No need for a backup if it’s safely in the cloud, right? Wrong – here’s three reasons your team still needs to independently backup cloud data.

1. Retention Time

Popular cloud-storage platforms like Microsoft Office 365, Google G-Suite and Dropbox only retain deleted items in trash/deleted items for 30-days, with the longest ‘from beyond trash’ recovery being 90-days in some cases. Dropbox Pro and Business accounts may optionally extend this to 180 days, but this is still a limited window for many businesses.

Three months is not a long time – and users are often horrified to discover they can’t simply salvage a deleted file under any circumstances beyond this event horizon.

Astonishingly, this misunderstanding  helps contributes to top cause of business data loss being… human error. Delete (an un-backed up) file in haste, and repent at leisure.

Advisable cloud-backup platforms such as Veeam Backup for Office 365 and Barracuda Cloud to Cloud Backup can be used to keep a fully automated and distinct backup of cloud-based data, well beyond the default retention limit.

2. Single File Recovery

Some cloud storage platforms only allow the user to recover one file at a time – designed as they are to be used by large numbers of users interacting with individual files. This feels very practical, until it comes to a situation where an organisation needs to restore larger quantities of data in one go – such as cases of widespread malicious deletion by an employee or hacker.

Even on a relatively serviceable 50Mb/s broadband download connection, 1TB of data would take more than five and half-hours to restore centrally – and some platforms even require each file to be restored individually via manual control. In the short term, this might put significant pressure on a business or organisation’s ability to function.

This is something often ignored in Business Continuity planning – not just whether recovery is possible, but how long will it take. More comprehensive backup options normally allow a full, automated restore, either to the existing platform or an entirely new environment.

3. The Email Problem

Despite premature claims of email’s demise, many users still keep their entire working life in their inbox – including not only communication, but attachments.

Having moved traditional Exchange servers to the cloud, businesses often don’t have a backup for these (even in text form) beyond that of files. Why should email be any different?

A much better solution, and one that guarantees better sleep, is to put in place a backup service that includes your email estate, that is fully indexed, searchable and restorable for when you need it most.

For IT Support and backup expertise, please contact our team today.

This week Microsoft Teams gained 12 million daily users, bringing the total to 44 million globally. During the past few days, Microsoft have raised cloud computing capacity by 600% to support this surge in demand for remote-working tools.  

If it’s all new to you, or you’re working from home for the first time – never fear! Lineal have assembled some of the best online Microsoft Teams resources to help users of all levels. 

We’ll update this ultimate guide to Microsoft Teams to include valuable new videos, examples and training materials as we discover them. 

The Basics 

• Microsoft Teams Quick Start Guide: https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf 
• Welcome to Teams [VIDEO]: https://support.office.com/en-gb/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams&ui=en-US&rs=en-GB&ad=GB 
• Introducing Microsoft Teams [VIDEO]: https://www.youtube.com/watch?v=nKU-FMzZFF0 

Intermediate 

• Getting Started with online meetings [VIDEO]: https://www.youtube.com/watch?v=Bl-P0Jrs3g0&list=PLXPr7gfUMmKxuxmc5ZKF-6Zhi4IoNn1c6 
• Simple Microsoft Teams Video Training Online: https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7
• ‘Everyday Etiquette in Microsoft Teams’ (Credit: Matt Wade/Chris Webb – AtBot/Avepoint): https://avepointcdn.azureedge.net/pdfs/en/Etiquette-in-Teams-eBook.pdf
• Learning sections of Microsoft Teams: https://support.office.com/en-us/teams 
• Microsoft Tips: https://www.microsoft.com/en-us/tips/home 
• Download Teams for mobile via Google Play: https://play.google.com/store/apps/details?id=com.microsoft.teams&hl=en_GB via Apple App Store: https://apps.apple.com/gb/app/microsoft-teams/id1113153706 

