Lineal awarded Cyber Essentials Plus Certificate

Lineal are proud to announce that we have officially achieved Cyber Essentials Plus certification.

Our operations passed a number of essential vigorous vulnerability tests of our cyber security with flying colours. Cyber Essentials Plus is the advanced level of certification offered by the government-accredited Cyber Essentials scheme; supported by the UK National Cyber Security Centre – a public facing arm of GCHQ.

The external audit of a sample of our systems saw a 100% pass rate across all PC and devices – thanks to the hard work of our in-house Cybersecurity team who worked tirelessly to ensure our success.

Attainment of CE Plus certification showcases our dedication to protect and respond to the needs of our customers. This allows us to not only have peace of mind about the high standard of Lineal’s cyber protection, but also presents opportunities for us to more effectively assist your business in achieving the Cyber Essentials certificate.

Hackers’ methods have evolved in recent years, leading to a huge rise in phishing and malware attacks with over 86% of businesses experiencing some form of cyber attack since 2017. The need for a comprehensive cyber security standards within your organisation has never been greater.

Suitable for businesses of all sizes and sectors, Cyber Essentials certification helps to demonstrate that your organisation takes cybersecurity and its clients’ data protection seriously – ensuring trust from your customers.

Contact us today to assist with your organisation’s application and ongoing compliance. You can refocus on your core business, safe in the knowledge experienced technicians will be able to help you meet the requirements for successful certification or re-certification.


Gartner survey concludes that 1-in-5 workers think of themselves as an expert in IT.

According to a survey conducted by Gartner at the end of 2020, nearly one in five workers consider themselves to be digital technology ‘experts’ since COVID-19 – and over half consider themselves proficient.

Researchers suggest the increase in confidence (or overconfidence) is perhaps due to the increased reliance on collaboration tools such as Teams and Zoom and a lack of in-person IT support while working remotely – but found more than half (55%) of those surveyed were using personal devices for access to work systems/data, or privately obtained ‘shadow IT’ applications not sanctioned by their employer, at least some of the time.

The sample group, spread across US, Europe and Asia-Pacific regions among around 10,000 full-time employees at organisations with 100 or more employees in November and December 2020, analysed workers’ technological and workplace experiences.

Whit Andrews, distinguished research vice president at Gartner, argued: “Workers seized on the crisis” adopting “a wide range of technologies and applications in the space of a few months.”

Workers Shift Device Preferences

The Gartner survey found that digital workers increased their reliance on portable devices during 2020. Workers reported an 11% increase in the proportion of their work time spent on laptops, smartphones or tablets. The proportion of their time spent on desktops declined by 8%.

The findings also showed a rise in the number of workers using personal technology for work purposes. Over half of respondents reported that they use applications or web services that they personally obtained – most of which are not employer-sanctioned – for collaborating with other workers. The same proportion (55%) are using personally owned devices for their work at least some of the time.

“When organisations were forced to go remote in early 2020, workers started to rely on their own devices or programs they discovered themselves to make up for their employers’ technology shortcomings,” said Mr. Andrews. “In 2021, organisations can embrace this trend by expanding the choice of devices and software programs that workers can use with little or no friction.”

Flexible Work Supports Increased Productivity

One of the main questions lingering among executives regarding the impacts of the last year is remote work’s effect on productivity.

According to the Gartner survey, among employees whose work-from-home time increased since January 2020, 36% reported an increase in productivity, while 35% reported no change. Flexibility in working hours was the most cited factor enabling greater productivity, selected by 43% of respondents.

A quarter of workers surveyed did report that their productivity fell. Connectivity issues and technology changes were among the top reasons cited for decreased productivity.

“Digital proficiency becomes even more essential for productivity when working remotely,” said Mr. Andrews. “CIOs should extend worker-to-worker lateral mentoring and training to ensure that no employees are left behind as technology mastery becomes the expectation.”

 

For IT Support expertise, please contact Lineal today.


Lineal Becomes Keeper Partner

Lineal Software Solutions has become a managed servicer provider for Keeper Password Management.

We tested a number of different Password Management providers, including 1Password and LastPass, but were particularly impressed with Keeper.

Password management is increasingly recognised as a key pillar of cybersecurity: the UK National Cyber Security Centre admits it is ‘virtually impossible’ for users to use unique passwords for all their accounts without software assistance.

Password managers help users remember all their passwords – but can be a much more powerful tool for dramatically limiting the damage in the event of a single account being compromised.

Criminals increasingly use credential-stuffing attacks where automated tools use previously-breached account details to gain access to the user’s other accounts.

A good password manager ensures you can use a strong, randomly generated and distinct password across each of your accounts to prevent any single breach putting other data at risk.

Keeper can also notify users when breached passwords are identified online, integrate with single sign on tools such as Active Directory, and enforce multi-factor authentication – all important considerations for organisations needing to maintain cybersecurity standards across large teams.

For added convenience, Keeper is available via the web, Windows/MacOS desktop clients, browser extension and Android/iOS mobile app.

 

For Cybersecurity advice and expertise, please contact our team today.

 


Network-locked phone sales banned

From December 2021 UK mobile networks will be forbidden from selling network locked mobile handsets.

Communications industry regulator Ofcom believe locked-handsets is anticompetitive, and prevents customers switching mobile providers easily.

Network providers have claimed locked handsets are a deterrent to phone theft, although Three mobile, O2, Sky mobile and Virgin mobile have already ended the practice.

Mobile providers also argue locked handsets help justify better promotional rates (blocking customers exploiting the cheapest handsets deals and then swapping networks) although consumers often claim it is an attempt to hold onto customers who would otherwise have switched provider anyway, such as after the end of their contract.

Unlocking a phone typically costs around £10, but customers must normally find a third-party provider to assist, and face a delay or technical problem during switching – which Ofcom believes is unfairly difficult.

The change to consumer law brings the UK into line with the rest of the EU, although the UK changes have been under consideration since before recent EU rulings on the mobile market.

In addition a number of other changes are planned or June 2022, including more accessibility provisions for disabled customers and greater exit-rights where contract terms change unexpectedly.

 

For Business mobile advice and expertise, please contact our team today.


Bletchley Park Rescued by £1m Facebook Donation

Bletchley Park, the historic home of Britain’s WW2 codebreakers, will receive a £1m donation from Facebook to help it survive financial difficulties.

The Buckinghamshire country house and grounds, now a museum, was the secret home of allied cryptographers who famously cracked the Enigma and Lorenz ciphers during the Second World War.

Facing an income shortfall of around £2m due to falling visitor numbers during lockdown, the Bletchley Park Trust, which is a registered charity, was facing extensive redundancies – some of which will now be avoided.

In a statement, Facebook said the heritage site was a ‘birthplace of modern computing’, and acknowledged the important strategic role the wartime location played in shortening the war.

Bletchley was home to a number of famous mathematicians, linguists and other intellectuals working in secret on behalf of the war effort, including Alan Turing – now considered the father of modern computing – Gordon Welchman, Hugh Alexander and others. At its peak, almost 10,000 personnel, around 75% of which were women, worked as part of Bletchley’s operation, who remained bound by the Official Secrets Act until at least the 1970s.

The National Computing Museum, based at Bletchley, is also home to a replica of the Colossus Mark 2, lovingly rebuilt by volunteers: the world’s first ‘programmable’ electronic, digital computer.

 

You can learn more about Bletchley Park, and support the trust here.


GSuite Rebrands as Google Workspace

Google have re-branded GSuite as Google Workspace, in an effort to consolidate the Google software brand for business users.

The re-designed platform brings Gmail, Google Drive, Google Docs apps, Google Meet and more all under one banner more officially, and follows other recently announced updates to the platform including new file deletion rules for Google Drive.

New collaboration tools for the post-lockdown world have been added – including simpler sharing of co-authored documents, previewing documents before opening them, and introducing popout video calling during co-authoring.

collaboration


“…We’re bringing Meet picture-in-picture to Gmail and Chat, so you can actually see and hear the people you’re working with, while you’re collaborating.”

Google Workspace Blog


More eagle-eyed customers will notice that Google’s GSuite license types have also been adjusted: although UK users may see a price cut in the overall monthly cost, the corresponding apps and services available to each user have also been limited to reflect this.

Existing Gsuite customers will not face contract changes for at least 12 months, although redesigned app icons and extra features will begin appearing during October 2020, and new Google Workspace customers will be expected to choose from the new licensing packages immediately.

More information for both existing and new customers is available on the officially rebranded Google Workspaces Blog here.

 

For knowledge of cloud services and excellent IT expertise, please contact our team today.


Windows XP Source Code Leaks Online

The original source code to Microsoft Windows XP and Windows Server 2003 has leaked online – nearly two decades after their original release.

Official support for Windows XP ended back in 2014, and the final security patch was a one-off release in 2017 released in response to the WannaCry ransomware attack that temporarily crippled large parts of the NHS.

Among the interesting things we learned were that Microsoft originally included a hidden theme that made Windows XP look like Apple’s rival macOS operating system, and that the 4chan poster who released the dump had either added or helped spread anti-vax and population control conspiracy-theory material about Microsoft founder Bill Gates.

According to NetMarketShare, Windows XP still accounts for at least 1% of all PCs that generate web traffic worldwide (around 25 million PCs) although may actually include many air-gapped factory PCs and similar in practice.

The 43gb data dump has been available to Government agencies and similar for a while, although it’s unusual that the public at large have the opportunity to discover zero-day exploits for an entire operating system. Microsoft urges that users should not still be using XP, and the outdated platform is insecure even for the oldest legacy services.

 

For IT expertise and guidance, contact our IT team today.


Google Drive Trash will soon auto-delete your old files

Google Drive trash will soon impose a new 30-day automatic deletion deadline on trashed files.

At present users may delete files, but these are retained indefinitely in their Google Drive trash until deleted manually – causing a loss of storage space, encouraging hoarding of files, and convincing users that they need not worry about file retention limits.

The change, which begins on October 13th, brings Google Drive more into line with Gmail and other free Google Services – as well as rivals such as Microsoft OneDrive and Dropox – which also auto-empty trashed files after set periods. New warnings inside Google Drive will notify all users.

You can learn more on the GSuite updates blog, published here. As before, G-Suite admins will have the ability to recover post-trash deletion for a further 25 days, although this is a hard limit and only available for active users.

We’ve written before about the need for businesses to think carefully about cloud-retention. Post-trash files are not held indefinitely, such that organisations need a plan for accidental and malicious deletion – such as 3rd-party automated backup of their cloud accounts.

 

For Cloud IT services and expertise, contact our team today.


AI saves the day

AI lent a helping hand to one of our technical support teams last week to help Lineal save a local business from an email hack.

At 07:40 GMT on a seemingly normal week day, Barracuda Sentinel issued an alert to Lineal to say an account had been accessed from a suspicious location.  It seemed a malicious actor, appearing to be from Nigeria, compromised one of a client’s finance department email accounts, and created a forwarding/delete rule in the inbox.

Barracuda Sentinel’s AI email protection caught the account takeover attempt, and as a result, we were able to mitigate and resolve a significant threat to one of our customers. Barracuda Sentinel detects both account takeover attempts and attacks launched from compromised accounts.

Corporate account takeover presents a significant new threat to business. Hackers gain access to email accounts and use them as tools to launch subsequent targeted attacks, internally and against external targets – who themselves fall victim.

Account takeover or attacks that originate from these accounts are almost impossible to detect as they don’t use the usual impersonation techniques—they come from a legitimate account and appear to be from a trusted source, allowing the attacker to initiate sophisticated financial scams.

Lineal automatically picked up the alert & create an incident in Barracuda Sentinel.  Sentinel remediated the issue with an immediate password reset, disconnecting all active logon sessions for the user and deletion of any rules created during the incident time.  Within 40 minutes this potentially disastrous event was avoided.

Barracuda’s worldwide threat protection network automatically gathers intelligence from inboxes around the world to deliver award-winning security, checking both inbound and outbound email to stop the spread of cyber-threats and malicious communications.  To find out more visit our Barracuda Email Security page on our website.

This risk could have easily been mitigated by using any of Lineal’s services, such as:

  1. Using Multi-Factor Authentication (MFA) on the account,
  2. Barracuda Sentinel-type tools to alert/remediate on compromise,
  3. Having Azure P1/P2 licensing to allow the use of conditional access to prevent sign-ins from risky locations, untrusted countries, etc.

If you would like to find out more about Cybersecurity and how Lineal can help protect your business please contact us.


Top Marks in Lineal Satisfaction Survey 2020

This year’s Lineal Client Survey 2020 saw hugely positive feedback, and record customer satisfaction results for our staff – thank you to all who took part.

2020 has been a turbulent year so far, but our positive improvement in the quality of our technical services continues from similar results during recent years. (Past Client Survey Results: 2019, 2018, 2017, 2016)

A record high number of you (76%) felt we “understand your questions and/or problems” “Extremely Well”. This is the most people who have ever awarded us the top grade, and represents long-term progress: over double the quality score we received back in 2015.

We asked an important supplementary question this year: how did you feel our IT Teams supported you during the Covid-19 lockdown specifically? Respondents graded us strongly, with a mean average of 4.45 stars out of 5.

covid-19 it support score

For the first time, more than 70% of respondents considered our overall customer support “Great” – also the highest grade available, and twice our score from five years ago.

We also continued to make steady progress on our speed of responsiveness: more than 50% of you now feel we respond ‘Quicker’ than expected, and for the first time more than 20% of you considered us to be “Much Quicker” than expected – again: a rating we’ve doubled in recent years.

Lineal’s Net Promoter Score – an industry wide metric for good customer service which asks whether respondents with consider referring our services to a friend or colleague, rose to +56 this year, our best score to date.

Your feedback helps us identify areas of weakness where we still have room to improve: and to focus training and other resources on ensuring our clients receive the best service possible. In this coming year, we’ll be looking at ways to track our progress more steadily over time.

  • “Staff show an understanding of the issues and are dedicated to resolving them and formulating a constructive outcome cost effectively. It is not so much about a quick response and service, it’s more the fact that the staff take ownership of the problems.’
  • “We love Lineal.  So helpful and understanding of our needs.  No other company matches up to the efficiency of them.  Big thanks to Paul and Hugo!”
  • “When we moved from Outlook 365 Home to Business we could not have had more support.”
  • “Fantastic service! They helped me find a replacement iMac when mine died, and the service they give is exemplary! Highly recommended! 10/10.”

 

For expert IT Support and technical services, please contact us today.


Adobe Lightroom Users Suffer Data Loss

Many Adobe Lightroom users on iOS have suffered a crippling data loss after a faulty routine update.

Users who updated to Adobe Lightroom Mobile 5.4.0 on iPhone or iPad had their photos and software presets deleted unexpectedly.

Adobe, which develops a large suite of creative apps for the media and design-sectors, has apologised and issued an update for the fault, but made clear that the lost data is irretrievable to those without backups.

The software company’s statement clarify it is only a subset of Lightroom users who have been affected – specifically those:

  • Using Lightroom Mobile 5.4.0 on an iOS device (iPhone/iPad)
  • Without an Adobe Cloud Subscription, or with cloud sync disabled
  • Without a separate device or cloud backup (such as iCloud) in operation, independent of Lightroom itself.

This includes many free version users who would have trialled Lightroom without a full Adobe Creative Cloud subscription.

Hundreds of unlucky users took to Adobe’s Support Forums, social media and Reddit to complain that years of photos had been lost as part of the routine update. Others flagged that restoring from local device backups deleted the restore once the app was re-opened.

As noted by The Register, Adobe’s problem is especially acute given Lightroom’s specialist popularity among professional photographers, and others who have significant time or money invested in valued images.

Users are advised to update to 5.4.1 to avoid the issue, although this will not restore lost photos. As always: please, please, please maintain an independent backup of all data you can’t afford to lose.

 

For IT Support and business continuity assistance, please contact our team today.


UK Gigabit Voucher Scheme FAQs

Qualifying businesses in many rural parts of the UK are eligible for a Voucher worth up to £3,500 to help get new leased-line fibre broadband installed under the UK Gigabit Voucher scheme.

The Government recently urged SMEs to apply, with Digital Minister Matt Warman MP arguing the £70m pot is “still there for the taking.”

But what is the Gigabit voucher scheme, and how does it work?

 

How fast is gigabit?

Gigabit broadband is 1,000 megabits/per second (around twenty-times the download speed of a normal domestic FTTC connection) and unlike conventional broadband, supports a ‘symmetrical’ upload rate that is equally as fast as the download.

In most cases however, SMEs will deliberately opt for a more limited connection speed on a gigabit ‘bearer’ (eg: 200Mbit/s up and down) to keep costs manageable, while retaining the capacity and option of regrading up to a maximum of 1,000 Mbit/s at a later date if needed.

 

What does the voucher get used for?

Most connectivity providers charge an installation cost on new Leased Line installations – normally based on the length of fibre cabling that must be ‘dug in’ to connect the business. The voucher is a refund to help offset this upfront cost. Businesses must pay the ongoing monthly connectivity charges as normal, but the voucher is intended to help firms overcome the initial barrier-to-entry.

 

I’d like £3,500 please.

Quite! Although the the voucher is paid direct to your chosen supplier. Once your business has applied and been deemed eligible, your supplier will submit your voucher with your details when you place the initial order for your leased line. After your fibre is dug-in and connected, the scheme will check that your service is live before paying your supplier the due amount.

If your install is less than £3,500 you are likely to only be awarded the relevant cost, rather than the full amount. In most cases businesses will be signing a leased-line term with their provider for the ongoing cost of connectivity – normally between one and five years.

 

Can I use my voucher via Lineal?

Yes! We use Gamma Telecom Ltd for fibre leased-line connectivity, who are an approved supplier under the Gigabit Voucher Scheme.

 

Why is this funding being offered?

