only operate on Google’s own flagship ‘Pixel’ range of smartphones, but expect the OS to begin appearing on other handsets from June 2020.
For Business Mobile expertise, please contact our team today.
At time of writing, around 83 million trees have been planted worldwide across at least 16 countries – and assuming you don’t clear your browser settings, Ecosia also keeps a total count of your personal searches. Supported by Microsoft Bing, Ecosia’s searching is encrypted, results are not stored, and data is not sold to any third-party advertisers.
Around 45 searches equates to one new tree – so get searching!
Video Conference, Don’t Travel
Business travel, especially air travel, isn’t as necessary as it used to be, and it’s increasingly difficult to justify time spent sat in traffic.
Video conferencing was once a bit of a standing joke, but with responsive video quality, devices with in-built microphones/cameras/speakers, and better internet connectivity, the technology is much more practical than was once the case.
For an easy way to gauge the costs involved, add up mileage expenses for a week, month or year, and ask which meetings really had to be conducted by travelling. If that expense could be saved, so could the planet.
Use an Eco Button (Or Don’t)
There are a number of gadgets available that prompt office workers to turn off their screens, most famously the ‘Eco-button’ – a bright green light-up USB button which you hit to switch your PC into sleep mode. On startup, a small application praises your efforts by displaying your CO2 and cost saving to date.
Unfortunately this is arguably an example of greenwashing. The plastic device (probably shipped from China) isn’t actually necessary to enable device sleep settings – Windows 10 already has handy power-saving options available, so aside from the software recording your savings, the button mainly serves only to raise awareness and act as a fun reminder.
Hopefully each eco-button might one day have saved enough CO2 to justify its own manufacture… maybe. But with a little vigilance, this ought to be achievable without quite so much plastic.
Return your old Router
Switching broadband services often means a new router, which isn’t ideal for cutting plastic waste.
Some ISP’s allow users to voluntarily return a redundant router for recycling, in an effort to cut down on routers being piled up in cupboards, and ensure fewer of their devices ultimately end up in landfill.
BT recently announced this scheme will soon be compulsory, and new customers who fail to return their BT router for recycling at the end of the contract using a pre-paid return envelope will face an extra charge of up to £50.
Alternatively, many local councils now allow the recycling small electrical items with household recycling, so there’s little excuse for throwing out this kind of equipment.
Entry-level Broadband routers from many major providers are locked to a single Internet Service Provider (ISP), which often causes spare routers to pile up in cupboards when customers switch broadband supplier.
The move follows a pattern of UK companies trying to bolster their green credentials, in the wake of Extinction Rebellion and other environmental movements gathering increased public support.
As subsidiaries, the BBC reports that the scheme will also ‘eventually’ apply to EE and Plusnet broadband customers.
Increasing numbers of local councils in the UK now offer direct recycling of small electrical items, reflecting a noticeable rise in the value of copper and other useful materials – giving home users few excuses not to attempt to recycle their old router.
For IT support & expertise – please contact our team today.
Now it’s 2020, and in a world dominated by Google Chrome and mobile web browsing, Microsoft is trying again. Edge was re-launched this month, having been completely re-structured on Google’s open-source Chromium source-code.
Possibly the most frustrating thing for Microsoft is that there’s actually little wrong with Edge – at least as far as most users will recognise. But, beyond the snazzy new logo, is 2020’s new Edge worth your attention?
Some of Edge feels painfully similar – upon downloading, you’ll be immediately (and repeatedly) prompted to import favourites from your other browser (just in case your current browser is an organised place you inexplicably wanted to move away from to win a bet/to fulfil an ancient prophecy/because you work for Microsoft.)
However, Microsoft has clearly learnt some lessons – the choice of layouts (‘Focused’, ‘Inspirational’ or ‘Informational’) are worth investigating to dodge the msn.com-style assault on the senses, and make Edge feel more like a clean, distraction-free tool for daily use. The toolbar design also feels much closer to rivals like Chrome and Firefox: simple and easy to use.
Edge is quick too – performing well in tests and supposedly ‘optimised for Windows 10.’ Although hard to verify in true laboratory conditions, it’s easy to picture Edge delivering Office 365, Outlook.com and other Microsoft web-based services in an efficient manner, and it feels smooth. More importantly, by adopting Chromium, Microsoft have banished one of 2015 Edge’s demons: the lack of available app extensions that eventually finished Windows phone.
‘Immersive Reader’ Mode (similar to that in Office 365) can now be activated from the address bar and strips out on-page distractions, adverts and on-screen formatting for enabled web-pages. This is a simply brilliant and calming addition for reading through articles, and is sure to win plaudits from those concerned about accessibility.
Microsoft also appear to have given a little extra attention to business users – perhaps aware that although Google Chrome dominates Android’s mobile world, workplace computing remains a key area where people still use conventional Windows 10 devices in overwhelming numbers. Sharing preferences between devices is a repeated boast by rival browsers like Safari and Firefox, but Edge can now do this too.
Edge uses Bing search by default, but once signed into your Microsoft account can do some clever extras, such as amend your search results to define acronyms according to your organisation or industry. ‘Inking’ abilities that exist in Office 365 (eg: for taking notes in OneNote) are also extended to Edge for overwriting PDFs in-browser – allowing some simple tasks like signing a contract or filling in a form in legible handwriting.
If your system admin tinkers with Group Policy, it’s possible to turn on an ‘Internet Explorer Mode’ that renders legacy web-pages more accurately, without the pesky security holes that plagued Internet Explorer installations years beyond their supported date.
Sharing a code-base with Chromium allows Edge to borrow some of Chrome’s best media features – including screen-casting to Chromecast devices on display screens and similar. Edge is also allegedly the only browser on Windows 10 to support 4k Netflix – the kind of popular feature it’s hard to imagine Internet Explorer’s developers ever even considering.
In market share terms, Edge languishes with Firefox around 10%, hugely outgunned by the behemoth of Google Chrome at around 70% of all internet usage globally. Will that change? The next few months may reveal whether Edge can establish itself as something with more appeal.
Microsoft Edge (2020) stable-version is now available for PC, macOS, Android and iOS online here.
For IT Support and technical expertise, please contact Lineal’s IT Support Team today.
Lineal Software Solutions Ltd. recently welcomed Chancellor of the Exchequer Sajid Javid MP to Lineal’s Barnstaple Offices to tour our operations and see our technical work.
Visiting with North Devon’s new MP Selaine Saxby, Mr Javid toured Lineal’s different departments and had chance to meet technical staff in a number of different roles (and enjoy a cream tea!)
Considered one of the most senior Cabinet positions, the Chancellor is responsible for financial and economic matters at the Treasury. A former Managing Director at Deutsche Bank, MP for Bromsgrove, Culture Secretary and then Business Secretary, Javid is the first British Asian to hold one of the Great Offices of State.
For IT Support and technical expertise, please contact our team today.
The US Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency have advised all Mozilla Firefox users to urgently update their browser versions, following discovery of a vulnerability that grants potential access to the operating system.
The unusual warning comes after Mozilla itself admitted being aware of ‘targeted attacks in the wild abusing this flaw.’
Google Chrome 79 will contain a Chrome hacked password alarm to notify at-risk users.
‘Password Checker’, which first appeared in October, will regularly compare user passwords saved in-browser against publicly-known data breaches.
The service will feel familiar to those who’ve tried the (often terrifying) but essential https://haveibeenpwned.com/ – which shows visitors where their email addresses have been compromised.
Chrome’s update is being gradually rolled out to new users, and is available within Settings > People > Sync and Google Services > Other Google Services, and is named ‘Warn you if passwords are exposed in a data breach.’
The alert mechanism is just the latest in a series of attempts to push users to safer browsing: 2019 also saw Google Chrome actively warn users of websites without valid security certificate, and penalise such websites in Google search rankings.
Chrome 79’s new hacked password alarm mechanism should prompt systematically when account credentials need password updates, and allow users to keep their accounts secure.
For IT support and cybersecurity expertise, contact Lineal today.
Lineal Software Solutions Ltd recently won a Tech SW award at the 2019 Tech South West Awards.
Held at the Exeter Mercure Rougemont Hotel,the Tech South West Awards recognise technology excellence across the wider South West region of Bath, Bristol, Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire. Awards celebrate talent, creativity, business success, education, leadership, diversity and more.
Each ‘Cluster’ Award celebrates fantastic organisations and technical initiatives across different parts of the South West. This could be a company achieving fantastic growth, an organisation or partnership delivering a big positive difference to their community, a learning initiative, innovative programmes, novel ways of encouraging and celebrating tech heroes, diversity, best practice or local tech successes.
This year Lineal won North Devon’s Cluster Award, and also narrowly missed out on winning ‘Tech Company of the Year (Revenue under £5m)’.
Managing Director Mike Matthews and Naomi Williams (Business Development) were proud to collect our Tech SW award, and our glass trophy now enjoys pride of place in our office!
“We were honoured to be the recipient of one of the first Tech SW awards” explained Mike: “It’s a real endorsement of our team’s hard work and our commitment to delivering brilliant technology solutions for businesses and organisations across the South West.”
Thousands of devices were left with broken browsers this week, after a Google Chrome experiment rolled out a hidden change to the world’s most-used browser.
Launched exclusively on ‘stable’ versions, the update left IT admins around the world puzzled at blank tabs that refused to load.
The test initiated a new WebContents Occlusion feature, designed to reduce Chrome’s device resource use for tabs while not currently being viewed – no doubt part of Google’s effort to address Chrome’s reputation for heavy resource usage and the ever-increasing pattern of users deploying more and more tabs during the shift to cloud services.
Online forums were suddenly filled with complaints from system admins fielding complaints from users and businesses all over the world – including US wholesaling giant Costco, who claimed their entire call centre environment was unavailable.
Larger organisations typically use device control to specify applications such as which browser an employer uses – which left System Admins at large enterprise businesses unable to simply direct users to an alternative browser, and furious that Google can roll-out unexpected changes to the platform.
Google has now issued an apology:
“After the rollout, we received reports that in some virtual environments, Chrome on Windows displays a blank page, which may be because Chrome mistakenly believes it’s covered by another window. As soon as we confirmed the reports, the feature was disabled.
“If Chrome on Windows is displaying blank pages, restart Chrome. On the next start, this feature will be disabled.
We also want to provide an explanation of how this change was rolled out. For some features, Chrome uses a gradual rollout process that happens more slowly than the main rollout. This allows us to quickly revert a change if we discover a bug that wasn’t uncovered in prior testing.
Once we received reports of the problem, we were able to revert it immediately. We sincerely apologize for the disruption this caused.”
For IT Support and expertise, contact Lineal today.
An online crowdfunding campaign has been launched to pay the mobile roaming bill of migrating eagles being tracked the Russian Wild Animal Rehabilitation Team at the Siberian Environmental Centre.
The thirteen tagged Steppe Eagles, being tracked via bi-hourly SMS messages containing GPS coordinates, ran up a hefty data roaming bill after migrating across countries as far afield as Egypt, Georgia and India.
One eagle, named ‘Min’ by researchers, unexpectedly flew from Kazakhstan via Iran, initially losing signal but then sending a backlog of messages at high rates, before crossing into Saudi Arabia and reaching as far South as the Yemen.
At a cost of 7,000 roubles (£85 per day), Min quickly used up the programme’s entire budget for tracking all 13 Eagles, forcing the Russian team of environmentalists to turn to social media for financial support.
Considered endangered by the IUCN, the Steppe Eagle once commonly reached as far afield the Ukraine, but researchers were unprepared for expensive data charges across the Middle East, which can be three-times higher than those in the Russian Federation.
The centre’s crowdfunding campaign has raised more than 250,000 roubles (roughly £3,000), although Russian telecoms provider MegaFon has since agreed to write-off the wayward Eagles’ data roaming bill debt as a gesture of goodwill.
How secure is your password?… One of the biggest reasons for security breaches is weak passwords. People often choose passwords that are too short. Regardless of how tedious it seems, make it a point to update your passwords regularly; use upper and lower case letters along with symbols and numbers.
The key measurement of password security is entropy. This, in computer science terms, is a measurement of how unpredictable a password is, based on how long it would take an attacker to work it out by making a guess at each character. As a standard, longer passwords are by definition more secure and harder to crack. In the table below you can see how shorter/easier passwords, are quicker to crack.
What should a password look like
Strong, secure passwords have a lot in common; they are usually long, unique, random and involve a mixture of lowercase and uppercase letters as well as special characters and numbers. Trying to create passwords that comprised of all of these aspects, can sometimes be challenging.
Most insecure passwords are the result of our human behaviour. People do a lot of very predictable things and in general find it difficult to be random, especially when they are actively trying to be. For instance putting special characters only at the beginning or end rather than mixing them up in the middle, or using common phrases and keyboard patterns. So that we can remember we often try to use memorable pieces of information but we should always, where possible, avoid clues and references to our personal lives.
Where can I go for advice
There are many articles online to help assist with what a strong password looks like. At a recent event Lineal ran with the South West Police Regional Cyber Crime Unit, which focused on cyber security, password strength was highlighted as a high risk for many businesses and individuals.
To find out more, or if you require any help with ways to help protect your business, please contact the IT support team at Lineal.
Local businesses recently gathered at Barnstaple Library for a special cybersecurity workshop organised by the South West Police Regional Cyber Crime Unit and Lineal Software Solutions Ltd.
Thirty participants from firms across the South West took part in a series of lego-based group exercises highlighting key concepts in cybersecurity, as they sought to protect a fictional utilities company from attack by common real-world cyber crime.
The winning team defended their company by spending their budget on the correct countermeasures at each stage of the exercise, and strategically limiting the damage from any breaches in security.
The South West Regional Organised Crime Unit (SW ROCU) is one of nine regional units across England and Wales that delivers specialist capabilities to target and disrupt serious and organised crime. Designed to raise awareness of coordinated digital threats, the cybersecurity workshop session is part of a new educational initiative being run by the Police right across the region.
Group exercises were followed by a short Q&A including advice for businesses on related topics including network best-practice, password policy, physical security, and the Government’s new Cyber Essentials certification.
Lineal’s Head of Technical Services, Matt Norris, explained: “We were to delighted to be able to organise the Cyber Crime Unit to run this very special workshop for local companies: we see cyber attacks becoming ever more sophisticated, and the SWRCCU takes a really positive and constructive approach to educating business owners about how to protect their organisations and employees.”
“Many businesses struggle to grapple with cybersecurity, but help and expertise is accessible.”
You can learn more about the South West Police Regional Cyber Crime Unit’s and their educational work across the South West online here.
For IT support and cybersecurity expertise, please contact Lineal today.
Email remains a, if not the, key threat vector for protecting organisations from cyber crime – with around 90% of cyber attacks beginning by compromising an unsuspecting user via email.
Today we take a closer look at some of the clever tricks of Barracuda’s email filtering & security service, and why the small investment to protect your inbox is worth it:
In addition to profiling every email which passes through its live email filtering service in seconds, Barracuda scans each email attachment for signs that the contents might be malicious.
As cyber criminals begin to use more sophisticated means, it’s worth implementing this to prevent macro-enabled office documents, infected PDFs and similar file download tricks from catching out users who might be curious to open a dangerous attachment.
Barracuda email filtering scans not just incoming, but outgoing emails from your hosted mail service or mail server, ensuring not only that your clients are protected from suspect emails, but that staff cannot circulate threats further within your organisation.
Anybody familiar with being caught in a reply-all ’email storm’ knows how quickly bad email can spread internally – be part of the solution yourself, not the problem.
In the event that your email service falters, clients quickly begin receiving bounce-backs, which leave a poor impression of customer service.
This is avoidable – routing via Barracuda’s email servers, emails will temporarily ‘spool’ like planes stacking over an airport, ensuring onward delivery later when the service comes back online. This ensures any unfortunate interruption to communications is not immediately visible to your clients.
Long Term Recovery
Hosting your email in the cloud with Microsoft Office 365? Everything is backed up in the cloud, correct? Not quite – even Office 365 has a 30-day recovery period on deleted email, and emails can ultimately only be restored individually.
This retention period can be longer, or even unlimited, with Barracuda email backups, making sure that emails can be recovered long after staff have deleted them, accidentally or otherwise.
This extra silo of automated email backup protects not just against employee negligence or malpractice, but also common digital breaches such as compromised accounts.
For cyber-security and IT expertise – please contact our team today.
Apple have released MacOS Catalina, 2019’s update to the Mac’s leading operating system.
Catalina introduces a number of new features, including ’Sidecar’ dual display, new media systems, Mac Catalyst for developers and Screen Time activity monitoring.
Although we say it every year, the endless march towards a unified Mac/iPad operating system feels another step closer: macOS Catalina introduces ‘Sidecar’ – which allows an iPad to be the secondary monitor for your MacBook. In addition to being a smart productivity trick for those needing extra screen space, the iPad is able to perform new functions such as an extra high-resolution display for those with impaired vision.
MacOS Catalyst, released in the latest version, also makes it easier for app developers to publish their apps across both MacOS and iPadOS operating systems, with the implication being that Apple see the devices as very much part of the same software universe.
Apple have shuffled their media services options around this year – replacing iTunes with new services named Apple Music, Apple Podcasts and Apple TV. In addition, the new Apple Arcade gaming subscription service has been launched, with a fixed-subscription service for an unlimited package of games.
Screen Time introduces activity monitoring, with either productivity or parental control clearly in Apple’s sights. Downtime allows users to share time away from the screen, categories or individual apps, and includes shared visibility across multiple apple devices.
As always, it’s worth waiting a short time for others to discover any early release-bugs in the new operating system update, before updating promptly.
For Apple device expertise and IT Support, please contact our team today.
Microsoft are offering an initial ten free Charity Microsoft 365 licenses for Nonprofit organisations.
Microsoft 365 allows users across an organisation to work more flexibly, collaborate on shared work and maintain an ‘always-up-to-date’ software base across a charitable organisation.
The flagship ‘Microsoft 365 Business’ cloud IT bundle, which normally retails at £15.10+VAT per user per month (Or £3.80+VAT per month for NonProfits) includes everyone’s favourite Microsoft Office 365 apps such as Word, Excel, Powerpoint, Outlook and more. 50GB of Exchange Online email hosting per user is also included as standard, with 1TB of cloud OneDrive storage, and Windows 10 Pro licensing for each user’s device, packaged with a host of organisational security features.
Lineal’s Head of Technical Services Matt Norris explained: “This is a super offer which we’re expecting to do some real good in the Charitable sector especially – and hopefully nonprofits will snap up their free Charity Microsoft 365 licensing while it’s available. Office 365 makes flexible working and collaborative projects much easier, advantages that we know are a key concern for many in the voluntary sector.”