Experienced 

• What’s New in Microsoft Teams? Release Schedule: https://support.office.com/en-gb/article/what-s-new-in-microsoft-teams-d7092a6d-c896-424c-b362-a472d5f105de 
• Microsoft Learn Courses: Teams – https://docs.microsoft.com/en-us/learn/browse/?products=office-teams&resource_type=learning%20path 
• How to use Screenshare/Powerpoint during meetings [VIDEO]: https://www.youtube.com/watch?v=ISSDppQnyiE&list=PLXPr7gfUMmKxuxmc5ZKF-6Zhi4IoNn1c6&index=6 
• Managing Calendar in Microsoft Teams [VIDEO]: https://www.youtube.com/watch?v=jwUGAgiWaXI&list=PLXPr7gfUMmKxuxmc5ZKF-6Zhi4IoNn1c6&index=2 
• ‘Teams on Air’ Series [VIDEO]: https://www.youtube.com/watch?v=RU0nqhSrCkU&list=PLXPr7gfUMmKxeNajnxxy1QK4J6uXDgJ9Z 
• Guide to Teams Security Permissions: https://support.office.com/en-us/article/team-owner-member-and-guest-capabilities-in-teams-d03fdf5b-1a6e-48e4-8e07-b13e1350ec7b 
• Microsoft 365 Blog: https://www.microsoft.com/en-gb/microsoft-365/blog/ 
• Microsoft Trust Centre: https://www.microsoft.com/en-us/trust-center 

Lineal are a Microsoft Gold Partner – for expertise and support, please contact our team today.

Microsoft are offering an initial ten free Charity Microsoft 365 licenses for Nonprofit organisations.

Microsoft 365 allows users across an organisation to work more flexibly, collaborate on shared work and maintain an ‘always-up-to-date’ software base across a charitable organisation.

The flagship ‘Microsoft 365 Business’ cloud IT bundle, which normally retails at £15.10+VAT per user per month (Or £3.80+VAT per month for NonProfits) includes everyone’s favourite Microsoft Office 365 apps such as Word, Excel, Powerpoint, Outlook and more. 50GB of Exchange Online email hosting per user is also included as standard, with 1TB of cloud OneDrive storage, and Windows 10 Pro licensing for each user’s device, packaged with a host of organisational security features.

Lineal’s Head of Technical Services Matt Norris explained: “This is a super offer which we’re expecting to do some real good in the Charitable sector especially – and hopefully nonprofits will snap up their free Charity Microsoft 365 licensing while it’s available. Office 365 makes flexible working and collaborative projects much easier, advantages that we know are a key concern for many in the voluntary sector.”

Interested in this offer for your organisation? Please click here.

Lineal are a trusted Microsoft Gold Partner, click here to learn more about Microsoft Office 365 cloud working.

Microsoft have announced their plans for combining Skype for Business and Microsoft Teams, setting out how the two communications platforms will merge in a new Microsoft Teams roadmap.

As Lineal predicted just a few weeks ago, Microsoft will indeed align the two apps under one heading, named Microsoft Teams, from Summer 2018.

Microsoft Teams, a super-smooth instant messaging and group sharing app for business, will go head to head with rapidly expanding collaboration app rivals like Slack and Basecamp, but will incorporate the enterprise business telephony and conferencing abilities (including PSTN calling, video conferencing and group screen sharing) from the hugely popular Skype for Business.

Consistent across Windows and Mac client versions, on mobile and in the cloud – the new teams roadmap details ‘Messaging’, ‘Meeting’ and ‘Calling’ changes to the app for Q4 2017 through to Q4 of 2018.

On the Messaging side all new planned features (for example contact groups, chat between the two apps and Skype for Business contact import) will be available by the end of Q1 2018, although Meeting and Calling additions are more gradual.

Certain Meetings features, such as browser-based meetings via teams and audio conference calls will be available by Q4 of 2017, although power uses will need to wait until Q2 of 2018 for more advanced features such as recording, powerpoint share and PSTN fallback.