Successive Governments have reasoned that investing in better broadband is good for UK business growth, but the logistics of physically digging in fibre cabling is left to third-parties such as Openreach. Those providers insist ‘hard-to-reach’ properties are not economic to connect under the regional FTTC and FTTP broadband roll-outs because of the upfront cost of this installation work, or that gigabit fibre to the entire country is only achievable over the long term. For the best return on investment, the Government wants to prioritise upgrading businesses that already suffer slow speeds.

Gigabit fibre installations to commercial properties are also a capital project – the physical fibre, once ‘dug-in’ to a business premises, may end up being used for years to come by future businesses who take over the site, allowing more companies to benefit from widespread upgrades to the existing infrastructure.

 

What are other businesses doing?

To date around £90m worth of vouchers have been awarded so far, and around 29,000 connections have already gone live. The Government’s election pledge during 2019 was for gigabit fibre for the whole of the UK by 2025, a target which is widely expected to be missed.

This leaves rural businesses dependant on inclusion in their regional fibre-to-the-cabinet broadband roll-out as a stopgap, hoping to be included in an early tranche of Openreach’s future FTTP roll-out, or looking to fund the upgrade to a leased lined themselves.

 

Help! We really are out in the sticks!

If the cost of your install is still too large, there are other options: such as pooling your vouchers with neighbouring eligible businesses, accessing faster connections via 4G or point-to-point link. Speak to us to learn more.

 

How do I find out more?

You can learn more about eligibility and how to apply for your voucher via the UK Government’s Gigabit Voucher Scheme website here: https://gigabitvoucher.culture.gov.uk/ or get in touch with Lineal for more information.


SQLWorks V10 Launches

Announcing Version 10:


Lineal Software Solutions are excited to announced the public release of our next generation of SQLWorks software.

Version 10 of our flagship business management suite harnesses more advanced manufacturing capabilities for the first time – introducing brand new material resource planning (MRP) capabilities into our existing integrated accounting, CRM & stock control platform.

Automation is critical to productivity. SQLWorks MRP allows businesses to instantly gauge future demand for stock items & materials based on a flexible time horizon and existing stock availability, automatically generate purchase orders for approved suppliers, automatically roll-up part and cost changes through bills of material, and automatically create works orders for production centres on the factory floor.

 

“… We are clear that the faster adoption of technology will result in greater investment and in more manufacturing taking place in the UK.”

 

UK Gov ‘Made Smarter’ Manufacturing Review

 

 

These hotly-anticipated new features will help drive real business benefits, especially among manufacturing and logistics companies: including more intelligent and cost-effective purchasing, optimised stock holding, and coordinated forward planning of production.

Factory managers can now backflush manufactured items, auto-attach engineering documents, optionally roll-up updated part-costings from purchasing through the relevant kits, and even import new assemblies from popular engineering CAD software via drag-and-drop.

 

 “… British manufacturing needs a factory reset.”

Mike Matthews, Lineal Software Solutions

 

MRP is an immensely powerful tool for running a business – and we’ve given users the ability to drill-right down into purchasing and production recommendations – finding the exact source of demand from potentially thousands of orders, to line level, with a simple double-click.

SQLWorks manufacturing abilities integrate seamlessly with other business processes across accounting, CRM and stock control – and we’re planning further extensions to functionality for release later in 2020: including detailed capacity planning, support for ‘Just-In-Time’ (JIT) style manufacturing, and more complex ad-hoc report building.

 

sqlworks versions

 

We’ve also made some updates to the visual identity of SQLWorks with this iteration to help make our software feel smoother and more accessible to new users, and expanded Lineal’s UK Software Development Team of Omnis developers to hasten our development cycle.

Mike Matthews, Lineal’s Managing Director, explained: “This is a terrific new leap forward for our SQLWorks software. The new release is our most advanced ever, and introduces powerful new manufacturing and logistical control to our existing business management tools.”

manufacturing

Measurable Business Benefits


  • One, fully-integrated platform
  • Heightened financial visibility
  • Hours of work duplication saved by automation
  • Greater manufacturing control
  • Optimised spending & stock holding
  • Genuine support for business continuity

 

“We believe the ability for industry to automatically complete important engineering tasks – like importing newly-designed assemblies, production planning, updating part costs and forecasting future operations – will prove a popular choice among manufacturers.”

“Post-lockdown many firms will be doing some serious soul-searching about whether their systems are really up to scratch. British manufacturing needs a factory reset. If you can’t innovate then you’re at a dead end, and modernisation will be an important part of the UK’s economic recovery.”

SQLWorks V10 with MRP is available NOW

 

Learn more at www.sqlworks.co.uk or by contacting our UK Software Development Team today.


Lineal on Tech South West Podcast!

Lineal’s Mike Matthews and Huma Mahmood-Khan recently featured on the Tech South West Podcast (‘Tribe Tech’) – to discuss the post-lockdown recovery, women in tech, and Lineal’s new SQLWorks MRP software.

It’s nearly a year since Lineal was shortlisted for Tech Company of the Year, and won a 2019 Tech South West Award (North Devon Cluster). Members of our team were invited to discuss recent developments, including Covid-19 and other issues facing the technical sector, alongside other award-winning tech businesses from across the region.

Listen now for the story behind our response to the C-19 crisis, the importance of more women exploring a career in tech, and the latest developments for our hotly-anticipated new SQLWorks software release.

Tech South West exists to champion the area’s growing number of technology businesses, showcase innovation and suport STEM skills across the wider South West region – partnering with a number of more local Tech Business Groups to advocate for the sector.

You can learn more about their mission on their website here: https://www.techsouthwest.co.uk/

 

For IT expertise and support, please contact our team today.


DNS Vulnerability: Your IT Team to the Rescue

July 14th: as Microsoft flag a ‘Critical’ Level-10 DNS vulnerability on Domain Name System (DNS) servers worldwide, Lineal engineers rush to patch the infrastructure of dozens of organisations overnight.

The Microsoft Security Response Center recently released details of CVE-2020-135, a ‘Critical Remote Code Execution’ weakness deemed ‘wormable’ (potentially spreading between devices automatically) affecting all Windows Server versions.

A grade of 10.0 is the highest possible severity level that can be assigned under the Common Vulnerability Scoring System Calculator. For comparison the WannaCry attack, which temporarily crippled the NHS in 2017, had a CVSS rating of 8.5.

Lineal staff use remote monitoring software to administer large numbers of client servers and devices, monitor hardware health and deploy patches more rapidly – and were quickly on the case overnight to patch the vulnerability as a special emergency.

dns vulnerability conversation

Within 8 hours we’d patched a large number of DNS servers – applying both an initial fix and further scheduled updates.

DNS is a naming technology which translates the identities of computers, servers and other networked devices into the IP addresses used for connecting on private and public IT networks.

dns how stuff works diagram

For this reason, DNS servers often have massive reach, and must be carefully protected to mitigate the risk of compromising an organisation’s technology on a huge scale – even across the globe.

Israeli IT security firm Checkpoint Software Technologies, who discovered the 17-year old hidden bug and reported it to Microsoft, argue ‘this is not just another vulnerability’ and risks handing an attacker ‘complete control of your IT’ if IT admins fail to address the issue urgently.

 

For IT expertise and support, please contact our team today.


UK Government rules against Huawei 5G

UK mobile networks have been instructed not to buy Huawei 5G equipment for their infrastructure by the Government, and must remove all existing Huawei equipment by 2027.

The landmark ruling came following an overturning of last year’s half-way decision to ban Huawei from the ‘Core’ UK network only – decided as a result of the UK National Cyber Security Centre’s 2019 findings that due to US sanctions affecting Google Android products, any Huawei chip manufacture removed from (Japanese-owned and UK-based) ARM could ‘increase the risk’ to the UK.

But Government MPs, the US and Australian Governments, and even some China-critical Human Rights Groups, argued the ruling did not go far enough – resulting in today’s announcement of a complete ban.

Huawei itself argues the criticism is a politically-motivated attack by Washington to hit the Chinese economy. The tech company is the World’s biggest provider of this kind of technology, as well as one of China’s most successful exporters.

China itself has undoubtedly faced more scrutiny from the international community in recent months, following news stories about the Chinese Government’s handling of Coronavirus, Hong Kong protests, the detention of Uighur Muslims in ‘reeducation’ camps, and the close connections between Huawei and the Chinese Communist Party.

All four of the UK’s big mobile providers (BT EE, Vodafone, Three and O2) all use Huawei equipment in their core networks, albeit to different extents. The decision also affects major broadband infrastructure providers, such as BT Openreach, and related ISPs.

In practice, this means 5G providers will be forced to look at alternatives from either Finnish-provider Nokia or Swedish provider Ericsson.

 

 

For IT expertise and support, please contact our team today.


Apple introduces macOS Big Sur with a beautiful new design

macOS 11.0 Big Sur, unveiled in June 2020 at WWDC, is the newest version of macOS, set to be released this Autumn.

macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty.   Delivering their biggest design upgrade since the introduction of Mac OS X. Experience and enjoy Mac to the fullest, with a refined new design and the biggest Safari update ever.  Discover new features for Maps and Messages and get even more transparent around your privacy.

Mac OS X is finally finished, with Apple confirming that it’s officially moving to macOS 11 after almost 20 years of OS X (or macOS 10).  This fall, users will finally be upgrading from the 10.X versions that Apple has been using for nearly two decades to version 11.0.  It’s ‘MacOS’ from now on, much like ‘iOS’ and ‘iPadOS’.

Safari Updates

Safari is packed with new features, including a customisable start page, elegantly designed and more powerful tabs, quick and easy translation, and a new Privacy Report.  A new weekly Privacy Report on your start page shows how Safari protects your browsing across all the websites you visit.  Users can choose when and which websites a Safari extension can work with, and tools like data breach password monitoring never reveal your password information — not even to Apple.

In the biggest update to Safari since its original launch in 2003, the world’s fastest browser is even faster, providing industry-leading speed and battery life.  Tabs have been entirely redesigned to make navigating with Safari faster and more powerful by showing more tabs onscreen.  Displaying favicons by default to easily identify open tabs, and giving users a quick preview of a page by simply hovering over the tab.

Other newly Updated features

The updated Messages app lets Mac users send and receive more personal and expressive messages, and easily keep track of and interact within group messages. Maps also offers an all-new experience with immersive features for exploring and navigating the world.

macOS Big Sur delivers a spacious new design that makes navigation easier, while putting more controls at users’ fingertips.  Overhauling everything from the curvature of window corners to colours and dock icon designs.   A refreshed Dock displays thoughtfully designed icons that are both uniform and consistent in shape to match others in the Apple ecosystem.  Buttons and controls for apps appear when needed, and disappear when not in use.  The entire experience feels more focused, fresh, and familiar, reducing visual complexity and bringing users’ content front and centre.

The customisable menu bar features a new Control Centre, delivering instant access to the controls used most, from the desktop.  And a new design for core apps brings more organisation to multiple open windows and makes interacting with apps even easier.

macOS Big Sur is available to developers, with Apple planning to make a public beta available to public beta testers next month. When it launches in the fall, macOS Big Sur will be a free update for all compatible Mac models.

 

For Apple device expertise and IT Support, please contact our team today.


Lockdown Articles We Wish We’d Written

This defining moment of the 21st century has provided ample inspiration for the world’s writers, bloggers and journalists – so far, 2020 has been a big year for tech.

Here’s some of our favourite technology articles from across the internet in recent weeks:

 


1. “… By now the silence from the UK government about the NHS app was deafening. What was going on?”

Due for release in June, but then suddenly scuppered, the story of how the Government’s £11.8m promised Covid app sank without trace.

What went wrong with the UK’s Contact Tracing App? – BBC News


2. “… the crooks behind the attack brought along a 280 MB Windows XP virtual machine to run it in (and a copy of Oracle VirtualBox to run that).”

A terrifying new ransomware that fires up its own anti-virus free virtual machine to infect the host – Sophos shines a spotlight on Ragnar Locker.

The Ransomware that Attacks your from inside a Virtual Machine – Sophos


3. “… In the rest of the building, only three people tested positive out of 927”

A fascinating diagrammatic look at how Covid spread through a single floor of a 19-story office building; researchers conclude duration of interaction is the critical danger to workplace safety.

An Analysis of three Covid-19 outbreaks, how they happened, and how they can be avoided – El Pais


4. “… In fact, Zoom is using its own definition of the term.”

Forced to hurriedly address security promises in recent updates: how Zoom’s original claims about call encryption in March turned out to be less than true.

Zoom meetings aren’t end-to-end encrypted, despite misleading marketing – The Intercept


5. “… My screen hours now actually exceed my waking hours.”

Is it possible to live a fulfilled ‘real-life’ entirely online? Many of us have been trying it without realising.

The Internet, mon amour – Economist, 1843 Magazine


 

 

For IT Support and technical expertise, contact our team today.


How to get value from offering public WiFi

Free public Wi-Fi is a popular service for retail, events and hospitality providers to offer, and increasingly becoming an expected service among the public.

This needs careful thought: not least technical considerations like how to keep public networks isolated from work networks, and providing strong enough connectivity to support the user environment.

But most importantly: how should a businesses or organisation to gain value back from providing free Wi-Fi? We take a closer look at some of the best techniques.

 

Authentication & Audience Participation

Most public Wi-Fi networks expect connecting users to ‘authenticate’ by providing details such as their email address or name, and often accepting some terms and conditions of use.

This can be a fantastic marketing opportunity to gather email subscribers, demographic data, survey product popularity, or simply count customers.

Alternatively, commercial quality systems like Cisco Meraki also offer hidden gems like Facebook Authentication – in which the user has to ‘Like’ the business brand or page to gain access. This kind of authentication is superb way of increasing your visibility online by leveraging value from public Wi-Fi – effectively asking the public to become your marketeers via social media.

Physical signage and other real-world marketing can also encourage visitors to share their experience of your venue or event online while their complimentary connectivity is available.

Targeted Advertising

‘Splash’ Pages loaded on the User’s device when they first connect are customisable on many business Wi-Fi platforms, and this creates a perfect opportunity to brand the experience.

Treating this like a regular webpage offers the chance to advertise offers that are time-sensitive, updated seasonally, or promoting key products.

Alternatively, if your audience is large or targeted enough, then this space can be treated like digital real-estate, and sold on as advertising space to others looking to reach an audience.

Footfall Mapping

By combining signal strengths from different access points and triangulating the direction, enterprise systems like Meraki are able to produce animated ‘heatmaps’ of footfall around a site or venue over time.

This is valuable information it itself for public-spaces and retail centres – who rely on being able to control or exploit human travel to maximise sales, minimise costs or optimise the flow of people.

Prompt for Reviews

You’ll never get a more geographically targeted audience than this – so why not ask the key question when it counts?

To online brands in particular, digital reviews are worth serious investment, and smartphone connections direct with the customer is a perfect opportunity to prompt via the web for useful feedback or survey customer satisfaction.

Alternatively ask publicly: and gather Google Reviews, Facebook Ratings, Trustpilot Stars, or any other feedback that is of value to your organisation en masse.

 

For Wi-Fi guidance and networking expertise, please contact our team today


Adobe asks users to uninstall Flash

Creative-software house Adobe is urging users to uninstall Adobe Flash, before the software reaches End-Of-Life (EOL) in December 2020.

System administrators can find details on the end of Flash support here.

Flash is being retired for cybersecurity reasons: the same technology which can easily load web-based games or other client-side content is especially vulnerable to exploitation by hackers to run malicious scripts on a user’s device.

Adobe state in an update on their website that all security updates, and the availability of all version downloads, will cease from this date.

Flash-based content will also cease working – leading technical experts to suggest Adobe have recently programmed a ‘time-bomb’ into the code of Flash Player to render it useless after the supported date. This should help prevent users seeking out third-party versions, and represents one of the strictest policies towards end-of-life enacted by a major software developer.

Fewer and fewer websites still operate this way (possibly as low as 2.6%) since the original announcement of the technology being retired in July 2017. This follows major browser developers, including Google, Microsoft, Apple & Mozilla urging developers to transition to HTML5 and Javascript alternatives that are more integrated into the browser itself.

For Cybersecurity and IT expertise, contact our team today.


Lineal’s Kevin Tackles Four Marathons for Charity

Lineal IT Support engineer Kevin White is running four marathons during June in support of FORCE Cancer Charity and Breast Cancer Care.

To complete the challenge, he must run at least six kilometres every day throughout June, to exceed his one-marathon-a-week target.

Kevin decided to raise money for his chosen charities after wife Debbie, a nurse, was diagnosed with cancer herself twice during the past decade – and praised the support provided by FORCE cancer support centres across Devon.

The couple benefitted from counselling sessions, a breast-reconstruction support group, a course on life after cancer, pampering sessions and even travel insurance advice.

Debbie explained: “At the time I was first diagnosed there was nothing like this in North Devon. I found FORCE very helpful. At times it can feel like you are in the middle of nowhere not knowing where to turn. FORCE helped me to put things into perspective.”

zwift

Running under lockdown on a treadmill, Kevin’s progress is also logged in online exercise app ZWIFT  – allowing him to run ‘virtually’ with other runners and cyclists around the World while shielding – and to stay motivated.

Kevin has returned to running himself as part of a recovery: shedding five stone in weight since 2018. His fundraising target for the June challenge is £250 – but he hopes to exceed this at a time when many local charities will be struggling to fundraise.

On behalf of the whole team at Lineal: well done Kevin – keep going!

 

Learn more about Exeter-based Force Cancer Charity here, and Breast Cancer Care here.

For IT expertise and support, please contact Lineal today.


ASUS gambles on dual-screen laptop

Two years ago ASUS first previewed an experimental dual-screen laptop. Dubbed ‘ProjectPrCog’, the unusual concept creation effectively doubled the available screen size to both the top and bottom case of the laptop.

