As businesses and their staff begin to adapt to the UK’s Covid-19 lockdown, we take a closer look at how IT Support requirements have shifted.
After two weeks of IT Support call volumes to Lineal rising significantly, queries have begun stabilising as the organisations and companies we support, and their employees, become more accustomed to working from home.
You can find answers to Frequently Asked Questions in our lockdown FAQs article here.
In parallel, the nature of IT tickets we commonly address has also altered, with a majority of support queries involving either virtual private network (VPN) or remote access assistance – even overtaking email in the short term.
We’ve seen renewed interest in cloud-based services, including Microsoft Office 365 tools, Gamma Horizon hosted telephony, and Azure-based computing, as well as portable hardware shortages – with major distributors keeping things moving but reporting limited availability of new laptops, headsets and power cables.
In-house, Lineal’s own use of Microsoft Teams has increased noticeably as staff work remotely. Following an initial lockdown practice drill in early March, activity graphs show three weeks of increased Teams collaboration between staff – including audio/video conference calls, chats and screen-sharing.
We’re keeping things moving and continuing to support all our clients fully throughout the the Covid-19 lockdown; if you have any feedback or ways we can improve our service, please let us know.
For IT Support and technical expertise, please contact Lineal today.