Microsoft Copilot will release to users worldwide from 26th September 2023.

The flagship natural language AI tool that previewed back in March of this year brings ChatGPT functions to a whole range of Microsoft productions including your favourite Microsoft 365 apps, Azure, Bing and into Windows itself.

At a colourful launch event in New York, Microsoft CEO Satya Nadella debuted the official release of Copilot and demonstrated ways AI can revolutionise everyday tasks – whether that be writing emails, interpreting or generating images, transcribing handwriting into maths, or intelligently answering questions.

Copilot assistance aims to make Microsoft 365 apps including Teams, Word, Excel and more increasingly powerful – with users able to simply request complex data handling tasks rather than manipulating the data manually themselves. For more creative work, Copilot can also generate visual results within longstanding Microsoft apps like Paint.

This presents some fascinating opportunities for companies using the Microsoft 365 suite – common tasks such as ‘Re-write this email more professionally’, ‘Summarise this meeting’ and ‘Make me a set of PowerPoint slides based on this document’ would all be achievable within a few seconds.

Features from the Bing public preview have also made it into the release version – with users able to choose ‘More Creative’ ‘More Balanced’ and ‘More Precise’ language options to give the AI’s output a different tone, and draw on the wider web-based dataset that is previously unknown to the user.

For example, in another impressive example of Copilot using web and user data intelligently, an American user uploads a photo of a UK plug adaptor and asks ‘Will this work in London?’ Copilot is not only able to check based on an understanding of the image, but understands what the user means by ‘work’ and is able to confirm that the plug is the correct choice.

Some interesting guard rails have also been rolled in – Microsoft have previously stated that a firebreak exists between user data and the web dataset used to train the AI, but Copilot can use both to respond to prompts. Images created using the next version of DALL.E will also be crytographically signed as ‘Created by AI’, effectively signing the content as AI-generated.

Copilot will soon begin appearing to most users on the Windows toolbar – coinciding with the new upgrade of Windows 11 that is due on 26th September. Within Microsoft 365, Copilot Chat functions will begin appearing in app updates for Enterprise licence customers from 1st November 2023.

For Microsoft expertise and support, please contact our team today.

Microsoft have altered how macros activate in Microsoft Office files, in an effort to improve users’ cyber security.

Macros, which allow office files to run sequences of commands, can be used to automate simple tasks – but also maliciously by hackers as a mechanism of attack.

Macro-based hacks have been around since the late 1990s, but remain surprisingly effective. Users are commonly asked to open unexpected email attachment and authorise the macro to see its mystery contents, allowing the macro to introduce malware onto the system. In effect, users authorise the hack themselves.

Instead of the old yellow ‘Security Warning’ labelled with an instant ‘Enable Content’ button users previously saw when using Microsoft Office applications, files will now prompt with a red ‘Learn More’ button, and users will be forced to see guidance on using macros securely, before being able to enable the content.

This small move – which was originally rolled out, rolled back, and then rolled out again – has been part of a slow clampdown on macros that has lasted more than two decades. Over the years macro functionality has steadily had more restrictions applied – in 2003 IT admins could require macros to have a trusted certificate (more like software applications) and as of 2013, could block macros by default.

But Microsoft hopes this simple firebreak will nudge us to think twice, and stop (potentially millions) of people from endangering themselves and their technology with a click.

Human nature continues to catch out many users curious about mystery documents – particularly since only a small fraction of Microsoft Office users are even aware of Microsoft 365’s powerful automation features.

For IT support and expertise, please contact our team today.

Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.

Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.

But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.

Poly CCX Series Teams Phone Handsets

This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.

Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.

All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.

With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.

Gamma, whose popular Horizon system operates nearly half a million UK business phone seats, are also giving every sign that Teams Direct Routing will also be the more cost-effective choice when compared to Microsoft’s own call plans.

Teams Direct Routing is likely to prove an extremely popular choice for companies seeking to modernise, and ‘get the most’ out of Teams. Take our advice: this one is going to be big.

For more information on Microsoft 365 and Teams, click here.

For more information on Microsoft 365 licensing, click here.

For more information on how Microsoft Teams can be deployed as a full phone system, please contact our team today.

Microsoft have announced Reply All email storm protection for Exchange Online – designed to prevent crushing organisational reply all email chains.

By default, the feature will detect ten reply all emails to over 5,000 recipients within 60 minutes, (what IT admins jokingly call a ‘reply-allpocalypse’) and will block further sending to prevent the problem escalating.

A particular problem in large organisations, email storms begin when large numbers of recipients click ‘reply-all’ either to respond or ask to be removed from the chain – massively multiplying the overall number of emails passing through Exchange servers.

If you find yourself stuck in a big reply all email storm, the guidance is simple: Do nothing. Do not reply to the email. Replying only makes the problem worse for everyone in the email chain, including you.

Reply all email storms have plagued large organisations. The NHS was infamously struck by a server-crushing 500 million emails in less than two hours on 14th November 2016, after an IT contractor accidentally sent a test email to everyone with an NHSmail email address – approximately 840,000 people.

Microsoft itself became one of the first test cases during the “Bedlam DL3” incident of 1997, when a user emailed 13,000 company addresses. Other users unaware of how many replies they were sending asked to be removed, and by the time the storm had subsided a terrifying 15 million emails had been sent – far beyond the capacity of late-90s email servers.

Reply-all email storm protection is currently being rolled-out to Microsoft Exchange Online and packaged services including Microsoft 365.

For IT Support and expertise, please contact Lineal today.

Microsoft have combined the mobile versions of its Office programs into a single new Office app, uniting Word, Excel and Powerpoint under a single banner.

It’s true that Microsoft would prefer you use their whole Office 365 suite of apps, but the combination isn’t just strategic – the new mobile Office includes a whole toolkit of new abilities better optimised for mobile.

A number of typical tasks people might tackle when using a smartphone, such as PDF signing, reading QR codes, photo-to-document conversion or scanning PDFs with Microsoft Lens, are all ‘baked in’ to the new mobile Office version, with Microsoft clearly trying to maximise awareness of these lesser-known extras.

Such tools are activated from a new ‘Actions’ menu aimed at simplifying the controls users have to input to complete common tasks, as part of Microsoft’s Fluent design scheme.

Microsoft Word comes with a new dictation ability (which may be familiar to those using the desktop app) that supports speech to text. It’s hard to imagine users writing lengthy documents this way unless forced not to type, although assembling plain text into a OneDrive file for others to collate, or editing changes into an existing project might be more practical.

Excel is, of course, not a natural fit on mobile – where individual cells remain a bit fiddly on a touchscreen. Even so, there are improvements here too: Excel ‘cards’ simplify wide Excel rows into a simple summary, which ensures the user doesn’t have to open an unwieldy spreadsheet to find information.

Again, there’s an awareness here – that very few users will seriously attempt heavy editing via mobile, but access and convenience is critical for a workforce that increasingly operates on the move. Powerpoint presentations can also be created from a bullet-point list: not a work-of-art perhaps, but potentially a lifesaver at short notice.

Outlook, Teams, OneNote and the other Office 365 apps remain independent (for now) although it’s easy to imagine some of these also being merged into the combined app in future, as Microsoft seeks to build a seamless experience between the different productivity apps of the popular Office package.

In a diplomatic move, Office also includes support for popular third-party storage apps including Google Drive, Dropbox, iCloud and Box.

Microsoft Office is available for iOS via the App Store here: (https://apps.apple.com/app/id541164041) and for Android via Google Play here: (https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow)

Try it today!

Lineal are a Microsoft Gold Partner – for IT support and expertise, please contact us today.