In 2020, ASUS have (sort-of) finally taken the plunge with the ZenBook Duo. An intriguing new design, this ‘one-and-a-half-screen’, $1499 version includes a secondary rectangular monitor in the lower half of the case for extra display room.

Among the theoretical advantages of a dual-screen laptop are the ability to hold communications apps like email or instant messaging on the lower screen while working on the upper, and the ability to stream video from the top while controlling the stream itself lower down. A powerful Intel i7 processor included as standard ensures the extra screen space isn’t wasted, and it’s easy to imagine the Duo becoming a cult-hit with graphic designers and similar.

The overall design is not quite as futuristic as ProjectPrCog – ASUS have shied away from a full touchscreen keyboard, favouring a cut-down version of conventional laptop keys, and a touchpad mouse/numberpad combination.

The ZenBook Duo is also thankfully less wacky than previously failed attempts at the same thing, such as Lenovo’s odd Thinkpad W700ds.

Conceptually though a dual-screen laptop still poses some challenges: a cramped keyboard close to the edge makes it quite difficult to type on top of er… one’s lap.  At 1.5kg the model sits around average for laptop weight, but dual displays is likely to impact the battery life considerably compared with single-screen models.

A highly commendable effort from ASUS and undoubtedly interesting. World-changing? Probably not yet.

 

For IT Support and expertise, please contact out team today.


Dropbox Trial New Password Manager

Cloud storage giant Dropbox is beta-testing a new password manager app – ‘Dropbox Passwords’ – by invitation only.

Password managers allow the user to generate and store encrypted, complex passwords for many user accounts inside a single piece of locked software and autofill them into websites and applications – making it easier to use diverse, complex passwords across all of your IT.

Password managers are measure increasingly recommended by respected cybersecurity authorities – including the UK National Cyber Security Centre. Options like 1Password, Lastpass and others are already well established, although Dropbox is likely to have significant reach to business customers considering using a password manager for the first time.

dropbox password manager google play

Unlike bigger rivals such as Microsoft’s Office 365 and Google’s G-suite, Dropbox do not offer workplace document editing apps – leading the company to explore new avenues for branching out beyond file-sharing and cloud-storage.

These plans have included Dropbox Paper (a collaboration and project management tool), integrations to other growing challenger-platforms such as Slack and Zoom, and now password management.

The rise of password managers have prompted some to speculate that the age of passwords (or at least – memorised key-string passwords) may be over – either replaced by biometrics or generated, encrypted, held and recalled by software.

Principally a cloud-storage company that helped establish file-sharing in the minds of those who had never used it before, only time will tell if Dropbox can establish a broader brand for securing a cloud-first IT business world.

Dropbox Passwords can be found by invitation only here: https://play.google.com/store/apps/details?id=com.dropbox.passwords_android

 

For cloud-software and cybersecurity expertise, please contact Lineal today.


Yes, you need to backup cloud data

No need for a backup if it’s safely in the cloud, right? Wrong – here’s three reasons your team still needs to independently backup cloud data.

 

1. Retention Time

Popular cloud-storage platforms like Microsoft Office 365, Google G-Suite and Dropbox only retain deleted items in trash/deleted items for 30-days, with the longest ‘from beyond trash’ recovery being 90-days in some cases. Dropbox Pro and Business accounts may optionally extend this to 180 days, but this is still a limited window for many businesses.

Three months is not a long time – and users are often horrified to discover they can’t simply salvage a deleted file under any circumstances beyond this event horizon.


backup cloud retention times

Astonishingly, this misunderstanding  helps contributes to top cause of business data loss being… human error. Delete (an un-backed up) file in haste, and repent at leisure.

Advisable cloud-backup platforms such as Veeam Backup for Office 365 and Barracuda Cloud to Cloud Backup can be used to keep a fully automated and distinct backup of cloud-based data, well beyond the default retention limit.

 

2. Single File Recovery

Some cloud storage platforms only allow the user to recover one file at a time – designed as they are to be used by large numbers of users interacting with individual files. This feels very practical, until it comes to a situation where an organisation needs to restore larger quantities of data in one go – such as cases of widespread malicious deletion by an employee or hacker.

Even on a relatively serviceable 50Mb/s broadband download connection, 1TB of data would take more than five and half-hours to restore centrally – and some platforms even require each file to be restored individually via manual control. In the short term, this might put significant pressure on a business or organisation’s ability to function.

This is something often ignored in Business Continuity planning – not just whether recovery is possible, but how long will it take. More comprehensive backup options normally allow a full, automated restore, either to the existing platform or an entirely new environment.

 

3. The Email Problem

Despite premature claims of email’s demise, many users still keep their entire working life in their inbox – including not only communication, but attachments.

Having moved traditional Exchange servers to the cloud, businesses often don’t have a backup for these (even in text form) beyond that of files. Why should email be any different?

A much better solution, and one that guarantees better sleep, is to put in place a backup service that includes your email estate, that is fully indexed, searchable and restorable for when you need it most.

 

For IT Support and backup expertise, please contact our team today.


easyJet Hit by Cyber Attack

Popular short-haul airline easyJet has been hit by a cyber attack, affecting around nine million customers.

In a statement, easyJet says that a “highly sophisticated cyber-attack” discovered in January 2020 compromised email addresses and travel details of roughly nine million travellers. For 2,208 customers, credit card information was also accessed.

No further detail has yet been publicised as to the nature of the breach, although the company stated that it had “closed off unauthorised access”.

The bad news comes at a difficult time for airlines, as air-travel has declined dramatically in the wake of Covid-19 restrictions. When faced with a similar situation in 2018, British Airways received a large financial penalty of £183m from the Information Commissioner’s Office.

The airline are making contact with all affected customers warning extra vigilance towards ‘unsolicited communications’, due to the heightened risk of phishing attempts from criminals masquerading as easyJet who may have gained access to customers’ personal details.

Under new GDPR guidelines introduced in 2019, it is mandatory that breached organisations report to the UK Information Commissioner’s Office (ICO), who are currently investigating.

 

For cybersecurity and IT Support expertise, please contact Lineal today.


Make Microsoft Teams your Phone System

Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.

Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.

But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.

teams phones

Poly CCX Series Teams Phone Handsets

This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.

Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.

teams phone system licensing

All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.

With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.

Gamma, whose popular Horizon system operates nearly half a million UK business phone seats, are also giving every sign that Teams Direct Routing will also be the more cost-effective choice when compared to Microsoft’s own call plans.

Teams Direct Routing is likely to prove an extremely popular choice for companies seeking to modernise, and ‘get the most’ out of Teams. Take our advice: this one is going to be big.

 

For more information on Microsoft 365 and Teams, click here.

For more information on Microsoft 365 licensing, click here.

For more information on how Microsoft Teams can be deployed as a full phone system, please contact our team today.


Reply All Email Storm Protection launches for Exchange Online

Microsoft have announced Reply All email storm protection for Exchange Online – designed to prevent crushing organisational reply all email chains.

By default, the feature will detect ten reply all emails to over 5,000 recipients within 60 minutes, (what IT admins jokingly call a ‘reply-allpocalypse’) and will block further sending to prevent the problem escalating.

A particular problem in large organisations, email storms begin when large numbers of recipients click ‘reply-all’ either to respond or ask to be removed from the chain – massively multiplying the overall number of emails passing through Exchange servers.

If you find yourself stuck in a big reply all email storm, the guidance is simple: Do nothing. Do not reply to the email. Replying only makes the problem worse for everyone in the email chain, including you.

reply all email storm protection

Reply all email storms have plagued large organisations. The NHS was infamously struck by a server-crushing 500 million emails in less than two hours on 14th November 2016, after an IT contractor accidentally sent a test email to everyone with an NHSmail email address – approximately 840,000 people.

Microsoft itself became one of the first test cases during the “Bedlam DL3” incident of 1997, when a user emailed 13,000 company addresses. Other users unaware of how many replies they were sending asked to be removed, and by the time the storm had subsided a terrifying 15 million emails had been sent – far beyond the capacity of late-90s email servers.

Reply-all email storm protection is currently being rolled-out to Microsoft Exchange Online and packaged services including Microsoft 365.

 

For IT Support and expertise, please contact Lineal today.


NCSC Whitelist & Blacklist Terms Replaced

The UK National Cyber Security Centre (NCSC) are officially removing the technical terms ‘Whitelist’ and ‘Blacklist’ from their organisation in an effort to be more inclusive.

The terms ‘Whitelist’ and ‘Blacklist’, which refer to lists of permitted and not-permitted things in the cybersecurity world, will be replaced with the more literal and accurate ‘Allow List’ and ‘Deny List’.

Prolific spam email domains for example are often ‘Blacklisted’ by system administrators – a negative association the NCSC feels should not, even inadvertently, imply a connection to skin colour.

The organisation, a more public extension of GCHQ, acknowledged in a statement on their website that whilst “…it’s not the biggest issue in the world…”, the organisation is acting positively in response to requests from the public, is making an effort to be more inclusive, and that using such terms might otherwise have impaired the recruitment of valued “future colleagues.”

‘Blacklisting’ also has an unfortunate connotation with an illegal practice of barring whistle-blowing employees and trade union members from working across certain sectors, which has a history within the construction industry among others.

Google Chrome, Microsoft Edge and others have made similar terminology decisions – deciding that pejorative references to colour should not be used in cybersecurity terminology.

 

For IT Support and cybersecurity expertise, please contact Lineal today.


Microsoft launching new Teams features

Microsoft Teams will soon gain the ability to display video-call participants in a 3×3 (9-person) grid, among other new Teams features.

The new teams features improve on the current limit of a 2×2 (4-person) grid – one notable limitation when compared with popular rivals such as Zoom.

Other features being added include custom-backgrounds, a ‘raise-hand’ feature similar to that used in Citrix GoToMeeting webinars, audio-sharing and call recording for 1-1 direct calls. The iOS version on mobile/tablet will also gain Teams’ background blur feature used to obscure the caller’s surroundings.

Recognising perhaps that Teams is still new to many workplace settings there has been a revised focus on hardware for new teams features: ‘Teams Certified’ audio/conferencing devices are now available, and the new Teams push-to-talk ‘walkie-talkie’ mode designed for field workers is currently in preview.

teams dashboard preview

Playing catchup with Teams’ dramatic surge in popularity – to over 44m daily users and 1000% more calls during lockdown across the globe – Microsoft are also overhauling the Teams Admin centre to give admin users more visibility and control over meetings, usage and group policies.

 

Lineal are a certified Microsoft Gold Partner. Learn more about Microsoft Teams, or contact us today.


Number of Covid-19 Scams Explodes

The volume of Covid-19 scams and phishing emails has increased dramatically in recent weeks according to cybersecurity authorities.

Email security software and cybersecurity provider Barracuda Networks has reported a 667% increase in phishing emails throughout the pandemic.

Common scams include pretending to represent Government, law enforcement or medical authorities to obtain information or financial payment, blackmailing users with threat of infection, donation requests for fake organisations, and malware distribution – including one new ransomware even dubbed ‘Coronavirus.’

Barracuda Covid-19 email scams graph

Via Barracuda: Source 

In a joint statement published in April, the UK National Crime Cyber Security Centre and US CISA (Dept. of Homeland Security) notes the sudden rise in Covid-19 scams, and even highlight instances of SMS text-messaging phishing attempts mimicking UK Government text alerts.

In the example cited, a fake compensation payment is offered to entice the user to hand over details via an imitation UK Government website.

covid-19 scam sms phishing example

There has also been a growth in online hackers and trolls targeting Zoom and other video conferencing platforms. Users unfamiliar with this kind of software in particular may prove an easy target for cyber criminals.

Phishing scams are part of a larger trend of online Covid-19 themed fraud. In March, the NCSC removed around 500 fake online shops claiming to be selling fraudulent virus-related items over the internet.

Google currently estimate that Gmail filtering is blocking over 100 million phishing emails each day, and that almost 20% of online email scams now refer to Coronavirus (around 18 million) – likely to be the largest phishing ‘theme’ in history.

 

For cybersecurity expertise and assistance, please contact Lineal today.


Mid-market iPhone SE relaunched by Apple

Apple have launched a new mid-market iPhone, the iPhone SE, to popular aclaim.

Similar to the iPhone 7 in appearance, this more baseline model of iPhone is designed to broaden the user-base of Apple’s popular iPhone range into the territory of more budget Android smartphone alternatives.

Not that Apple have scrimped on the technology – even the more basic SE includes an A13 Chip, 4.7-inch Retina HD display, and the ‘best single camera’ system on an iPhone ever (as opposed to the multi-lens affairs on more premium iPhones.)

In a nod to the World’s current Coronavirus difficulties, the SE also contains the original TouchID fingerprint sensor, so that users can still unlock the screen without removing facemasks.

Like it’s experimental predecessor, the 2nd-generation SE will also be available at more affordable prices: including £10.99 a month, or £279 upfront via Apple trade-in, suggesting there will soon be some very cost-effective deals reaching customers on the high street. To thin Apple’s extensive iPhone range, the iPhone 8 will also be discontinued.

Apple’s physical high-street stores remain closed due to Covid-19 lockdown – however online preorder begins from Friday 17th April, starting at £419.

For technical expertise and business mobile, please contact Lineal today.


Keeping Things Moving

As businesses and their staff begin to adapt to the UK’s Covid-19 lockdown, we take a closer look at how IT Support requirements have shifted.

After two weeks of IT Support call volumes to Lineal rising significantly, queries have begun stabilising as the organisations and companies we support, and their employees, become more accustomed to working from home.

You can find answers to Frequently Asked Questions in our lockdown FAQs article here.

In parallel, the nature of IT tickets we commonly address has also altered, with a majority of support queries involving either virtual private network (VPN) or remote access assistance – even overtaking email in the short term.

We’ve seen renewed interest in cloud-based services, including Microsoft Office 365 tools, Gamma Horizon hosted telephony, and Azure-based computing, as well as portable hardware shortages – with major distributors keeping things moving but reporting limited availability of new laptops, headsets and power cables.

In-house, Lineal’s own use of Microsoft Teams has increased noticeably as staff work remotely. Following an initial lockdown practice drill in early March,  activity graphs show three weeks of increased Teams collaboration between staff – including audio/video conference calls, chats and screen-sharing.

lineal teams usage graph

We’re keeping things moving and continuing to support all our clients fully throughout the the Covid-19 lockdown; if you have any feedback or ways we can improve our service, please let us know.

 

For IT Support and technical expertise, please contact Lineal today.


SQLWorks Guest Post: Diamedica rises to UK Ventilator Challenge

Lineal SQLWorks company Diamedica (UK) Ltd., who manufacture specialist medical solutions, are providing vital support to the NHS as part of the UK Government’s Ventilator Challenge:

Developed by Lineal’s in-house software development team, SQLWorks integrated business management software, is the core of Diamedica’s accounting, order-processing, stock and production control.

(Guest Post Via. http://www.diamedica.co.uk/english/news_detail.cfm?id=3219)


“…Diamedica (UK) Ltd confirmed today they are playing a critical role in the Government’s efforts to accelerate production of ventilators to support the fight against COVID-19. Diamedica’s ventilator designs were shared with the Cabinet Office team leading the challenge, who have been able to match the plans with specialist manufacturers who are able to start ramping up production quickly, and at scale.

Diamedica are now providing consulting services to the matched specialist manufacturers who are contracted to produce ventilators.

Robert Neighbour, Managing Director, commented “We are exceptionally proud to be a part of the effort to deliver ventilators for the NHS. Our product is already the leader within emerging markets and has now been selected to support the UK’s fight against COVID-19. I want to thank our team here at Diamedica for their dedication and efforts thus far, and all the manufacturing partners who are critical to this effort.”

For further information please contact Charlotte Green, Head of Sales and Marketing at Diamedica (UK) Ltd.”

Learn more at http://www.diamedica.co.uk/english/

 

For software enquiries and questions, please contact our team today.


Good News Stories You Might Have Missed

The world is on lockdown, but not all is doom and gloom – as people unite during a period that can only be described as one of the most challenging times we have faced in decades. Our ways of life have been put on pause, travel and holidays are no more; our freedom of movement halted.

But this is only temporary and there will be an end to this crisis. There is a global rise of togetherness and tough times don’t last – but tough companies do.

What good can come out of this chaos and uncertainty? There is hope: here’s some good news stories you might have missed:

Time is the greatest healer and as we have the time to reflect, appreciate the smaller things in life. Spend time with your children, your pets, your significant other – you may be with just them, for a little while. Take some time out to look out the window, if you go for a walk notice how spring is arriving.

One thing we don’t know is how long this will all last, all we do know is there will be an end – we’ll get through this and Lineal’s team are here for you when you need us.


Uh Oh, Time to Patch Firefox Again

Mozilla have released an urgent patch to version 74.0 of Firefox, notifying browser users around the world that it’s time to patch Firefox again.

The timing of the new patch, which also affects the ‘Extended Support Release’ (version 68.6) suggests that the latest update fixes a vulnerability which (at worst) may have been live in the browser since July 2019.

Mozilla’s official announcement from 3rd April categorises the impact as ‘Critical’, and states that ‘we are are of targeted attacks in the wild abusing this flaw’.

The precise details of the security flaw have not yet been published, although we know that the issue refers to a ‘use-after-free’ function by which the browser frees up previously occupied memory back to the device – with online cybersecurity blogs speculating that any new contents of the relinquished memory may still have some level of access to the browser.

Community-led Mozilla, whose popular Firefox browser is still the World’s second-most popular desktop browser, suffered other critical security flaws as recently as January – when the US Department of Homeland security took the unusual step of instructing users to urgently update their browsers following the discovery of a vulnerability which granted potential access to the operating system.

Not that Mozzilla are unique in such issues: Google also faced embarrassment in recent months after rolling out an experimental change to Chrome which left millions of users unable to load new tabs.

