Zoom has introduced revisions to its Terms of Service that have sparked significant controversy over user privacy.

It appears that Zoom may begin using calls between millions of users around the world to train AI products. The updated terms contain two standout sections, 10.2 and 10.4, which hold considerable implications for the extent to which Zoom can leverage user data. These segments specify Zoom’s entitlements to gather and utilise “Service Generated Data,” encompassing telemetry data, product usage information, diagnostic data, and analogous content collected in conjunction with users’ use of Zoom’s services or software.

Explicitly specified in Zoom’s revised policy is its exclusive ownership over Service Generated Data. This dominion extends to the company’s prerogatives to alter, disseminate, process, exchange, retain, and warehouse said data “for any purpose, within the limits and parameters stipulated by applicable law.”

“…You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content and to perform all acts with respect to the Customer Content, including AI and ML training and testing.”

Of particular concern is the overt declaration of the company’s right to employ this data for the training and enhancement of machine learning and artificial intelligence systems, with the inclusion of algorithm and model refinement. This particular clause raises the question of a lack of opt-out alternatives, something that is bound to fuel intense debate about user-generated consent and individual privacy.

Zoom justifies these measures as indispensable for delivering services to patrons, supporting the services, and enhancing its range of offerings including software and other products. Nevertheless, the implications inherent in these clauses are all-encompassing, particularly as they seemingly permit Zoom to harness customer data for any purpose associated with the activities or processes detailed in section 10.3.

Remarkably, Zoom has not issued any comments regarding these amendments yet. While Zoom’s motivations may center on elevating their platform and providing an improved experience, the extent and profundity of these adjustments are likely to cause disquiet among numerous users, particularly security and privacy advocates, thereby prompting inquiries into how their data is being leveraged.

For more software expertise and support, please contact our team today

October sees the release of MacOS Ventura to the World – what can Mac users expect in the latest release?

As with previous MacOS releases, Apple clearly has one eye on the times, with the latest version of their operating system packed full of features for more flexible working patterns, mindfulness considerations and security additions. Read on to learn more.

DeskView

Top of the list from Apple is DeskView, which lets those with an iPhone 13 or 14 use the device as an external FaceTime camera. Ignore the promotional material about clipping your iPhone to the top of your MacBook for a better selfie – the real benefit here is as a portable camera that be used to show others on the call a view they can’t normally see – such as your keyboard, paperwork or objects behind the screen. Powerful stuff indeed.

Focus Filters & Stage Manager

An idea tested elsewhere but new to MacOS – focus filters allows you to group apps into types (‘Productivity’, ‘Communication’ etc.) and settings for those apps when that filter is applied. This helps cut out distraction and makes it easier to apply a kind of overarching ‘Work’ setting to your device when you need to concentrate.

Also new to MacOS is Stage Manager – a window control mechanism that parks apps stage left to make it easier to cycle through windows and control many interfaces at once.

Security enhancements

We’ve written about Lockdown Mode before – but the hyper-secure setting recently released for iOS users is now coming to MacOS as well: allowing those who are highly targeted or travelling in more dangerous parts of the world to set ultra-strict communication settings for their device to protect against surveillance malware.

Apple also makes good on its promise to support a passwordless future in line with the recommendations of the FIDO Alliance – introducing uniquely generated cryptographic passkey support for websites that links to biometrics.

Mail Improvements

Apple has quietly tidied up some of the gaps between Mail and other well-known email clients that are also available. Mail now includes a 10-second delay switch to stop an email being sent, automated reminders, and mercifully: scheduled sending, which will all appear in the newly released OS version.

Safari Updates

If you’re the kind of person who keeps hundreds of tabs open and lives through a browser – Safari tabs can now be grouped together to make organising your world easier – and shared with other users easily, helping you build and use collections of URLs easily. FaceTime calls will also now work within a browser, to save you returning to your iPhone.

For Apple Mac expertise and support, please contact our team today.

Apple has released two urgent security warnings for iOS, iPadOS and macOS in response to two new zero-day vulnerabilities.

