According to a survey conducted by Gartner at the end of 2020, nearly one in five workers consider themselves to be digital technology ‘experts’ since COVID-19 – and over half consider themselves proficient.
Researchers suggest the increase in confidence (or overconfidence) is perhaps due to the increased reliance on collaboration tools such as Teams and Zoom and a lack of in-person IT support while working remotely – but found more than half (55%) of those surveyed were using personal devices for access to work systems/data, or privately obtained ‘shadow IT’ applications not sanctioned by their employer, at least some of the time.
The sample group, spread across US, Europe and Asia-Pacific regions among around 10,000 full-time employees at organisations with 100 or more employees in November and December 2020, analysed workers’ technological and workplace experiences.
Whit Andrews, distinguished research vice president at Gartner, argued: “Workers seized on the crisis” adopting “a wide range of technologies and applications in the space of a few months.”
Workers Shift Device Preferences
The Gartner survey found that digital workers increased their reliance on portable devices during 2020. Workers reported an 11% increase in the proportion of their work time spent on laptops, smartphones or tablets. The proportion of their time spent on desktops declined by 8%.
The findings also showed a rise in the number of workers using personal technology for work purposes. Over half of respondents reported that they use applications or web services that they personally obtained – most of which are not employer-sanctioned – for collaborating with other workers. The same proportion (55%) are using personally owned devices for their work at least some of the time.
“When organisations were forced to go remote in early 2020, workers started to rely on their own devices or programs they discovered themselves to make up for their employers’ technology shortcomings,” said Mr. Andrews. “In 2021, organisations can embrace this trend by expanding the choice of devices and software programs that workers can use with little or no friction.”
Flexible Work Supports Increased Productivity
One of the main questions lingering among executives regarding the impacts of the last year is remote work’s effect on productivity.
According to the Gartner survey, among employees whose work-from-home time increased since January 2020, 36% reported an increase in productivity, while 35% reported no change. Flexibility in working hours was the most cited factor enabling greater productivity, selected by 43% of respondents.
A quarter of workers surveyed did report that their productivity fell. Connectivity issues and technology changes were among the top reasons cited for decreased productivity.
“Digital proficiency becomes even more essential for productivity when working remotely,” said Mr. Andrews. “CIOs should extend worker-to-worker lateral mentoring and training to ensure that no employees are left behind as technology mastery becomes the expectation.”
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