Patch your browser regularly: Firefox users can update to version 74.0.1 via:

  • To upgrade on PC, open Firefox and click ‘About’ and select ‘Restart and Update Firefox.’
  • To upgrade on Mac, open Firefox and click ‘Options’, ‘Firefox Updates or Options’, ‘Advanced’, ‘Update to update Firefox.’

Zoombombing Trolling Spreads

Zoom’s video-conferencing software has seen a surge in hacked video calls around the world, with a new phenomenon, ‘Zoombombing’, disrupting unsecured conference calls.

As large numbers of people work from home due to Covid-19, online trolls have begun searching for Zoom calls where meeting hosts have not passworded access or credentials are easily obtainable, and disrupting meetings with either audio or un-expected screensharing of inappropriate material to other attendees.

Zoom’s ease-of-use for beginners and freemium download option have proved popular in recent weeks with the platform surging to over 200 million users – a pattern also seen among similar conferencing platforms from Microsoft, Cisco, Google and others.

Cyber security experts have also highlighted the availability of automated Zoom-call hacking tools in the darker corners of the web – able to seek out conference calls without passwords for trolls to exploit.

Most experts believe Zoombombing intruders can be avoided with routine security precautions which should be taken by the host (and co-hosts) of any Zoom meeting.

In particular Zoom meeting hosts have been cautioned to:


  1. Set a unique, complex password for every Zoom meeting
  2. Generate a random ID for each meeting, try to avoid using your personal one. Zoom have published a helpful article on how to do this. 
  3. Not share screenshots of their meetings. (Even UK Government Cabinet Ministers’ accidentally publishing shared calls with visible meeting IDs recently. Don’t do it!)
  4. Avoid sharing meeting IDs on publicly visible social media or websites.
  5. Disabling screen-sharing rights unless needed via Screen Share > Advanced Sharing Options > Who Can Share?
  6. Enforcing Waiting Room prior to new attendees being permitted to join the meeting
  7. Lock Meetings once all attendees are present via Participants List > More > Lock Meeting

For Cybersecurity expertise & IT Support, please contact Lineal today


Your Google GPS Data shows a UK in Lockdown

Google have released aggregated smartphone location data which shows the UK under lockdown.

According to the newly published ‘Community Mobility Report’, in which Google GPS data from the location settings of Android phones is broken down by country, the UK has seen a dramatic drop in those going outside during March, as people stay in lockdown for the duration of the Covid-19 crisis.

google gps data summary

‘Retail and Recreation’ visits, which includes restaurants, cafes, shopping centres, theme parks, museums, libraries and cinemas are down 85% against normal rates, and ‘Parks’ show a 53% decrease.

‘Transit Stations’ including public transport hubs are down an astonishing 75% as people remain at home rather than travelling.

‘Grocery & Pharmacy’ visits show a smaller decrease, at 46%, as people continue to shop sparingly for essentials.

google gps data devon

However, Google GPS data varies across the UK – with Google warning readers not to compare rural and urban areas. Remoter parts of Scotland and Wales are less consistent both in lockdown severity but also available data to measure.

This measurement difficulty is something also noted by the Kings College Covid-19 sympton tracker app, which gathers self-reported data from across the UK and has risen rapidly up the Google Play and Apple App Store app charts in recent days.

Data for Devon suggests the lockdown is being observed slightly more strictly, with even lower rates of shopping and leisure trips being made compared to the UK average, but marginally higher attendance at workplaces and at public transport hubs.

You can find the Google’s COVID-19 Community Mobility Report for the UK and other countries here.

 

For IT Support and technical expertise, please contact Lineal today.


ISPs Lift Data Caps on Home Broadband

The UK’s biggest telecoms providers have agreed to remove data caps from Home broadband packages during the Coronavirus lockdown.

Although most UK home broadband packages now come with an ‘unlimited’ data allowance (subject to fair usage), many legacy products still enforce a data limit which may incur financial penalties if exceeded. Much like mobile data contracts, historically these were usually set at a specific monthly data usage, eg: 200GB.

The move follows discussions with the Government and telecoms regulator Ofcom, who are seeking to support vulnerable customers during the Coronavirus lockdown.

The Department for Culture, Media and Sport has also stated that the measure will be ‘effective immediately’ and help ‘people to stay connected whilst they stay at home.’

In particular, the BBC notes that many ISPs offer cut-price, limited broadband packages for those receiving benefits – although some limits on gaming, streaming and other high data-usage activities may remain in place for these packages.

Providers lifting data caps include BT (EE & Openreach), Virgin Media, Sky, TalkTalk, O2, Vodafone, Three, Hyperoptic, Gigaclear and KCOM.

 

For technology expertise and support, please contact Lineal today.


Keep calm and carry on

As more and more of us are starting to accept remote working as the new norm, it may still feel unnatural and difficult for those who have not experienced this before. Keep calm and carry on – Lineal are here to help.

Remote working out of the office or from home has increased by nearly a quarter of a million over a decade, according to the office of National Statistics.

We may have lost the face-to-face daily contact with our colleagues and friends, but this does not mean we cannot stay in touch easily and efficiently;

  • Through phone calls
  • Messaging
  • Video calls
  • Business platforms such as Teams

With the current global crisis, for most of us we may feel like we are in uncharted waters.   A lot of people have had to adapt to working from home, with no planning and little time to prepare for the change. There are many questions:

  • How do you set up a space where you can focus?
  • How do you stay connected when you can’t meet face-to-face?
  • Why does it feel like it’s never the right moment to take a break?

It’s inevitable that some employees will have questions and may struggle adapt.

 

So what have we learnt so far?  

Microsoft’s article – Making the switch to remote work – is an interesting read, with 5 lessons on how they have approached working from home, and ideas of how best to overcome common hurdles.  The current situation has compelled Microsoft to take a new look at everything from scheduling meetings to the way teams are managed.

In particular, protecting your employers and employees mental health is very important:

  • Check in regularly with your team members
  • Colleagues
  • Customers
  • Suppliers

Also check out: https://www.forbes.com/sites/onemind/2020/03/17/when-home-becomes-the-workplace-mental-health-and-remote-work/ to see what some of the experts in the industry highlight could be the key concerns and how to manage them.

 

So how do we make the most of working from home?

Routine is Key:

  • Wake up at your normal time, but enjoy a little longer to get ready.
  • Have some breakfast an extra cup of coffee, as you don’t have to face the stress of the daily commute – No traffic jams, public transport or queuing, bonus!
  • Then structure your day like you would if you were in the office.
  • Organise meetings, speak to your colleagues, call your customers and suppliers, adapt your ways of working.

Be productive and proactive, there are many solutions available to you, and Lineal are here to help, if you need us.

There are also various positives for remote working, both for the employee and the employer:

  • Increased productivity – working remotely increases productivity work that needs focus by 16 per cent
  • Higher morale – a study showed that those who work from home love their job more than those who work in an office.
  • Higher employee retention
  • Less stress – one in five employees say that juggling their work and personal lives is the main cause of stress
  • Some of us may be lucky enough to have some four-legged furry colleagues keeping us company instead on a day to day basis.

Keep calm and carry on, and if you have any IT concerns please contact the Team here at Lineal Software Solutions Ltd.


We’re with you

At a challenging time for many businesses and organisations, Lineal’s top priority is your business continuity.

We’re supporting a wide range of clients with some very similar queries – here’s what that looks like:

 

  • Will our staff still be supported?

Yes – all Lineal’s remote support will continue as normal, and on-site engineer visits to workplaces as scheduled, pending further guidance by the UK Government. We’ve successfully completed practice drills of our business continuity plan, and you can learn more about our preparations here.

As always, please contact [email protected] and 01271 375999.

 

  • Help! We need to work from home!

OK – don’t panic: try and make a quick list of everything you commonly need to work in the office. Then contact our IT support teams via [email protected] and 01271 375999

Cloud-based services such as Microsoft Office 365, G-suite and Dropbox should still work via your web browser as normal (but please ask if you run into difficulties.) However, if you have systems that are based at your workplace, you might need to ask Lineal for a VPN in order to gain remote access (see below.)

Check out our tips for happy remote-working here, and some great deals for remote workers here.

If you have a Gamma Horizon phone system, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here.

 

  • Can you help me set up a VPN?

Yes – as you might expect, this is currently our most requested support ticket type! Please speak to your support team via [email protected] or 01271375999.

 

  • How do I access ___[system]___ or line-of-business applications.

The answer to this will vary depending on the system, the security permissions at your company, and where it’s hosted – please speak to your support team via [email protected] or 01271375999.

 

  • Are Lineal extra busy?

Yes – our call and support ticket volumes have increased around 30% over the past two weeks, however these are still at perfectly manageable levels.

 

  • How do I set up my desktop PC at home?

We can walk you through ‘which-cable-goes-where’ if you’re unsure, but if your work-now-home-PC isn’t configured how it normally is in the office, please just speak to our support teams for remote assistance: supp[email protected] or 01271 375999.

 

  • Why might I need a ‘VPN’?

A Virtual Private Network gives direct access to your workplace network from home. If you have technology which is only available in the office (eg: an accounting database or CRM system based on your own server) these won’t be accessible outside without first connecting via a VPN.

If you have cloud-based services such as Microsoft Office 365, Dropbox, G-suite, webmail, Salesforce or other online services, these should be available through your browser as normal.

 

  • Help! I can’t buy ___[hardware item]___ anywhere!

You’re not alone: we’ve seen stocks of laptops, convertibles, power cables and others run low from many UK suppliers. If you’re having trouble sourcing something, please contact us via [email protected] for a quote, and we’ll do our best to find your request direct via distributors.

 

  • I think ____[service]____ is down, but maybe I’m just confused. How do I tell?

It’s first worth heading over to DownDetector.com to see if there are issues reported with major UK providers, such as mobile networks, cloud services and broadband ISPs. If you’re unsure, please speak to our support teams.

 

  • Will the internet/service_x fail due to high demand?

No, but we do all need to act responsibly. Much like with supply chains and emergency hotlines, capacity needs to be used sensibly by everyone.

Please don’t stream 4K or High Definition video unless it’s really necessary, and expect some of the bigger cloud computing providers, like Microsoft and Google, to dial down the responsiveness of some connectivity-intensive bonus features to help accommodate the extra computing demand around the world.

 

  • How do I use my work phone system remotely/from home?

Depending on who maintains your phone system, you might need to speak with your provider for either remote access or call re-directs.

If you have a Gamma Horizon phone system provided by Lineal, we’re offering several months of free Gamma Collaborate licensing to extend your phone system to mobile/desktop devices – to support remote working. Please let us know here

 

For IT Support & technical expertise, please contact our team today.


7 Great Deals for Remote Working

With growing numbers of employees out of the office in response to Coronavirus, we’ve assembled some great deals, discounts and freebies available online for home-workers, remote-workers, and many others.

 

  • Discounted ESET Antivirus

You’ve started using your home laptop or PC for work so you can keep away from the office? You’re not alone.

Lineal are offering a special 15% discount to those who need ESET antivirus cover on their home desktop or laptop (both PC & Mac.) As your home computer becomes your work computer, it’s important it has the same level of antivirus protection.

 

  • Free Microsoft Teams

For companies that don’t have Office 365 collaboration software already, Microsoft are offering a 6-month free trial of the freemium version of Microsoft Teams – permitting audio/video conferencing, document sharing, instant message and more across PC/Mac, tablet and smartphone.

Perfect for working from home, the freemium version does include low data limits (10GB shared, 2GB personal) but Microsoft have temporarily lifted the user-limits to accommodate more businesses.

 

macbook air

 

  • Discounted MacBook Air

This past week Apple have cut the price of their ultra-portable, highly popular MacBook Air model to £999 inc VAT.

Famously small enough to fit inside a Manila envelope and perfect for taking home, the latest lightweight model is made from 100% recycled aluminium, comes with a 13-inch Retina display, and boasts a 256GB solid-state hard-drive – twice the previous storage capacity. Extra discount is also now available for Education customers.

 

gamma collaborate

  • Free Gamma Collaborate

For businesses and organisations using Gamma Horizon phone systems with us, Lineal are offering a minimum of two-months free trial of Gamma Collaborate for all users.

Gamma Collaborate extends your deskphone to the Horizon app on your mobile, PC or Mac, and includes instant-message, audio/video conferencing, screenshare, presence notification, extension dialling and more. If you have call-handling settings like hunt groups or number presentation set up, this will work automatically from the new devices.

To enrol your users in this promotion – fill in our form here.

 

  • Audible Stories

As of last Thursday, audiobook giant Audible.com have launched a free service called ‘Stories’ to introduce free audiobooks to children (and indeed, re-introduce much-loved classics to adults.)

Available in multiple languages, you can discover Audible stories here.

 

  • Adobe Creative Cloud for Students

Adobe are making Adobe Creative Cloud apps available to all existing higher education students and educators users free of charge, until at least 31st May 2020. Registered institutions must enrol for access beyond their existing campus desktop apps, but you can learn more about the opportunity here.

 

  • Peloton

For the restless, exercise app company Peloton has extended its free trial to 90-days – the infamously expensive Peloton bike itself is not required, and classes incorporate yoga and other kinds of work-outs to take advantage of throughout the shutdown.

 

For technology assistance and IT support: please contact Lineal’s team today.


The Ultimate Guide to Microsoft Teams

This week Microsoft Teams gained 12 million daily users, bringing the total to 44 million globally. During the past few days, Microsoft have raised cloud computing capacity by 600% to support this surge in demand for remote-working tools.  

If its all new to you, or you’re working from home for the first time – never fear! Lineal have assembled some of the best online Microsoft Teams resources to help users of all levels. 

We’ll update this ultimate guide to Microsoft Teams to include valuable new videos, examples and training materials as we discover them. 

 

The Basics 

teams quickstart

Intermediate 

teams training

Experienced 

 

Lineal are a Microsoft Gold Partner – for expertise and support, please contact our team today.


Lineal join Omnis for Web Engineering Day

Members of Lineal’s Software Development Team were recently invited to join the Omnis Software Engineering Team for a special 2-day visit focusing on development work regarding web features within SQLWorks.

Software engineers from both companies focused the dedicated day on the implementation and deployment of Lineal’s recent online work including business-to-business (B2B) trade ordering portals and online user survey systems.

The SQLWorks Team at Lineal wanted to thank the staff at Omnis for being excellent hosts and helping to craft an extremely useful and informative visit.

Omnis Software recently celebrated 40 Years in the industry, having been founded in 1979 by Blyth Computers Ltd. Co-founder Paul Wright.

Omnis technology has underpinned Lineal’s SQLWorks Business Management Software (integrating accounting, stock control, CRM and manufacturing) since the early 1980s. Lineal’s Managing Director Mike Matthews is a part of the international Omnis Technical Committee, and Lineal staff regularly help coordinate and take part in EurOmnis, the international Omnis software developer conference.

 

For Software development advice and expertise today, please contact our team today.


Gamma Roadshow 2020

We recently attended the 2020 Gamma Communications Roadshow at Stamford Bridge – hearing the latest business telecoms and technology trends from across the UK. But what do businesses need to be aware of?

 

Clock Ticking for ISDN

BT will officially turn off all ISDN services by 2025, with the ‘stop-sell’ order coming as early as 2023.

With UK businesses just getting used to putting ‘2020’ on paperwork, this is no longer a drill – if your phone system uses ISDN, your business needs to begin preparing to switch to a digital services such as SIP or better still, a hosted VOIP platform.

There are perhaps as many as 1.5 million ISDN channels still in use by businesses across the UK. Gulp.

 

Ultrafast Fibre Rollout Gathers Pace

Superfast broadband (‘Fibre to the Cabinet’ or FTTC) prices are falling all the time, but the big story of the decade is likely to be the steady roll-out of ultrafast ‘Fibre to the Premise’ to many more businesses – to around 40% availability over the next few years.

Salisbury is the first single-year rollout ‘test’ area trialling complete fibre infrastructure (booking a new copper line in the Salisbury area is likely to be rejected).

Interested in fibre for your area? Perhaps you should speak to your friendly neighbourhood IT provider…

 

Not all 5G is born equal

We’ve known for a while how the smallest of the UK’s four mobile networks (Three Mobile) is arguably in the best position to deliver data, although it’s now becoming clear Three has an enviable technical advantage over some of the other major providers – and is even using the cheeky marketing slogan: ‘If it’s Not Three, It’s Not Real 5G’.

The reserved spectrum range favours Three to such an extent that EE/BT, O2 and Vodafone have all submitted strongly worded complaints over preferential access. Gulp.

 

Microsoft Teams Telecoms Emerges

Among Gamma’s most exciting news was the announcement of a Direct Call Routing service for Microsoft Teams – which effectively plugs into the back of Teams and Microsoft’s ‘Phone System’ PBX add-on, to turn your Microsoft Teams software into a fully fledged business phone system.

teams phone

Until now Microsoft’s Teams platform has been a strong option for video/audio conferencing, screenshare, instant messaging and collaboration – but have always lacked the more robust business call-handling feature-set of true phone systems, or suffered from a shortage of physical handsets. With both of those challenges solved by Gamma and the Teams app available on a variety of devices, it’s easy to imagine Teams phones appearing on desks.

Direct Routing for Teams is expected from April 2020. The final pricing is likely to be somewhere in the region of between £15-25 a month per user (including Microsoft Office licensing) – finally unifying telecoms under the same single user account as Microsoft Office 365 hosted email, files storage, office apps and collaboration software. Watch this space.

 

For communications services and expertise, please contact our team today.


Lockdown: How Lineal ran a full 24hr Quarantine Drill in Secret.

Edit: This article was originally published a few weeks before the first national UK COVID lockdown, 2020 – and has been left in its original form.

 

“All Staff Meeting” it said in the diary, and that was unusual. While both Lineal’s technical and non-technical teams meet regularly, it is rare that they are all required to gather at once on a Monday. Something was up.

“Tomorrow…” announced Mike, “… you’re all going to work from home. Lockdown: you have two hours to prepare.”