The company believes both weaknesses – found in WebKit, the engine which underpins Safari, Apple device kernels, and many other apps – are being actively exploited by hackers.

A vulnerable device that accesses “maliciously crafted web content” would allow hackers to execute code, and even to “execute arbitrary code with kernel privileges” – essentially full access to the device.

Affected Software Versions Include:

• iOS prior to 15.6.1
• iPadOS prior to 15.6.1
• macOS Monterey 12 Prior to 12.5.1

Users are advised to check their OS version and update immediately. To do this, please navigate to:

• On iPhone or iPad: Settings > General > Software Update
• On Mac: Apple Menu > About this Mac > Software Update

For Apple Support and Expertise, please contact our team today.

Many Adobe Lightroom users on iOS have suffered a crippling data loss after a faulty routine update.

Users who updated to Adobe Lightroom Mobile 5.4.0 on iPhone or iPad had their photos and software presets deleted unexpectedly.

Adobe, which develops a large suite of creative apps for the media and design-sectors, has apologised and issued an update for the fault, but made clear that the lost data is irretrievable to those without backups.

The software company’s statement clarify it is only a subset of Lightroom users who have been affected – specifically those:

• Using Lightroom Mobile 5.4.0 on an iOS device (iPhone/iPad)
• Without an Adobe Cloud Subscription, or with cloud sync disabled
• Without a separate device or cloud backup (such as iCloud) in operation, independent of Lightroom itself.

This includes many free version users who would have trialled Lightroom without a full Adobe Creative Cloud subscription.

Hundreds of unlucky users took to Adobe’s Support Forums, social media and Reddit to complain that years of photos had been lost as part of the routine update. Others flagged that restoring from local device backups deleted the restore once the app was re-opened.

As noted by The Register, Adobe’s problem is especially acute given Lightroom’s specialist popularity among professional photographers, and others who have significant time or money invested in valued images.

Users are advised to update to 5.4.1 to avoid the issue, although this will not restore lost photos. As always: please, please, please maintain an independent backup of all data you can’t afford to lose.

For IT Support and business continuity assistance, please contact our team today.

Mozilla have released an urgent patch to version 74.0 of Firefox, notifying browser users around the world that it’s time to patch Firefox again.

The timing of the new patch, which also affects the ‘Extended Support Release’ (version 68.6) suggests that the latest update fixes a vulnerability which (at worst) may have been live in the browser since July 2019.

Mozilla’s official announcement from 3rd April categorises the impact as ‘Critical’, and states that ‘we are are of targeted attacks in the wild abusing this flaw’.

The precise details of the security flaw have not yet been published, although we know that the issue refers to a ‘use-after-free’ function by which the browser frees up previously occupied memory back to the device – with online cybersecurity blogs speculating that any new contents of the relinquished memory may still have some level of access to the browser.

Community-led Mozilla, whose popular Firefox browser is still the World’s second-most popular desktop browser, suffered other critical security flaws as recently as January – when the US Department of Homeland security took the unusual step of instructing users to urgently update their browsers following the discovery of a vulnerability which granted potential access to the operating system.

Not that Mozzilla are unique in such issues: Google also faced embarrassment in recent months after rolling out an experimental change to Chrome which left millions of users unable to load new tabs.

Patch your browser regularly: Firefox users can update to version 74.0.1 via:

• To upgrade on PC, open Firefox and click ‘About’ and select ‘Restart and Update Firefox.’
• To upgrade on Mac, open Firefox and click ‘Options’, ‘Firefox Updates or Options’, ‘Advanced’, ‘Update to update Firefox.’

Apple have released MacOS Catalina, 2019’s update to the Mac’s leading operating system.

Catalina introduces a number of new features, including ’Sidecar’ dual display, new media systems, Mac Catalyst for developers and Screen Time activity monitoring.

Although we say it every year, the endless march towards a unified Mac/iPad operating system feels another step closer: macOS Catalina introduces ‘Sidecar’ – which allows an iPad to be the secondary monitor for your MacBook. In addition to being a smart productivity trick for those needing extra screen space, the iPad is able to perform new functions such as an extra high-resolution display for those with impaired vision.

