First Look: New Polycom VVX450

Communications giant Poly (nee ‘Polycom’) have launched their new VVX450 series phone handsets – and our team at Lineal have taken it for a test drive.

On first impression, the new handset is exceptionally eye-catching – the square design certainly feels modern and cutting-edge, if a little serious. All the controls will feel very familiar to users of the very successful VVX410 and VVX411 handsets, but the phone’s 4.3″ full colour screen is the most dramatic improvement – with a wider display and higher definition that appear much sharper.

Much like the VVX411, the menus and buttons are simple and intuitive – continuing the same focus on ease-of-use that has seen Poly sell VVX phones in the hundreds of thousands across the UK, into a very diverse array of business sectors.

We were particularly impressed by the speakerphone. Polycom have cranked the in-built speaker up to eleven, and the Polycom VVX450 could easily be used as a capable conference phone for a typical meeting room.

polycom vvx450

Someone may have been slightly over-ambitious with the phone’s size: desks may include less paper these days, but the handset feels large and space might be an issue in more traditional working environments. As before, the VVX450 supports single-cable (‘POE’) network and power, PC pass-through, headsets and more, but is noticeably larger than the VVX411 predecessor, itself a substantial handset. Overall, the impression is that the new model may look more naturally at-home on the desk of an executive, rather than an occasional phone user.

For power users, the new handset also boast some new extras, including two USB ports for media and/or storage applications. VVX450 handsets will be available to Lineal cloud-hosted business phone system customers from July 2019.

 

For Communications and connectivity expertise and support, please contact Lineal today.

 


Lineal exhibit ShoreTel at Blue Frog Business Group Show

Telephone Systems

Telephone Systems on Show

Lineal recently showcased ShoreTel Connect Telephone systems at the first Blue Frog Business Group Show at Cedars Inn, Barnstaple.

ShoreTel’s cloud telephony operate over a business’s internet connection making the system more flexible for mobile working, more cost effective, and more accessible to small businesses.

Head of Technical Support services Matt Norris explained: “We were delighted to get the chance to exhibit ShoreTel at the North Devon business show. ShoreTel is a phone system designed for small teams looking to grow, or for those whose workplace is not a single location – so we knew it would be of great interest to small businesses at the show.”

The business group, run by Blue Frog Media, are planning for the trade show to be the first of many in the region.

Managing Director Mike Matthews praised the show, adding: “It was fantastic to see so many firms from the wider North Devon area represented in one place and doing business.”

“We’re hoping Lineal can contribute even more to the group in the near future.”

To learn more about how ShoreTel can transform your business communications, get in touch with us today: email [email protected] or call 01271 375999


Punching above its weight – how ShoreTel helps SMBs outclass the competition.

sobs

SMBs & ShoreTel

Presenting a professional face to the world relies upon efficient customer service, but if you’re just one small business starting out, how do you keep up?

ShoreTel’s Cloud Phone systems are a perfect example of how technology can be a force multiplier for SMBs allowing your small team to take on much bigger competition – and win.

Your goal should be to make dealing with your business stress-free and more convenient than bigger rivals. It’s no surprise that the UK Which? ‘Worst Customer Service’ Survey 2015 is topped by utility and telecoms companies – those with typically slow, large scale, poor quality interaction with customers over the phone.

A cloud-based phone system allows users to cleverly route incoming calls to the right place, by any method you choose – service level, skill matching, customer identity, caller location or simple priority. By deploying a smart call routing system to direct calls to the right person you can ensure that the customer spends as little time as possible holding on the line and gets their query answered.

In order to better serve customers when they call, ShoreTel’s unified communications platform can be configured to give members of your team the relevant details at their fingertips – such as simple screen pop-up containing a customer’s information. This helps your customer service team deal with queries faster, and in a more informed manner.

Being away from the phone need not be a barrier to SMBs either: voicemail and fax can also be routed onwards into transcribed email, so mobile working won’t hold you back from interacting with customers promptly. ShoreTel’s data also integrates with common CRM systems, seamlessly stitching the different strands of your business’ existing work flow together. Operating a business with a small staff, on the move, or across multiple locations? ShoreTel is made for you.

ShoreTel Connect’s Contact Centre is based around a monthly subscription service rather than a big hardware investment – a much more cost effective option for smaller businesses and ensuring a faster return on investment (ROI). Yet the true investment is in your reputation as a company – as a trusted business that is efficient and responsive to your customers’ needs.

Don’t get stuck holding: explore ShoreTel today.

To learn more, speak to somebody from Lineal today – call us on 01271 375999

More from Lineal News