Mike Matthews, Lineal’s Managing Director explained: “We’re delighted to be shortlisted for the Tech South West awards – it’s a real recognition of our team’s hard work, creativity and dedication to be ranked among the best in the region.”
“2018-19 has been really quite something for Lineal. We’ve opened new premises, taken on bigger projects than ever before, expanded our product offering to new areas, and signed a diverse range of new clients.”
“It’s fantastic to make it through to the final round of this prestigious award.”
Tech South West exists to champion excellence among tech companies, and make the South West a hub for technology and innovation.
The awards will be presented in a special ceremony at Exeter Castle on Wednesday 27th November – a full shortlist of nominees and categories has been published on Tech South West’s website, here.
Every year we ask you, our valued clients, to give us feedback on how Lineal has been doing recently, and how we might be able improve.
This year, Lineal posted some of our best customer satisfaction results to date: our client survey 2019 posted a stunning 92% of you rating our overall customer service either ‘Great’ or ‘Good’ – a record high, and a similar 92% felt we met out mission statement as a company, a further small increase on 2018.
We’ve worked hard to develop team structures and training programmes in the past year, with some promising results. You rated the extent to which we understood your technical queries strongly – 95% of you believing our support teams understand your queries either ‘Extremely Well’ or ‘Very Well.’
Our speed of response also continues to develop. More than a third believe Lineal acts ‘Quicker’ or ‘Much Quicker’ on IT support tickets than expected, with just 3% of respondents believing we responded slower than expected. This is our best responsiveness score in five years.
The trend towards a more diverse range of IT services was shown again in client survey 2019: more than 15% of you now recognise Lineal’s ability to deliver specialist consultancy, networking & cybersecurity expertise, and more than 55% recognise us as a provider of managed cloud IT services.
We’re not perfect: among the constructive suggestions raised this year were that we perform routine website security updates out-of-hours to maximise availability, and that we help to provide more training material for newer products.
Your feedback help us highlight potential areas of improvement for our staff, and define our focus for the coming year. Among our favourite comments from this year were:
“Keep up the great work guys! Exciting times ahead…”
“I have had a pretty good service. Your staff are always polite and do not get too technical with me.”
“It is great to see a friendly face at our front door – you just know that your problem will be solved.”
“I’ve been very impressed with the level of service I have received from Lineal over the last 2.5 years at [Client] and would have no hesitation in recommending you guys”
Apple have made headlines this week with the release of new iPhone 11 models at their annual Autumn hardware release event.
New models include the mid-range iPhone 11 ($699), and flagship iPhone 11 ‘Pro’ ($999) and ‘Pro Max’ (6.5” larger form factor) options.
The latest design has divided opinion – with the irregular hole design of the extremely powerful triple-camera on the iPhone 11 Pro and Pro Max models in particular unsettling those with trypophobia.
On paper however, some truly impressive camera features have been included as a result: including wide-angle and night-mode photography that is finely optimised for low light levels, as well as 4K and even 120fps slow-motion video recording.
Apple have heavily doubled-down on photography and videography for the selfie-generation this year. The cluster of three telephoto lenses even theoretically allow the user to shoot different shots simultaneously from the same iPhone, although it’s hard to imagine anyone but the keenest of photography nerds making use of such a feature.
At $50, the standard dual-camera iPhone 11 more affordable than last year’s iPhone XR, and there’s a hint that Apple are calibrating for the sweet-spot of what consumers will accept at a time when Apple’s critical new hardware sales are actually declining. However, as numerous publications have noticed, the lower value of the pound is likely to make the current generation of iPhones still feel more expensive for UK customers.
Other headlines are as expected: Apple have extended battery life once again, offered a new range of colours, the ‘toughest glass ever‘ and stated a revised focus on device privacy, one of the remaining key strengths of Apple devices over Google Android rivals.
In a throwaway line, it was also confirmed that iPhone 11 will be ready for Wi-Fi 6, but not 5G – a subtle suggestion perhaps that Apple believes 5G may be an innovation still slightly over-hyped by the tech industry. Perish the thought.
Microsoft have announced dark mode for Microsoft Office 365.
Dark mode will extend muted and low-light colour schemes across Microsoft’s suite of Office 365 apps, and across Office.com, beyond the Outlook dark theme introduced last Summer. The improvement comes just in time for the newest releases of iOS and Android smartphone operating systems.
Adding low-light themes has become a popular addition for the major tech players in recent years – with Apple and Microsoft making significant strides in adapting their operating systems to be easier to use after-hours.
Office 365’s development team point to the changing nature of work: that office users increasingly use battery-dependent devices (such as laptops, tablets and smartphones) that need to conserve power, over desktop PCs with fixed power connections.
Today’s workforce is much more mobile, often working from home at night, in shared office spaces or even darkened aeroplanes – and are more aware of the health dangers of eye-strain and sleep deprivation that can be caused by unnaturally bright screens.
Instead the focus is on a more ‘relaxed’ viewing of Office 365, with Outlook even able to automatically able to switch to dark-mode depending on the hour and date dynamically, or when the user has enabled battery-saver.
Dark Mode is expected to roll-out to Office 365’s 200-million users in coming weeks.
Lineal are certified Microsoft Gold Partner – for Office 365 expertise, licensing and support, please contact us today.
Rumours circulating online suggest Apple may be planning multiple iPhone 11 models – with square multi-lens camera clusters and glassy coloured casings, photos of the materials or which were leaked online in May.
Remaining releases are likely to be mainly iterative, including iOS 13 for iPhone, iPadOS and even WatchOS 6. MacOS 10.15 Catalina is also expected to be a key part of Apple’s showcase.
The tech giant is likely to see the iPhone 11 announcement as a chance to help reverse hardware sales trends – which Apple now curiously no longer publishes in full, asserting that devices sold is ‘less relevant today than it was in the past’ a likely marker of the iPhone market slowing down as consumers hang on to their devices for a longer replacement cycle.
Apple is also expected to launch it’s own gaming service, dubbed Apple Arcade, as an online subscription service akin to an iTunes for gaming – just one example of how the company is increasingly re-focusing its efforts on premium service offerings, rather than luxury hardware.
For Apple hardware, expertise, accessories and support – please contact our team today.
But is it true; are passwords doomed? Enter the FIDO2 Project – a fascinating effort to ‘Move the World Beyond Passwords’ led by the FIDO Alliance industry association and World Wide Web Consortium.
Headlines aside, FIDO2’s aims are ambitious: to replace passwords with a flexible device-based authentication standard that allows users to log in via biometrics or temporary security keys.
Unique to each website, not stored centrally and not transmitted, FIDO2 argue this standard naturally scuppers phishing, password theft and replay attacks – and introduces some privacy advantages sure to woo even ardent digital rights activists: such as the inability to track users between sites.
While still technically possible, cheating biometrics requires the kind of preparation not common to everyday opportunistic cyber-criminals.
Password keeper apps (such as the excellent 1Password) have become an interesting half-way house to a more secure password future – where the password manager retains a set of passwords behind a strong keycode, in an encrypted form. The password manager may also perform other useful functions, such as warning the user where passwords overlap, allocating different password access permissions to different people within a business or organisation, or auto-filling in common web browsers.
The adoption of password managers may reflect a coming time where users continue to ‘use’ passwords, but without engaging in the process of recalling or typing the password. It may not be passwords that are doomed, but the user’s traditional interaction with passwords.
Are passwords doomed? A few potential futures emerge: one where passwords exist but are used less directly by users, where passwords are relegated to a secondary security measure of questionable usefulness, or most radically, where passwords are replaced entirely.
For cybersecurity and IT expertise, please contact our team today.
Office 365’s Microsoft Teams has grown and grown to become far more than a simple work chat or video conferencing app.
As new features are added to the collaboration suite all the time, you could easily miss the best of the new updates – so we’ve collated some of the most interesting cool tricks for Teams:
Homeworking? Taking an important video call with a less than formal background? Unless you want to end up in a viral video clip like BBC commentator Professor Robert Kelly, Teams has got you covered with simple controls to mask your immediate surroundings from a video call.
With a simple toggle, Microsoft Teams will detect your face in the foreground and blur the remainder of the screen, to spare everyone the embarrassment of your favourite coffee shop or messy home office.
Screenshare to Mobile
Teams has had the ability to optionally share your screen with other attendees in the same meeting for some time, choosing to show either the whole Windows desktop or restricted to a single window (such as a presentation.)
However, Microsoft have also recently added this feature for iOS/Android, allowing attendees to enjoy the full Teams experience on the move.
Viewing a desktop on a mobile can be an eyesight challenge, although it’s especially handy to be able to view a shared Powerpoint presentation in Private mode – and skip back through slides without interrupting everyone else’s flow.
Join by proximity
Join by proximity allows Teams to detect meeting that’s physically located nearby. This seems like a peculiar idea to begin with, but is actually designed for more open ‘meeting’ situations – such as conference venues or hotdesking environments: making individuals’ screen space as collaborative as the room itself, or extending a spontaneous group meeting into a virtual one.
Teams will prompt within the meeting room lobby if any existing rooms are available nearby via Bluetooth, allowing the user to apply to join the meeting with audio muted, and without an original Teams invite. The meeting room organiser must accept via a Meeting Room control unit for security reasons, to ensure only welcome attendees join the meeting room.
Proximity join is available from May 2019, including on mobile versions of Teams.
Integrate Interactive Tabs
One of the best untapped features of teams is the ability to add custom tabs (click ‘+’) into each chat channel which allows for the creation of something entirely custom.
Of course, Channel admins can also add from a category simply marked ‘website’ – via which any responsive web service with a valid SSL certificate can be deployed neatly through teams for the look-and-feel of a more integrated desktop.
Get Notified of Availability
Status indicators mean its easy to tell if a contact is unavailable to chat, but right-clicking on a contact now offers a handy ‘Notify When Available’ option which performs the basic requirement of call back – allowing Teams to prompt you of contact availability the best time.
Microsoft Teams is available with Microsoft Office 365 Business Essentials licensing and above.
Lineal are a Gold Microsoft Partner – for Microsoft Office 365 support, licensing and expertise, please contact our team today.
Chinese technology giant Huawei have announced the development of Harmony OS, a smartphone operating system designed to replace its reliance on Google’s Android platform.
The news, which was announced at the 2019 Huawei Developer Conference, is the latest twist in a series of events which saw Google’s official suspension of Huawei’s Android license in May 2019, in response to a security warning from the US Government.
Much like its rivals, Harmony OS is designed to run across a wide range of devices beyond smartphones, including tablets, wearables and smart screens. Built from scratch, Huawei also claims developers will be able to develop and deploy new apps across multiple device-types and screen sizes much more easily.
Huawei’s focus on developers may seem a little niche, but may be shrewder than first thought – in light of the difficulty Microsoft experienced seeking to establish Windows Mobile as a rival to Android and iOS, and the declining spiral of app availability, hardware sales and popularity.
Harmony OS may be at an early stage (concept images were noticeably absent from Huawei’s media release) although the move may signal a realignment of the smartphone world into the 2020s – with three operating systems: Apple’s iOS, Google’s Android, and Huawei’s Harmony going head to head.
For Business Mobile expertise and support, please contact our team today.
Lineal have launched Lineal Business Mobile at the 2019 North Devon Show.
The annual North Devon Show, for which Lineal is a proud Sponsor, receives around 20,000 visitors each year. In addition to all the agricultural, culinary, craft, entertainment and community highlights of North Devon, visitors to the show might also have spotted Moby, Lineal’s Business Mobile Mascot.
Mike Matthews, Lineal’s Managing Director explained: “We’ve provided fixed-line business telecoms for a wide variety of local firms, but increasingly customers have asked us to deliver business mobile services too. We felt that the time was right, and we’re delighted to be able to add this to our extensive range of IT, software and communications services.”
“With attractive packages for unlimited business mobile voice minutes, unlimited SMS and Data bundles, – and even UK network-hopping SIM technology – we’re certain Lineal Business Mobile will be a popular option for businesses across the South West.”
Visitors to the show also undertook our retro Space-Invaders Challenge for the second year running, with a live Microsoft PowerBI ‘Highscore’ dashboard visualising the best arcade skills on display at the show! Congratulations to Martin P. from Barnstaple, who achieved the best highscore (1390) of this year’s challenge.
Despite uncertain weather at first, North Devon Show 2019 was a great success – see you next year!
For Devon IT Support and expertise – contact our team today!
Apple have issued a silent update for video conferencing software Zoom, following discovery of a major webcam security vulnerability affecting Mac users.
Zoom issued an emergency patch for the problem two days ago – in a rapid response Apple was still concerned might not reach enough users.
The controversial web server installation – originally designed to save Mac-based Safari web browser users from additional clicks and make video conferencing easier to use, was shown to create a potentially serious vulnerability whereby Zoom calls could be launched from any website with the camera turned on.
Believed to put at risk more than 4 million webcams globally, the zero-day exploit was discovered by security researcher Jonathan Leitschuh – who originally gave Zoom 90-days to resolve the issue prior to publication.
Leitschuh has since praised Zoom’s willingness to do a public ‘about face’ with the emergency patch, and Zoom’s CEO taking direct video calls to discuss the problem.
Nevertheless, Apple’s decision to step in to protect Mac users remains an embarrassment for the previously very successful video conferencing solution.
Additional problems include Mac versions of video conferencing software which use Zoom’s underlying services for white-labeled video calling – such as Ringcentral.
Instead of patching the problem, Zoom’s permission to turn on the webcam can also be disabled manually, via Settings > Video > ‘Turn Off My Video When Joining a Meeting.’
For software expertise and support, please contact Lineal today.
Due out this Autumn (2019) is macOS Catalina – Apple’s latest new operating system for the Mac range.
MacOS Catalina is currently in Beta, so it’s unclear exactly how the final update will look. However it appears once again that Apple are increasingly blurring the boundary between Mac and iPad, as well as doubling-down on a rich media experience:
“…MacOS Catalina gives you more of everything you love about Mac. Experience music, TV and podcasts in three all-new Mac apps. Enjoy your favourite iPad apps now on your Mac. Extend your workspace and expand your creativity with iPad and Apple Pencil. Discover smart new features in the apps you use every day. You can now take everything you do above and beyond.With macOS Catalina, the apps you love are now more beautiful and intelligent making your everyday tasks easier than ever.”
Apple’s decision to replace iTunes also receives its own sales pitch as part of the new operating system’s roll-out:
“… iTunes forever changed the way people experienced music, films, TV programmes and podcasts. It all changes again with three all-new, dedicated apps — Music, Apple TV and Apple Podcasts — each designed from the ground up to be the best way to enjoy entertainment on your Mac. And rest assured: everything you had in your iTunes library is still accessible in each app. iCloud seamlessly syncs everything across your devices — or you can back up, restore and sync by connecting the device directly to your Mac.”
“… macOS Catalina brings all your favourite Screen Time features to Mac, giving you greater insight into how you’re spending your time. Monitor usage, schedule downtime, and set limits for both apps and websites across all your devices. Enhanced security features better protect macOS against tampering, helping to ensure that the apps you use are safe, giving you greater control over access to your data, and it’s even easier to find your Mac if it’s lost or stolen.”
Apple is expected to release macOS Catalina free of charge to all users, and is currently in a testing phase. We do not recommend Apple users seek to move to Catalina just yet, as final version bugs may still be identified during the public beta.
For Apple hardware, expertise and support, contact Lineal today
Communications giant Poly (nee ‘Polycom’) have launched their new VVX450 series phone handsets – and our team at Lineal have taken it for a test drive.
On first impression, the new handset is exceptionally eye-catching – the square design certainly feels modern and cutting-edge, if a little serious. All the controls will feel very familiar to users of the very successful VVX410 and VVX411 handsets, but the phone’s 4.3″ full colour screen is the most dramatic improvement – with a wider display and higher definition that appear much sharper.
Much like the VVX411, the menus and buttons are simple and intuitive – continuing the same focus on ease-of-use that has seen Poly sell VVX phones in the hundreds of thousands across the UK, into a very diverse array of business sectors.
We were particularly impressed by the speakerphone. Polycom have cranked the in-built speaker up to eleven, and the Polycom VVX450 could easily be used as a capable conference phone for a typical meeting room.
Someone may have been slightly over-ambitious with the phone’s size: desks may include less paper these days, but the handset feels large and space might be an issue in more traditional working environments. As before, the VVX450 supports single-cable (‘POE’) network and power, PC pass-through, headsets and more, but is noticeably larger than the VVX411 predecessor, itself a substantial handset. Overall, the impression is that the new model may look more naturally at-home on the desk of an executive, rather than an occasional phone user.
Microsoft have blocked availability of May’s Windows 10 Update from PCs with attached removable storage – such as USB flash drives and SD Cards.
The restriction has been put in place to prevent users encountering accidental drive re-assignment when they try to update: causing D: to become E:, or similar.
Harmless for most personal devices, any change is likely to cause maximum confusion for work devices which often rely on organisations sticking to a fixed structure for drive access.
Instead, users will be confronted by a warning message reading:
Your PC can’t be upgrade to Windows 10. Your PC has hardware that isn’t ready for this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved.
While USB drives may be easily removable to make May’s Windows 10 Update available again, users online have pointed out that Microsoft Surface devices and other Windows 10 enabled tablets are likely to be scuppered by the SD Card, which may have been pre-installed for work devices. More worryingly, Microsoft’s official support article notes ‘The drive reassignment is no limited to removable drives. Internal hard drives may also be affected.’
May’s 2019 Windows Update (which looks to include some promising new features) has undergone an extended testing period with the Windows Insider program this year, after some Windows users suffered file deletion problems during the October 2018 update cycle.
An undetected bug remains a setback for Microsoft’s flagship operating system, and the concept of a constant update cycle on a consistent platform. The problem will not be unfamiliar to Apple, however, whose 2017 OSX High Sierra update somehow reached release with an undetected root password security bug, only discovered weeks after release.
Microsoft have confirmed the removable storage bug will be resolved in a ‘future servicing update for Windows 10’ although May 2019’s Windows 10 update may well turn into June, July or August.
For IT support and expertise, contact our team today.
Online rumours about the release of iOS 13 have suggested Apple may be about to add a number of ‘Mac’ style features to their touchscreen-based operating system.
Among the improvements hinted at exclusively by 9to5Mac for release at Apple’s Worldwide Developer Conference in June, iOS 13 looks set to include system-wide dark-mode and high-contract display versions, a less intrusive volume control, new font management, desktop-version website priority and new ‘Undo’ controls.