Tuesday 10th March would be a complete quarantine drill day. Staff would attempt to replicate everything Lineal does while working remotely – from home in most cases, but in physical isolation from each other. The scenario would be a practice run for either a coronavirus isolation scenario, or a catastrophic on-site evacuation incident such as severe flooding.

We would be permitted to visit clients if required, make preparations for home working, and to remove any equipment we might need from Commercial House in advance – providing we did so within the 2 hour advance warning period.

The business operations of our clients would remain critical throughout, so everything would need to operate as normal, with the quarantine remaining effectively ‘secret’.

lockdown meeting

(Lineal staff first begin finding out about the quarantine drill. Approx. 1430hrs Monday.)

The problem with working in a technology business is that you rely on a lot of technology. Two hours isn’t a long time to coordinate twenty-six people, so putting Lineal’s Business Continuity Plan into practice isn’t as easy as asking if everyone has memorised the document.

First: untether from the desk. Staff without laptops would need to be issued them quickly, and everyone remove their device from the building. Fears of a burgeoning black market in charging cables proved unfounded, and by late afternoon everybody had what they needed.

 

“.. those who have had close contact will be asked to self-isolate at home for 14 days from the last time they had contact with the confirmed case ..”

(Gov.uk, “COVID-19 Guidance for Employers and Businesses”)

 

Web-based and other cloud services such as Microsoft Office 365 would be accessed over home broadband connections, with the same security controls as staff normally use while remote working.

lockdown

Good luck everyone!

As always, IT Support engineers would depend on remote assistance software to help end-users, and need to ensure good communication at all times. Throughout the process, staff were encouraged to note their experience of the experiment and highlight issues for review.

Secure access to Lineal’s internal networks, and all the systems that sit behind it, would be granted to our team via a secure Virtual Private Network (VPN).


Top tip #1: Familiarise yourself with the mobile hotspot on your smartphone, because the 4G connection is a useful way to test that your VPN will connect successfully, before actually leaving your place of work.

 

Tuesday Morning


Everyone was connected remotely to all our business continuity systems, which granted access to Lineal’s in-house telephony, shared workspaces in Microsoft Teams, and SQLWorks business management software.

Without a physical desk phone at home, staff would instead use a desktop softphone on their PC, continuing to handle and transfer calls exactly as before – relying on status indicators to gauge each other’s availability, similar to how they would with their existing desk phone.

lockdown softphone

Microsoft Teams would permit instant message and document sharing – and facilitate video conference calls and screen-sharing with clients who were often otherwise unaware that Lineal’s offices had gone dark for the day. Teams rapidly became the preferred method of quick communication between individuals or small groups – with a rapid problem-solving chatter sitting below the level of email.

Incoming and outbound call volumes were actually slightly higher than usual, as staff continued not just taking customer calls, but calling each other more regularly due to the lack of physical proximity. The relative ease through which individuals would usually interact was replaced through Teams, and more conference calls, later reflected in higher Teams user activity.

lockdown microsoft teams user activity graph

Lineal Microsoft Teams User Activity: 3rd – 10th March

 

Top Tip #2: To enable full home-working, you need not just a unified communications tool, but more call volume ‘capacity’ than normal.

 

Full remote-working is an interesting exercise because it forces your team to reconsider elements of the operation everyone takes for granted. For example, our teams regularly make use of meeting rooms and spaces at the Lineal office in order to work on projects and meet with customers.

In a geographically distributed “virtual” world, these meetings need to take place in different ways. Generally, tools like Teams make an excellent substitute and the result is a far more focussed experience which achieves the shared aims of the meeting, but with slightly less social interaction than you would expect when meeting face to face.

lockdown call volumes graph

(Business as usual, with rising call volumes)

Although the practice of full home-working is dramatically easier than it once was, and potentially hugely cost-saving, several staff reported feeling a little isolated. We’ll be incorporating all our staff’s feedback into our Business Continuity planning, and continue to make improvements.

 

How to Plan:


Have a Plan Saved in your email drafts – detailing what needs to happen in the event that a significant number of staff need to be sent home. Worry about things in this order:

 

1. Basic Connectivity & Communication

How will your staff connect to your IT remotely, and how will they communicate with each other. The checklist runs as follows: hardware, cables, broadband and communications tools. These are the most fundamental tools for both work, and circumventing any other problems your team encounters.

 

2. Access to Work Files

In the short term, staff otherwise isolated from systems can still process documents productively – If you’ve moved to Office 365, G-suite or cloud-storage platforms like OneDrive or Dropbox, this should be easiest workplace task to provide access for.

 

3. Access to Databases

Operating cloud-based? That will help. However, remotely connecting to non-cloud, ‘on-site’ systems such as accounting, stock control and other vital software will rely on external access to your network – for example via VPN.

This is likely to be unfamiliar to many end users used to working from the office – start with the users that most need it for the continued operation of the business, such as mission-critical staff or more senior accounting managers.

 

4. External Permissions

What systems do you need access to that are operated by third-parties. Remote equipment? Agency resources? Supplier portals? If these are web-based they may be accessible from anywhere, but make sure this is the case. To dramatically simplify this one, don’t run an IT company!

 

5. Support Structure

If you’ve never worked entirely from home before, it can feel strangely isolating. Guidance from NHS England currently states coronavirus self-isolation should last as long as two weeks, so check regularly that your team are coping OK. Encouraging emails, chat channels, funny gifs, team calls and the like are more important than you might think.

 

***This page will be updated with links to new guidance, as required.***

 

For business continuity technology and expertise, please contact Lineal today.


Supporting Hidden Talents

Lineal’s Managing Director Mike Matthews recently spoke to more than a hundred business leaders who gathered in Tiverton and at Haldon racecourse near Exeter for ‘Purple’ disability employer conferences.

Organised by Be Ready Employer Hub, the event focused on the business benefits of employing hidden talents staff and those with disabilities or long-term health conditions.

Lineal benefits from the contribution of our hidden talents staff and were asked to talk about their work, our experience of both mistakes and successes, and the importance of building a supportive working environment.

Invited as a guest-speaker, Mike’s case study included the story of Lineal Software Developer Reuben Winsor, who won the 2016 Pluss SouthWest ‘Achiever of the Year’ award for his progress.

Ready Devon is supported by Devon County Council and the Department for Work & Pensions – providing disability awareness training, guidance for employers, networking and access to partnership organisations.

Be Ready can be found online here, via LinkedIn here and on Twitter @BeReadyHub.


Hands on with the new Office Mobile App

Microsoft have combined the mobile versions of its Office programs into a single new Office app, uniting Word, Excel and Powerpoint under a single banner.

It’s true that Microsoft would prefer you use their whole Office 365 suite of apps, but the combination isn’t just strategic – the new mobile Office includes a whole toolkit of new abilities better optimised for mobile.

A number of typical tasks people might tackle when using a smartphone, such as PDF signing, reading QR codes, photo-to-document conversion or scanning PDFs with Microsoft Lens, are all ‘baked in’ to the new mobile Office version, with Microsoft clearly trying to maximise awareness of these lesser-known extras.

Such tools are activated from a new ‘Actions’ menu aimed at simplifying the controls users have to input to complete common tasks, as part of Microsoft’s Fluent design scheme.

Microsoft Word comes with a new dictation ability (which may be familiar to those using the desktop app) that supports speech to text. It’s hard to imagine users writing lengthy documents this way unless forced not to type, although assembling plain text into a OneDrive file for others to collate, or editing changes into an existing project might be more practical.

Excel is, of course, not a natural fit on mobile – where individual cells remain a bit fiddly on a touchscreen. Even so, there are improvements here too: Excel ‘cards’ simplify wide Excel rows into a simple summary, which ensures the user doesn’t have to open an unwieldy spreadsheet to find information.

 

Again, there’s an awareness here – that very few users will seriously attempt heavy editing via mobile, but access and convenience is critical for a workforce that increasingly operates on the move. Powerpoint presentations can also be created from a bullet-point list: not a work-of-art perhaps, but potentially a lifesaver at short notice.

Outlook, Teams, OneNote and the other Office 365 apps remain independent (for now) although it’s easy to imagine some of these also being merged into the combined app in future, as Microsoft seeks to build a seamless experience between the different productivity apps of the popular Office package.

In a diplomatic move, Office also includes support for popular third-party storage apps including Google Drive, Dropbox, iCloud and Box.

Microsoft Office is available for iOS via the App Store here: (https://apps.apple.com/app/id541164041) and for Android via Google Play here: (https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow)

Try it today!

 

Lineal are a Microsoft Gold Partner – for IT support and expertise, please contact us today.


Android 11 Previews 5G VR Overlay

Google have released the new developer preview of Android 11, with technology ready for 5G and support for virtual-reality overlay options within apps.

Developer previews are designed to encourage 3rd-party app developers to stay ahead of the curve, and test the compatibility of new features, prior to the release of Android 11 during the Summer.

This time around, the much-hyped release of 5G requires Android handsets and app developers to adapt to the new technology: including operating-system to assess whether connections are metered or unmetered, and unlock boosted computing options if data speeds are sufficiently high.

android 11 vr

Some of the improvements are also being driven by hardware trends among the big manufacturers – including new support for folding-screens and the ‘pin-hole’ style cameras that sit within the screen extent of the phone.

An ‘Only this time’ choice will be added to security preferences which allows for a one-time exemption to default security options. This is already the case with standard apps (such as your default browser) but will now apply to system tools such as the phone’s GPS, microphone or camera.

On the flip side of this, more of the phone’s intrinsic features (such as phone/messaging apps) will begin behaving more like their popular 3rd-party app counterparts – allowing persistent notification ‘bubbles’ that can be re-positioned on screen for a more fluid experience.

At present Android 11 will only operate on Google’s own flagship ‘Pixel’ range of smartphones, but expect the OS to begin appearing on other handsets from June 2020.

 

For Business Mobile expertise, please contact our team today.


Green IT Tips to Help Save the Planet

Getting your technology right can help reduce energy use, cut CO2 emissions, and limit the amount of waste going to landfill.

Not that saving the planet is as easy as it sounds: Google famously changed its homepage dark for Earth Hour in 2008, saving no electricity whatsoever.

You can do better.

 

  • Try out Ecosia.org

Ecosia is a German not-for-profit search engine that plants trees with the advertising revenue it generates from search results.

For transparency, the carbon-negative organisation publishes a regular easy-to-follow report into its environmental activity and finances on the Ecosia blog.

At time of writing, around 83 million trees have been planted worldwide across at least 16 countries – and assuming you don’t clear your browser settings, Ecosia also keeps a total count of your personal searches. Supported by Microsoft Bing, Ecosia’s searching is encrypted, results are not stored, and data is not sold to any third-party advertisers.

Around 45 searches equates to one new tree – so get searching!

ecosia

 

  • Video Conference, Don’t Travel

Business travel, especially air travel, isn’t as necessary as it used to be, and it’s increasingly difficult to justify time spent sat in traffic.

Clever video-conferencing software that includes screen-share, meeting record and web-based guest access – such as Microsoft Teams or Gamma Collaborate – make it easier to hold meetings remotely, at a tiny fraction of the CO2 output.

microsoft teams

Video conferencing was once a bit of a standing joke, but with responsive video quality, devices with in-built microphones/cameras/speakers, and better internet connectivity, the technology is much more practical than was once the case.

For an easy way to gauge the costs involved, add up mileage expenses for a week, month or year, and ask which meetings really had to be conducted by travelling. If that expense could be saved, so could the planet.

 

  • Use an Eco Button (Or Don’t)

There are a number of gadgets available that prompt office workers to turn off their screens, most famously the ‘Eco-button’ – a bright green light-up USB button which you hit to switch your PC into sleep mode. On startup, a small application praises your efforts by displaying your CO2 and cost saving to date.

ecobutton

Unfortunately this is arguably an example of greenwashing. The plastic device (probably shipped from China) isn’t actually necessary to enable device sleep settings – Windows 10 already has handy power-saving options available, so aside from the software recording your savings, the button mainly serves only to raise awareness and act as a fun reminder.

Hopefully each eco-button might one day have saved enough CO2 to justify its own manufacture… maybe. But with a little vigilance, this ought to be achievable without quite so much plastic.

 

  • Return your old Router

Switching broadband services often means a new router, which isn’t ideal for cutting plastic waste.

Some ISP’s allow users to voluntarily return a redundant router for recycling, in an effort to cut down on routers being piled up in cupboards, and ensure fewer of their devices ultimately end up in landfill.

BT recently announced this scheme will soon be compulsory, and new customers who fail to return their BT router for recycling at the end of the contract using a pre-paid return envelope will face an extra charge of up to £50.

Alternatively, many local councils now allow the recycling small electrical items with household recycling, so there’s little excuse for throwing out this kind of equipment.


BT to charge for unrecycled broadband routers

New customers will face a fine of up to £50 if they decline to return their BT router at the end of the contract, British Telecom have announced.

BT operates a scheme to recycle old routers, which will soon become compulsory, in an effort to reduce electrical waste and cut the volume of unrecycled broadband routers being sent to landfill.

Customers may voluntarily return their old router by following the instructions published here.

Entry-level Broadband routers from many major providers are locked to a single Internet Service Provider (ISP), which often causes spare routers to pile up in cupboards when customers switch broadband supplier.

The move follows a pattern of UK companies trying to bolster their green credentials, in the wake of Extinction Rebellion and other environmental movements gathering increased public support.

As subsidiaries, the BBC reports that the scheme will also ‘eventually’ apply to EE and Plusnet broadband customers.

Increasing numbers of local councils in the UK now offer direct recycling of small electrical items, reflecting a noticeable rise in the value of copper and other useful materials – giving home users few excuses not to attempt to recycle their old router.

 

For IT support & expertise – please contact our team today.


Review: Microsoft Edge 2020

‘It’s time to expect more’ declares Microsoft upon the release of Microsoft Edge – a double-edged tagline if there ever was one.

Pity poor Edge. Since Internet Explorer was re-branded in 2015, take-up has not been enthusiastic. Like Internet Explorer, Edge suffered from the image of being the beige option among more exciting browsers, and never regained the kind of 95% market domination IE enjoyed in the early 2000s, before Microsoft was required by US anti-trust law to offer Windows users their choice of default browser.

Now it’s 2020, and in a world dominated by Google Chrome and mobile web browsing, Microsoft is trying again. Edge was re-launched this month, having been completely re-structured on Google’s open-source Chromium source-code.

Possibly the most frustrating thing for Microsoft is that there’s actually little wrong with Edge – at least as far as most users will recognise. But, beyond the snazzy new logo, is 2020’s new Edge worth your attention?

 

edge on different devices

Some of Edge feels painfully similar – upon downloading, you’ll be immediately (and repeatedly) prompted to import favourites from your other browser (just in case your current browser is an organised place you inexplicably wanted to move away from to win a bet/to fulfil an ancient prophecy/because you work for Microsoft.)

However, Microsoft has clearly learnt some lessons – the choice of layouts (‘Focused’, ‘Inspirational’ or ‘Informational’) are worth investigating to dodge the msn.com-style assault on the senses, and make Edge feel more like a clean, distraction-free tool for daily use. The toolbar design also feels much closer to rivals like Chrome and Firefox: simple and easy to use.

Edge is quick too – performing well in tests and supposedly ‘optimised for Windows 10.’ Although hard to verify in true laboratory conditions, it’s easy to picture Edge delivering Office 365, Outlook.com and other Microsoft web-based services in an efficient manner, and it feels smooth.  More importantly, by adopting Chromium, Microsoft have banished one of 2015 Edge’s demons: the lack of available app extensions that eventually finished Windows phone.

‘Immersive Reader’ Mode (similar to that in Office 365) can now be activated from the address bar and strips out on-page distractions, adverts and on-screen formatting for enabled web-pages. This is a simply brilliant and calming addition for reading through articles, and is sure to win plaudits from those concerned about accessibility.

edge immersive reader

Microsoft also appear to have given a little extra attention to business users – perhaps aware that although Google Chrome dominates Android’s mobile world, workplace computing remains a key area where people still use conventional Windows 10 devices in overwhelming numbers. Sharing preferences between devices is a repeated boast by rival browsers like Safari and Firefox, but Edge can now do this too.

Edge uses Bing search by default, but once signed into your Microsoft account can do some clever extras, such as amend your search results to define acronyms according to your organisation or industry. ‘Inking’ abilities that exist in Office 365 (eg: for taking notes in OneNote) are also extended to Edge for overwriting PDFs in-browser – allowing some simple tasks like signing a contract or filling in a form in legible handwriting.

edge browser

If your system admin tinkers with Group Policy, it’s possible to turn on an ‘Internet Explorer Mode’ that renders legacy web-pages more accurately, without the pesky security holes that plagued Internet Explorer installations years beyond their supported date.

Sharing a code-base with Chromium allows Edge to borrow some of Chrome’s best media features – including screen-casting to Chromecast devices on display screens and similar. Edge is also allegedly the only browser on Windows 10 to support 4k Netflix – the kind of popular feature it’s hard to imagine Internet Explorer’s developers ever even considering.

In market share terms, Edge languishes with Firefox around 10%, hugely outgunned by the behemoth of Google Chrome at around 70% of all internet usage globally. Will that change? The next few months may reveal whether Edge can establish itself as something with more appeal.

Microsoft Edge (2020) stable-version is now available for PC, macOS, Android and iOS online here.

 

For IT Support and technical expertise, please contact Lineal’s IT Support Team today.


Lineal Welcomes Chancellor

Lineal Software Solutions Ltd. recently welcomed Chancellor of the Exchequer Sajid Javid MP to Lineal’s Barnstaple Offices to tour our operations and see our technical work.

Visiting with North Devon’s new MP Selaine Saxby, Mr Javid toured Lineal’s different departments and had chance to meet technical staff in a number of different roles (and enjoy a cream tea!)

