Microsoft has announced a new app designed to make it easier to coordinate remote-working and in-office staff.

Dubbed Microsoft Places, the app includes a number of features such as hybrid scheduling, intelligent booking, hot-desk reservation and way finding designed to support companies working in a more flexible way, where staff might only attend the office in person a few days each week.

Hybrid scheduling makes it easy for employees to signal to each other when they plan to work from home or the office, and this allows Microsoft Places to make intelligent recommendations about the best times to speak with people in person. The aim here is to avoid what has been dubbed ‘commute regret’ – visiting the office only to discover the person you need to see is working from home.

With many companies using less office space and more hot-desking arrangements, hot-desk booking allows users to visually map themselves onto a floorpan, picking the best space for their work or coordinating time with colleagues.

Wayfinding has been designed to help colleagues who might attend offices infrequently – guiding them to meeting rooms from their mobile and generally making it easier for companies to adopt shared work spaces.

Alongside the monitoring tools already rolled out to Teams & Viva, Microsoft Places also adds an extra reporting layer that helps companies monitor home and remote working trends, and make recommendations based on those insights.

 

For Microsoft expertise and IT Support, please contact our team today.

At a challenging time for many businesses and organisations, Lineal’s top priority is your business continuity.

We’re supporting a wide range of clients with some very similar queries – here’s what that looks like:

 

• Will our staff still be supported?

Yes – all Lineal’s remote support will continue as normal, and on-site engineer visits to workplaces as scheduled, pending further guidance by the UK Government. We’ve successfully completed practice drills of our business continuity plan, and you can learn more about our preparations here.

As always, please contact [email protected] and 01271 375999.

 

• Help! We need to work from home!

OK – don’t panic: try and make a quick list of everything you commonly need to work in the office. Then contact our IT support teams via [email protected] and 01271 375999

Cloud-based services such as Microsoft Office 365, G-suite and Dropbox should still work via your web browser as normal (but please ask if you run into difficulties.) However, if you have systems that are based at your workplace, you might need to ask Lineal for a VPN in order to gain remote access (see below.)

Check out our tips for happy remote-working here, and some great deals for remote workers here.

If you have a Gamma Horizon phone system, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here.

 

• Can you help me set up a VPN?

Yes – as you might expect, this is currently our most requested support ticket type! Please speak to your support team via [email protected] or 01271375999.

 

• How do I access ___[system]___ or line-of-business applications.

The answer to this will vary depending on the system, the security permissions at your company, and where it’s hosted – please speak to your support team via [email protected] or 01271375999.

 

• Are Lineal extra busy?

Yes – our call and support ticket volumes have increased around 30% over the past two weeks, however these are still at perfectly manageable levels.

 

• How do I set up my desktop PC at home?

We can walk you through ‘which-cable-goes-where’ if you’re unsure, but if your work-now-home-PC isn’t configured how it normally is in the office, please just speak to our support teams for remote assistance: [email protected] or 01271 375999.

 

• Why might I need a ‘VPN’?

A Virtual Private Network gives direct access to your workplace network from home. If you have technology which is only available in the office (eg: an accounting database or CRM system based on your own server) these won’t be accessible outside without first connecting via a VPN.

If you have cloud-based services such as Microsoft Office 365, Dropbox, G-suite, webmail, Salesforce or other online services, these should be available through your browser as normal.

 

• Help! I can’t buy ___[hardware item]___ anywhere!

You’re not alone: we’ve seen stocks of laptops, convertibles, power cables and others run low from many UK suppliers. If you’re having trouble sourcing something, please contact us via [email protected] for a quote, and we’ll do our best to find your request direct via distributors.

 

• I think ____[service]____ is down, but maybe I’m just confused. How do I tell?

It’s first worth heading over to DownDetector.com to see if there are issues reported with major UK providers, such as mobile networks, cloud services and broadband ISPs. If you’re unsure, please speak to our support teams.

 

• Will the internet/service_x fail due to high demand?

No, but we do all need to act responsibly. Much like with supply chains and emergency hotlines, capacity needs to be used sensibly by everyone.

Please don’t stream 4K or High Definition video unless it’s really necessary, and expect some of the bigger cloud computing providers, like Microsoft and Google, to dial down the responsiveness of some connectivity-intensive bonus features to help accommodate the extra computing demand around the world.

 

• How do I use my work phone system remotely/from home?

Depending on who maintains your phone system, you might need to speak with your provider for either remote access or call re-directs.

If you have a Gamma Horizon phone system provided by Lineal, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here

 

For IT Support & technical expertise, please contact our team today.