Most importantly, iOS 13 is rumoured to include a kind of panel-based app container system, allowing users to more easily control screen space and switch between applications smoothly.
If true, the move will be seen by many as the first confirmation of a long suspected plan by Apple to begin merging their two main operating systems, iOS (for iPhone and iPad) and MacOS (for MacBook, iMac and Mac mini ranges) for a more common experience across Apple’s range of devices.
Numerous concept images of what the proposed iOS might to look like have appeared online, although Apple aficionados may note that dark-mode would display very differently on OLED devices to non-OLED ones.
Recent iPad Pro advertising, which asks ‘What’s a computer?’ suggests that much like Microsoft, Apple is preparing for more capable tablets to increasingly replace traditional laptops for work computing.
For Apple equipment and expertise, contact our team today.
Microsoft’s Windows Team have previewed a new optional Light Theme to be released in May 2019’s Windows 10 update.
The glossy, bright look is currently available to those on the Windows 10 Insider Preview Build (a kind of test program for volunteer guinea-pigs of future Windows versions – accessed through Windows Update.)
Both Apple and Microsoft have introduced ‘Dark Modes’ more eye-sensitive for night-time use in recent years, either in popular software such as Outlook, or as part of the main operating system itself, as in the case of Apple’s Mojave update.
Windows Light Theme introduces a brighter feel for Microsoft’s signature operating system, likely to prove a hit among companies with certain in-house ‘styles’ favouring brighter tones, or to provide more options to those with visual impairments.
As of March 2019, Windows 10 is now in use across more than 800 million devices worldwide, running on just a smidge under half of all PCs in existence (49.9%.)
May’s Windows update (build 18362.30) also features numerous minor fixes, including improvements to printing processes, splitting Cortana from Windows Search, and extending dark mode within OneDrive.
Light theme will be available within the ‘Personalisation’ settings available by right-clicking on the Windows desktop, once the new update lands in May.
For Microsoft expertise and support – contact our team today
Staff and volunteers from Lineal Software Solutions Ltd. and TM Fitness have raised £500 for North Devon Hospice’s Pitch-in-a-Pound day.
The annual Pitch-in-a-Pound Day, supported by businesses and fundraisers across North Devon, raises funds for the vital work of the former Charity of the Year, which cares for more than 3,000 people affected by life-limiting illnesses each year.
With help from TM Fitness gym in Barnstaple, Lineal staff ran, walked and rowed a total of 100 miles in relay, and raffled-off healthy fruit basket prizes to raise funds.
Lineal’s Managing Director Mike Matthews thanked all those who donated, volunteered or helped:
“This important charity has cared for somebody from so many local families, across more than 800 square miles. The organisation and its staff rightly hold a special place in the heart of the local community for its good work.”
“That’s why, for the second year running, we decided to match whatever Lineal staff raised on the day, bringing the total tom £500. Well done team!”
Thank you to everyone who volunteered, donated or helped with pitch-in-a-pound this year! You can still sponsor our appeal via our JustGiving by clicking here or learn more about North Devon Hospice by clicking here.
Samsung have unveiled Galaxy Fold – a folding smartphone with a large (7.3” 2152×1536) internal display.
Designing a folding phone presents challenges, not least how close to exact the fold can run without breaking the internal display.
The benefits? A larger screen inside looks a smart choice for certain app formats – such as Google Maps, or split-screen use between apps. Samsung have cleverly ensured the display switches as the hinge is opened, seamlessly connecting the ‘outside’ display to the ‘inside’ without a delay that might interrupt use of the phone.
But there are some quirks too – the impressive internal screen is 6% less bright than the external, and drains the battery significant faster than the external 4.58 inch display that acts as the more traditional phone keypad.
The South Korean electronics conglomerate is not the first to trial a folding smartphone, nor even the first to announce – with Chinese rivals Huawei and Xiaomi both previewing rival models with different folding styles.
The Galaxy Fold will cost a wallet-emptying $2000 – but does at least demonstrate a level of innovation that has been sorely lacking in the smartphone market in recent years. Studies suggest gadget-lovers are increasingly holding on to their devices for longer, with risk-averse manufacturers adding only incremental changes.
Folding smartphones have disrupted the market before, so perhaps if the design can be perfected, there may be new use cases that soon demand folding technology.
For IT support and expertise, contact Lineal today.
Adobe have released an urgent update for Adobe Reader DC, patching newly discovered security vulnerabilities.
Adobe have responded quickly – publishing the fix to Adobe Security Bulletin alongside patching for 42 other vulnerabilities as of Wednesday 12th February, including one which allowed PDF documents to access hashed passwords.
Adobe Reader is officially 25 years old this year, and although official figures are hard to source, is popularly believed to dominate more than 75% of the PDF software market.
Users can either auto-update their installation or prompt this manually by clicking ‘Help’ > ‘Check for Updates’ within the software itself.
For software and security expertise, contact Lineal today.
Phishing emails that attempt to steal sensitive information or defraud funds are a growing threat to small businesses – and the root cause of roughly 90% of business cyber attacks.
Educating your staff to be wary of clicking on a suspicious email is arguably one of the simplest and most effective cyber-security practices for small businesses. But how should you approach this?
Nobody is Immune
There’s no telling when or where a phishing email will arrive at your business, and any single compromised computer might be a cyber-criminals ‘way-in’ to the company – so a good place to start is the idea that it is everyone’s responsibility to watch out for suspicious emails.
Phishing email traffic is estimated to have increased by around 65% last year, and approximately 30% of those phishing emails get opened by IT users.
You’re the CEO of a global multi-national conglomerate? Then you’re MORE, not less likely to be targeted. Such ’Spear Phishing’ attacks are often highly specific to key individuals, aiming squarely at users with privileged information, responsibility over finances or higher levels of access.
Email awareness applies to anyone and everyone with access to email, so training efforts to make your company secure need to apply up and down the hierarchy.
Getting hands-on with real examples of phishing emails is the single best way to immunise your team against being caught out. Cybersecurity companies increasingly recognise the ‘human’ factor as the most critical ’threat vector’ – put simply, there’s (ultimately) no substitute for human intuition about what might be suspicious.
Show your team key warning signs to look out for – suspicious email addresses in the email header, bad grammar, or links to dodgy URLs that display when you hover your mouse pointer over them.Fortunately ‘Fake bank’ or ’Nigerian Oil Minister’ type scams have become quite notorious over the last decade, so even the least tech-savvy user will soon catch on to the idea that if an email seems odd, it’s worth checking before clicking or typing-in any sensitive details.
Studies suggest many IT users increasingly feel that cyber-security breaches are inevitable, and that there’s ‘nothing they can do.’ This security ‘fatigue’ is partly the fault of cybersecurity providers, who have bombarded companies with this idea.
Avoid this mindset. Yes, 76% of companies reported being the victim of a phishing attack in 2017, but 24% did not. Those exemplary organisations will (at least partly) be making their own luck with good working practices, cybersecurity training for users, and strong IT security.
Defeatism also ignores that not all cybersecurity breaches are created equal – a breach could result in a negligible cost to recover a single PC, or cripple a major organisation worldwide, as NotPetya ransomware did to Maersk Shipping in 2017. Under GDPR, the scale of the fines issued by the Information Commissioner’s Office are directly related to the severity of the breach.
The lesson is clear: limiting your organisation’s exposure to attack also limits the potential ‘scale’ of the damage. Never surrender!
Do Your Part
It’s helpful to be able to show you’re also investing in your users’ safety at work – that you’re leading by example. Fortunately, there are many ways to reinforce end-user security when using email:
Facebook has announced plans to merge WhatsApp, Messenger and Instagram’s messaging capabilities.
The social media technology giant plans for interoperable communication between each platform, although the development is stated to be the start of a “long process” and the apps will remain independent.
The consolidation may be good news for consumer-facing businesses, as dramatically more of the world’s smartphone chat users are centralised under a common standard for instant messaging.
WhatsApp released a Business version in 2018, suggesting that the chat software provider believes the public will increasingly seek to engage with businesses directly via such chat apps in preference to traditional methods such as email or phone call.
Whatsapp (over 1.5 billion active users globally), Facebook Messenger (1.3 billion) and Instagram (1 billion) will easily represent the largest collective chat application user base in the world, and the most popular across Europe, Africa, North America and South America.
The coagulated mass of (WhatsMessengerGram?) will also allow Facebook to better compete with Google’s unified Messenger App, and Apple’s iMessage platforms, as well as further challenge regionally strong chat applications with tertiary functions – such as payment transferring WeChat, preeminent among Chinese smartphone users.
Facebook’s project is set to be completed later during 2019.
For IT and communications expertise, contact Lineal today.
Official Government guidance is for businesses to purchase .co.uk, .com and/or .uk versions of important domains, and re-direct traffic in case of a ’No Deal’. Such action is likely to be more challenging for domain-linked services such as email.
This is also a difficult prospect for the unprepared: .com domains alone outnumber their .eu counterparts almost 40-1, so UK businesses may find themselves in a race to grab vital digital real-estate. Web developers and marketing teams might also have built significant reputational presence for the .EU versions of their company websites, and won’t relish the prospect of having to start over.
UK Mobile users abroad currently benefit from EU roaming regulations that limit mobile operators to a default data usage cost of €50, with alerts generated as the mobile user approaches the roaming limit.
Official Government guidance states that in the event of a Deal this limit would continue during the ‘implementation period’ so mobile workers abroad would temporarily be protected against high roaming costs after 1st April.
The Government states UK networks will soon be bound by new UK laws upholding the same financial penalties for their roamers abroad – although these UK-based networks are ultimately responsible for whether roaming services are available via foreign networks. Mobile users working internationally need to be wary when consuming mobile data abroad after 1st April 2019.
Whether UK businesses can access customers’ (or any) personal data from the EU will be determined by an ‘Adequacy Decision’ taken by the European Commission; deciding whether UK data protection rules are sufficiently close to those of the EU for data transfers to be permitted.
The UK formally adopted the EU’s ‘General Data Protection Regulation’ (GDPR) during 2018 and will retain this beyond April 2019, suggesting that a common framework for a company’s ‘Legal Basis’ to process personal data is likely. However, the EC have stated this decision will not be taken until the UK leaves the EU.
Government guidance suggests companies dealing with any personal data from the EU, or with operations abroad, proactively seek legal advice to ensure they continue to be legally watertight when transferring data internationally after 1st April.
This affects many online retailers: for example those who deliver goods ordered online, online services (such as streaming or cloud hosting) or take bookings for services at physical locations (such as ticketing.)
UK businesses trading to the EU will still be expected to uphold EU rules – for example offering the same service to both French or German customers.
However, the lifting of Geo-blocking restrictions effectively opens the door for UK-based online retailers to offer different services to different UK customers, or UK customers when compared to EU customers. Businesses are still advised to seek independent legal guidance for any variations to their service.
Online Security breach website HaveIBeenPwned.com has detected the largest online breach of email addresses to date – nearly 773 million unique emails.
The 87GB of breached personal data, publicised by Microsoft Regional Director and cybersecurity expert Troy Hunt, was spotted last week via online file-hosting website MEGA under the ominous name “Collection #1”, and has now been removed.
The data itself, believed to be a terrifying aggregation of a large number of previous smaller data breaches, also contained more than 21 million identifiable plain-text passwords.
More than 140 million of the email addresses identified have never been seen before by HaveIBeenPwned.com, suggesting some of the personal data may originate from as yet undiscovered breaches.
Those affected by the breach are advised to change their passwords immediately, to prevent criminals potentially exploiting the data to access other online services where the user has registered with identical login credentials.
You can check if your email(s) (and potentially passwords) have been breached among the 773 million by clicking here.
For IT support and cybersecurity expertise, contact Lineal about your requirements today.
Windows 7 uptake worldwide has finally been overtaken by Windows 10, with just one year until all consumer support for the popular operating system ends.
2009’s acclaimed Windows release will officially reach end of life from January 14th 2020, beyond which customers operating remaining Windows 7 PCs will receive no additional security updates or patches.
Much like Windows XP before it, Microsoft’s Extended Security Updates (ESU) will theoretically be available for additional years (specifically until 2023), but only to enterprise customers using Professional or Enterprise versions, billed on a ‘per-device basis’ and at increasingly steep annual costs.
Online web market share tracker NetMarketShare now records Windows 10 as a mere 2% ahead of Windows 7, approaching 40% of the overall desktop market – if still some distance behind Microsoft’s original Windows 10 roll-out targets.
Users looking to upgrade to Windows 10 may look to replace hardware, purchase a direct upgrade, or acquire the upgrade via a larger package such as Microsoft 365.
For Microsoft advice and support, contact Lineal today.
Early feedback from users was positive (despite recurring jokes that the Microsoft Office user-interface may also need a similar makeover from designers.)
That makeover has already begun with Office 365’s new fluent menus: specifically, streamlined menu bar options for both the web and desktop client versions of the major Office apps, which load faster during general use. The existing option-heavy menus will also remain optionally available, as might be expected for a product being used by more than a billion knowledge-workers worldwide.
Licensed Office 365 customers receive ongoing updates throughout the lifetime of their subscription, including security updates and all new visual improvements. However, revised icons for gradually retiring apps, such as Yammer and Skype for Business, might imply these products have greater independent lifespan than is actually expected by Microsoft support.
Lineal’s Ian Meredith has been awarded DrayTek Certified Network Admin Certificate, adding an additional qualification to Lineal’s networking experience.
DrayTek’s ‘Dray School’ requires network engineers to pass a series of advanced network and security configuration tests using DrayTek devices, routers and access points, including best practice for firewall settings, fault-finding and other detailed network tasks.
DrayTek’s business-grade Router range have won praise from across the IT Support sector recent years, with the provider winning a PC PRO Technology Excellence Award for five successive years (2014-18). DrayTek router models have proved highly popular with businesses, with intelligent features such as 4G fail-over increasingly in demand for business continuity requirements.
As a part of the 2-day examination procedure, each engineer’s router is attached to a testing network which judges whether the engineer has managed the device correctly, and automatically passes or fails based on a series of security checks.
Well done Ian!
For Networking and Security Expertise, contact Lineal today.
Setting your email out of office is something most people do only occasionally, and therefore can be unfamiliar to many. However, an auto-reply helps present a professional face for your business or organisation while you’re away enjoying the holiday season, and provides reassurance to those trying to contact you.
Here are our handy guides for setting up your auto-reply:
1. Open Outlook from your Office 365 Apps, and click the ‘Settings’ cog icon in the top right of your browser. Click ‘Automatic Replies’.
(If using Microsoft’s Outlook.live.com free personal service, you may need to click ‘View All Outlook Settings’ in your Settings tab for Automatic replies to be visible.)
2. Outlook will open your Autoreply settings. To turn on your Automatic replies, tick the top box labelled ’Send Automatic Replies’, and enter the text for your auto reply in the text box.
Choose the date and time period you wish your Out Of Office to remain active for, and when ready, click ‘OK’
Outlook 2019 (for Mac)
1. Open Outlook from your Applications, click ’Tools’ from the Menu Bar and select ‘Out Of Office’.
2. Outlook will open your Autoreply settings. To turn on your Automatic replies, tick the top box labelled ’Send Automatic Replies’, and enter the text for your auto reply in the top box.
Choose the date and time period you wish your Out Of Office to remain active for, and when ready, click ‘OK’.
Outlook 2019 (for PC)
1. Open Outlook and click to the ‘File’ Menu from the top toolbar.
2. From the ‘Info’ Tab click the ‘Automatic Replies/Out Of Office’ Button to open the Automatic Replies Window.
3. Click ’Send Automatic Replies’ at the top – choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the ‘Outside My Organisation’ text field, and click ’OK’.
1. Open Mac Mail
2. Right click on the left hand navigation panel and select get Account Info.
OR – If you right click on a file stored in your own mailbox you will have a direct link to your Out of Office
3. Click ’Send Out of Office Replies’ – choose the date and time period you wish your Out of Office to remain active for, enter the message you wish to use for your Autoreply in the ‘Internal Reply and External reply’ text fields, and click the red close icon in the top left.
1. Open Gmail in your web browser, and click the cog icon in the top right.
2. Open ’Settings’, click ‘See All Settings’ and scroll down to the section named ‘Vacation Responder’.
3. Switch Vacation Responder to ‘On’. Choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the text field, and click ‘Save Changes’.
1. Sign in to Kerio Webmail, and click your email name in the top right of the browser window. Choose ‘Out Of Office’ from the dropdown Menu.
2. Tick ’Send Out Of Office Message’, choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the text field, and click ’Save’.
1. Sign in to Yahoo! Mail and click the cog icon in the top right corner of your browser to access your settings. Click ‘More Settings’
2. Click ‘Out Of Office’ Response from the left hand menu. Toggle the ‘Turn On Out-Of-Office Response’ Switch to ON.
3. Enter the to and from dates you wish your out of office to remain on for, enter the auto-response in the text box, and click ‘Save’.
Windows 10 Mail App
Open Mail and click the settings cog in the bottom right of the menu.
2. Select ‘Automatic Replies’ from the settings menu
3. Select your email account, toggle Automatic replies to ‘ON’ and enter text for your automatic reply for internal and/or external contacts.
For IT support advice and guidance, contact Lineal today.
Microsoft have re-released October 2018’s Windows 10 update, after pausing the upgrade for technical fixes last month.
Some users complained of missing files and other update issues due to a bug with folder re-direction, with Microsoft eventually halting the availability of the download globally.
The move sees a more cautious Microsoft seek to evade criticism with a new ‘focus on quality’. The revised update has taken a month to re-issue and was released to ‘Windows Insiders’ (a kind of Beta-testing pool) several weeks ago for initial vetting, prior to re-release for the general public.
Since 2015, Windows 10 has been updated incrementally (much like rival Apple MacOS) with each iteration upgrading Windows 10 itself rather than seeking to replace the platform.
For businesses, updates may be managed centrally to avoid stumbling into first-day mishaps, such that home users were most likely to suffer from the results of October’s upgrade false-start. As always, Lineal’s advice is to delay major operating system upgrades for at least 24 hours, to ensure release-bugs have been identified.
In Microsoft’s defence, Windows 10 is now running on 700 million devices, and shows healthily declining customer incident rates – in addition to high public satisfaction, allegedly receiving the best Net Promoter Score (NPS) of any version of Windows to date.
The October Windows 10 update remains the only one of its kind to be pulled, and then re-released, and the pressure will be on Microsoft to ensure it remains unique.