Call queues, out of office support and transfer to PSTN call tools will be running by next Summer, with call park and shared line appearance delayed until Q4 of 2018.

Users can already run both Skype for Business and Teams side by side, although Microsoft will increasingly push users in the direction of the latter. Extra help materials for organisations making the transition can be found here.

Both Teams and Skype for Business are already included at no extra charge to Microsoft Office 365 Business Premium customers, although many do not even realise the leading communication apps are available to use.

While the combined product is likely to be an extremely powerful and flexible business tool, Microsoft’s challenge for the Teams roadmap will be to make Microsoft Teams as much of a household name as the Skype brand.

Lineal are a Microsoft Gold partner – contact us today for Office 365 support.

iOS 11 users who updated their iPhones and iPads this week have been given a nasty shock, upon discovering Microsoft email services will no longer function correctly.

Apple are reported to be ‘working closely’ with Microsoft to resolve the issues – affecting compatibility with Microsoft Exchange 2016, Office 365 and Outlook.com – which display an error message informing users that their mail account “Cannot send mail. The message was rejected by the server.”

One week on from Apple’s flagship iPhone X launch, the problem leaves the tech giant with a public relations headache, as early adopters of the newest touchscreen operating system rush to complain online.

Until this recent development, Office 365 had proved hugely popular with iPhone and Mac users – allowing them to plug Microsoft cloud infrastructure, for dull company email and calendars behind the scenes, into their favoured Apple devices and applications for a a more enjoyable user experience.

Rubbing salt in the wound, Microsoft also published an official support warning on Tuesday, rather mischievously entitled: “You can’t send or reply from Outlook.com, Office 365, or Exchange 2016 in iOS 11 Mail.app”. According to MacRumors, beta testers (including engineers at Lineal) were raising the Microsoft email service problem as early as July, although it appears to be unresolved by Apple’s developers.

Users urgently needing email are advised to download the Outlook for iOS app from the App Store as a lifesaving alternative, suffer a more Microsoft branded email experience, and await rescue from Apple bug fixers.

Microsoft Forms has launched in initial preview to commercial customers – adding data gathering, surveys, opinion polls and quizzes to Office 365’s list of abilities.

Originally released to Microsoft Education customers for classroom use, the commercial release is likely to interest those gathering client or staff feedback, or doing market research.

The delay in launch has been worth it though: entirely cloud-based Microsoft Forms boasts some more advanced features than free alternatives, including branching surveys which alter question paths as the subject answers, and more extensive visual customisation – helping companies match each survey to their branding.

By swapping from the ‘Questions’ Tab to the ‘Reponses’ tab form-builders can view data collection in real-time and Forms integrates nicely with other popular business applications in Office 365, including Excel and even SharePoint. As with others, form-builders can also use a range of link-based permissions sharing to make surveys open to exact security groups.

It’s not yet been made clear which Office 365 packages will grow to include Forms as standard, although it looks intuitive, clear, responsive across a wide array of screen-sizes, and powerful enough to become a firm-favourite.

Lineal are a Microsoft Gold Partner and Authorised Education Gold Partner: for Office 365 support and advice – contact our team today.

Outlook Stops Spam Emails

At Lineal we’ve found the most commented upon feature of Microsoft’s Office 365 email has been the reduction of spam – but why does running your email from the cloud make Outlook 2016 so much better at blocking these annoying spam emails?

On your old in-house email server, Outlook stops spam emails being delivered based on whatever policies and protection you’ve put there and maintained (or not…,) whilst Office 365 is managed all year round as a remote service, with up-to-the-hour security updates in Microsoft data centres. Moving your business email to the cloud ensures your inboxes are not just company compliant, but physically and virtually safer.

Firstly, Office 365 checks your email for known suspicious attachments or malicious links. If neither are found, your email is screened through three independent Anti-virus engines, before being delivered safely to your inbox.

