Yes, it’s that time of year again – the time when we ask our clients how our team has been doing, and what we can do to raise our quality of service even further.
In 2018, a record 96% of you feel we understand your IT needs either ‘Extremely Well’ or ‘Very Well’, and 90% of you felt we met Lineal’s IT support mission statement either ‘Very Well’ or ‘Well’.
In three years, the percentage of you who feel we resolve queries ‘Much Quicker’ than expected has doubled, and a high 82% feel we’ve either met or exceeded their expectations for time taken to resolve technical queries.
Your Client Survey 2018 feedback also suggests Lineal is being used for a wider range of IT expertise than ever before – with more of respondents recognising our capacity to deliver phone systems, broadband, leased lines, Wi-Fi networks, SQLWorks business software and a whole range of Cloud IT services.
There were also areas for improvement: a small minority of you (14%) still felt our customer service had been ‘OK’ – a rating we’ll be working hard to exceed with some new processes for sharper communication, monitoring task completion, and ensuring timely confirmation.
Lineal moved into new offices in central Barnstaple this year, and we want this to help deliver a better service for our customers.
As always, thank you to everyone who responded to our Client Survey 2018 – a wide variety of constructive feedback helps us immensely to focus on key areas of improvement.
Kind and constructive comments are always helpful – here were some of our favourites.
– Always helpful, would recommend the Company to others. Thank You.
– Good team of people and we now use Lineal for most if not all our IT, software, phones and support. It’s good to have in one place and generally we are very happy with the overall service.
– All seems OK, call outs prompt and service great.
– Generally resolve issue promptly and friendly team.
For Lineal IT Support expertise and advice, please contact our team today.