For Windows expertise and support, please contact our team today.
Apple have announced three new Apple products in their Autumn Keynote product release – including a new Mac Mini, MacBook Air and iPad Pro.
The new devices eliminate creeping gaps in the Apple product range, finally replacing legacy devices long overdue a refresh. The Air (released in 2011) and Mac Mini (2013) both receive a significant upgrade in design and more powerful technical specifications.
The new Mac Mini has been upgraded to to 3.6Ghz processor, 8GB of memory and 128gb all-flash storage. For power users, the specifications inside the new Space Grey casing can be pushed higher – up to 4.6Ghz 6-core i7, 2TB SSD and a staggering 64GB of memory likely to please even the most demanding of photo-editors.
Speaking from New York, Apple CEO Tim Cook confirmed rumours from earlier this year, and pitched the releases as a move to assist ‘creatives’, acknowledging that customers from Apple’s most loyal business sector would be anticipating convenience and more powerful hardware from the upgraded models to support their creative work.
The new MacBook air is an astonishing work of portability, at just 15.6mm thick (around 10% thinner even than the 2011 version) and incorporates a retina screen, Thunderbolt 3 Ports, Touch Sensor and many other recent staples of the current MacBook and MacBook Pro range.
A 100% recycled aluminium shell on both devices also demonstrates Apple’s increasing environmental awareness, and serious efforts have been made to decrease plastic consumption to manufacture the inner workings of the device.
iPad Pro receives updates handed down from the more successful iPhone range, including FaceID, edge-to-edge screens and a thinner shell (equating to 25% less volume than previous models) charged by USB-C and including the A12X chip.
Apple claim the increase in core-count equates to a huge jump in processing speed – making the Pro technically faster than 92% of all portable PCs, and even able to generate complex Autodesk objects or run games at 120 frames per second. If true, this represents an enormous leap in capability, positioning the iPad Pro as a true competitor to performance laptops.
2018’s Macbook Air will be priced from around $1,199, and Mac Mini/iPad Pro from around $799, at time of writing, and will be available almost immediately.
For Apple hardware and expertise, contact Lineal today.
Dell have released details of a new ultrawide monitor format: the super-sized Ultrasharp U49 – a curved mega-monitor that measures a desk dominating 49-inches, corner to corner.
Monitor sizes have escalated steadily over the years, with evidence that greater on-screen real estate improves worker productivity; as users can multitask and cross-reference information on screen more easily on a larger desktop space. Accordingly, all the major operating systems have also added support for easier double-app screen sharing, if multi-taskers know where to look.
At ultrawide sizes however, monitors include content outside the user’s peripheral vision (and desk-space) forcing manufacturers to look at a curved chassis design instead. In practice, a curved monitor screen makes significantly more sense than a curved television – since the viewing distance of the observer can be more accurately estimated.
Increasingly popular for financial services and the creative sector, curved ultrawide formats can sometimes feel a little silly: able to open a Microsoft Excel Spreadsheet into the B(A-Z) columns without any user scrolling.
Don’t expect to see U49s very often – Dell will be selling the prestige ultrawide monitor in the US for (a bank-account punishing) $1,700 from the end of October.
The smarter development may be the less publicised: Dell also announced smaller Ultrasharp models with USB-C single cable input – allowing users to incorporate all the traditional device charging and compatibility features of a laptop dock neatly into the back of their screen.
This allows users to instantly connect a portable device (laptop, tablet or convertible) to their desktop monitor with only a single cable, and simply walk away from the desk with their device when needing to work elsewhere.
Take note: this kind of flexible working is coming sooner than you think.
For IT assistance and expertise, please contact Lineal today.
Due out this Autumn (2018) is macOS Mojave – Apple’s latest new operating system for the Mac range.
Named after the arid desert in the Western United States made famous by movies of the same genre, macOS Mojave has been widely pitched as a usability update with a range of new features designed to make it easier for users to stay ‘focused’.
Headlining Mojave will be the new system-wide ‘dark mode’, allowing users to swap between lighter or darker macOS theme to make their Mac less sleep-disruptive and easier on the eye, particularly at night-time.
Far from just being a black background however, Mojave rather artfully adjusts the entire theme and default background through a gentle ‘morning/day/evening/night’ cycle.
There are plenty of new tools too: the desktop can now sort files by type using ‘stakcs’, search by image, and quick edit PDFs and screenshots via Preview.
The tech giant, which recently became the world’s first trillion-dollar company, has also been rumored to be planning new MacBook Air, and Mac Mini devices for release later this year, both of which would coincide neatly with a fresh operating system with the theme of keeping macOS a highly ‘convenient’ system for all settings.
The MacBook Air hasn’t been fully refreshed since its launch in 2010, and the Mac Mini since 2014. While the former occupies a crowded space of various other MacBook and iPad sizes, the latter is long overdue for a replacement.
In a possible nod to the limited physical space where such devices might be used, Mojave can also detect photos automatically from your iPhone and insert the image on your desktop app, into a document or file.
However, an additional update, which Apple initially suggested would allow FaceTime video conversations expand to include up to 32 participants, has been bumped back to a later release.
Apple’s ninth Mojave beta was recently released for public testing, indicating that the full autumn release to the wider public is now not far away.
For Apple hardware, expertise and support, contact Lineal today
Yes, it’s that time of year again – the time when we ask our clients how our team has been doing, and what we can do to raise our quality of service even further.
In 2018, a record 96% of you feel we understand your IT needs either ‘Extremely Well’ or ‘Very Well’, and 90% of you felt we met Lineal’s IT support mission statement either ‘Very Well’ or ‘Well’.
In three years, the percentage of you who feel we resolve queries ‘Much Quicker’ than expected has doubled, and a high 82% feel we’ve either met or exceeded their expectations for time taken to resolve technical queries.
Your Client Survey 2018 feedback also suggests Lineal is being used for a wider range of IT expertise than ever before – with more of respondents recognising our capacity to deliver phone systems, broadband, leased lines, Wi-Fi networks, SQLWorks business software and a whole range of Cloud IT services.
There were also areas for improvement: a small minority of you (14%) still felt our customer service had been ‘OK’ – a rating we’ll be working hard to exceed with some new processes for sharper communication, monitoring task completion, and ensuring timely confirmation.
Lineal moved into new offices in central Barnstaple this year, and we want this to help deliver a better service for our customers.
As always, thank you to everyone who responded to our Client Survey 2018 – a wide variety of constructive feedback helps us immensely to focus on key areas of improvement.
Kind and constructive comments are always helpful – here were some of our favourites.
– Always helpful, would recommend the Company to others. Thank You.
– Good team of people and we now use Lineal for most if not all our IT, software, phones and support. It’s good to have in one place and generally we are very happy with the overall service.
– All seems OK, call outs prompt and service great.
– Generally resolve issue promptly and friendly team.
For Lineal IT Support expertise and advice, please contact our team today.
This year Lineal Software Solutions Ltd. was an official Sponsor of the 51st North Devon Show, and launched (maybe) the show’s first ever Space Invaders Championship.
The retro arcade pub-classic, in which the player holds out against descending ranks of tiny pixelated aliens was first released in 1978, making the game 40 years old this year (yes, really.)
Mike Matthews, Lineal’s managing director explained: “We wanted to make this year’s show fun with something both young people (and the young at heart) would recognise instantly and enjoy.”
“For those of us er… more advanced in years… the memories flooding back! Lineal was first founded in the 1980s, and it’s astonishing to think how far technology has developed.”
Fortunately so has Lineal, and visitors to our stall could learn more about Lineal IT support, cybersecurity, business software, cloud services, phone systems and much, much more.”
Lineal, which recently moved to new premises in central Barnstaple, was also an official Sponsor for this year’s North Devon Show, and presented the prizes to winners of the ‘Hacks and Riding Horses’ class.
However, much like IT support, battling aliens also seems to be a matter of experience – with parents often achieving much higher scores than children on our Space Invaders High Scores board.
After 2017’s Show was unfortunately cancelled due to poor weather, 2018 was a huge success and a fantastic day out for locals and visitors alike. Next year? We’ll be planning something even bigger…
Mike explained: “The North Devon Show is always a highlight of the calendar, and the array of businesses, charities, livestock, rural groups, crafts and all-round entertainment is a showcase for the community in this part of the world. We’re always proud to be able to support it.”
See you next year!
For IT Support and expertise, contact Lineal today.
Lineal Software Solutions Ltd. has welcomed VIPs to officially open our new offices in central Barnstaple, celebrating our 30th year anniversary in business.
We’ve expanded our operation, moving into Commercial House on Barnstaple’s Strand. The building will be home to Lineal’s team of over twenty IT support and software development staff, including three apprentices from PETROC.
Lineal’s new offices were officially opened in a short ceremony by North Devon’s MP, Peter Heaton-Jones, Vice President of PETROC, Bill Blythe and Marise Mackie of Pluss.
Mike Matthews, Lineal’s Managing Director, explained: “We’ve grown steadily in recent years, and for the businesses and organisations whose technology we support every day, the additional space will help us deliver improved connectivity and an even stronger service.”
Click for a Virtual Tour of Commercial House, now officially open:
“We’ve invested in infrastructure that will help future-proof Lineal’s new home for the 2020s: including high speed gigabit fibre-optic cabling throughout, solar panels, new training facilities, conference rooms and an enlarged hardware workshop.”
“This was a year in planning, and I want to thank all our staff, who worked tirelessly around the clock to make the move a reality.”
Peter Heaton-Jones MP congratulated Lineal: “I was delighted to be asked to cut the ribbon on Lineal’s impressive new offices. I first met Lineal’s founder, Mike Matthews, four years ago when he was operating from a converted barn in his back garden. The expansion since then has been incredible. The fact that this growing business is moving into the centre of Barnstaple is excellent news for the town, and shows how robust our local economy really is. Their close ties with Petroc, allowing young people to get their first taste of the world of work, is something I particularly support. I wish Lineal many more years of success and growth in their excellent new home.”
For IT support and expertise, please contact our team today.
The European Commission has issued Google with a €4.34 billion fine for Android anti-competition practices, after ruling the popular operating system unfairly cemented the dominance of Google Search.
The EC found Google had, via ’significant’ payments to smartphone manufacturers, ensured exclusive installation of Google’s own search application, and bundled Google apps such that selectively omitting services was impossible on the mobile platform prior to release.
More than 95% of all searches on European Android devices are made via Google search, testifying to the search giant’s unprecedented reach via pre-installation.
Many users (as Microsoft’s Bing search engine can surely attest) never change their system defaults, and although many rival search and browser providers are available for Android, these must be installed separately, often via Google Play.
Many will remember similar court battles fought between the US Government and Microsoft, resulting in the former’s eventual ruling that the latter had unfairly influenced the market via pre-installation of Internet Explorer, and creating the convention of an initial default browser choice on all new Windows PCs.
Microsoft eventually paid $561 million, but also continued losing ground to rival web browsers, including Google Chrome, among those using the internet on their operating system. Since 2013, the number of affected devices (particularly handhelds operating various versions of Android) has increased hugely. In future, new Android devices may be forced to include a similar initial search/browser selection, to help maintain consumer choice.
Google has defended its actions throughout, and has already announced it will appeal the decision, with the case expected to continue for some years.
For technology expertise and support, contact Lineal today.
Support and security updates for Microsoft’s Windows Server 2008 and 2008 R2 operating systems will end in January 2020.
Customers operating Windows Server 2008 will then cease to receive security patches and other important system updates.
Around 70% of the world’s server operating systems are Windows based, with Server 2008 one of the most successful versions, still representing more than half of these installations as recently as 2016.
Users of Server 2008 and 2008 R2 have just over 6 months to decide whether to upgrade to a newer version of Windows Server (such as the long-awaited Server 2019, hardware permitting), replace servers with newer models, or migrate those server-based processes to a cloud-based platform, such as Microsoft Azure.
‘Mainstream’ Support for Server 2008 is unlikely to be extended – having already been granted temporary extensions, once from July 2013 to January 2015, and again to the final deadline next year.
As with previous operating systems, enterprise customers will have the option of purchasing ‘Premium Assurance’ support packages of different levels, to extend support as late as 2026 – but as with other legacy Windows products, for increasingly high associated costs.
Businesses will need to weigh up for how long they can afford to delay upgrading, or depending on the physical server hardware, whether it makes more sense to spurn the licensing costs of upgrading the Windows Server version and go directly to either the cloud, or a new server.
For IT infrastructure support and expertise, please contact our team today.
Microsoft has announced the release of a new Surface Go tablet, adding to it’s acclaimed Surface lineup.
The new addition to the touchscreen range is designed to be an entry-level offering, offering more basic specifications but far greater portability at just 1.15 lbs and 8.3mm thin.
At around $399, it’s difficult to say exactly what Microsoft is trying to achieve: the new model is less consistent with Surface’s more ‘premium’ brand, and doesn’t stack up particularly well on price against Apple’s entry-level iPad, or against cheaper Windows laptops on technical specification. Limited to Windows 10 S and an Intel Pentium Gold processor, the additional elements which makes the Surface range more interesting, like the keyboard and stylus controls for touchscreen artwork, are also optional extras.
Instead it’s widely believed the tech giant is attempting to win over customers in the education sector, where a budget offering from a reputable manufacturer is likely to appeal to departments looking to provision sets of devices.
As always, Microsoft may also be hoping that the Surface Go owners of today will be the Surface ‘Pro’ owners of tomorrow.
While a 9 hour maximum battery life and a 10-inch screen is likely to prove limiting for business use, Chief Product Officer Panos Panay noted it was the ‘perfect device’ for his youngest daughters – and the internet seems to agree, noting the release timing is suspiciously good for the new term.
Lineal are a Microsoft Gold Partner – IT assistance and expertise, contact us today.
The Wi-Fi Alliance has formally announced the introduction of the WPA3 security protocol, the next generation of wireless security to protect routers and networks.
The new security standard follows hot on the heels of last year’s breach of the existing WPA2 standard, which has been in use since 2004.
WPA3, released in both ‘personal’ and ‘enterprise’ with extra protections, is expected to fix a number of deficiencies in the older WiFi protocol, including:
Captured encrypted data cannot be decrypted by a later breach of the password – in order to access data, a hacker must have both the password and data at point of transmission.
Encryption of data will be individualised, such that snooping on other devices across less secure Wi-Fi networks will be made more difficult.
Extra protections against password brute-forcing and ‘dictionary’ style attacks, dramatically increasingly the time cost of bulk guessing a password successfully.
Smart devices with no screen, including many Internet-of-things (IoT) technologies, will be administered via a smartphone screen during Wi-Fi setup.
To most end-users, the experience of entering a Wi-Fi key will feel virtually identical. WPA3 isn’t expected to actually be implemented until 2019, and is predicted to gradually replace the existing WPA2 standard on all Wi-Fi certified devices. WPA2 will continue to function, but will be steadily phased out.
Nevertheless, expect to see major manufacturers rushing to ensure their own products are stamped with the very latest security ‘WPA3 Ready’ branding.
For networking and cybersecurity expertise, please contact Lineal today.
Microsoft have successfully submerged their first underwater datacentre, in a test expected to trial the viability of the technology.
The shipping-container sized server array was lowered to the sea bed near the Scottish Islands, as part of a flagship test for the concept of underwater IT infrastructure.
Project Natick, which is powered entirely by renewable energy via the European Marine Energy Centre’s wave and tidal power generators, will test whether largely autonomous data centres might be deployable in areas where sea-water cooling can be used to manage excess heat.
This kind of cutting edge research and development (described by one Microsoft Vice-President as ‘Crazy’) represents a significant engineering challenge: in addition to surviving water pressure, the datacentre’s server arrays must connect via undersea cable and function for five years without physical maintenance before the capsule is recovered.
Undersea communications cables have been in use since the 1850s, although maintaining complex fixed underwater infrastructure is a feat so far only managed by the oil & gas sector.
Microsoft also notes that almost half the world’s population lives near large bodies of water (a legacy of a previous millennium), and that in future the underwater datacentre may prove a solution to the issue of secure delivery of cloud services closer to point of use.
Lineal are a Microsoft Gold Partner – for expertise and support: contact us today.
A Lineal engineer has climbed to the world-famous Southern ‘base camp’ of Mount Everest, to a height of 17,598 feet (28°0′26″N 86°51′34″E).
Lineal’s Martyn Kay, a senior support engineer, reached base camp (via Kathmandu) as part of a team of 6 intrepid explorers, flying to Lukla (in what appeared to be a modified rickshaw) before a climb of more than 5,300 feet to base camp itself. On the way they crossed one of the worlds highest mountain passes and summited 3 Himalayan peaks above 16,000 feet.
Affected by the thin atmosphere at an altitude in excess of 18,000 feet, Martyn described the symptoms of altitude sickness as constantly fighting to catch your breath accompanied by pounding headaches.
Following in the footsteps of Edmund Hilary and Sherpa Tenzing in 1953, the team reached the Southern base camp on 18/4/18 under snowy, sub-zero weather conditions.
Despite encountering other teams in difficulty, Martyn and team completed their 100 mile expedition and returned safely from the life-changing experience – bringing home local Nepalese delicacies for the Lineal team.
Scale new heights with Lineal! Contact our team today.
Many of the big names in software, including Microsoft’s Office 365, Google’s G-Suite and other popular products such as ESET’s antivirus range, have been offered with significant discounts for the education sector through partner resellers, in the hope of capturing the next generation of technology users early, and contributing to wider learning.
In each case, the gesture is undoubtedly a worthy public relations boost, with Adobe also pledging to support workshop schemes to show educators how to teach with Adobe’s suite of creative apps in the classroom.
In both cases early access is especially important for Adobe Creative Cloud, which includes Photoshop, Lightroom, InDesign and many other leading creative apps, because of the very high high barrier to entry: both creatively and by cost – despite the software brand being simply unrivaled across the creative sector.
Adobe clearly hopes the dramatically reduced Adobe discount pricing will wet the appetite of larger organisations, and introduce high quality design apps to a much wider audience at an earlier age.
Google have made public their plans to release a comprehensive Android Chat app, comprising of both SMS and a new rich communication standard (RCS.)
In an exclusive with the Verge, Android announced the new app, which looks distinctly like the direct challenge to Apple’s iMessage fans Android have been hoping for, and which will be able to centralise messaging under a single platform.
Unlike Apple users, content with the excellent iMessage, Android users have long been split among a variety of messaging apps. They must suffer SMS run via Android’s ageing ‘Messages’ app, and direct messaging spread out among video/IM hybrid Google Hangouts, world domination software WhatsApp, various invasive species of Facebook Messenger, the re-branded Microsoft Skype app, and Google’s own doomed chat app: Google Allo. It’s all a bit of a mess.