MacOS Catalyst, released in the latest version, also makes it easier for app developers to publish their apps across both MacOS and iPadOS operating systems, with the implication being that Apple see the devices as very much part of the same software universe.

Apple have shuffled their media services options around this year – replacing iTunes with new services named Apple Music, Apple Podcasts and Apple TV. In addition, the new Apple Arcade gaming subscription service has been launched, with a fixed-subscription service for an unlimited package of games.

Screen Time introduces activity monitoring, with either productivity or parental control clearly in Apple’s sights. Downtime allows users to share time away from the screen, categories or individual apps, and includes shared visibility across multiple apple devices.

As always, it’s worth waiting a short time for others to discover any early release-bugs in the new operating system update, before updating promptly.

For Apple device expertise and IT Support, please contact our team today.

Due out this Autumn (2019) is macOS Catalina – Apple’s latest new operating system for the Mac range.

MacOS Catalina is currently in Beta, so it’s unclear exactly how the final update will look. However it appears once again that Apple are increasingly blurring the boundary between Mac and iPad, as well as doubling-down on a rich media experience:

“…MacOS Catalina gives you more of everything you love about Mac. Experience music, TV and podcasts in three all-new Mac apps. Enjoy your favourite iPad apps now on your Mac. Extend your workspace and expand your creativity with iPad and Apple Pencil.  Discover smart new features in the apps you use every day.  You can now take everything you do above and beyond.  With macOS Catalina, the apps you love are now more beautiful and intelligent making your everyday tasks easier than ever.”

Apple’s decision to replace iTunes also receives its own sales pitch as part of the new operating system’s roll-out:

“… iTunes forever changed the way people experienced music, films, TV programmes and podcasts. It all changes again with three all-new, dedicated apps — Music, Apple TV and Apple Podcasts — each designed from the ground up to be the best way to enjoy entertainment on your Mac. And rest assured: everything you had in your iTunes library is still accessible in each app. iCloud seamlessly syncs everything across your devices — or you can back up, restore and sync by connecting the device directly to your Mac.”

In addition, some of macOS Mojave’s ‘focus’ tools are being extended, in the hope of making your Mac use more productive – in addition to advanced voice control.

“… macOS Catalina brings all your favourite Screen Time features to Mac, giving you greater insight into how you’re spending your time. Monitor usage, schedule downtime, and set limits for both apps and websites across all your devices. Enhanced security features better protect macOS against tampering, helping to ensure that the apps you use are safe, giving you greater control over access to your data, and it’s even easier to find your Mac if it’s lost or stolen.”

Apple is expected to release macOS Catalina free of charge to all users, and is currently in a testing phase. We do not recommend Apple users seek to move to Catalina just yet, as final version bugs may still be identified during the public beta.

For Apple hardware, expertise and support, contact Lineal today

Microsoft have blocked availability of May’s Windows 10 Update from PCs with attached removable storage – such as USB flash drives and SD Cards.

The restriction has been put in place to prevent users encountering accidental drive re-assignment when they try to update: causing D: to become E:, or similar.

Harmless for most personal devices, any change is likely to cause maximum confusion for work devices which often rely on organisations sticking to a fixed structure for drive access.

Instead, users will be confronted by a warning message reading:

• Your PC can’t be upgrade to Windows 10. Your PC has hardware that isn’t ready for this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved.

While USB drives may be easily removable to make May’s Windows 10 Update available again, users online have pointed out that Microsoft Surface devices and other Windows 10 enabled tablets are likely to be scuppered by the SD Card, which may have been pre-installed for work devices. More worryingly, Microsoft’s official support article notes ‘The drive reassignment is no limited to removable drives. Internal hard drives may also be affected.’

May’s 2019 Windows Update (which looks to include some promising new features) has undergone an extended testing period with the Windows Insider program this year, after some Windows users suffered file deletion problems during the October 2018 update cycle.

An undetected bug remains a setback for Microsoft’s flagship operating system, and the concept of a constant update cycle on a consistent platform. The problem will not be unfamiliar to Apple, however, whose 2017 OSX High Sierra update somehow reached release with an undetected root password security bug, only discovered weeks after release.

