This July, Lineal we be launching our new online Client Portal for all our IT support and managed services clients.
We’ve been preparing this for some time, and we’re excited to see it go live!
Our new Client Portal will be available from week beginning Monday 19th July, and will provide a smart new way of raising IT support tickets with our IT Support Team.
How will it work?
The Client Portal button is accessible in the top right hand corner of our website (on both desktop and mobile devices) and can be used to raise a new IT support ticket directly with our IT Support Team by clicking ‘New Support Ticket’.
You’ll receive email updates whenever the status of your ticket changes.
Since the Client Portal also allows you to log in and check recent progress on your support tickets, you will be asked by email to create a username and personal password when accessing the portal for the first time.
What does this mean?
We’re introducing this extra tool to help resolve your IT queries (particularly routine queries) faster and even more efficiently.
For various reasons, many of our customers have told us they would benefit from the added convenience and transparency of this instant access, self-service tool. Behind the scenes, our IT support package remains the same great service you can rely on.
Can I still use email or phone?
Absolutely! Our full helpdesk IT support service will remain open as normal via [email protected] or 01271 375999. In addition, you’ll also be able to monitor these tickets via the portal.
We hope the new Client Portal will save you both time and effort – providing an easy and convenient new way to raise support tickets swiftly and track progress.