Make Microsoft Teams your Phone System

Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.

Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.

But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.

teams phones

Poly CCX Series Teams Phone Handsets

This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.

Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.

teams phone system licensing

All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.

With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.

Gamma, whose popular Horizon system operates nearly half a million UK business phone seats, are also giving every sign that Teams Direct Routing will also be the more cost-effective choice when compared to Microsoft’s own call plans.

Teams Direct Routing is likely to prove an extremely popular choice for companies seeking to modernise, and ‘get the most’ out of Teams. Take our advice: this one is going to be big.

 

For more information on Microsoft 365 and Teams, click here.

For more information on Microsoft 365 licensing, click here.

For more information on how Microsoft Teams can be deployed as a full phone system, please contact our team today.


Reply All Email Storm Protection launches for Exchange Online

Microsoft have announced Reply All email storm protection for Exchange Online – designed to prevent crushing organisational reply all email chains.

By default, the feature will detect ten reply all emails to over 5,000 recipients within 60 minutes, (what IT admins jokingly call a ‘reply-allpocalypse’) and will block further sending to prevent the problem escalating.

A particular problem in large organisations, email storms begin when large numbers of recipients click ‘reply-all’ either to respond or ask to be removed from the chain – massively multiplying the overall number of emails passing through Exchange servers.

If you find yourself stuck in a big reply all email storm, the guidance is simple: Do nothing. Do not reply to the email. Replying only makes the problem worse for everyone in the email chain, including you.

reply all email storm protection

Reply all email storms have plagued large organisations. The NHS was infamously struck by a server-crushing 500 million emails in less than two hours on 14th November 2016, after an IT contractor accidentally sent a test email to everyone with an NHSmail email address – approximately 840,000 people.

Microsoft itself became one of the first test cases during the “Bedlam DL3” incident of 1997, when a user emailed 13,000 company addresses. Other users unaware of how many replies they were sending asked to be removed, and by the time the storm had subsided a terrifying 15 million emails had been sent – far beyond the capacity of late-90s email servers.

Reply-all email storm protection is currently being rolled-out to Microsoft Exchange Online and packaged services including Microsoft 365.

 

For IT Support and expertise, please contact Lineal today.


Hands on with the new Office Mobile App

Microsoft have combined the mobile versions of its Office programs into a single new Office app, uniting Word, Excel and Powerpoint under a single banner.

It’s true that Microsoft would prefer you use their whole Office 365 suite of apps, but the combination isn’t just strategic – the new mobile Office includes a whole toolkit of new abilities better optimised for mobile.

A number of typical tasks people might tackle when using a smartphone, such as PDF signing, reading QR codes, photo-to-document conversion or scanning PDFs with Microsoft Lens, are all ‘baked in’ to the new mobile Office version, with Microsoft clearly trying to maximise awareness of these lesser-known extras.

Such tools are activated from a new ‘Actions’ menu aimed at simplifying the controls users have to input to complete common tasks, as part of Microsoft’s Fluent design scheme.

Microsoft Word comes with a new dictation ability (which may be familiar to those using the desktop app) that supports speech to text. It’s hard to imagine users writing lengthy documents this way unless forced not to type, although assembling plain text into a OneDrive file for others to collate, or editing changes into an existing project might be more practical.

Excel is, of course, not a natural fit on mobile – where individual cells remain a bit fiddly on a touchscreen. Even so, there are improvements here too: Excel ‘cards’ simplify wide Excel rows into a simple summary, which ensures the user doesn’t have to open an unwieldy spreadsheet to find information.

 

Again, there’s an awareness here – that very few users will seriously attempt heavy editing via mobile, but access and convenience is critical for a workforce that increasingly operates on the move. Powerpoint presentations can also be created from a bullet-point list: not a work-of-art perhaps, but potentially a lifesaver at short notice.

Outlook, Teams, OneNote and the other Office 365 apps remain independent (for now) although it’s easy to imagine some of these also being merged into the combined app in future, as Microsoft seeks to build a seamless experience between the different productivity apps of the popular Office package.

In a diplomatic move, Office also includes support for popular third-party storage apps including Google Drive, Dropbox, iCloud and Box.

Microsoft Office is available for iOS via the App Store here: (https://apps.apple.com/app/id541164041) and for Android via Google Play here: (https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow)

Try it today!

 

Lineal are a Microsoft Gold Partner – for IT support and expertise, please contact us today.