In addition to overhauling this, Android Chat will also be available from a desktop client with SMS abilities (much like iMessage) and include new rich communication standard style messaging familiar to Facebook Messenger and WhatsApp users.
A single ‘feed’ encompassing rich content abilities also tracks the trend in the commercial sector: with firms looking to adapt from email to group-managed, millenial-friendly, cross platform communication apps like Slack and Microsoft Teams.
However, in addition to trying to build a fan-base for individual use, Google is presenting fresh opportunities for businesses. RCS has already been trialled by the tech giant in partnership with a number of companies (pictured), who plan to evolve currently SMS-based messaging services into RCS based customer service that integrates more complex tasks, such as calendar bookings and imagery.
Google Allo ran out of steam around 50 million installations. Whether, like iOS, Android can finally centralise disparate systems under a kingmaker will soon be tested.
Be honest, you’ve read some truly useless things online about GDPR. We all have.
The problem isn’t one of enthusiasm: more and more companies are recognising the impending deadline of the new data protection regulations and acting to implement best practice.
There is, of course, a growing industry of consulting firms and data protection advisers trading on businesses’ lack of expertise and frequently, fear of being left behind. Most organisations begin preparing with a spot of Googling, some light reading, and a bit of browsing online GDPR help articles written by experts.
However, the real experts can’t divulge too much free advice (otherwise why contract their services?) thus much of the available articles and blog posts are deliberately vague. The conundrum has already spawned some unfortunate attempts at humour, but doesn’t really help companies attempting to put in place GDPR compliant policy.
All is not lost: there really is some genuinely useful guidance out there – here are our pick for some of the best GDPR resources:
ICO: Eight Practical Steps
The Information Commissioner’s Office original ‘eight practical steps’ presentation is a series of slides that are exceptionally clear, and can be worked through in stages. A more recent, formal ’12-step’ version also exists, for a more conceptual understanding of the new regulations.
GDPR Readiness Assessment from Microsoft
A little technical at times, this quick quiz is a useful way of thinking further about protection policy, particularly around access control. For further information on how Microsoft can assist with GDPR in the cloud, look for the blue button in the top right hand corner.
The ICO has a little known helpline via which small businesses and charities can consult a member of ICO staff for extra advice – details of which can be found above.
IT Governance Compliance Gap Assessment Tool
Always a strong source of IT expertise and policy, IT Governance have developed a range of ‘Toolkits’ to assist data protection officers and those implementing GDPR within their organisations. These range from the simple £60 compliance gap assessment tool (a handy Excel Spreadsheet you can work through) to more expensive implementation packs and data flow mapping tools.
Team Lineal have raised £250 for North Devon Hospice, after hosting a fundraising buffet for staff and visitors.
The donations were collected by the IT Support firm as part of the local charity’s ‘Pitch in a Pound’ day, held each year in support of the hospice by North Devon businesses, schools and community groups.
Managing Director Mike Matthews explained: “It’s hard to find anyone in North Devon who doesn’t have a friend or family member who has been cared for by this terrific local charity, and it’s important every business does its bit for worthy causes.”
“That’s why I agreed I would match whatever my team raised on the day. Well done to all involved!”
North Devon hospice, which covers more than 800 sq. miles of Northern Devon, supports and cares for more than 3000 patients with life-limiting illness each year.
Lineal staff cooked, baked and sold a variety of sweet and savory food, including curry, pastries, chilli, samosas, dips, and a whole variety of different cakes and sweet treats.
Learn more about ‘Pitch in a Pound’ day on North Devon Hospice’s website by clicking here.
North Devon IT support and software company, Lineal Software Solutions Ltd, has celebrated 30 years’ success in business.
First founded in 1988, our company, which supports businesses and organisations across the UK and beyond with a range of IT services, are preparing to move to larger offices in central Barnstaple in the Spring.
Managing Director Mike Matthews thanked staff past and present for all their hard work over the last 30 years:
“Technology (and hairstyles) have changed considerably since 1988, but for us the best is yet to come. I’m proud that during that time, we’ve played a role in the success of some of North Devon’s best-known companies.”
We have doubled in size in the last two years, now employing over 20 locally-based staff who work in IT support and software development on behalf of other businesses and organisations across the UK and, increasingly, overseas.
Lineal also now includes staff from disability social enterprise Pluss, apprentices and degree apprentices, training in cooperation with Petroc.
The company has been recognised as one of the South West’s few Microsoft Gold Partners, helped to launch the Barnstaple Town Centre Wi-Fi project, and is part of DigitalND – a new group designed to promote digital connectivity and skills in North Devon.
Mike added: “The South West still has important connectivity and IT skills challenges to address, but public internet access didn’t even exist thirty years ago. Now the small company we originally started in my back room supports trusted clients as far afield as Australia. Ten Years from now? Watch this space.”
For IT Support and expertise, get in touch with our team today.
Apple have issued a fix for yesterday’s severe security alert, after it emerged the tech giant’s High Sierra operating system would allow access to many users’ MacOS Root User without entering a password.
The story caused alarm around the world, as Mac users discovered full administrator control of their device was available to anyone within reach of the keyboard.
Discovered by a Turkish developer who tweeted it to Apple Support, Lemi Ergin, the widely publicised fault is believed to affect all Apple MacOS devices (such as the iMac and MacBook ranges) running version 10.13.1 or newer.
Mr Ergin has since published an article on Medium defending his decision to flag the vulnerability publicly, arguing that despite the security flaw being public knowledge on the Apple Developer Forum since 13th November, Apple had failed for resolve the issue.
Yesterday Lineal published guidance to all our Mac clients, advising caution over the physical security of Apple hardware, and explaining the need for users to set a new root password to temporarily secure their Mac while Apple worked on a security fix.
The failure to set a random default MacOS root password (a fundamental technical security feature) once again calls into question the recent competence of Apple’s historically excellent quality control and product testing, and may slow the adoption of the firm’s latest flagship operating system. The widespread media publicity surrounding the story is also likely to undermine Apple’s long-held reputation for security on Mac devices.
Apple issued an apology, stating ‘We greatly regret this error and apologise to all Mac users.”
Firefox Quantum has been released to the world, in Mozilla’s biggest browser release since 2004.
Mozilla’s newest version of their flagship open-source browser project is by far the fastest ever version, with a visibly quicker, crisp style and 30% less memory usage than Chrome. In a subtle nod to Microsoft Edge’s fading promise, the project claims the new Browser will be fast ‘For Good.’
Lineal’s team have been impressed by how jaw-dropingly quick the new browser is. Strip back the home screen to nothing but a search bar and jumping to your first optimised web-page is like turning the page of a book – the kind of responsiveness Google say they want to one day achieve with Chrome.
And Firefox must stand up to Chrome. Google’s own web-browser has become the closest thing to an internet standard since competition rules finally punctured Internet Explorer’s dominance in the mid 2000s.
Not comprehensively challenged, sadly: Firefox Quantum moves Mozilla from using Yahoo! search by default, to using Google, where the search giant is even further ahead. Mozilla will also inevitably fall far behind Google on mobile, where it runs on under 1% of devices thanks in part to Google’s own development of the Android platform.
Nevertheless a super-fast, community-driven browser for the future of the Internet (even on desktop) really is a breath of fresh air.
Google search is by far the world’s biggest search engine (sorry Bing), but some of its more hidden Google games, apps and tools are lesser known – a reward for a lucky few.
Got a few minutes to kill? Here’s some of our favourites:
Google’s Chrome browser contains an offline game for when your browser can’t connect to the internet: T-Rex run charts the journey of a pixelated dinosaur in her/his quest to reach the right hand-side of the screen.
Press space bar to begin, jump over obstacles and try to set a new high score. Perfect for killing a couple of minutes when your router is re-starting.
Like Google Earth, Google Sky allows you to explore the heavens with useful overlays for learning the constellations, and zooming into high quality NASA photography of distant galaxies where available.
For extra wonder, search out the ‘Ultra Deep Field’ image, captured by the Hubble Space Telescope in 1995 – the furthest optical point humanity has ever seen.
For the creative-type, Google added this guitar widget to its hidden Google games in 2011. Move your mouse over the strings to compose a musical masterpiece, and record your jamming session with a handy record function.
Google Doodle Pacman
Google’s doodles have become an almost daily feature – celebrating everything from the World Cup, the birthdays of famous inventors and the anniversary of beloved 1980s classics.
The doodles normally link to a relevant search term intended to educate, but just occasionally games – such as a wonderful ‘Google-themed’ Pacman widget from 2010.
Communications regulator Ofcom has ruled that automatic compensation for broadband faults will be available to customers experiencing service faults.
Customers of BT, Sky, TalkTalk, Virgin Media and Zen internet (roughly 90% of UK customers) will be able to claim £8 per day for disconnections not fixed after 2 days, £5 for delayed repairs, and £25 for scheduled engineer visits which do not happen.
Ofcom estimates automatic pay-outs could exceed £142m annually, considerably more than the estimated 15% of claims currently paid out by Internet Service Providers (ISPs) each year.
Customers will be expected to follow a complaints procedure to receive compensation – revised guidance will be published in advance of the changes coming into effect in 2019. Existing rules detailing what types of faults should currently be referred to your ISP are available here.
Microsoft Teams, a super-smooth instant messaging and group sharing app for business, will go head to head with rapidly expanding collaboration app rivals like Slack and Basecamp, but will incorporate the enterprise business telephony and conferencing abilities (including PSTN calling, video conferencing and group screen sharing) from the hugely popular Skype for Business.
On the Messaging side all new planned features (for example contact groups, chat between the two apps and Skype for Business contact import) will be available by the end of Q1 2018, although Meeting and Calling additions are more gradual.
Certain Meetings features, such as browser-based meetings via teams and audio conference calls will be available by Q4 of 2017, although power uses will need to wait until Q2 of 2018 for more advanced features such as recording, powerpoint share and PSTN fallback.
Call queues, out of office support and transfer to PSTN call tools will be running by next Summer, with call park and shared line appearance delayed until Q4 of 2018.
Users can already run both Skype for Business and Teams side by side, although Microsoft will increasingly push users in the direction of the latter. Extra help materials for organisations making the transition can be found here.
Both Teams and Skype for Business are already included at no extra charge to Microsoft Office 365 Business Premium customers, although many do not even realise the leading communication apps are available to use.
While the combined product is likely to be an extremely powerful and flexible business tool, Microsoft’s challenge for the Teams roadmap will be to make Microsoft Teams as much of a household name as the Skype brand.
Lineal are a Microsoft Gold partner – contact us today for Office 365 support.
Technology firms are urgently issuing fixes for the WPA2 KRACK (Key Reinstallation Attack) thought to compromise the WPA2 encryption used in most WiFi routers and other wirelessly enabled devices.
The exploit, discovered and published by Mathy Vanhoef, a Belgian security expert for Imec-Distrinet, Ku Leuven, has caused serious alarm amongst cybersecurity professionals due to the widespread use of WPA2 across millions of items of networked hardware around the World.
Security guidance remains to continue using WPA2 (rather than reverting to an older encryption standard) and to install the latest WPA2 KRACK security updates from manufacturers as soon as they are available.
A number of key technology vendors were notified in August, giving them some time to prepare. Microsoft are reported to have adjusted “how Windows verifies windows group key handshakes” to fix the issue. Apple and Android are yet to specify exactly when patches will be available, although both are understood to be working on a secure fix to be made available in coming weeks. The more responsive hardware developers, including Cisco and Ubiquiti, yesterday began issuing guidance and new firmware for their wireless equipment.
The Wi-Fi Alliance, the international organisation dedicated to developing Wi-Fi technology, have essentially argued that there is no need to panic. There is no evidence of the extremely serious hack being deployed outside test conditions (yet) – although it’s probably only a matter of time before someone attempts to do so. Because Wi-Fi relies on physical range, it’s likely this could target public Wi-Fi and other easily accessible networks. For this reason, users are (as always) reminded not to use public networks for sensitive tasks, such as online banking.
It’s clear from the increased publicity surrounding the discovery that major vendors of network equipment will be under pressure to issue the required WPA2 KRACK security patches.
However, the underlying vulnerability also threatens a wide range of wirelessly connected internet-of-things (IOT) devices – including everything from CCTV to smart-fridges – such that it’s unclear just how widespread this latest security flaw will actually prove.
For IT support and cybersecurity expertise: get in touch with Lineal today.
A public consultation on broadband speed and delivery is being conducted by Ofcom until 10th November, as the regulator seeks to hold Internet Service Providers (ISPs) to account.
Ofcom currently requires ISPs to provide an estimated download speed the end user will receive in product advertising.
Providers typically advertise possible broadband speed with the phase ‘up to’, rather than guarantee a deliverable lesser service level (very difficult) although under new rules may be asked to express this as a form of average to more accurately reflect the broadband speeds experienced by the majority of customers.
The consultation is part of a trend in recent years for regulators to tighten up broadband speed advertising rules, and eliminate the more misleading claims sometimes used by ISPs to imply a better quality internet service – as Virgin Media found out to its cost, when a series of adverts featuring Jamaican Sprinter Usain Bolt and several unsubstantiated phrases such as “bye-bye to buffering” were blocked by the Advertising Standards Authority.
Subject to the findings of the consultation, new rules are expected to give consumers the right to terminate their broadband contracts without penalty should their provider not be able to guarantee the minimum standard of service on which the contract was sold.
Exactly what that ‘minimum standard’ should be in future hasn’t yet been made clear. Very few users will receive the perfect 80Mbps download speed theoretically granted to them from super-fast fibre in 80:20 enabled-areas, but to what extent the service will be degraded largely depends on copper-wired distance from the nearest fibre-enabled BT cabinet to each customer’s router.
Businesses seeking a required level of connectivity may opt for a dedicated leased line with higher data allowances – although these carry waiting periods for installation, and are not a cost-effective option for an individual domestic consumer.
Recently released in beta, Veeam Backup for Office 365 is a curious idea. Remember the old days of email? A physical server in a backroom somewhere sorting your business mail like a private sorting office?
It’s not really hard to see why that setup became redundant: that trusty piece of hardware, with its installed copy of email handling software like Microsoft Exchange or Kerio, was doomed to fail eventually, whether it be from an office disaster or the finite lifespan of hardware.
Then cloud-based services came along and ensured your email was suddenly resilient to real-world dangers. A cloud backup for your Exchange Onsite was dependable, and if backing up into the cloud wasn’t enough, why not just move there entirely? No service has exemplified this virtual shift more than Microsoft Office 365 – placing your entire Exchange (and operating your inbox client too if your prefer) off-site in the cloud, and letting Microsoft worry about the data centre infrastructure, has frequently been the smart choice for both IT strategy and budgets.
For many, the cloud was backup enough, but in larger organisations or those with special regulatory demands on email retention or availability, users are increasingly wary of certain dangers from a wholesale move to the cloud.
Because internet outages aside, the offline copy you have control over is only as reliable as the client laptop of smartphone it’s stored on, and client devices are frequently even more at risk than your old server. Break your device on the same day as your office loses connectivity for any reason, and your email history is suddenly hundreds of miles away.
Enter Veeam’s newest backup product: Veeam Backup for Office 365 – which turns the concept of a hybrid backup upside down to provide something new, in the form of a local backup for Exchange Online.
Backup for Office 365 replicates a backup of your Microsoft cloud-based email and calendars to a server of your choice (a physical piece of hardware if you wish) on specific backup terms. Users can continue operating Office 365’s wonderfully tactile email service from the cloud, knowing that Veeam will provide you an up-to-date local copy your IT team can immediately seize in event of an emergency.
The actual server architecture holding the backup can be physical or virtual (which potentially makes the entire notion of ‘localised’ hybrid backup a bit abstract, but bear with us) so Veeam’s solution is adaptable in the extreme – re-saving your emails wherever you prefer, to any machine with a Microsoft operating system.
The curious thing is that this hybrid inversion actually makes a lot of practical sense, and re-introduces a critical fail-safe role for a traditional ‘on-hand’ server. Veeam’s mission statement, to always provide ‘availability for the always-on enterprise‘ (a focus on constant, utterly uncompromising uptime of IT services and data for businesses that can’t afford any downtime) is demonstrated with a technical obsession to fulfill even the most demanding business continuity planning.
For business continuity and IT contingency planning, contact Lineal today about Veeam Backup for Office 365
iOS 11 users who updated their iPhones and iPads this week have been given a nasty shock, upon discovering Microsoft email services will no longer function correctly.
Apple are reported to be ‘working closely’ with Microsoft to resolve the issues – affecting compatibility with Microsoft Exchange 2016, Office 365 and Outlook.com – which display an error message informing users that their mail account “Cannot send mail. The message was rejected by the server.”
One week on from Apple’s flagship iPhone X launch, the problem leaves the tech giant with a public relations headache, as early adopters of the newest touchscreen operating system rush to complain online.
Rubbing salt in the wound, Microsoft also published an official support warning on Tuesday, rather mischievously entitled: “You can’t send or reply from Outlook.com, Office 365, or Exchange 2016 in iOS 11 Mail.app”. According to MacRumors, beta testers (including engineers at Lineal) were raising the Microsoft email service problem as early as July, although it appears to be unresolved by Apple’s developers.
Users urgently needing email are advised to download the Outlook for iOS app from the App Store as a lifesaving alternative, suffer a more Microsoft branded email experience, and await rescue from Apple bug fixers.
Google Drive client will be replaced with separate Personal and Business applications from March 2018 – here’s what you need to know.
Officially deprecated already according to Google, the existing Google Drive desktop folder (an automatic excuse for an argument among team Lineal) will instead be led-by its existing backup and sync facility in the personal edition of the new software, becoming Google ‘Backup and Sync’.
New users will already be prompted to install the inelegantly named ‘Backup and Sync’ when downloading Google Drive’s old desktop client.
Functionally similar once you become familiar with where the application resides and make a desktop shortcut for the file, backup and sync computer backup can be denied if you’d prefer to configure your Google Drive client to run like the old version.
Attentive Google Drive users will note the software itself has only changed emphasis – Google Drive has had the ability to backup an entire PC or Mac’s designated folders for some time, but the new client prioritises this such that users are encouraged to work this way by default, and put ever more of their data into the cloud automatically.
Cloud-based files will be available if you are connected to the internet, but won’t automatically sync a local copy unless prompted to – helping larger organisations cut down on both the amount of both network traffic and unnecessary storage use on user devices. Your laptop just became a kind of Chromebook: very efficient for space and allowing much better use of high-performing SSD storage on ultra-portable devices.
