Microsoft Teams has taken the world by storm, but it’s not just for office workers. Teams can also be deployed to powerful effect in many other working environments – including for field staff.

One of the lesser-known features is Teams Walkie Talkie Mode, whereby staff can transmit audio via special single-press mechanism that doesn’t require conventional dialling. This lets a frontline worker transmit either directly, or into a channel, in a similar fashion to when using a walkie talkie.

There’s a number of key advantages here – it means warehouse, shop-floor and field staff can carry fewer devices, and walkie-talkie mode’s ‘big button’ is also more glove-friendly than many touchscreen apps. Companies may also appreciate having to purchase less single-use hardware to begin with.

Because Teams already runs over data connections (usually Wi-Fi or 4G in the case of mobile devices) the range on Walkie Talkie Mode is also infinite, unlike their namesake devices.

If your field staff already have rugged Android devices, from providers such as Zebra or Samsung, these can even integrate single-press keys to drive Walkie Talkie Mode, even if the device screen is off.

Microsoft 365 ‘Field’ licensing is also available at lower cost, with a restricted toolset, allowing companies to safely and cost-effectively rollout Teams access to a wider pool of users. Walkie Talkie Mode itself is available as an additional app that can be enabled in your Teams Admin Centre, and controllable using security permissions administered by your administrator or Microsoft 365 Licensing Partner.

Lineal are a Microsoft 365 Gold Partner – for IT support and expertise, please contact our team today.

Microsoft, continuing the trend of growth in online communications during the COVID-19 pandemic, has informed on social media that their telecommunications app Microsoft Teams now has over 145 million daily users.

At the beginning of the pandemic, Microsoft Teams amassed an estimated 32 million daily active users – with an increase to 75 million users as the reliance on digital tools from the need to work at home dramatically amplified.

The figure is estimated to be about a 26% growth since October 2020 where there was an average of 115 million active users daily. This rapid growth in users has been paralleled with the expansion and inclusion of new features to the telecommunications app including the continual development of Teams Connect which allows the user to share channels with anyone internally or externally to their organisation, virtual meeting whiteboards and background effects for working at home environments; to name a few.

In relation to its competitors, Zoom revealed they had 300 million daily participants and Google Meet displayed 100 million daily participants. It must be noted that both these apps do not record daily users individually, but rather daily participants which implies that a single user could be logged several times if they attend multiple meetings during one given day. However, all these apps have undoubtedly experienced a rapid upsurge in user counts throughout 2020 and 2021 regardless of their user calculation systems.

CEO Natya Sadella states that the “digital adoption curves aren’t slowing down. They’re accelerating and it’s just the beginning”.

Future plans for feature incorporation into Teams include the interoperability with the new Microsoft Mesh, powered by Azure, which promises to be the office meeting’s digital leap into mixed reality technology combining both the physical and virtual world into one shared interactive environment.

For the Teams app itself, Microsoft has promised a host of new capabilities including end to end user encryption for one-on-one voice calls, ability to lock meetings to prevent unauthorised guests from attending and business branded lobbies where admins will be able to add custom logos to their Teams experience.

We recently attended the 2020 Gamma Communications Roadshow at Stamford Bridge – hearing the latest business telecoms and technology trends from across the UK. But what do businesses need to be aware of?

Clock Ticking for ISDN

BT will officially turn off all ISDN services by 2025, with the ‘stop-sell’ order coming as early as 2023.

With UK businesses just getting used to putting ‘2020’ on paperwork, this is no longer a drill – if your phone system uses ISDN, your business needs to begin preparing to switch to a digital services such as SIP or better still, a hosted VOIP platform.

There are perhaps as many as 1.5 million ISDN channels still in use by businesses across the UK. Gulp.

Ultrafast Fibre Rollout Gathers Pace

Superfast broadband (‘Fibre to the Cabinet’ or FTTC) prices are falling all the time, but the big story of the decade is likely to be the steady roll-out of ultrafast ‘Fibre to the Premise’ to many more businesses – to around 40% availability over the next few years.

Salisbury is the first single-year rollout ‘test’ area trialling complete fibre infrastructure (booking a new copper line in the Salisbury area is likely to be rejected).

Interested in fibre for your area? Perhaps you should speak to your friendly neighbourhood IT provider…

Not all 5G is born equal

We’ve known for a while how the smallest of the UK’s four mobile networks (Three Mobile) is arguably in the best position to deliver data, although it’s now becoming clear Three has an enviable technical advantage over some of the other major providers – and is even using the cheeky marketing slogan: ‘If it’s Not Three, It’s Not Real 5G’.

The reserved spectrum range favours Three to such an extent that EE/BT, O2 and Vodafone have all submitted strongly worded complaints over preferential access. Gulp.

Microsoft Teams Telecoms Emerges

Among Gamma’s most exciting news was the announcement of a Direct Call Routing service for Microsoft Teams – which effectively plugs into the back of Teams and Microsoft’s ‘Phone System’ PBX add-on, to turn your Microsoft Teams software into a fully fledged business phone system.

Until now Microsoft’s Teams platform has been a strong option for video/audio conferencing, screenshare, instant messaging and collaboration – but have always lacked the more robust business call-handling feature-set of true phone systems, or suffered from a shortage of physical handsets. With both of those challenges solved by Gamma and the Teams app available on a variety of devices, it’s easy to imagine Teams phones appearing on desks.

Direct Routing for Teams is expected from April 2020. The final pricing is likely to be somewhere in the region of between £15-25 a month per user (including Microsoft Office licensing) – finally unifying telecoms under the same single user account as Microsoft Office 365 hosted email, files storage, office apps and collaboration software. Watch this space.

For communications services and expertise, please contact our team today.