Considered one of the most senior Cabinet positions, the Chancellor is responsible for financial and economic matters at the Treasury. A former Managing Director at Deutsche Bank, MP for Bromsgrove, Culture Secretary and then Business Secretary, Javid is the first British Asian to hold one of the Great Offices of State.

lineal sajid javid

For IT Support and technical expertise, please contact our team today.


Critical Security Flaw Found in Firefox

The US Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency have advised all Mozilla Firefox users to urgently update their browser versions, following discovery of a vulnerability that grants potential access to the operating system.

The unusual warning comes after Mozilla itself admitted being aware of ‘targeted attacks in the wild abusing this flaw.’

Security loopholes in major platforms are usually closed before criminals are able to exploit them on mass, but this latest admission raises the ‘security advisory’ notice to ‘critical’ status.

Users should upgrade their browser to at least version 72.0.1 on PC/Mac – mobile versions are thought to be unaffected.

  • To upgrade on PC, open Firefox and click ‘About’ and select ‘Restart and Update Firefox.’
  • To upgrade on Mac, open Firefox and click ‘Options’, ‘Firefox Updates or Options’, ‘Advanced’, ‘Update to update Firefox.’

Discovered by Chinese security company Qihoo 360 just two days following the release of Firefox’s previous update, the US Government ‘encourages users and administrators…. To apply the necessary updates.’

 

For IT Support and cybersecurity expertise, please contact Lineal today.


5 Articles We Wish We’d Written

It’s 2020! Looking back at recent years, we thought we’d share articles we wish we’d written – some of the most fascinating and most thought-provoking technology pieces from across the internet.

 


1. “… Close to a fifth of the entire world’s shipping capacity, was dead in the water”

NotPetya – The story of how Ransomware nearly destroyed Maersk Shipping – WIRED


2. “… The Millennium Bug was Real.”

The Millenium Bug was Real, and 20 years later we face the same threats – Guardian


3. “… Microsoft was never really sure if it wanted to beat the iPhone, Android, or both.”

Windows Phone was a Glorious Failure – The Verge


4. “… everyone has different lifestyles and levels of paranoia”

How to set your Google Data to Self-Destruct – NY Times


5. “… I stared at the cursor. Eventually, I typed “nytimes.com” and hit enter. Like a freaking dad.”

I Dont Know How to Waste Time on the Internet any more – NY Times Mag.


 

For IT Support and technical expertise, please contact our team today


Google Chrome Adds a Hacked Password Alarm

Google Chrome 79 will contain a Chrome hacked password alarm to notify at-risk users.

‘Password Checker’, which first appeared in October, will regularly compare user passwords saved in-browser against publicly-known data breaches.

The service will feel familiar to those who’ve tried the (often terrifying) but essential https://haveibeenpwned.com/ – which shows visitors where their email addresses have been compromised.

Chrome’s update is being gradually rolled out to new users, and is available within Settings > People > Sync and Google Services > Other Google Services, and is named ‘Warn you if passwords are exposed in a data breach.’

The alert mechanism is just the latest in a series of attempts to push users to safer browsing: 2019 also saw Google Chrome actively warn users of websites without valid security certificate, and penalise such websites in Google search rankings.

Chrome 79’s new hacked password alarm mechanism should prompt systematically when account credentials need password updates, and allow users to keep their accounts secure.

 

For IT support and cybersecurity expertise, contact Lineal today.


Google Apologises for Chrome Experiment Gone Wrong

Thousands of devices were left with broken browsers this week, after a Google Chrome experiment rolled out a hidden change to the world’s most-used browser.

Launched exclusively on ‘stable’ versions, the update left IT admins around the world puzzled at blank tabs that refused to load.

The test initiated a new WebContents Occlusion feature, designed to reduce Chrome’s device resource use for tabs while not currently being viewed – no doubt part of Google’s effort to address Chrome’s reputation for heavy resource usage and the ever-increasing pattern of users deploying more and more tabs during the shift to cloud services.

Online forums were suddenly filled with complaints from system admins fielding complaints from users and businesses all over the world – including US wholesaling giant Costco, who claimed their entire call centre environment was unavailable.

Larger organisations typically use device control to specify applications such as which browser an employer uses – which left System Admins at large enterprise businesses unable to simply direct users to an alternative browser, and furious that Google can roll-out unexpected changes to the platform.

 

Google has now issued an apology:

“After the rollout, we received reports that in some virtual environments, Chrome on Windows displays a blank page, which may be because Chrome mistakenly believes it’s covered by another window. As soon as we confirmed the reports, the feature was disabled.

“If Chrome on Windows is displaying blank pages, restart Chrome. On the next start, this feature will be disabled.

We also want to provide an explanation of how this change was rolled out. For some features, Chrome uses a gradual rollout process that happens more slowly than the main rollout. This allows us to quickly revert a change if we discover a bug that wasn’t uncovered in prior testing.

Once we received reports of the problem, we were able to revert it immediately. We sincerely apologize for the disruption this caused.”

 

For IT Support and expertise, contact Lineal today.


Crowdfunding Launched to Pay Eagles’ Roaming Bill

An online crowdfunding campaign has been launched to pay the mobile roaming bill of migrating eagles being tracked the Russian Wild Animal Rehabilitation Team at the Siberian Environmental Centre.

The thirteen tagged Steppe Eagles, being tracked via bi-hourly SMS messages containing GPS coordinates, ran up a hefty data roaming bill after migrating across countries as far afield as Egypt, Georgia and India.

One eagle, named ‘Min’ by researchers, unexpectedly flew from Kazakhstan via Iran, initially losing signal but then sending a backlog of messages at high rates, before crossing into Saudi Arabia and reaching as far South as the Yemen.

At a cost of 7,000 roubles (£85 per day), Min quickly used up the programme’s entire budget for tracking all 13 Eagles, forcing the Russian team of environmentalists to turn to social media for financial support.

Considered endangered by the IUCN, the Steppe Eagle once commonly reached as far afield the Ukraine, but researchers were unprepared for expensive data charges across the Middle East, which can be three-times higher than those in the Russian Federation.

The centre’s crowdfunding campaign has raised more than 250,000 roubles (roughly £3,000), although Russian telecoms provider MegaFon has since agreed to write-off the wayward Eagles’ data roaming bill debt as a gesture of goodwill.

Modern business mobile packages offer in-built policies to support data roaming limits across multiple countries worldwide, and to allow data ‘pooling’ across an entire organisation to offer some protection against any one individual breaking their data limit. Even if you migrate South for the Winter.

 

For Business Mobile expertise, please contact our team today.


Lineal Hosts SW Police Cybersecurity Workshop

Local businesses recently gathered at Barnstaple Library for a special cybersecurity workshop organised by the South West Police Regional Cyber Crime Unit and Lineal Software Solutions Ltd.

Thirty participants from firms across the South West took part in a series of lego-based group exercises highlighting key concepts in cybersecurity, as they sought to protect a fictional utilities company from attack by common real-world cyber crime.

The winning team defended their company by spending their budget on the correct countermeasures at each stage of the exercise, and strategically limiting the damage from any breaches in security.

The South West Regional Organised Crime Unit (SW ROCU) is one of nine regional units across England and Wales that delivers specialist capabilities to target and disrupt serious and organised crime. Designed to raise awareness of coordinated digital threats, the cybersecurity workshop session is part of a new educational initiative being run by the Police right across the region.

Group exercises were followed by a short Q&A including advice for businesses on related topics including network best-practice, password policy, physical security, and the Government’s new Cyber Essentials certification.

Lineal’s Head of Technical Services, Matt Norris, explained: “We were to delighted to be able to organise the Cyber Crime Unit to run this very special workshop for local companies: we see cyber attacks becoming ever more sophisticated, and the SWRCCU takes a really positive and constructive approach to educating business owners about how to protect their organisations and employees.”

“Many businesses struggle to grapple with cybersecurity, but help and expertise is accessible.”

 

You can learn more about the South West Police Regional Cyber Crime Unit’s and their educational work across the South West online here.

For IT support and cybersecurity expertise, please contact Lineal today.


4 Ways Email Filtering Rescues Your Inbox

Email remains a, if not the, key threat vector for protecting organisations from cyber crime – with around 90% of cyber attacks beginning by compromising an unsuspecting user via email.

Today we take a closer look at some of the clever tricks of Barracuda’s email filtering & security service, and why the small investment to protect your inbox  is worth it:

 

Attachment Scanning

In addition to profiling every email which passes through its live email filtering service in seconds, Barracuda scans each email attachment for signs that the contents might be malicious.

As cyber criminals begin to use more sophisticated means, it’s worth implementing this to prevent macro-enabled office documents, infected PDFs and similar file download tricks from catching out users who might be curious to open a dangerous attachment.

 

Outbound

Barracuda email filtering scans not just incoming, but outgoing emails from your hosted mail service or mail server, ensuring not only that your clients are protected from suspect emails, but that staff cannot circulate threats further within your organisation.

Anybody familiar with being caught in a reply-all ’email storm’ knows how quickly bad email can spread internally – be part of the solution yourself, not the problem.

Email Spooling

In the event that your email service falters, clients quickly begin receiving bounce-backs, which leave a poor impression of customer service.

This is avoidable – routing via Barracuda’s email servers, emails will temporarily ‘spool’ like planes stacking over an airport, ensuring onward delivery later when the service comes back online. This ensures any unfortunate interruption to communications is not immediately visible to your clients.

 

Long Term Recovery

Hosting your email in the cloud with Microsoft Office 365? Everything is backed up in the cloud, correct? Not quite – even Office 365 has a 30-day recovery period on deleted email, and emails can ultimately only be restored individually.

This retention period can be longer, or even unlimited, with Barracuda email backups, making sure that emails can be recovered long after staff have deleted them, accidentally or otherwise.

This extra silo of automated email backup protects not just against employee negligence or malpractice, but also common digital breaches such as compromised accounts.

 

For cyber-security and IT expertise – please contact our team today.


macOS Catalina Released

Apple have released MacOS Catalina, 2019’s update to the Mac’s leading operating system.

Catalina introduces a number of new features, including ’Sidecar’ dual display, new media systems, Mac Catalyst for developers and Screen Time activity monitoring.

Although we say it every year, the endless march towards a unified Mac/iPad operating system feels another step closer: macOS Catalina introduces ‘Sidecar’ – which allows an iPad to be the secondary monitor for your MacBook. In addition to being a smart productivity trick for those needing extra screen space, the iPad is able to perform new functions such as an extra high-resolution display for those with impaired vision.

MacOS Catalyst, released in the latest version, also makes it easier for app developers to publish their apps across both MacOS and iPadOS operating systems, with the implication being that Apple see the devices as very much part of the same software universe.

Apple have shuffled their media services options around this year – replacing iTunes with new services named Apple Music, Apple Podcasts and Apple TV. In addition, the new Apple Arcade gaming subscription service has been launched, with a fixed-subscription service for an unlimited package of games.

Screen Time introduces activity monitoring, with either productivity or parental control clearly in Apple’s sights. Downtime allows users to share time away from the screen, categories or individual apps, and includes shared visibility across multiple apple devices.

As always, it’s worth waiting a short time for others to discover any early release-bugs in the new operating system update, before updating promptly.

 

For Apple device expertise and IT Support, please contact our team today.


Free Charity Microsoft 365 for Nonprofits

Microsoft are offering an initial ten free Charity Microsoft 365 licenses for Nonprofit organisations.

Microsoft 365 allows users across an organisation to work more flexibly, collaborate on shared work and maintain an ‘always-up-to-date’ software base across a charitable organisation.

The flagship ‘Microsoft 365 Business’ cloud IT bundle, which normally retails at £15.10+VAT per user per month (Or £3.80+VAT per month for NonProfits) includes everyone’s favourite Microsoft Office 365 apps such as Word, Excel, Powerpoint, Outlook and more. 50GB of Exchange Online email hosting per user is also included as standard, with 1TB of cloud OneDrive storage, and Windows 10 Pro licensing for each user’s device, packaged with a host of organisational security features.

Lineal’s Head of Technical Services Matt Norris explained: “This is a super offer which we’re expecting to do some real good in the Charitable sector especially – and hopefully nonprofits will snap up their free Charity Microsoft 365 licensing while it’s available. Office 365 makes flexible working and collaborative projects much easier, advantages that we know are a key concern for many in the voluntary sector.”

Interested in this offer for your organisation? Please click here.

 

Lineal are a trusted Microsoft Gold Partner, click here to learn more about Microsoft Office 365 cloud working.


Lineal Shortlisted for Tech Company of the Year

Lineal Software Solutions Ltd. have been shortlisted for Tech Company of the Year (Revenue under £5m category) in the Tech South West Awards 2019.

The Tech SW Awards recognise the work of the region’s best technology firms, from Bristol to Land’s End and beyond, in making the Westcountry the home of a vibrant, skilled and thriving tech sector.

Mike Matthews, Lineal’s Managing Director explained: “We’re delighted to be shortlisted for the Tech South West awards – it’s a real recognition of our team’s hard work, creativity and dedication to be ranked among the best in the region.”

“2018-19 has been really quite something for Lineal. We’ve opened new premises, taken on bigger projects than ever before, expanded our product offering to new areas, and signed a diverse range of new clients.”

“It’s fantastic to make it through to the final round of this prestigious award.”

Tech South West exists to champion excellence among tech companies, and make the South West a hub for technology and innovation.

The awards will be presented in a special ceremony at Exeter Castle on Wednesday 27th November – a full shortlist of nominees and categories has been published on Tech South West’s website, here.

 

awards


iPhone 11 Refocuses on Photography

Apple have made headlines this week with the release of new iPhone 11 models at their annual Autumn hardware release event.

New models include the mid-range iPhone 11 ($699), and flagship iPhone 11 ‘Pro’ ($999) and ‘Pro Max’ (6.5” larger form factor) options.

The latest design has divided opinion – with the irregular hole design of the extremely powerful triple-camera on the iPhone 11 Pro and Pro Max models in particular unsettling those with trypophobia.

On paper however, some truly impressive camera features have been included as a result: including wide-angle and night-mode photography that is finely optimised for low light levels, as well as 4K and even 120fps slow-motion video recording.

Apple have heavily doubled-down on photography and videography for the selfie-generation this year. The cluster of three telephoto lenses even theoretically allow the user to shoot different shots simultaneously from the same iPhone, although it’s hard to imagine anyone but the keenest of photography nerds making use of such a feature.

 

iphone 11

At $50, the standard dual-camera iPhone 11 more affordable than last year’s iPhone XR, and there’s a hint that Apple are calibrating for the sweet-spot of what consumers will accept at a time when Apple’s critical new hardware sales are actually declining. However, as numerous publications have noticed, the lower value of the pound is likely to make the current generation of iPhones still feel more expensive for UK customers.

Other headlines are as expected: Apple have extended battery life once again, offered a new range of colours, the ‘toughest glass ever‘ and stated a revised focus on device privacy, one of the remaining key strengths of Apple devices over Google Android rivals.

In a throwaway line, it was also confirmed that iPhone 11 will be ready for Wi-Fi 6, but not 5G – a subtle suggestion perhaps that Apple believes 5G may be an innovation still slightly over-hyped by the tech industry. Perish the thought.


Zoom in hot water over Mac webcam exploit

Apple have issued a silent update for video conferencing software Zoom, following discovery of a major webcam security vulnerability affecting Mac users.

Zoom issued an emergency patch for the problem two days ago – in a rapid response Apple was still concerned might not reach enough users.

The controversial web server installation – originally designed to save Mac-based Safari web browser users from additional clicks and make video conferencing easier to use, was shown to create a potentially serious vulnerability whereby Zoom calls could be launched from any website with the camera turned on.

In bizarre scenes, technology journalists researching the problem were even paired up in video conferences with other unknown individuals doing the same.

Believed to put at risk more than 4 million webcams globally, the zero-day exploit was discovered by security researcher Jonathan Leitschuh – who originally gave Zoom 90-days to resolve the issue prior to publication.

zoom tweet

Leitschuh has since praised Zoom’s willingness to do a public ‘about face’ with the emergency patch, and Zoom’s CEO taking direct video calls to discuss the problem.

Nevertheless, Apple’s decision to step in to protect Mac users remains an embarrassment for the previously very successful video conferencing solution.

Additional problems include Mac versions of video conferencing software which use Zoom’s underlying services for white-labeled video calling – such as Ringcentral.

Instead of patching the problem, Zoom’s permission to turn on the webcam can also be disabled manually, via Settings > Video > ‘Turn Off My Video When Joining a Meeting.’

 

For software expertise and support, please contact Lineal today.


The power of mac taken further with macOS Catalina

Due out this Autumn (2019) is macOS Catalina – Apple’s latest new operating system for the Mac range.

MacOS Catalina is currently in Beta, so it’s unclear exactly how the final update will look. However it appears once again that Apple are increasingly blurring the boundary between Mac and iPad, as well as doubling-down on a rich media experience:

…MacOS Catalina gives you more of everything you love about Mac. Experience music, TV and podcasts in three all-new Mac apps. Enjoy your favourite iPad apps now on your Mac. Extend your workspace and expand your creativity with iPad and Apple Pencil.  Discover smart new features in the apps you use every day.  You can now take everything you do above and beyond.  With macOS Catalina, the apps you love are now more beautiful and intelligent making your everyday tasks easier than ever.”

Apple’s decision to replace iTunes also receives its own sales pitch as part of the new operating system’s roll-out:

… iTunes forever changed the way people experienced music, films, TV programmes and podcasts. It all changes again with three all-new, dedicated apps — Music, Apple TV and Apple Podcasts — each designed from the ground up to be the best way to enjoy entertainment on your Mac. And rest assured: everything you had in your iTunes library is still accessible in each app. iCloud seamlessly syncs everything across your devices — or you can back up, restore and sync by connecting the device directly to your Mac.”