Microsoft have confirmed the removable storage bug will be resolved in a ‘future servicing update for Windows 10’ although May 2019’s Windows 10 update may well turn into June, July or August.

For IT support and expertise, contact our team today.

Microsoft’s Windows Team have previewed a new optional Light Theme to be released in May 2019’s Windows 10 update.

The glossy, bright look is currently available to those on the Windows 10 Insider Preview Build (a kind of test program for volunteer guinea-pigs of future Windows versions – accessed through Windows Update.)

Both Apple and Microsoft have introduced ‘Dark Modes’ more eye-sensitive for night-time use in recent years, either in popular software such as Outlook, or as part of the main operating system itself, as in the case of Apple’s Mojave update.

Windows Light Theme introduces a brighter feel for Microsoft’s signature operating system, likely to prove a hit among companies with certain in-house ‘styles’ favouring brighter tones, or to provide more options to those with visual impairments.

As of March 2019, Windows 10 is now in use across more than 800 million devices worldwide, running on just a smidge under half of all PCs in existence (49.9%.)

May’s Windows update (build 18362.30) also features numerous minor fixes, including improvements to printing processes, splitting Cortana from Windows Search, and extending dark mode within OneDrive.

Light theme will be available within the ‘Personalisation’ settings available by right-clicking on the Windows desktop, once the new update lands in May.

For Microsoft expertise and support – contact our team today

Adobe have released an urgent update for Adobe Reader DC, patching newly discovered security vulnerabilities.

The highly popular PDF app, often pre-installed on Windows PCs, has been shown to contain a loophole that allows an attacker to remotely run Javascript code within an opened PDF to cause memory corruption.

Currently rated ‘Critical’ by Adobe’s Severity Rating System, the bug is believed to have originated from entirely legitimate functionality: Adobe Reader allows PDFs to contain embedded JavaScript to support interactions with the web.

Adobe have responded quickly – publishing the fix to Adobe Security Bulletin alongside patching for 42 other vulnerabilities as of Wednesday 12th February, including one which allowed PDF documents to access hashed passwords.

Adobe Reader is officially 25 years old this year, and although official figures are hard to source, is popularly believed to dominate more than 75% of the PDF software market.

Users can either auto-update their installation or prompt this manually by clicking ‘Help’ > ‘Check for Updates’ within the software itself.

For software and security expertise, contact Lineal today.

Microsoft have re-released October 2018’s Windows 10 update, after pausing the upgrade for technical fixes last month.

Some users complained of missing files and other update issues due to a bug with folder re-direction, with Microsoft eventually halting the availability of the download globally.

The move sees a more cautious Microsoft seek to evade criticism with a new ‘focus on quality’. The revised update has taken a month to re-issue and was released to ‘Windows Insiders’ (a kind of Beta-testing pool) several weeks ago for initial vetting, prior to re-release for the general public.

Since 2015, Windows 10 has been updated incrementally (much like rival Apple MacOS) with each iteration upgrading Windows 10 itself rather than seeking to replace the platform.

For businesses, updates may be managed centrally to avoid stumbling into first-day mishaps, such that home users were most likely to suffer from the results of October’s upgrade false-start. As always, Lineal’s advice is to delay major operating system upgrades for at least 24 hours, to ensure release-bugs have been identified.

In Microsoft’s defence, Windows 10 is now running on 700 million devices, and shows healthily declining customer incident rates – in addition to high public satisfaction, allegedly receiving the best Net Promoter Score (NPS) of any version of Windows to date.

The October Windows 10 update remains the only one of its kind to be pulled, and then re-released, and the pressure will be on Microsoft to ensure it remains unique.

For Windows expertise and support, please contact our team today.

If you have a DrayTek Vigor router not covered by a Lineal Support Agreement with us, please get in touch for guidance.

If you let your iPhone download Apple’s iOS 10.3 update this week, you downloaded the most advanced version of iOS ever.