Team Lineal are particularly impressed by Drive File Stream, but can’t help but feel the distinction will be confusing to less-technical users. Where Google Drive shines is in it’s simplicity: and this might become a little tarnished from next year.
This year’s new iPhone X and iPhone 8 have been released by Apple at 2017’s keynote address at the new Steve Jobs Theatre in California.
The future is here, albeit a week after the rest of us found out of course – large parts of Apple’s keynote address leaked to a number of technology news outlets just a few days ago, somewhat undercutting the surprise.
Rumours had been circulating of a full screen, super-expensive iPhone model without a home button – and Apple delivered it artfully in the form of a new iPhone generation and new flagship model, where the “device disappears into the experience.”
While the iPhone 8 (and Plus model) appear visibly similar to previous models, the eye-wateringly expensive iPhone X ($999 or £999, available for pre-order from the deck of your yacht from October 27th) if anything, begins to look less like an iPhone in pursuit of screen space.
All the usual tweaks have been repeated – the new models are slimmer, more powerful and boast longer battery life, a fresh outer-case and in particular, dramatically sharper OLED screens that squeeze the most from the stunning new design. So far so Apple.
On the iPhone X the removal of the Touch ID fingerprint sensor from the front face necessitates the introduction of a new Face ID authentication tool using the 7 mega-pixel front-facing camera, which ‘sees’ whether the user is the correct person to unlock the phone.
A spin-off of the Face ID authentication is the ability to track users faces for other purposes – such as customised animal emojis copying your facial expression, henceforth known as Animojis.
Updated Apple Watch ‘Series 3’ and 4K HDR Apple TV models were also announced, bringing those ranges back up-to-date again. Apple’s new wireless charging station will be able to charge several devices simultaneously, and the glass outer shell of the new iPhone models has been chosen to help optimise this inductive charging.
Apple’s share price has been on a roller-coaster ride since yesterday: a decline during the keynote address itself, which media outlets enjoyed blaming on an unfortunate technical glitch which left Apple exec Craig Federighi temporarily unable to unlock the screen of the iPhone X whilst on stage, was in fact more likely to reflect the announcement that new model won’t actually be sold until Q3.
This leaves a few more months until the iPhone (and almost solely the iPhone) gives Apple the accolade of becoming the World’s very first trillion dollar company.
Appledore’s intrepid U14 pilot gig crew have won the coveted 2017 Lineal Shield.
Sponsored by Lineal, the annual youth competition is just one race among the men’s, women’s and youth events held between local gig clubs as part of the annual North Devon Pilot Gig Club Regatta in Barnstaple.
This year’s winning youth team had to contend with the hot sunshine of an August Bank holiday on the river Taw, completing the traditional 1-mile sprint race which finishes by Barnstaple’s Longbridge, just outside Lineal’s riverfront offices, at a record pace.
Fans and supporters lined the Barnstaple quayside to cheer on the local gig races, including the winning Appledore boat, the Whitford.
Signalling from the quarterdeck of his event camera-boat the ‘Red Baron’, Lineal’s naval correspondent and Managing Director Mike Matthews congratulated the young team on their success:
“This is the second year of the Lineal Shield competition, and it was fantastic to see the Appledore team win the trophy in spectacular fashion. It’s important we do everything we can to support youth sport.”
“Congratulations to all the excellent local teams who took part in this year’s brilliant community event. I’m off to the pub.”
The most visually compelling changes are the partial screen management of apps – in particular Android’s new ‘notification dots’ which launch a floating speech bubble-style notification from the app icon itself, and ‘picture-in-picture’ app-minimisation into a small corner screen allowing app-multitasking.
The defining test for this will be whether users increasingly see their smartphones as even more powerful workhorse devices, capable of running a computer-style ‘desktop’ of apps all at once, or find the extra content on screen overwhelming.
In hardware terms, Google claims Android Oreo will bring significant advantages behind the scenes improving app security from Google Play, battery life, and system performance. This last benefit has been achieved, Google adds, by the way Oreo will limit the computing demands of background apps not being displayed.
There are also nods to the latest trends – fresh emojis for the newest standard of Unicode, richer screen colours (subject to device) and, in a move likely to be welcome amongst recovering smartphone addicts: intrusive notification ‘snoozing’.
At the time of writing, Android Oreo is currently only available in Beta, with Google’s own Pixel and Nexus handsets widely expected to be the first to receive the new update. Third-party developers (prolific in the open-source universe of Android) are likely to be spoilt too: with early availability and various development tweaks, such as tooltip functionality and new API tools for Oreo apps.
Timescales from the other Android smartphone manufacturers are unclear – although speaking to TechCrunch: LG, Huawei, HTC, Blackberry and OnePlus statements suggested a willingness to offer Android Oreo to customers sooner rather than later, with Motorola and Samsung sounding slightly more cautious.
Perhaps no industry moves faster than the world of telecoms, with traditional business PBX phone systems looking increasingly ancient on the wall.
At Lineal we’ve been impressed at just how quickly technology has advanced to support far greater user mobility, more flexible deployments, wider integration and dramatically lower costs.
Businesses (and other organisations) have more choices open to them than ever before – we look at 3 of our favourite options that make much more sense than struggling on indefinitely with prehistoric communications.
ShoreTel’s on-site phone systems have been some of the best for years, and their Connect platform continues to impress.
Connect is available as either a feature-rich and scalable ‘on-site’ system (more familiar to a normal enterprise workplace), or in the cloud (an option increasingly popular with the sub-25 user smaller business market looking to avoid heavier upfront expense or where users are split across multiple offices.)
The Californian company’s handsets are simply the best we’ve ever seen, durable and well-built with clear and effective controls. The noise cancellation built into every handset is so effective it has to be experienced to be believed.
Yet it is ShoreTel’s software (intellectual property so well regarded that telecoms behemoth Mitel has spent several years manoeuvring to purchase the entire company) where the real innovation lies.
A cross-platform, smartphone friendly, cloud-based collaboration and instant messaging unified solution more akin to Slack, Basecamp or Microsoft Teams, ShoreTel takes everything to a whole new level of integration. The onscreen client for Windows/Mac is already a superbly intuitive piece of design, but is increasingly becoming part of a bigger software offering that feels identical across lots of devices and screen sizes.
For maximum flexibility and features at competitive pricing, look no further than one of the UK’s fastest growing business telecoms providers.
Gamma Horizon replaces your boxy on-site PBX with subscriptions to a virtual equivalent in a UK data centre, with VOIP handsets that operate over the internet. 4000 minutes a month are included as standard per phone, sufficient for even the most talkative callers using the cloud-based system.
This brings some major advantages: the phones themselves should work anywhere with an internet connection and power supply (router permitting) allowing one cohesive ‘system’ to cover multiple sites or home offices. The number of subscriptions can be increased or decreased to balance requirements against cost, or to fit with seasonal businesses. More complex features such as advanced call-routing, auto-attendant, smart-phone apps and scheduling are also available, and all the phones in a system will obey the configuration set in the online web portal, wherever they’re located.
Handsets connected to Horizon look and feel like any traditional phone systems in use, with Polycom’s business-like HD Voice hardware our recommendation (portable DECT and conference phones are also available.)
Calls between Gamma phones are free of charge, with other special deals available to Gamma broadband customers. The UK small/medium business sector appears to love the flexibility of Gamma Horizon, so it’s little wonder there are already more than a quarter of a million endpoints out there.
Skype for Business
Why pay for a phone on your desk? Sure, we all find something very reassuring about the heft of a piece of well-manufactured plastic, but when we so many people use laptops and carry smartphones anyway, many businesses will correctly reason that the extra expense is not *actually* mandatory.
Internal calls between users and instant messaging are free, and integration with Microsoft Exchange allows your Outlook calendar meetings to sync up with the on-screen client. Video conferencing is (surprisingly) smooth and reliable, even on low bandwidth connections, and with handy options for screen sharing and group meetings also available – again at no extra cost.
Add PSTN licensing however (for a fraction of a normal call plan), and Skype’s business version allows you to dial outside Skype for Business to any phone, becoming a fully fledged unified communications solutions and replacement for traditional phone systems.
Skype for Business is brilliant for dispersed teams, mobile-workers and anyone seeking a low cost collaboration solution. More advanced call-routing and auto-attendant options are still being developed, leaving Skype for Business still some way short of an enterprise phone system in the cloud for now, but for businesses looking for a cost-effective next-generation digital transformation, such an option could be ground-breaking.
… and for those who still find a soft-phone a step too far, Skype for Business can still be ‘plugged-in’ to many SIP desk phones or conference phones, for a more familiar call experience.
Each year we ask you what we can do to improve, and your feedback helps us make positive changes to the quality of our IT services and support. Here’s how we did in our Client Feedback Survey 2017:
As ever, thank you to everyone who responded to our request for your opinions in Lineal’s Client Feedback Survey 2017 – praise is very encouraging, and constructive criticism extremely useful in improving how we deliver a quality service to a wide range of organisations and businesses.
Overall, an all-time record 96% of you believed we understood your IT queries either ‘Extremely Well’ or ‘Well’, and 88% of you rated the work of Lineal’s IT Support helpdesk service either ‘Good’ or ‘Great.’
Most encouragingly we’re resolving more of your IT queries than ever, more efficiently. More than 56% of you now feel we solve your problems either “Quicker” or “Much Quicker” than expected. This figure has more than doubled during the last 2 years, and we want to develop it further.
There are still areas we need to work on: we’ll be focusing on improving our communication (particularly the speed of call-backs) and ensuring the valued relationship you have with your account managers is maintained as our team grows further.
Your comments also help us get a better sense of how you feel about the human side of business support and adjust accordingly – here were a few of our favourites:
You guys are BRILLIANT! 🙂
Always quick to respond to issues or queries and all staff are extremely knowledgable
Great IT support and team. Perhaps just a little more communication internally is needed. It is sometimes the case that we are told someone will get back to us and they do not. But overall, the problem is usually resolved with friendly people.
We find Joe very helpful sorting out any problems we have in a very short time
The lines of communication with Lineal have been very good. We have had worthwhile conversations around additional services which Lineal could provide in the future.
Thank you once again to everyone who sent us their feedback this year.
Intel technologies has released it’s newest generation of storage products, including new drives and a curious intel ruler format solid state drive (SSD)
The futuristic M.2 format storage ‘stick’ is a lengthy SSD designed to add jaw-dropping storage density to servers: a single 1U server space (approximately 1.75 inches high) will be able to hold 1 Petabyte (that’s 1,000 TB of storage, or the equivalent of more than 500,000 free Dropbox accounts, if you prefer.)
Intel’s design allows each unit to use significantly less space on holding, connecting to and cooling large numbers of traditionally shaped drives. The solid state format, increasingly the standard in laptops but now also in many servers, holds no moving parts making them increasingly durable. Flash-only storage allows far greater performance, less weight and more efficient power use. Smaller DC S4500 and S4600 formats are also available for a variety of storage sizes, if you prefer the more conventional design.
It’s unclear how manageable the new intel ruler drives will be if a server suffers a drive failure, although expect these to be ordered by the hundred in the world’s most futuristic data-centres, where data replication and forward planning are a science in their own right.
Intel also insist that like the miniaturised version fitted to laptops to improve performance, the new format helps cut power consumption, although here the details are a valuable and closely guarded technology secret.
For IT advice and consultancy, please get in touch with our IT support team today.
Microsoft have announced the introduction of eye-tracking cursor and typing controls, as part of the latest Windows 10 Insider Preview Build.
‘Eye control’ is due to become a new accessibility feature (think those unable to use conventional physical controls), which uses a dedicated camera to track the tiny movements of your eyeball and triangulate where the user is focused on screen.
The technology itself is brought to you by Swedish eye-tracking software developer and camera company Tobii – working in partnership with Microsoft, and various health groups, for example Motor-Neuron Disease patient communities. Specialist cameras can be designed into special devices, retrofitted to the base of a device screen as a peripheral, or fitted into the user’s glasses.
Tobii’s ‘Eye Tracker 4C’ is the very first to support Windows 10, and the company clearly sees widespread roll-out as part of a mainstream operating system to be their best route to widespread adoption and awareness of the assistive technology among a broader user-base. Sight-based control has already been used successfully in gaming and other consumer fields, but introduction as a ‘baked-in’ part of Windows 10 would be setting a new standard for usability in business IT.
Independent research suggests that users may initially find eye-tracking controls tiring after long periods of use, such that their PC usage time may need to be moderated. In addition, recent studies have suggested that although eye-tracking data is not considered by legally classed as ‘biometric’, it is possible to identify users by their eye-tracking data from PC use, in much the same way that a key-logger might record unique typing data.
However, with Windows 10 now running on over 270 million devices, eye-tracking abilities may be seen on a PC near you sooner than expected.
Lineal’s IT Support team are certified as a Microsoft Gold Partner – for advice and support, contact us today: 01271 375999
Update 25.07.17 – Following public pressure, Microsoft have announced MS Paint will still remain available as an optional free download via the Windows Store.
Microsoft Paint may be about to be killed off by Microsoft, following an announcement of feature changes in Windows 10.
The Windows 10 Fall [Sic] Creators Update has been published with a list of existing Windows 10 features to become ‘deprecated’ (whereby Microsoft will not continue updates and development) or ‘removed’ (scrubbed from the updated operating system entirely.)
In addition to Paint, other casualties of this year’s biggest Windows 10 update include 3D Builder App and Windows Powershell 2.0 (both replaced), Outlook Express (now outdated), and Microsoft Reader App (no, we’ve no idea either) which will be incorporated into Microsoft’s Edge browser.
There’s a problem though – most of these are bland or outdated business IT tools with limited appeal, but Paint is an app we have an emotional connection with. For many people, Microsoft Paint was the very first Windows computer program they became familiar with as schoolchildren.
Paint is comedic shorthand for bad-image editing because it’s been around since 1985 and Windows 1.0. We’ve enjoyed 32 years of stick figures, badly coloured-in drawings of pets, a hilariously naff default pallet, dodgy re-sizing and eye-sight destroying colour fill tools that orangewash more of the canvass than we were expecting.
We can only hope that Microsoft’s new Paint 3D becomes the future of quick and easy image editing on the platform – providing the same initial enjoyment of computing to the generation that will grow up with tablets and 3d-printing.
Intel have caused widespread confusion amongst expectant Apple iMac Pro customers, following an announcement that their new processors won’t actually be powerful enough for the new iMac Pro.
Apple’s upcoming new flagship iMac is set to be high-powered in the extreme, supposedly boasting up to 18 cores running at 4.5Ghz, up to 16GB RAM and 4TB of SSD storage.
Unfortunately, Intel’s new server-grade Xeon ‘Purley’ processor chips and specifically the fastest Intel Xeon Gold 6144 which will soon be available, can only reach a turbo-boosted 4.2Ghz at best.
This leaves Apple either falsely advertising the specifications of their upcoming new iMac Pro, or unable to build the device pending further developments. It’s unclear whether this was simply a miscommunication between Intel and Apple, or whether Intel have embarrassingly fallen short of some previous agreement during research and development.
The new iMac Pro isn’t actually due to be released until December 2017, so there’s still time for Apple to manoeuvre on the exact details of the Pro’s staggering specification.
The ‘Most Advanced Graphics ever’ includes the new Radeon Pro Vega GPU: able to handle all the next-generation 3D-rendering, virtual reality and machine learning tasks one would expect from a ground-breaking Apple device which will need to last several years of technological advancement – and justify a $4,999 (starting) price!
It appears that rather than replacing the existing cylindrical Mac Pro, the new ‘most powerful’ device in Apple’s range will simply combine the 5k retina display as part of the iMac Pro package, perhaps correctly reasoning that the space-grey behemoth will already be the reserve of premium customers.
Apple remains particularly strong within the creative sector, and the new iMac Pro almost looks like a gauntlet, thrown down in challenge to the most processor-demanding architects, animators or video-editors to do their worst.
Once it can actually be assembled that is.
For Apple hardware, expertise and support: contact Lineal’s IT Support team today.
SQLWorks is changing: Lineal will be launching a new major version of our flagship business software in 2017.
Version 8 will bring a host of new features to our flagship business management software, as well as provide existing SQLWorks customers a greatly improved user-experience.
Managing Director of Lineal Mike Matthews explained: “We were determined to release a major new version of SQLWorks this year, and wanted to implement the customer feedback we’ve been gathering in recent months.”
“By changing to the StudioWorks 8 framework, SQLWorks Version 8 will allow us to update the technology behind our business software – modernising the visual ‘look-and-feel’ to be more intuitive, adding greater flexibility, and offering more options for integration.”
Lineal are proud of our role investing in skills and people, and our growing office now includes two talented new apprentices looking to develop their technical know-how.
Apprenticeships provide a vital way for trainee staff to develop specialist industry skills, highly-sought after by employers, at an early age.
In the second of our recent ‘new faces’ features, we welcome these two new valuable members of our IT Support team:
Lewis joins our IT support team from Petroc as our first ‘Degree Apprentice’, pursuing education and training in tandem. He’ll join our main IT support team on the frontline to help resolve customers’ IT queries and help improve their system security.
Focused on security in particular, Lewis has even demonstrated Lineal’s ability track email fraudsters, and aims to become a cyber-security specialist.
Luke joins us an Apprentice to support Lineal’s workshop – expanding our ability to turn around repairs more quickly, and deliver more ambitious hardware and cabling projects, both in-house and on-site.
Always hands-on with technology, Luke previously worked for one of North Devon’s best known retail companies before pursuing a new career with Lineal.
Microsoft Forms has launched in initial preview to commercial customers – adding data gathering, surveys, opinion polls and quizzes to Office 365’s list of abilities.
Originally released to Microsoft Education customers for classroom use, the commercial release is likely to interest those gathering client or staff feedback, or doing market research.
The delay in launch has been worth it though: entirely cloud-based Microsoft Forms boasts some more advanced features than free alternatives, including branching surveys which alter question paths as the subject answers, and more extensive visual customisation – helping companies match each survey to their branding.
By swapping from the ‘Questions’ Tab to the ‘Reponses’ tab form-builders can view data collection in real-time and Forms integrates nicely with other popular business applications in Office 365, including Excel and even SharePoint. As with others, form-builders can also use a range of link-based permissions sharing to make surveys open to exact security groups.
It’s not yet been made clear which Office 365 packages will grow to include Forms as standard, although it looks intuitive, clear, responsive across a wide array of screen-sizes, and powerful enough to become a firm-favourite.