But what if something suspicious is found? Malicious links are re-written where possible, and suspicious attachments are removed to a sandboxed (isolated in software) ‘detonation chamber’, where they are opened safely to check for harmful code. Any attachments still deemed to be dangerous are removed from the email before being processed further.

Due to sheer volume of email processed through Office 365, Microsoft are also able to use information about all threats seen worldwide, and protect your inbox from even brand new ‘zero-day’ dangers seen elsewhere online.

Office 365 business packages (which can be trialled for free via Lineal) have been made increasingly secure over the past year – with Microsoft opening new UK based data centres and introducing new admin centre for power users to manage system usage in large organisations more effectively. 97% of people can’t identify a phishing email, so it’s important to know that Office 365 will remain vigilant.

Lineal are a Gold Microsoft Partner: for Cloud help and support contact our team today.

Microsoft Access

Microsoft Access is making a return to Microsoft Office, and will soon be offered as a free extra to many cloud customers.

In a recent announcement from Microsoft, the ‘Access Team’ confirmed that the popular business database tool would be making a return as a part of the standard package available to all Office 365 Business Premium customers.

Officially the move continues Microsoft’s commitment to keep expanding Office 365’s cloud service to make more features available (including the new Slack-style Microsoft ‘Teams’) giving Office 365 subscribers ever more for their money. 

Unofficially, we wonder whether omitting Microsoft Access from the well-known ‘suite’ of Microsoft Apps (Word, Excel, Powerpoint and others) has seen Microsoft lose it’s 1990s database dominance to other platforms or CRM systems. Reintroducing the app may be timely for modern businesses that are increasingly interested in studying their data, and help encourage a wider audience to take a second look at the powerful program.

Recent iterations of the popular database management system have expanded on the traditional database store and report tools, allowing power users to use Access to develop web apps and other software, or act as the practical visual ‘front-end’ for more complex ‘back end’ database systems like Microsoft SQL Server or Oracle.

In addition, Access will be available with a set of enterprise data connector allowing Office 365 users to integrate their databases with Dynamics CRM, Salesforce and others.

Office 365 Business premium (which you can try through Lineal for free here) will include the latest version of Access to all new and existing customers from December 2016.

Lineal are a Microsoft Gold Partner – for help and expertise, contact us today.

UK data centres –

Microsoft’s Office 365 Team have announced the availability of multiple UK data centres for customer data.

The move follows increasingly strict rules on data compliance in the financial, security, health and public sectors – with more cloud IT users looking to ensure their data remains safely located in the UK.

Prospective customers considering the implications of Office 365 are able to view the locations of Microsoft’s uk data centres with this online ‘Where Is My Data?’ map, which now displays both the additional data centres and the Microsoft cloud services they support, in both London and Durham, with a third site anticipated for Cardiff.

Office365 and Azure Users will also have the ability to ‘re-locate’ their data from regional data centres (in most cases based within mainland Europe) to the new UK service.

In addition to the security and legal advantages for protecting sensitive data, cloud users of Office 365 are likely to benefit from lower costs, online backups and collaborative, remote access to files.

For now, the ability to re-locate Office365 or Azure data to the UK is likely to be restricted, with priority expected to be given to high-profile UK public sector customers including NHS Trusts and the Ministry of Defence – the latter mirroring many customers belated move to the cloud, upgrading legacy on-site systems in use since 2005.

The new infrastructure has been widely praised, with Microsoft clearly investing heavily in addressing the doubts many have about moving their IT to the cloud; reducing Office365 downtime to just 4 hours per year, and now re-locating data within country of origin for compliance with a high standard of data protection.

Contact Lineal for advice on moving to the cloud, or for a free trial of Microsoft Office 365 Business Premium, click here.

fake invoices

This week’s IT security alert from Lineal – fake invoices which ask users to run a dangerous piece of code.

The example above comes from a fake Word document emailed with a typical text line, such as ‘Please check this invoice’ or ‘Double check my numbers for me’, to an unsuspecting user.