In addition, some of macOS Mojave’s ‘focus’ tools are being extended, in the hope of making your Mac use more productive – in addition to advanced voice control.

… macOS Catalina brings all your favourite Screen Time features to Mac, giving you greater insight into how you’re spending your time. Monitor usage, schedule downtime, and set limits for both apps and websites across all your devices. Enhanced security features better protect macOS against tampering, helping to ensure that the apps you use are safe, giving you greater control over access to your data, and it’s even easier to find your Mac if it’s lost or stolen.”

Apple is expected to release macOS Catalina free of charge to all users, and is currently in a testing phase. We do not recommend Apple users seek to move to Catalina just yet, as final version bugs may still be identified during the public beta.

 

For Apple hardware, expertise and support, contact Lineal today


First Look: New Polycom VVX450

Communications giant Poly (nee ‘Polycom’) have launched their new VVX450 series phone handsets – and our team at Lineal have taken it for a test drive.

On first impression, the new handset is exceptionally eye-catching – the square design certainly feels modern and cutting-edge, if a little serious. All the controls will feel very familiar to users of the very successful VVX410 and VVX411 handsets, but the phone’s 4.3″ full colour screen is the most dramatic improvement – with a wider display and higher definition that appear much sharper.

Much like the VVX411, the menus and buttons are simple and intuitive – continuing the same focus on ease-of-use that has seen Poly sell VVX phones in the hundreds of thousands across the UK, into a very diverse array of business sectors.

We were particularly impressed by the speakerphone. Polycom have cranked the in-built speaker up to eleven, and the Polycom VVX450 could easily be used as a capable conference phone for a typical meeting room.

polycom vvx450

Someone may have been slightly over-ambitious with the phone’s size: desks may include less paper these days, but the handset feels large and space might be an issue in more traditional working environments. As before, the VVX450 supports single-cable (‘POE’) network and power, PC pass-through, headsets and more, but is noticeably larger than the VVX411 predecessor, itself a substantial handset. Overall, the impression is that the new model may look more naturally at-home on the desk of an executive, rather than an occasional phone user.

For power users, the new handset also boast some new extras, including two USB ports for media and/or storage applications. VVX450 handsets will be available to Lineal cloud-hosted business phone system customers from July 2019.

 

For Communications and connectivity expertise and support, please contact Lineal today.

 


GandCrab ransomware defeated by Bitdefender decryption

Bitdefender have released a free decryption tool rescuing those affected by recent versions of GandCrab ransomware.

The free tool enables stricken users to recover data encrypted by various versions of GandCrab without paying a ransom to cybercriminals.

In a joint announcement with Europol, Romanian Police and other law-enforcement agencies, the cybersecurity provider detailed how a team of experts were recently able to gain access to the GandCrab control server, and access decryption keys for the ransomware that would allow safe recovery of data.

Blackhat developers behind GandCrab have claimed to have exploited more than $2 billion in ransom payments worldwide, and appeared to have enjoyed mocking the cybersecurity industry’s attempts to bring them to justice.

GandCrab became the latest nasty ransomware threat in January 2018 – following a disturbing trend of businesses and organisations worldwide struck by malicious encryption software.

Bitdefender’s previous attempts to quash the ransomware resulted in new versions being released by cyber criminals, but the latest recovery of private keys resulted in GandCrab’s developers announcing their ‘retirement’ – allegedly having exploited more than $150m in personal profit over five major versions of the ransomware.

Bitdefender’s recovery tool and instructions for use is available for download from the Bitdefender Labs here. In order to use the tool successfully, affected users must have a working internet connection and at least one copy of the ‘ransom note’ file present on the affected device.

 

For cybersecurity expertise and support, contact our team today.


WhatsApp Security Breach Patched

WhatsApp users have been asked to update their app version urgently following a major Whatsapp security breach.

The exploit is believed to be possible via a missed WhatsApp voice call, made possible by a software loophole recently introduced to limit message forwarding. Affected users would be unaware that their device might be compromised.

The Financial Times’ exclusive report links the breach to NSO Group, an Israeli private cybersecurity company whose private customer list is likely to include military, security and law enforcement clients.

Analysts believe the technique has probably so far only been used to ‘eavesdrop’ on high-profile targets with especially security-sensitive information, although today’s announcement raises the possibility that criminal third-parties may attempt to exploit the same vulnerability against ‘ordinary’ WhatsApp users such as civilians.

WhatsApp has utilised end-to-end encryption since 2016 across both Apple and Android smartphone devices, making it a common communication medium for personal use, but also for organised crime. There are more than 1.5 billion users worldwide, making WhatsApp security a truly global concern.

Smartphone users are being advised to update their copy of the App to the latest version – 2.19.134 on Android and 2.19.51 on iOS or newer.

 

For Mobile technology assistance and expertise – contact Lineal today.


Rumours point to new Mac Pro to be launched at WWDC next month

The current Mac Pro computer debuted back in June 2013 with an upgrade consequently in the winds.  Reports suggest that a fresh model may finally see the light of day in the first week of June. According to sources, Apple will be revealing its new Mac Pro at the World Wide Developers Conference. 

Given that the Pro targets demanding pro-users, like Architects and Developers, it makes sense for the new Mac to be revealed here.  With super fast processors, more maximum RAM, better GPUs, and a slew of other improvements, almost certainly make this the most powerful and capable Mac Pro Apple have ever launched.

The new design will better accommodate future upgrades and higher-end hardware. Apple says the design of the current high-end device has restricted the company’s ability to upgrade it, necessitating a total redesign.  Internal expansion and dual-processor options are key aspects on the wish list of improvements.  The actual capabilities of the most recent creation are however still a mystery.  

Aside from a revised Pro, there are rumours that Apple is developing a high-end high-throughput modular system.  This will facilitate regular upgrades to meet the needs of Apple’s pro user base. It will ship alongside an upcoming Apple-branded pro display, which rumours suggest will be 31.6 inches with a 6K resolution.  With “outstanding picture quality” enabled through a new Mini LED-like backlighting design.

For IT expertise please contact Lineal Software Solutions Ltd


iOS 13 Rumours hint at big changes for iPad

Online rumours about the release of iOS 13 have suggested Apple may be about to add a number of ‘Mac’ style features to their touchscreen-based operating system.

Among the improvements hinted at exclusively by 9to5Mac for release at Apple’s Worldwide Developer Conference in June, iOS 13 looks set to include system-wide dark-mode and high-contract display versions, a less intrusive volume control, new font management, desktop-version website priority and new ‘Undo’ controls.

Most importantly, iOS 13 is rumoured to include a kind of panel-based app container system, allowing users to more easily control screen space and switch between applications smoothly.

If true, the move will be seen by many as the first confirmation of a long suspected plan by Apple to begin merging their two main operating systems, iOS (for iPhone and iPad) and MacOS (for MacBook, iMac and Mac mini ranges) for a more common experience across Apple’s range of devices.

Numerous concept images of what the proposed iOS might to look like have appeared online, although Apple aficionados may note that dark-mode would display very differently on OLED devices to non-OLED ones.

Recent iPad Pro advertising, which asks ‘What’s a computer?’ suggests that much like Microsoft, Apple is preparing for more capable tablets to increasingly replace traditional laptops for work computing.

 

For Apple equipment and expertise, contact our team today.


Microsoft Previews Light Theme for May 2019 Update

Microsoft’s Windows Team have previewed a new optional Light Theme to be released in May 2019’s Windows 10 update.

The glossy, bright look is currently available to those on the Windows 10 Insider Preview Build (a kind of test program for volunteer guinea-pigs of future Windows versions – accessed through Windows Update.)

Both Apple and Microsoft have introduced ‘Dark Modes’ more eye-sensitive for night-time use in recent years, either in popular software such as Outlook, or as part of the main operating system itself, as in the case of Apple’s Mojave update.

Windows Light Theme introduces a brighter feel for Microsoft’s signature operating system, likely to prove a hit among companies with certain in-house ‘styles’ favouring brighter tones, or to provide more options to those with visual impairments.

As of March 2019, Windows 10 is now in use across more than 800 million devices worldwide, running on just a smidge under half of all PCs in existence (49.9%.)

May’s Windows update (build 18362.30) also features numerous minor fixes, including improvements to printing processes, splitting Cortana from Windows Search, and extending dark mode within OneDrive.

Light theme will be available within the ‘Personalisation’ settings available by right-clicking on the Windows desktop, once the new update lands in May.

 

For Microsoft expertise and support – contact our team today


Lineal raises £500 for Pitch-in-a-Pound 2019

Staff and volunteers from Lineal Software Solutions Ltd. and TM Fitness have raised £500 for North Devon Hospice’s Pitch-in-a-Pound day.

The annual Pitch-in-a-Pound Day, supported by businesses and fundraisers across North Devon, raises funds for the vital work of the former Charity of the Year, which cares for more than 3,000 people affected by life-limiting illnesses each year.

With help from TM Fitness gym in Barnstaple, Lineal staff ran, walked and rowed a total of 100 miles in relay, and raffled-off healthy fruit basket prizes to raise funds.

Lineal’s Managing Director Mike Matthews thanked all those who donated, volunteered or helped:

“This important charity has cared for somebody from so many local families, across more than 800 square miles. The organisation and its staff rightly hold a special place in the heart of the local community for its good work.”

“That’s why, for the second year running, we decided to match whatever Lineal staff raised on the day, bringing the total tom £500. Well done team!”

Thank you to everyone who volunteered, donated or helped with pitch-in-a-pound this year! You can still sponsor our appeal via our JustGiving by clicking here or learn more about North Devon Hospice by clicking here.


Samsung unveils folding smartphone

Samsung have unveiled Galaxy Fold – a folding smartphone with a large (7.3” 2152×1536) internal display.

Designing a folding phone presents challenges, not least how close to exact the fold can run without breaking the internal display.

The benefits? A larger screen inside looks a smart choice for certain app formats – such as Google Maps, or split-screen use between apps. Samsung have cleverly ensured the display switches as the hinge is opened, seamlessly connecting the ‘outside’ display to the ‘inside’ without a delay that might interrupt use of the phone.

But there are some quirks too – the impressive internal screen is 6% less bright than the external, and drains the battery significant faster than the external 4.58 inch display that acts as the more traditional phone keypad.

The South Korean electronics conglomerate is not the first to trial a folding smartphone, nor even the first to announce – with Chinese rivals Huawei and Xiaomi both previewing rival models with different folding styles.

The Galaxy Fold will cost a wallet-emptying $2000 – but does at least demonstrate a level of innovation that has been sorely lacking in the smartphone market in recent years. Studies suggest gadget-lovers are increasingly holding on to their devices for longer, with risk-averse manufacturers adding only incremental changes.

Folding smartphones have disrupted the market before, so perhaps if the design can be perfected, there may be new use cases that soon demand folding technology.

 

For IT support and expertise, contact Lineal today.


Phishing emails – how to teach others to avoid being hooked

Phishing emails that attempt to steal sensitive information or defraud funds are a growing threat to small businesses – and the root cause of roughly 90% of business cyber attacks.

Educating your staff to be wary of clicking on a suspicious email is arguably one of the simplest and most effective cyber-security practices for small businesses. But how should you approach this?

 

Nobody is Immune

There’s no telling when or where a phishing email will arrive at your business, and any single compromised computer might be a cyber-criminals ‘way-in’ to the company – so a good place to start is the idea that it is everyone’s responsibility to watch out for suspicious emails.

Phishing email traffic is estimated to have increased by around 65% last year, and approximately 30% of those phishing emails get opened by IT users.

You’re the CEO of a global multi-national conglomerate? Then you’re MORE, not less likely to be targeted. Such ’Spear Phishing’ attacks are often highly specific to key individuals, aiming squarely at users with privileged information, responsibility over finances or higher levels of access.

Email awareness applies to anyone and everyone with access to email, so training efforts to make your company secure need to apply up and down the hierarchy.

 

Use Examples

Getting hands-on with real examples of phishing emails is the single best way to immunise your team against being caught out. Cybersecurity companies increasingly recognise the ‘human’ factor as the most critical ’threat vector’ – put simply, there’s (ultimately) no substitute for human intuition about what might be suspicious.

Show your team key warning signs to look out for – suspicious email addresses in the email header, bad grammar, or links to dodgy URLs that display when you hover your mouse pointer over them.Fortunately ‘Fake bank’ or ’Nigerian Oil Minister’ type scams have become quite notorious over the last decade, so even the least tech-savvy user will soon catch on to the idea that if an email seems odd, it’s worth checking before clicking or typing-in any sensitive details.

Lineal have published examples of some particularly dangerous phishing emails we’ve encountered, here.

 

Defeatism is Expensive

Studies suggest many IT users increasingly feel that cyber-security breaches are inevitable, and that there’s ‘nothing they can do.’ This security ‘fatigue’ is partly the fault of cybersecurity providers, who have bombarded companies with this idea.

Avoid this mindset. Yes, 76% of companies reported being the victim of a phishing attack in 2017, but 24% did not. Those exemplary organisations will (at least partly) be making their own luck with good working practices, cybersecurity training for users, and strong IT security.

Defeatism also ignores that not all cybersecurity breaches are created equal – a breach could result in a negligible cost to recover a single PC, or cripple a major organisation worldwide, as NotPetya ransomware did to Maersk Shipping in 2017. Under GDPR, the scale of the fines issued by the Information Commissioner’s Office are directly related to the severity of the breach.

The lesson is clear: limiting your organisation’s exposure to attack also limits the potential ‘scale’ of the damage. Never surrender!

 

Do Your Part

It’s helpful to be able to show you’re also investing in your users’ safety at work – that you’re leading by example. Fortunately, there are many ways to reinforce end-user security when using email:

Cloud-based email hosting services (such as Microsoft Office 365) include multiple layers of spam filter as standard, which prevents the end-user ever coming into contact with a considerable volume of suspicious communication, and usually represents greater security than would be typical for your own on-site Exchange Server.

More secure antivirus providers (such as ESET) maintain their own lists of suspicious websites likely to be imitations used for phishing important credentials (such as bank details) and blocking these when encountered.

Email filtering services, such as the excellent Barracuda, are an inexpensive security bolt-on to work email that can dramatically cut down on each person’s day-to-day exposure to dodgy emails. Barracuda Phishline is also available as an automated training service – building a program of dummy phishing emails that can be used to raise awareness among your staff. Clever!

 

 


Whatsapp, Messenger and Instagram to Merge Messaging

Facebook has announced plans to merge WhatsApp, Messenger and Instagram’s messaging capabilities.

The social media technology giant plans for interoperable communication between each platform, although the development is stated to be the start of a “long process” and the apps will remain independent.

The consolidation may be good news for consumer-facing businesses, as dramatically more of the world’s smartphone chat users are centralised under a common standard for instant messaging.

WhatsApp released a Business version in 2018, suggesting that the chat software provider believes the public will increasingly seek to engage with businesses directly via such chat apps in preference to traditional methods such as email or phone call.

Whatsapp (over 1.5 billion active users globally), Facebook Messenger (1.3 billion) and Instagram (1 billion) will easily represent the largest collective chat application user base in the world, and the most popular across Europe, Africa, North America and South America.

The coagulated mass of (WhatsMessengerGram?) will also allow Facebook to better compete with Google’s unified Messenger App, and Apple’s iMessage platforms, as well as further challenge regionally strong chat applications with tertiary functions – such as payment transferring WeChat, preeminent among Chinese smartphone users.

Facebook’s project is set to be completed later during 2019.

For IT and communications expertise, contact Lineal today.


4 Brexit Considerations for your IT

With the Government publishing official Brexit guidance, we take a closer look at 4 items likely to be important for the technology of UK businesses:


 

  • .eu Domains

For UK businesses using .eu registered domains, it’s expected that these will not available for purchase or renewal after April 2019.

Official Government guidance is for businesses to purchase .co.uk, .com and/or .uk versions of important domains, and re-direct traffic in case of a ’No Deal’. Such action is likely to be more challenging for domain-linked services such as email.

This is also a difficult prospect for the unprepared: .com domains alone outnumber their .eu counterparts almost 40-1, so UK businesses may find themselves in a race to grab vital digital real-estate. Web developers and marketing teams might also have built significant reputational presence for the .EU versions of their company websites, and won’t relish the prospect of having to start over.

 

  • Mobile Roaming

UK Mobile users abroad currently benefit from EU roaming regulations that limit mobile operators to a default data usage cost of €50, with alerts generated as the mobile user approaches the roaming limit.

Official Government guidance states that in the event of a Deal this limit would continue during the ‘implementation period’ so mobile workers abroad would temporarily be protected against high roaming costs after 1st April.

roaming after brexit

In the event of ’No Deal’ outcome, EU roaming regulations would no longer applies to UK mobile users abroad, and restrictions on how much European mobile operators could charge roaming UK mobile users would be removed.

The Government states UK networks will soon be bound by new UK laws upholding the same financial penalties for their roamers abroad – although these UK-based networks are ultimately responsible for whether roaming services are available via foreign networks. Mobile users working internationally need to be wary when consuming mobile data abroad after 1st April 2019.

 

  • Data Sharing

Whether UK businesses can access customers’ (or any) personal data from the EU will be determined by an ‘Adequacy Decision’ taken by the European Commission; deciding whether UK data protection rules are sufficiently close to those of the EU for data transfers to be permitted.

The UK formally adopted the EU’s ‘General Data Protection Regulation’ (GDPR) during 2018 and will retain this beyond April 2019, suggesting that a common framework for a company’s ‘Legal Basis’ to process personal data is likely. However, the EC have stated this decision will not be taken until the UK leaves the EU.

Government guidance suggests companies dealing with any personal data from the EU, or with operations abroad, proactively seek legal advice to ensure they continue to be legally watertight when transferring data internationally after 1st April.

 

  • Geo-Blocking

‘Geo-blocking’ certain customers online based on their location is currently not permitted, but this restriction will effectively be lifted after 1st April – for UK trading businesses.