Lineal are a Microsoft Gold Partner and Authorised Education Gold Partner: for Office 365 support and advice – contact our team today.
Apple’s second beta of macOS High Sierra has been made available to testers, following initial unveiling at the 2017 Worldwide Developers Conference.
Early indications point to High Sierra being a heavily-media themed update to Apple’s most recent operating system. In addition to the new Apple File System (APFS) already in use on your iPhone’s media-heavy storage, a new ‘High Efficiency Video Codec’ and compatibility with Virtual Reality technology is being introduced.
All the additions have been made with the dominance of flash-based SSD storage in mind, and the mind-boggling files sizes now generated by visual media. HEVC in particular will compress high-quality video more than 40% more than previous codecs, helping save space on your ever-slimmer MacBook.
Metal 2 adds new under-the-hood abilities to each Mac’s GPU to support machine learning and VR, as well as external device GPUs for the peripherals required to support these mediums.
The ‘elevated’ generation of updates to macOS software also includes speed and privacy additions to various default apps, including Safari. Developers have tinkered with the controls and abilities of Apple photos to make it more intuitive, and users can look forward to a little more humanity from Siri.
Lower end models of the new fixed screen ‘Laptop’ version appear to be underpowered with only 4GB RAM, although higher-end models (which will set you back over £2,000) boast an impressive 16GB RAM and 512GB Solid State Drive.
It’s currently unclear whether Microsoft’s enticing North American trade-in scheme, whereby customers can effectively part-exchange qualifying devices (including Apple MacBooks or iPads) for significant discounts towards the cost of a new Surface device, will also be made available in other regions.
Users will be restricted to Windows 10 S as their operating system, which defaults to certain Microsoft products – such as apps downloaded from Windows Store, Edge browser and Bing search.
In addition, the flagship ‘Surface Studio’ and it’s futuristic accessories will also be coming to UK markets, and is likely to quickly become a crowd-pleaser amongst designers and others in the creative industries.
Lineal are a Microsoft Gold Partner – for IT support and Expertise: contact us today.
Mobile phone charges for travellers within the EU officially end from today under a new EU Law.
Additional fees levied by mobile providers for cross-border calls (‘roaming’ charges) had been significantly higher – often catching out unsuspecting holidaymakers.
The end of costly EU roaming charges is widely credited as one of the EU’s most popular achievements, ending fees that the commission felt represented one additional cost barrier to cross-border communication. The agreement has not been without difficulties however, and the new regulation has taken 10 years to come into force.
However, as always with the EU, this welcome news for travellers comes with some specific caveats:
Users will still be charged high fees for data use (at around £8.30/GB, falling incrementally in future years), whilst standard calls and texts will remain at typical network pricing.
EU roaming phones will be monitored for time spent on ‘home’ networks and ‘roaming’ networks to discourage phone users taking out a contract in a cheaper country and using it permanently in a more expensive country. If found not to be truly ‘roaming’, extra charges may still apply.
Call fees will still be higher for international calls made from the customer’s home country.
Countries in ‘Europe’ but not in the European Economic Area (EEA) will not be included in the agreement (including Switzerland, Serbia and the Channel Islands among others) nor will calls from cross-channel ferries and other satellite-linked areas.
It’s as yet unclear what will happen after Brexit.
Lineal’s been growing recently, and we’re pleased to be able to welcome some new faces onto our team to help better support our customers:
Sarah joined Lineal earlier this year from a well-known North Devon electronic engineering company, and has quickly become an invaluable member of our team.
Her responsibilities include managing communication with our customers, coordinating our engineers’ busy schedules, and ensuring that Lineal’s offices run smoothly.
Kieran became part of Lineal’s SQLWorks team a few weeks ago for work experience. So far, he has been assisting with more complex data tasks, and helps maintain our IT Support Team’s Lineal Active Monitoring Process (LAMP): a proactive series of hardware maintenance checks performed every day on our clients servers- a job that favours a methodical approach and a keen eye for the early warning signs of server problems.
Around 6% of PCs are estimated to still be running out of date, unsupported operating systems like Microsoft Windows XP. Here at Lineal we’ve long advocated keeping operating systems up-to-date and secure against the latest threats.
But in certain circumstances that’s not always so easy: legacy XP machines are often connected to third party equipment (e.g.: manufacturing hardware) using cable connections or drivers that are now difficult to obtain. The external hardware can’t be replaced as readily as the connected PC for both cost and practical reasons, so the ageing PC (with a lack of XP antivirus) creates an in-built security vulnerability for a businesses’ whole network.
Users caught by this conundrum can find a solution in Bitdefender’s Security for XP and Vista – a version of Bitdefender’s award-winning security built to be backwards compatible to older PCs, and providing ongoing security against the latest threats for legacy hardware.
Security for XP and Vista is available for Windows XP Service Pack 3 and Vista Service Pack 2 operating systems, and also integrates with older software likely to be found on such machines, such as Outlook 2007, Yahoo Messenger 9, Internet Explorer 8 and other common web browsers of the same generation.
For those concerned that a trusty old machine and lack of XP antivirus could be the very weakest point in their security, Bitdefender could be a shrewd choice indeed.
If you let your iPhone download Apple’s iOS 10.3 update this week, you downloaded the most advanced version of iOS ever.
But you probably noticed that it took a long time to finish updating. A really…. long…………. time. Android updates appear to complete inside 5-10 minutes, so surely a quick software patch shouldn’t take this long?
Never fear, there’s nothing wrong with your iPhone (necessarily). iOS 10.3 introduced an unusually extensive, 600 MB worth of changes which don’t just tinker at the edges of what Apple’s most popular operating system can do, but pull it apart and re-build it.
First and foremost, iOS 10.3 introduces a new file structure known as APFS. It take a long time for your phone to re-write its entire file structure but those with patience will receive a phone that’s better optimised for Flash and SSD storage, offering space sharing for some data which frees up GBs of space, and theoretically provides stronger encryption security.
In practice it is the extra capacity which will be most welcomed by smartphone addicts, and may simply help extend the practical life of an iPhone user’s device.
At least 60 patches for known iPhone security exploits are also included in the iOS.10 update, including preventative measures for full-screen adverts that would once have effectively locked you into a browser session.
The update also fixes various wireless connection and Bluetooth issues, for example improving the connection to a pair of Apple AirPods. A handy ‘Find My AirPods’ feature enables you to seek out those pesky wireless earpieces, which could so easily get lost.
As always it’s sensible to let someone else take the update plunge first, and back up your files before moving: but iOS 10.3 has been a largely successful update, and it’s worth persevering with.
Lineal Software have been certified as a Bitdefender Partner for Bitdefender security software.
Bitdefender’s range of security products are used on millions of devices worldwide and the provider ranks highly in independent Virus Bulleton’s VB100 tests, as well as winning numerous quality awards for software innovation.
A wide variety of both Bitdefender Home and Business security products are available, across platforms including Windows, Mac and Android and more.
Lineal’s Head of Technical Services Matt Norris explained: ‘We’re very pleased to qualify as Bronze Bitdefender partners – this qualification only expands the range of IT security options which Lineal can offer to our customers and we look forward to delivering a high quality service for those interested in using Bitdefender.’
‘There are only a handful of Bitdefender partners in the South West, and Lineal are delighted to be one of them.’
Lineal’s foreign correspondent this week travelled to London for the Gamma Roadshow 2017: where a host of Gamma’s most interesting new products and services were showcased to a capacity crowd at the Barbican.
Gamma’s extremely flexible cloud-based telecoms offering has been one of Lineal’s most popular new products, and has taken the wider business telecoms sector by storm: with more than a quarter of a million Gamma Horizon phones now in use across the UK.
As a Accredited Gamma Partner, we were most impressed with:
Special pricing for the educational and charity sectors – keeping Horizon phone systems competitive in sectors where cost-effectiveness is especially important.
Cloud compute – Gamma’s partnership with Amazon web services offers the chance for companies who had previously moved their PBX to the cloud to begin virtualising other server assets as well, where the limits of technical knowledge would have held many back. It’s early days for Gamma’s Cloud Compute, but expect this to begin making waves in the IT world.
New integrator options: the full list of CRM systems which integrate directly with ‘call-to-click’, shared contacts directories and more, is now exhaustive, with Gamma adding TAPI integration – it’s hard to imagine that Horizon won’t fit your existing software.
Converged – Gamma mobile enters the big leagues, with Gamma Sims that run a ‘roaming in the UK’ system named ‘Multinet’ and using the native dialler of the phone. Without the need for an App, this is true mobility, and your mobile really will be a true extension of your Gamma landline.
PCI Compliance – the extraordinary flexibility of Gamma Horizon phone systems had only been held back in more sensitive environments by it’s own call recording, which hadn’t been PCI compliant. New tools for PCI compliance change this, and opens up Gamma’s phone systems to payment centres for the first time.
The Gamma Roadshow is a chance for UK Gamma Partners to give feedback and receive news on Gamma’s latest developments – with this year’s roadshow, Gamma have clearly acted on that feedback and their voice, data, mobile and cloud computing platforms are stronger for it.
Last week our security trainee from Petroc, Lewis, received a fairly typical ‘Phishing’ email – designed to look like an official request for information in order to trick recipients into handing over personal details. Keyboard at the ready, he decided to go on an investigation – hunting down email scammers.
‘Your Apple ID has been suspended’ read the headline, but never fear, you can reset your account by typing in your private details via ‘Appl.e.com’. It may sound like an obvious scam, but the written quality of the email was high, and Verizon estimates that more than 25% of Phishing emails are not only opened, but clicked on by unsuspecting victims.
The email link itself looked suspicious so Lewis stripped the exact page link back to it’s original domain as our first clue. A quick HTTP lookup found the IP address of a Linux based Server with several open ports.
The scammers themselves were careful – expanding the email header shows an encrypted code in place of an email reference.
Online tools like GeoTool suggested the server sending the email had been French (although mapping this an imprecise science – suggesting the Parisian machine was sat at the bottom of the river Seine.) Nevertheless this gave us a country of origin and also a more accurate address.
Here we hit a problem: the address listed related to a French cloud hosting provider’s company office building in Roubaix, near the city of Lille on the border between France and Belgium. The company itself appears entirely legitimate, so it’s likely a server there has been hijacked or otherwise used inappropriately by a customer of the provider.
A reverse DNS lookup via an online US Security tool suggested the hosted domain name’s registered contact person was based in an apartment building in district 56121, Thessaloniki, Greece, and even listed a gmail address and phone number for the named contact (redacted.)
Had we wanted to, there’s an opportunity here for mischief, but here we decided to end our search – with sufficiently detailed information to report to customer services of the French hosting provider whose server had been misused to distribute the email.
Although it’s likely the original source had been found, it’s possible the Greek client registering the domain name was themselves a victim of the Phishing email or a similar scam.
As a case study, Lewis’ virtual chase across Europe hunting down email scammers highlights how every business is at risk from a globalised world of threats – anyone can be struck by a dangerous email from anywhere, and even the most local businesses need to take precautions.
With data security making national news headlines, 2017 is only likely to put increasing pressure on businesses of all sizes to take sensible precautions.
But with IT moving so fast, what innovations are likely to lead the way through 2017? Exactly what sensible precautions will most tech-savvy companies be taking?
Cloud is good…
The worldwide push for ever more cloud-based systems appears to be unstoppable. A recent report from Synergy Research Group has suggested the global market for cloud computing grew by 25% to September 2016, reaching a staggering $148 billion in value.
It’s hard to see this not continuing, with companies relying on the convenience and automation of stashing growing quantities off-site backups in the cloud – using services like Office 365 as their private vault. As we’ve covered before: holding assets like email in the cloud actually gives you better protection than most people’s private server.
…..But Hybrid Cloud is better still.
But 2017’s smartest will be looking further ahead to Hybrid Cloud systems. As IT Pro recently noted, many companies report using more than 5 backup systems, but have no planning for speed of recovery should that data actually be needed urgently during 2017.
Getting all that data back may present a problem if your organisation is large, meaning hybrid on-site/cloud services like Lineal’s Disaster Recovery Service are likely to become the most flexible middle option. Keeping both a synchronised backup on-site, and a copy with a relatively local cloud service, leaves even the most vulnerable business with the maximum number of options.
Change your passwords
If you don’t already change passwords regularly, the security benefits cannot be overstated. Stolen data can often be circulated on the internet many times, so changing passwords regularly keeps not only your business secure, but helps prevent repeat data theft from being profitable.
Whilst everyone still has a ‘New Year’ mindset and are prepared to accept a little change, it’s worth updating those passwords company wide. Remember to use a variety of different characters and choose something only you would ever guess.
Have a 2017 Plan A…. and a Plan B
Ransomware increasingly appears to be the organised criminal world’s cyber-weapon of choice and shows no sign of abating; expect to see more big UK high-street names get compromised this year by malicious emails.
Antivirus companies may include ever more sophisticated heuristics to intercept malicious downloads before they begin encrypting your files, but ultimately only safe backups will ensure you can always restore to a clean set of data. Every firm should have a ‘Plan B’ for how to carry this out.
It’s all about Recovery Time
Expect to see Disaster Recovery (not just back-up and contingency) become a by-word for preparedness, with companies and organisations in every sector being judged not just by their number of backups, but by their costly hours of down-time.
So if nothing else, start 2017 with an old piece of technology: a pen and paper. Work out what your business’ data recovery plan actually is, and how long it will take – should the very worst happen.
The scheme aims to provide an alternative for those in rural and other remote locations, who receive speeds of less than 2Mbps and are excluded from the Government’s fibre-optic broadband rollout, to access faster broadband.
Lineal’s experienced engineers can use a combination of the latest fixed wireless technology, much like that used in the Barnstaple Town Centre WiFi project, to provide more challenging locations with better connectivity. A typical installation, location permitting, costs £390 (+VAT), and includes a discrete antenna and router for your property or business. Once installed, faster Broadband from Lineal is available from £12 per month (+VAT.)
Microsoft Access is making a return to Microsoft Office, and will soon be offered as a free extra to many cloud customers.
In a recent announcement from Microsoft, the ‘Access Team’ confirmed that the popular business database tool would be making a return as a part of the standard package available to all Office 365 Business Premium customers.
Officially the move continues Microsoft’s commitment to keep expanding Office 365’s cloud service to make more features available (including the new Slack-style Microsoft ‘Teams’) giving Office 365 subscribers ever more for their money.
Unofficially, we wonder whether omitting Microsoft Access from the well-known ‘suite’ of Microsoft Apps (Word, Excel, Powerpoint and others) has seen Microsoft lose it’s 1990s database dominance to other platforms or CRM systems. Reintroducing the app may be timely for modern businesses that are increasingly interested in studying their data, and help encourage a wider audience to take a second look at the powerful program.
Recent iterations of the popular database management system have expanded on the traditional database store and report tools, allowing power users to use Access to develop web apps and other software, or act as the practical visual ‘front-end’ for more complex ‘back end’ database systems like Microsoft SQL Server or Oracle.
In addition, Access will be available with a set of enterprise data connector allowing Office 365 users to integrate their databases with Dynamics CRM, Salesforce and others.
A Lineal staff member has won North Devon’s Pluss Achiever of the Year award for 2016.
Reuben Winsor, from Barnstaple, was awarded the prize in recognition of his success since becoming a trainee software developer with local IT support and software firm Lineal Software Solutions Ltd. in June.
Pluss, which helps support thousands of people with disabilities to enter employment, presented the award at a business networking event at the Royal Hotel, Bideford, as a part of the Disability Confident Campaign.
Speaking at the ceremony, Managing Director of Lineal Mike Matthews explained: “Reuben’s diligence and attention to detail are vital skills for a software developer, and have been indispensable in helping us develop the next generation of our business software. He has become a confident and valued member of our team.”
“Pluss’ work has been exemplary, and we’re absolutely delighted that Reuben will remain at Lineal as a full-time member of staff.”
Microsoft’s Office 365 Team have announced the availability of multiple UK data centres for customer data.
The move follows increasingly strict rules on data compliance in the financial, security, health and public sectors – with more cloud IT users looking to ensure their data remains safely located in the UK.
Prospective customers considering the implications of Office 365 are able to view the locations of Microsoft’s uk data centres with this online ‘Where Is My Data?’ map, which now displays both the additional data centres and the Microsoft cloud services they support, in both London and Durham, with a third site anticipated for Cardiff.
Office365 and Azure Users will also have the ability to ‘re-locate’ their data from regional data centres (in most cases based within mainland Europe) to the new UK service.
In addition to the security and legal advantages for protecting sensitive data, cloud users of Office 365 are likely to benefit from lower costs, online backups and collaborative, remote access to files.
For now, the ability to re-locate Office365 or Azure data to the UK is likely to be restricted, with priority expected to be given to high-profile UK public sector customers including NHS Trusts and the Ministry of Defence – the latter mirroring many customers belated move to the cloud, upgrading legacy on-site systems in use since 2005.
The new infrastructure has been widely praised, with Microsoft clearly investing heavily in addressing the doubts many have about moving their IT to the cloud; reducing Office365 downtime to just 4 hours per year, and now re-locating data within country of origin for compliance with a high standard of data protection.
Contact Lineal for advice on moving to the cloud, or for a free trial of Microsoft Office 365 Business Premium, click here.
We increasingly live in a mobile dominated world in which Smartphone sales have skyrocketed whilst traditional PC sales have stalled. With portable devices likely to be the future of many people’s IT use – we’ve put together a few of the main smartphone security threats you need to be aware of.
Mobile Phishing & Fake Apps
Phishing websites which pretend to be your bank in order to get your personal or financial details have been around for many years, but for few people imagine that this is also a big risk on their smartphone.
Don’t attempt to download an anticipated app before it’s official release date, as it’s likely you’ll be downloading a fake. Avoid downloading apps from unknown third-party websites, check the comments for warnings from other users, and invest in mobile antivirus to intercept downloaded threats to your smartphone security.
In addition to fitting in your pocket, your phone contains a staggering amount of personal information about you which makes theft a real danger – everything including your personal details and those of friends/family, your emails, GPS coordinates of places you regularly visit and more: all stored on the device.
In addition to setting numeric pin codes on every device to prevent the danger of theft, tracking and lifesaving wiping tools like are strongly advised.
Public Wi-Fi Networks
With the proliferation of portable devices, many businesses, particularly in retail, offer public Wi-Fi hotspots to customers.
The problem with this is that you’re sharing a network with… whom? Terrifying free tools like [Redacted – obviously] and [Redacted] allow anyone on a shared public network to view insecure websites you visit, and snoop on any keystroke you type.