Upon opening, the document appears to load a popup from Office 2016 prompting the user to ‘Enable Content’ for compatibility purposes, before they can view the detail of the ‘invoice.’

In fact, the display is just an image within the word file, and the ‘Enable Content’ content button instead runs a piece of Visual Basic code downloading unknown malware from the internet.

The scam relies on users’ curiosity at the unusual $1999.00 charge, and upon reaching a user still running an outdated version of Microsoft Office.

Several measures can be taken to prevent this kind of attack:

• Don’t click any popup that doesn’t visibly pop ‘open’ in Microsoft and don’t ‘Enable Content’ you can’t see in a document.

• Consider an email filtering service like Barracuda – in the above example, Barracuda had recognised this email as malicious and stripped the code from the document before placing it in the correct email inbox for the intended recipient.

• Invest in a high-quality antivirus and IT security software like ESET – using sophisticated heuristics and live scanning ESET can block this kind of threat, and advanced versions operate a comprehensive watchlist of fake ‘phishing’ scams which might try to imitate legitimate companies online.

• Move to Microsoft Office 365 – Microsoft’s cloud subscription model now ensures that you’ll always have the most up-to-date version of Microsoft Office, and therefore that if a document gives you this kind of message, it may be a scam.

For IT Security advice and guidance – speak to Lineal today.

Exchange Server 2007

Lifecycle support for Microsoft’s Exchange Server 2007 email will end in April 2017, Microsoft has confirmed.

Existing email servers will continue to work past this date initially, but will receive no further patching without purchasing ‘custom support’ at an unknown extra cost. Each version of Exchange is predicted to last only around 10 years, with the 2016 edition lasting until 2025.

Exchange 2007 was included as part of Microsoft Small Business Server 2008 which went end of mainstream support last year. With the challenges of ensuring systems are secure, upgrading from SBS 2008 sooner rather than later will be the order of the day for many businesses.

Unfortunately, upgrading old copies of Exchange Server 2007 to Microsoft’s latest version of Exchange Server (2016) may be more challenging than many organisations will expect, as a direct migration is not available.

This forces users to stepping-stone via the 2010 or 2013 versions, a restriction that will be familiar to any business that has tried to upgrade a legacy Windows XP system to Windows 10, who must buy a redundant Windows 7 license just to make the transition.

The best alternative solution for many will be to abandon their on-site Exchange Server entirely and take the option with a much smoother transition: instruct a Microsoft partner to seamlessly migrate their email to Microsoft’s excellent Office 365 cloud offering.

Lineal can offer consultancy services for upgrade and migration planning in addition to being a certified Microsoft Partner. We specialise in Office 365 and hybrid deployments across the entire Microsoft product set.

Please get in touch to find out how easy and cost effective it can be to move your email to the cloud with Lineal.

Ever wish you could add handwritten notes to documents in Microsoft Office? Now you can – as Microsoft have unlocked the ‘Draw’ tab for Office 365.

The new tools come with a range of pen shapes and bright colours, and have been designed particularly with touchscreens and tablets in mind. Accessible across all Office 2016 documents, spreadsheets, presentations and notes, the ‘Draw’ tab follows the recent releases of Microsoft Surface Pro 4 and the iPad Pro. Those with clumsy fingers may prefer to use a stylus.

It’s undoubtedly a pretty and relevant addition to Microsoft’s historically bland Microsoft Office – the simple colour wheel can be used for highlighting text or adding freeform annotations in various ‘ink’ colours.

Behind the new sketchpad fun is some intelligent software, which includes shape recognition that allows users to ‘rough’ draw polygons for conversion to regular shapes for use in diagrams or flowcharts .

The possibilities for working collaboratively, marking homework, sketching designs, reviewing reports or simply saving paper are endless and enjoyable – and show just how practical Office 365 has already become.

Explore Office 365 with Lineal today: click here or call 01271 375999