But you probably noticed that it took a long time to finish updating. A really…. long…………. time. Android updates appear to complete inside 5-10 minutes, so surely a quick software patch shouldn’t take this long?

Never fear, there’s nothing wrong with your iPhone (necessarily). iOS 10.3 introduced an unusually extensive, 600 MB worth of changes which don’t just tinker at the edges of what Apple’s most popular operating system can do, but pull it apart and re-build it.

First and foremost, iOS 10.3 introduces a new file structure known as APFS. It take a long time for your phone to re-write its entire file structure but those with patience will receive a phone that’s better optimised for Flash and SSD storage, offering space sharing for some data which frees up GBs of space, and theoretically provides stronger encryption security.

In practice it is the extra capacity which will be most welcomed by smartphone addicts, and may simply help extend the practical life of an iPhone user’s device.

At least 60 patches for known iPhone security exploits are also included in the iOS.10 update, including preventative measures for full-screen adverts that would once have effectively locked you into a browser session.

The update also fixes various wireless connection and Bluetooth issues, for example improving the connection to a pair of Apple AirPods. A handy ‘Find My AirPods’ feature enables you to seek out those pesky wireless earpieces, which could so easily get lost.

As always it’s sensible to let someone else take the update plunge first, and back up your files before moving: but iOS 10.3 has been a largely successful update, and it’s worth persevering with.

For Apple support and expertise, contact Lineal today.

Internet Explorer

New research by security company Duo has suggested that as many as 25% of Windows PC users are running out of date versions of Microsoft Internet Explorer.

Among Windows XP legacy users the problem is particularly acute, with more than half still running Internet Explorer 7 or 8, rather than upgrading to version 11.

Duo suggest this is putting thousands of PC users at risk of exposure to over 700 security risks caused by known viruses, malware or other online threats via their now outdated and unsupported web browser. In particular, un-patched exploits via popular third-party plugins such as video player codecs pose a likely danger.

Microsoft are currently offering Internet Explorer’s latest replacement, the superior Microsoft Edge, free to every user with a Windows 7 license who chooses to upgrade to their PC to Windows 10 before the 30th of July deadline.

Alternatively, users should consider the pushier update-reminding Mozilla Firefox, or Google’s automatically updating Google Chrome offering, along side a tried and trusted security software (such as the excellent ESET NOD32 Antivirus,) to ensure that the technology they use for private data transfers such as email and online banking, remain private.

Contact Lineal today for IT advice and support: 01271 375999 or email [email protected]

Windows 10.1 updates security

With ‘Windows 10.1’ now barely a month old, and the Microsoft operating system already running on over 12 million business PCs, how fares Microsoft’s free updates strategy?

Windows 10.1 update was released with relatively little fanfare (be honest, you didn’t notice) adds features that, understandably with hindsight, might have been a distraction at the main Windows 10 release back in July.

Packaged within were mainly performance and security upgrades – Windows 10.1 will now boot almost 30% faster than an old Windows 7 system on the same device, the Cortana virtual assistant has some new handwriting recognition skills and there are new enterprise tools for mobile devices. Microsoft Edge runs smoother too, offering previews of tabs before viewing and syncing favourites across devices.

Most importantly, after recent corporate data breaches in the news, Microsoft have added a range of new security safeguards. These including ‘Windows Hello’, supporting enterprise grade biometrics including fingerprint and facial recognition – sadly currently only available for US users.

Aside from controversy surrounding user privacy then (if you didn’t notice your Windows 10.1 update, that’s maybe because Microsoft installed it automatically on your device without asking you) the first free update went ahead with relevant additions and limited fuss.

Starting free updates officially moves Microsoft into line with Apple’s OS X business model that has become the industry standard. Yet limited promotion of Windows 10’s ongoing development risks downplaying Microsoft’s progress.

Which would be unfair, because Microsoft is plainly taking extra care to develop the business security of their product range, including the excellent Office365, Microsoft Azure and now Windows 10.1. Microsoft is clearly listening to business’ fears, and businesses should welcome it.

For help and support with Microsoft enterprise IT, contact Lineal today.