Not every public Wi-Fi network is a security nightmare, but it’s sensible to avoid using public Wi-Fi to do anything sensitive, such as online banking. A 4G data connection or simple telephone banking is the easiest alternative if you’re on a mobile phone, and likely to be more secure than a public Wi-Fi Network.
It should probably go without saying that you shouldn’t connect to entirely unrecognised, unsecured or unknown Wi-Fi networks either. For obvious reasons.
Being Personally Targeted
The problem with the wider shift to portable devices is that we carry our workplace into the outside world. Many of us expect complete access to our business data on our smartphone (as we would on our PC) wherever we are.
But carrying your work phone outside work means you’re also outside the protection of in-house IT security software and firewalls.
A simple phishing email can easily be targeted to you outside working hours when you’re ‘off-guard’, and the potential loss of confidential company data could be devastating.
You attempt to can send the email again by going to the outbox, selecting the message with the red [!] warning icon, and touch the send command to attempt to re-send the message. If your connection dropped whilst sending, this can be used to prompt a successful second attempt when the connection is restored.
If your outgoing email still remains stubbornly unsent, it may be best to delete the un-sent email and re-draft (some artful copy-pasting can alleviate this frustration considerably) by selecting the failed email in the outbox, choosing ‘edit’ and choosing ‘trash.’
Should your device remain uncooperative, putting it into ‘Airplane Mode’ should turn off wireless connection searching – which can help Mail stop searching for a way to send the email, and give you the chance to ‘trash’ the offending draft.
“As a local business, Lineal are always pleased to be able to attend the North Devon Show” explained Lineal’s managing director Mike Matthews: “the huge variety of enthusiastic local firms and organisations exhibiting here always make the day a success, and there’s always something new to see.”
Two days of rain beforehand didn’t dampen spirits, and the show itself was sunny and well attended by thousands of both North Devon locals and tourists to the area.
This week’s IT security alert from Lineal – fake invoices which ask users to run a dangerous piece of code.
The example above comes from a fake Word document emailed with a typical text line, such as ‘Please check this invoice’ or ‘Double check my numbers for me’, to an unsuspecting user.
Upon opening, the document appears to load a popup from Office 2016 prompting the user to ‘Enable Content’ for compatibility purposes, before they can view the detail of the ‘invoice.’
In fact, the display is just an image within the word file, and the ‘Enable Content’ content button instead runs a piece of Visual Basic code downloading unknown malware from the internet.
The scam relies on users’ curiosity at the unusual $1999.00 charge, and upon reaching a user still running an outdated version of Microsoft Office.
Several measures can be taken to prevent this kind of attack:
Don’t click any popup that doesn’t visibly pop ‘open’ in Microsoft and don’t ‘Enable Content’ you can’t see in a document.
Consider an email filtering service like Barracuda – in the above example, Barracuda had recognised this email as malicious and stripped the code from the document before placing it in the correct email inbox for the intended recipient.
It’s that time of year again – when we ask you how we’ve been doing, and what Lineal can do to improve the quality of our technical support.
Firstly, a big thank you to those of you with kind words to say about members of our IT help desk. Our team found your kind comments to be enormously supportive and it’s good to know that so many of our customers value the contribution of their account manager so highly.
83% of you felt we met the technology needs of small to medium size businesses ‘Well’ or ‘Very Well’, and 89% felt we understood your IT queries ‘Very Well’ or ‘Extremely Well.’ Overall, 85% of you rated our customer support ‘Good’ or ‘Great.’
We weren’t perfect however – some of you felt we’d been slower to respond to certain emails and call-backs recently, and we’re putting in place new measures to address this: we’ll be adding to our team in coming weeks to help manage our responsibilities to our ever-growing number of IT support clients, and to ensure clearer communication between our team and customers during ongoing project work.
Your comments included an insightful mix of both praise and constructive criticism which we’re reviewing carefully – but here were a few of our favourites:
“A good “local” company. Always on hand.”
“As a small organisation of mainly non IT literate users Lineal staff always respond to queries in language we understand and without making us feel stupid!”
“Would like to thank Martyn especially, and dealing with mostly one person simplifies things.”
Thank you to everyone who gave us their feedback, it will inform our future decision making and help us provide a high quality of customer support.
Nearly 1 in 5 Windows Server users are still running Windows Server 2003 at great risk, more than a year after Microsoft announced end of security support for the product, new findings have shown.
Research by Spiceworks and Cloudphysics both found that 18% of Windows Server licensing market share is still taken up by Windows Server 2003, based on data recorded in June 2016. More than 53% of those surveyed also still ran one or more instances of Windows Server 2003 somewhere in their organisation.
Anyone still using the old software risks becoming vulnerable to security threats, which Microsoft will no longer address, with many organisations potentially being in violation of their compliance, insurance or regulatory obligations for data protection.
The continuation of Windows Server 2003 (which Tech Radar last year touted as potentially “the biggest security threat of 2015”) has been left unresolved within many companies, many of whom believe they lack a clear decision, expertise, or funds to replace the now unsupported operating system.
In the short term the best measure is risk mitigation: isolate any Windows Server 2003 systems as much as possible to prevent access by outside security threats.
But sooner or later, all companies will need to upgrade important systems, and those that do make the move are less likely to invest in the capital expense of physical hardware as they were over a decade ago – with increasing numbers likely to utilise an outside IT provider to migrate to a managed virtualised solution, for example business cloud services.
For Windows licensing support or guidance, please contact Lineal today – 01271 375999 or click here.
We hope that the juniors’ contest for the new shield will become a regular feature of the annual regatta, and that the competitions will grow to get more young people involved in local sport.
In addition to sponsoring the shield, Lineal’s Managing Director and resident sports reporter Mike Matthews provided live action photography of the men’s, women’s and junior races from aboard Lineal’s mobile camera boat: ‘The Red Baron!’
Congratulations to all the teams on a fantastic event.
Yesterday Lineal’s team successfully rescued a client from a new ‘zero-day’ Cryptolocker Virus which nearly destroyed many of their files.
The dangerous variation of the ‘Zepto’ cryptolocker, only identified online during the last 24 hours, is believed to be a brand new threat originally derived from ‘Locky’ ransomware.
An employee at one of Lineal’s IT support clients recently opened an email containing an infected file – a malicious piece of obfuscated code written in Visual Basic scripting language. The installed Zepto cryptolocker began encrypting the company’s files, readying to demand a heavy ransom.
In a coordinated attack, an outside user also forced access to our client’s server, instructing it to begin sending fake Barclays ‘phishing’ emails, attempting to criminally capture banking details.
Our team caught both threats early, forcefully locking out the intruder in mid-session, identifying the employee who introduced the threat, and quarantining the infection with ESET’s business endpoint security.
Lineal then notified ESET about Zepto to help with future identification, having avoided the need to restore all the clients files from backup at great disruption.
The landscape of online security threats is rapidly changing, and Cryptolocker variants have spread quickly in recent months.
In this case Lineal’s rapidly responding team and professional security software helped our client dodge the huge potential losses from the security breach – and highlighted how vital it is that organisations of all sizes take proactive steps to protect their IT from hostile intrusion.
Lineal has been certified as a Gold Microsoft Partner with immediate effect, becoming the only such Gold Partner in the North of the region.
Our official Microsoft Partner status was upgraded from Silver to Gold after Lineal’s team qualified for Microsoft’s Gold Small and Midmarket Cloud Solutions competency – the result of several month’s efforts by the team comprising training, outstanding performance in our deployments and a large number of highly satisfied customers.
Head of Technical Services, Matt Norris, praised the team on all their hard work: “Lineal’s Gold award shows our commitment to providing our customers with only the highest quality Microsoft Cloud Services and Support – and to the continued development of our team’s expertise. I cannot be more proud of our team and the dedication to excellence they have shown which has been recognised in this award.”
Microsoft certified partners must undergo a rigorous program of technical assessments and examinations via the Microsoft Partner University, as well as demonstrating real-world proficiency in undertaking complex Microsoft deployments for customers, in order to qualify for the prestigious ‘Gold’ status.
In addition, and pivotal to Lineal’s commitment to exceptional knowledge and expertise in the South West region, each Gold Partner must employ a number of Microsoft Certified Professionals (MCPs) whose skills match the requirements of each award. MCP is the global standard for measuring expertise in Microsoft products and technologies with each of our team being required to hold multiple MCP Certifications which are regularly renewed. MCP examinations are widely recognised to be among the hardest professional qualifications to attain in the IT industry.
Lineal’s team are now working towards additional Microsoft Gold awards covering new Microsoft specialisms and products.
For expert Microsoft Services and Support, contact Lineal today by clicking here
Edit – 14:15 25.05.16: Following customer feedback, Microsoft have now added an additional pop-up which confirms update scheduling time to give users an additional chance to opt-out of the update.
A Microsoft ‘trick’ which prompts an automatic upgrade to Windows 10 has been condemned as misleading by PC users.
Microsoft’s Windows 10 update prompt was recently changed so that the ‘X’ close button, instead of closing the prompt, schedules an automatic update. PC World declared the change a ‘trick’ and Windows users who preferred older operating systems took to social media to complain.
Instead, users must specify to cancel the scheduled upgrade by clicking a small link in the fourth line of text which reads “Click here to change upgrade schedule or cancel scheduled upgrade.”
Escalating measures to push users towards upgrading demonstrate Microsoft’s drive to reach its stated target of one billion users running Windows 10 by the start of its 2018 fiscal year (beginning around October 2017).
The controversy surrounding a automatic Windows 10 upgrade is likely to only draw more attention to Microsoft’s Windows 10 upcoming upgrade deadline – the free Windows 10 upgrade will cease to be available to PC users after the 29th of July.
Local IT company Lineal Software Solutions Ltd. has been awarded a Silver Microsoft Authorised Education Partner (AEP) award, demonstrating its ability to specialise in Microsoft services for customers in the education sector.
To earn a Microsoft AEP authorisation, local IT partners must undergo extensive testing to prove their level of expertise meeting the IT needs of, and support for, academic institutions.
Managing Director of Lineal Mike Matthews thanked Microsoft: “We’re delighted to be awarded this special accolade from Microsoft in recognition of our commitment to IT in the education sector.”
“By becoming AEPs, partners show themselves to be committed and trained in providing discounted Microsoft academic products to the education market,” said Anthony Salcito, Vice President of Education for Microsoft Corp.’s Worldwide Public Sector.
“This authorisation, along with our other education partner initiatives, gives our partners recognition of their areas of expertise and our academic customers the confidence that they are buying from academic IT specialists.”
The Barnstaple-based IT firm serves a large number of businesses, schools and other organisations across the wider North Devon area and beyond.
Learn more about Lineal IT Support for the education sector by clicking here, or call us on 01271 375999.
Lineal Software Solutions recently merged with another local IT company, Active Computing & Telecoms Ltd, based in South Molton.
Active Computing formally joined with Lineal as of December, and will continue to offer quality business IT services across Devon as part of Lineal’s IT support division.
Nick Hews, Managing Director of Active explained: “I’m very pleased to see Active joining with Lineal: like Active, Lineal began right here in North Devon, and places a very special importance on listening to their customers’ needs – which was very important to us before moving ahead.”
Managing Director of Lineal and former branch chairman of the North Devon FSB, Mike Matthews said: “We’re delighted to be taking on Active Computing. Between us we can now offer the widest possible range of business IT & telephone systems, technical support and business accounting software.”
Following the Lineal Active merger, the two partners have recently launched their new website (www.lineal.co.uk) for 2016.
Former staff members from Active now work at the premises of Lineal, and added together the two companies have more than 50 years’ experience trading across the wider North Devon area and beyond.
Apple have finally announced that iOS 9.3 will included special support for schools and colleges.
Using iOS 9.3, each student can be given a unique Apple ID that is compatible with any iPad in a classroom, allowing for the use of any device from a pool of shared school iPads. The Apple education package ID’s themselves are maintained through Apple School Manager, a web based control panel giving admins control over the system.
Apple’s new ‘Classroom’ App allows teachers to launch any app on every shared device in a room at once, and guide students through educational materials. A ‘Screen View’ function keeps an eye on what’s on every student’s screen, allowing teachers to prevent distractions from learning.
For students assigned the same tablet each day, a caching system holds work and resources, and gives a photo login procedure so that each child can find their usual device easily.
More than 70% of UK primary and secondary schools now use tablet computers as part of their ICT tools – including ‘Bring Your Own Device’ (BYOD) schemes. So far however, schools have had to find a good reason to justify the extra expense for Apple’s high-quality iPad devices over cheaper rivals.
By offering cleverly designed software support for the classroom environment, Apple may have just provided that justification.
Learn more about IT support for the education sector – contact Lineal today: 01271 375999.
Apple’s iPhone 6S pressure sensitive 3D Touch screen can even be used to weigh small quantities of materials using a third-party application, users have discovered.
An iPhone 6S screen can be used to hold a measuring container, re-calibrated to zero with a tare function via a web app, and set to display the mass of ingredients placed in the container by measuring the downforce they exert on the 3D Touch screen.
With ‘Windows 10.1’ now barely a month old, and the Microsoft operating system already running on over 12 million business PCs, how fares Microsoft’s free updates strategy?
Windows 10.1 update was released with relatively little fanfare (be honest, you didn’t notice) adds features that, understandably with hindsight, might have been a distraction at the main Windows 10 release back in July.
Packaged within were mainly performance and security upgrades – Windows 10.1 will now boot almost 30% faster than an old Windows 7 system on the same device, the Cortana virtual assistant has some new handwriting recognition skills and there are new enterprise tools for mobile devices. Microsoft Edge runs smoother too, offering previews of tabs before viewing and syncing favourites across devices.
Most importantly, after recent corporate data breaches in the news, Microsoft have added a range of new security safeguards. These including ‘Windows Hello’, supporting enterprise grade biometrics including fingerprint and facial recognition – sadly currently only available for US users.
Aside from controversy surrounding user privacy then (if you didn’t notice your Windows 10.1 update, that’s maybe because Microsoft installed it automatically on your device without asking you) the first free update went ahead with relevant additions and limited fuss.
Starting free updates officially moves Microsoft into line with Apple’s OS X business model that has become the industry standard. Yet limited promotion of Windows 10’s ongoing development risks downplaying Microsoft’s progress.
Which would be unfair, because Microsoft is plainly taking extra care to develop the business security of their product range, including the excellent Office365, Microsoft Azure and now Windows 10.1. Microsoft is clearly listening to business’ fears, and businesses should welcome it.
AirDrop must be prompted to recognise older Apple devices
Apple’s AirDrop tool has been a much praised addition to Apple’s software lineup – allowing Mac users to wirelessly transfer files from one Apple device to another in close proximity.
However users often report that their new Mac is unable to ‘see’ adjacent Mac devices, preventing them from using AirDrop.
The solution is surprisingly simple: look to the bottom of the AirDrop window on the newest manufactured device, where a small link reads “Don’t see who you’re looking for?” clicking this opens a new option “Search for an older Mac”, which widens the search to older devices running OS X or iOS.
There’s been no explanation from Apple as to why Airdrop is set up in this way, but enabling ‘Search for an older Mac’ allows a 2015 Macbook to find a previously invisible 2011 Macbook with ease, allowing you to begin transferring files.
Lineal have over 20 years of Apple expertise: contact us today via 01271 375999 or email [email protected]
Here at Lineal we’re seeing more and more users ask for upgrades to Solid State Drives (SSDs) in our Repairs & Upgrades Shop. What is this best kept secret?
Solid State Drives are the modern replacement for your old computer hard disk, superceding the traditional magnetically-written hard disk with an integrated flash-based system more like a memory stick. Without fragile moving pieces any laptop equipped with an SSD is much more durable in the real world, where computers receive frequent accidental knocks, scrapes and shocks which could damage a traditional hard disk. No laptop is invincible, and for businesses looking to avoid expensive hardware repairs, upgrading to an SSD can be a shrewd investment.
Operating through intricate circuitry rather than a spinning mechanism, SSDs run silently and are much more power efficient, more environmentally friendly, and offer users extended battery life.
“No moving parts means an SSD is much more practical than your old computer hard disk.” explained Ian Meredith, Network Analyst at Lineal: “SSDs are more advanced, reading and writing data quicker, running cooler and less likely to need maintenance.”
Manufacturers are already pushing boundaries: Samsung recently announced the world’s fastest SSD ever. Weighing in at just 10 grams, the Samsung 950 Pro is a 1 TB monster SSD boasting read speeds of 2.5Gb per second, and write speeds of 1.5Gb per second.
“It’s straightforward for us to replace the drives on both MAC and Windows Devices” added Ian: “SSD prices have plummeted recently and in our Repairs & Upgrades shop we can move all a client’s existing data across to the new drive once we’ve built it into their laptop.”
“With a routine SSD upgrade we can provide improved performance to users who need it, or peace-of-mind to those clients who fear their indispensible laptop’s hard-drive may be reaching the end of its life.”
Contact Lineal about upgrading your organisation’s IT with a Solid State Drive (SSD) today – call us: 01271 375999.
Cyber crime is finally set to become the UK’s most common crime type, following inclusion in the latest crime figures from the Office for National Statistics (ONS).
This re-classification comes only days after news headlines emerged that an Eastern European crime group successfully used ‘Dridex’ malware to steal over £20m from UK bank accounts via thousands of infected PCs in the UK.
The 2015 National Strategic Assessment from the National Crime Agency estimates that losses due to cyber crime in the UK now amount to a staggering £16 billion annually. The NCA also asserted that the theft of large amounts of private companies’ data still faces ‘considerable under reporting.’
Nowhere is this more threatening than for those in the financial services industry, where both reputations for reliability and access to funds make IT security of paramount importance, requiring compliance with the strictest procedures for identity validation, network safety and fraud detection.
All businesses need to be prepared for the future, where cyber crime is likely to become more sophisticated and UK companies may be expected to demonstrate greater data protection measures. This week Microsoft promoted it’s Financial Services Compliance program in connection with Office 365 – making assurances (aimed squarely at businesses in the financial sector) of direct access to staff and resources to ensure that Microsoft Office cloud services comply with financial security regulations.
Greater awareness of cyber crime amongst Government figures, the media and the public can only be a good thing, but ultimately it still remains very much up to the individual to ensure their IT systems are secure – before the worst happens.
More than 70% of businesses fail after significant data loss. Lineal can install a range of security measures to safeguard your business IT systems and data – enquire today via: http://www.lineal.co.uk/contact/