This affects many online retailers: for example those who deliver goods ordered online, online services (such as streaming or cloud hosting) or take bookings for services at physical locations (such as ticketing.)

UK businesses trading to the EU will still be expected to uphold EU rules – for example offering the same service to both French or German customers.

However, the lifting of Geo-blocking restrictions effectively opens the door for UK-based online retailers to offer different services to different UK customers, or UK customers when compared to EU customers. Businesses are still advised to seek independent legal guidance for any variations to their service.

 

Businesses can access GOV.uk’s recommended Brexit guidance specific to their business sector here: https://www.gov.uk/prepare-business-uk-leaving-eu


Microsoft Previews New Office 365 Design

Microsoft have released previews of a new Office 365 design theme with updated visuals.

Debuted via a glossy reveal trailer, the new icon set for Word, Excel, Powerpoint and other Microsoft Office favourites have been revised with a lower-contrast ’stained glass’ style design.

Early feedback from users was positive (despite recurring jokes that the Microsoft Office user-interface may also need a similar makeover from designers.)

That makeover has already begun with Office 365’s new fluent menus: specifically, streamlined menu bar options for both the web and desktop client versions of the major Office apps, which load faster during general use. The existing option-heavy menus will also remain optionally available, as might be expected for a product being used by more than a billion knowledge-workers worldwide.

Licensed Office 365 customers receive ongoing updates throughout the lifetime of their subscription, including security updates and all new visual improvements. However, revised icons for gradually retiring apps, such as Yammer and Skype for Business, might imply these products have greater independent lifespan than is actually expected by Microsoft support.

Free trials of Microsoft Office 365 (up to 25-users) are available for businesses and organisations via certified Gold partners, such as Lineal.


Lineal’s Ian awarded Certified DrayTek Network Admin

Lineal’s Ian Meredith has been awarded DrayTek Certified Network Admin Certificate, adding an additional qualification to Lineal’s networking experience.

DrayTek’s ‘Dray School’ requires network engineers to pass a series of advanced network and security configuration tests using DrayTek devices, routers and access points, including best practice for firewall settings, fault-finding and other detailed network tasks.

DrayTek’s business-grade Router range have won praise from across the IT Support sector recent years, with the provider winning a PC PRO Technology Excellence Award for five successive years (2014-18). DrayTek router models have proved highly popular with businesses, with intelligent features such as 4G fail-over increasingly in demand for business continuity requirements.

As a part of the 2-day examination procedure, each engineer’s router is attached to a testing network which judges whether the engineer has managed the device correctly, and automatically passes or fails based on a series of security checks.

Well done Ian!

 

For Networking and Security Expertise, contact Lineal today.


How to Set Email Out Of Office

Setting your email out of office is something most people do only occasionally, and therefore can be unfamiliar to many. However, an auto-reply helps present a professional face for your business or organisation while you’re away enjoying the holiday season, and provides reassurance to those trying to contact you.

Here are our handy guides for setting up your auto-reply:


 

outlook web

 

Outlook 2019 Web / Outlook.com

1. Open Outlook from your Office 365 Apps, and click the ‘Settings’ cog icon in the top right of your browser. Click ‘Automatic Replies’.

(If using Microsoft’s Outlook.live.com free personal service, you may need to click ‘View All Outlook Settings’ in your Settings tab for Automatic replies to be visible.)

2. Outlook will open your Autoreply settings. To turn on your Automatic replies, tick the top box labelled ’Send Automatic Replies’, and enter the text for your auto reply in the text box.

Choose the date and time period you wish your Out Of Office to remain active for, and when ready, click ‘OK’

 


 

outlook for mac

 

Outlook 2019 (for Mac)

1. Open Outlook from your Applications, click ’Tools’ from the Menu Bar and select ‘Out Of Office’.

2. Outlook will open your Autoreply settings. To turn on your Automatic replies, tick the top box labelled ’Send Automatic Replies’, and enter the text for your auto reply in the top box.

Choose the date and time period you wish your Out Of Office to remain active for, and when ready, click ‘OK’.

 


 

outlook 2019

 

Outlook 2019 (for PC)

1. Open Outlook and click to the ‘File’ Menu from the top toolbar.

2. From the ‘Info’ Tab click the ‘Automatic Replies/Out Of Office’ Button to open the Automatic Replies Window.

3. Click ’Send Automatic Replies’ at the top – choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the ‘Outside My Organisation’ text field, and click ’OK’.

 


mac mail

Mac Mail

1. Open Mac Mail

2. Right click on the left hand navigation panel and select get Account Info.

Mac Mail out of office

OR – If you right click on a file stored in your own mailbox you will have a direct link to your Out of Office

Mac Mail out of office

3. Click ’Send Out of Office Replies’ – choose the date and time period you wish your Out of Office to remain active for, enter the message you wish to use for your Autoreply in the ‘Internal Reply and External reply’ text fields, and click the red close icon in the top left.

Mac mail set out of office

 


gmail icon

Gmail

1. Open Gmail in your web browser, and click the cog icon in the top right.

2. Open ’Settings’, click ‘See All Settings’ and scroll down to the section named ‘Vacation Responder’.

3. Switch Vacation Responder to ‘On’. Choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the text field, and click ‘Save Changes’.

 


kerio

 

Kerio Webmail

1. Sign in to Kerio Webmail, and click your email name in the top right of the browser window. Choose ‘Out Of Office’ from the dropdown Menu.

2. Tick ’Send Out Of Office Message’, choose the date and time period you wish your Out Of Office to remain active for, enter the message you wish to use for your Autoreply in the text field, and click ’Save’.

 


yahoo mail

Yahoo! Mail

1. Sign in to Yahoo! Mail and click the cog icon in the top right corner of your browser to access your settings. Click ‘More Settings’

2. Click ‘Out Of Office’ Response from the left hand menu. Toggle the ‘Turn On Out-Of-Office Response’ Switch to ON.

3. Enter the to and from dates you wish your out of office to remain on for, enter the auto-response in the text box, and click ‘Save’.

 


windows 10 mail app

Windows 10 Mail App
  1. Open Mail and click the settings cog in the bottom right of the menu.

windows 10 mail settings

2. Select ‘Automatic Replies’ from the settings menu

windows 10 mail app settings

3. Select your email account, toggle Automatic replies to ‘ON’ and enter text for your automatic reply for internal and/or external contacts.


 

For IT support advice and guidance, contact Lineal today.


Microsoft Re-releases October Windows 10 Update

Microsoft have re-released October 2018’s Windows 10 update, after pausing the upgrade for technical fixes last month.

Some users complained of missing files and other update issues due to a bug with folder re-direction, with Microsoft eventually halting the availability of the download globally.

The move sees a more cautious Microsoft seek to evade criticism with a new ‘focus on quality’. The revised update has taken a month to re-issue and was released to ‘Windows Insiders’ (a kind of Beta-testing pool) several weeks ago for initial vetting, prior to re-release for the general public.

Since 2015, Windows 10 has been updated incrementally (much like rival Apple MacOS) with each iteration upgrading Windows 10 itself rather than seeking to replace the platform.

For businesses, updates may be managed centrally to avoid stumbling into first-day mishaps, such that home users were most likely to suffer from the results of October’s upgrade false-start. As always, Lineal’s advice is to delay major operating system upgrades for at least 24 hours, to ensure release-bugs have been identified.

In Microsoft’s defence, Windows 10 is now running on 700 million devices, and shows healthily declining customer incident rates – in addition to high public satisfaction, allegedly receiving the best Net Promoter Score (NPS) of any version of Windows to date.

The October Windows 10 update remains the only one of its kind to be pulled, and then re-released, and the pressure will be on Microsoft to ensure it remains unique.

 

For Windows expertise and support, please contact our team today.


New Mac Mini and MacBook Air announced by Apple

Apple have announced three new Apple products in their Autumn Keynote product release – including a new Mac Mini, MacBook Air and iPad Pro.

The new devices eliminate creeping gaps in the Apple product range, finally replacing legacy devices long overdue a refresh. The Air (released in 2011) and Mac Mini (2013) both receive a significant upgrade in design and more powerful technical specifications.

The new Mac Mini has been upgraded to to 3.6Ghz processor, 8GB of memory and 128gb all-flash storage. For power users, the specifications inside the new Space Grey casing can be pushed higher – up to 4.6Ghz 6-core i7, 2TB SSD and a staggering 64GB of memory likely to please even the most demanding of photo-editors.

Speaking from New York, Apple CEO Tim Cook confirmed rumours from earlier this year, and pitched the releases as a move to assist ‘creatives’, acknowledging that customers from Apple’s most loyal business sector would be anticipating convenience and more powerful hardware from the upgraded models to support their creative work.

Macbook Air 2018

The new MacBook air is an astonishing work of portability, at just 15.6mm thick (around 10% thinner even than the 2011 version) and incorporates a retina screen, Thunderbolt 3 Ports, Touch Sensor and many other recent staples of the current MacBook and MacBook Pro range.

A 100% recycled aluminium shell on both devices also demonstrates Apple’s increasing environmental awareness, and serious efforts have been made to decrease plastic consumption to manufacture the inner workings of the device.

iPad Pro receives updates handed down from the more successful iPhone range, including FaceID, edge-to-edge screens and a thinner shell (equating to 25% less volume than previous models) charged by USB-C and including the A12X chip.

Apple claim the increase in core-count equates to a huge jump in processing speed – making the Pro technically faster than 92% of all portable PCs, and even able to generate complex Autodesk objects or run games at 120 frames per second. If true, this represents an enormous leap in capability, positioning the iPad Pro as a true competitor to performance laptops.

2018’s Macbook Air will be priced from around $1,199, and Mac Mini/iPad Pro from around $799, at time of writing, and will be available almost immediately.

 

For Apple hardware and expertise, contact Lineal today.


Ultra Ultrawide Monitor launched by Dell

Dell have released details of a new ultrawide monitor format: the super-sized Ultrasharp U49 – a curved mega-monitor that measures a desk dominating 49-inches, corner to corner.

Monitor sizes have escalated steadily over the years, with evidence that greater on-screen real estate improves worker productivity; as users can multitask and cross-reference information on screen more easily on a larger desktop space. Accordingly, all the major operating systems have also added support for easier double-app screen sharing, if multi-taskers know where to look.

At ultrawide sizes however, monitors include content outside the user’s peripheral vision (and desk-space) forcing manufacturers to look at a curved chassis design instead. In practice, a curved monitor screen makes significantly more sense than a curved television – since the viewing distance of the observer can be more accurately estimated.

Increasingly popular for financial services and the creative sector, curved ultrawide formats can sometimes feel a little silly: able to open a Microsoft Excel Spreadsheet into the B(A-Z) columns without any user scrolling.

Dell U49

Don’t expect to see U49s very often – Dell will be selling the prestige ultrawide monitor in the US for (a bank-account punishing) $1,700 from the end of October.

The smarter development may be the less publicised: Dell also announced smaller Ultrasharp models with USB-C single cable input – allowing users to incorporate all the traditional device charging and compatibility features of a laptop dock neatly into the back of their screen.

This allows users to instantly connect a portable device (laptop, tablet or convertible) to their desktop monitor with only a single cable, and simply walk away from the desk with their device when needing to work elsewhere.

Take note: this kind of flexible working is coming sooner than you think.

 

For IT assistance and expertise, please contact Lineal today.


Google Plus to be Shut Down

Google Plus is to be shut down, following a data leak which put almost half a million user accounts at risk.

The tech giant announced on Monday that the consumer social media platform would be retired by the end of August 2019.

Launched in 2011, Google Plus has had a rocky history – spawning a comedic sub-genre focused around it’s slow adoption, weirdly vocal support from Google employees, and failure to compete with larger social media rivals such as Facebook.

Google’s own statement acknowledges this in harsh terms:

Google Plus

More controversial however have been recent security problems. This month the Wall Street Journal published details of a bug in the Google+ API which had allowed app developers to access user data without permission via their friends, (an almost identical vulnerability to that underlying 2018’s Facebook/Cambridge Analytica scandal which resulted in Facebook executives testifying before Congress – in Google’s case potentially exposing 496,951 Google+ user accounts.) Google estimate around 400 application developers would have had access to private profile data as a result of the bug.

First discovered in March shortly prior to GDPR coming into effect in the EU, Google was not legally bound to report the breach to all European users, but would now be required to do so within 72 hours from discovery under ICO rules, if a similar breach were to re-occur.

News outlets have linked Google’s failure to disclose the leak with the final decision to close the platform, despite Google’s insistence that widely known low user-engagement is behind the move. Existing Google+ users may choose to restrict security permissions or remove content, although the platform’s lack of success suggests many will allow ‘phantom’ accounts to be disregarded.

In overlapping new coverage, Google is expected to launch the newest version of its flagship android Pixel smartphone in just a few hours time.

For IT and security expertise, contact Lineal today.


Lineal becomes VMWare Enterprise Partner

Lineal Software Solutions Ltd. has become the only current VMware Enterprise Partner across Devon, Cornwall and Somerset.

Enterprise Partners can both provide and implement the most advanced and specialised VMware solutions to the market – including cloud infrastructure and mobile device management solutions alongside datacentre products.

Now owned by Dell Technologies, VMware’s ground-breaking technology has become a staple of business IT around the World since early innovations in server virtualisation first revolutionised computing during the 1990s.

Previously one of the South West’s few VMware Professional Solution Providers, Lineal achieved the coveted status of Enterprise Solution Partner after engineers and other staff successfully passed an extensive series of examinations to qualify for the highly sought-after industry accreditation. VMware Partners are expected to maintain current subject knowledge and the 2018 series of assessments are particularly challenging, requiring considerable experience and understanding to achieve the high standards set by VMware.

Lineal’s Managing Director Mike Matthews explained: “VMware’s virtualisation solutions are renowned as some of the world’s most sophisticated, most demanded, and most secure technology.”

“The ability to manage virtualised computing, network infrastructure, storage and more has made VMware the worldwide market-leader for cloud-based computing and software-defined data centres.”

“In particular, we’re very excited to be offering VMware Mobile Device Management (MDM) solutions built on the latest Workspace ONE platform to organisations that need device security and compliance assurance measures in place.”

“This is an emerging requirement for more and more organisations of all sizes, and as a VMware partner in Devon, we look forward to delivering real innovation using VMWare to build the next generation of datacentre, MDM and application delivery platforms for our clients.”

 

VMWware partner

 

For VMWare expertise and support, contact our IT Support team today.


Preview: macOS Mojave

Due out this Autumn (2018) is macOS Mojave – Apple’s latest new operating system for the Mac range.

Named after the arid desert in the Western United States made famous by movies of the same genre, macOS Mojave has been widely pitched as a usability update with a range of new features designed to make it easier for users to stay ‘focused’.

Headlining Mojave will be the new system-wide ‘dark mode’, allowing users to swap between lighter or darker macOS theme to make their Mac less sleep-disruptive and easier on the eye, particularly at night-time.

Far from just being a black background however, Mojave rather artfully adjusts the entire theme and default background through a gentle ‘morning/day/evening/night’ cycle.

There are plenty of new tools too: the desktop can now sort files by type using ‘stakcs’, search by image, and quick edit PDFs and screenshots via Preview.

The tech giant, which recently became the world’s first trillion-dollar company, has also been rumored to be planning new MacBook Air, and Mac Mini devices for release later this year, both of which would coincide neatly with a fresh operating system with the theme of keeping macOS a highly ‘convenient’ system for all settings.

The MacBook Air hasn’t been fully refreshed since its launch in 2010, and the Mac Mini since 2014. While the former occupies a crowded space of various other MacBook and iPad sizes, the latter is long overdue for a replacement.

In a possible nod to the limited physical space where such devices might be used, Mojave can also detect photos automatically from your iPhone and insert the image on your desktop app, into a document or file.

However, an additional update, which Apple initially suggested would allow FaceTime video conversations expand to include up to 32 participants, has been bumped back to a later release.

Apple’s ninth Mojave beta was recently released for public testing, indicating that the full autumn release to the wider public is now not far away.

 

For Apple hardware, expertise and support, contact Lineal today

 


Results of Lineal Client Feedback Survey 2018

Yes, it’s that time of year again – the time when we ask our clients how our team has been doing, and what we can do to raise our quality of service even further.

In 2018, a record 96% of you feel we understand your IT needs either ‘Extremely Well’ or ‘Very Well’, and 90% of you felt we met Lineal’s IT support mission statement either ‘Very Well’ or ‘Well’.

In three years, the percentage of you who feel we resolve queries ‘Much Quicker’ than expected has doubled, and a high 82% feel we’ve either met or exceeded their expectations for time taken to resolve technical queries.

Your Client Survey 2018 feedback also suggests Lineal is being used for a wider range of IT expertise than ever before – with more of respondents recognising our capacity to deliver phone systems, broadband, leased lines, Wi-Fi networks, SQLWorks business software and a whole range of Cloud IT services.

There were also areas for improvement: a small minority of you (14%) still felt our customer service had been ‘OK’ – a rating we’ll be working hard to exceed with some new processes for sharper communication, monitoring task completion, and ensuring timely confirmation.

Lineal moved into new offices in central Barnstaple this year, and we want this to help deliver a better service for our customers.

As always, thank you to everyone who responded to our Client Survey 2018 – a wide variety of constructive feedback helps us immensely to focus on key areas of improvement.

Kind and constructive comments are always helpful – here were some of our favourites.

– Always helpful, would recommend the Company to others. Thank You.

– Good team of people and we now use Lineal for most if not all our IT, software, phones and support. It’s good to have in one place and generally we are very happy with the overall service.

– All seems OK, call outs prompt and service great.

– Generally resolve issue promptly and friendly team.

 

For Lineal IT Support expertise and advice, please contact our team today.


Lineal Space Invaders stall lands at North Devon Show!

This year Lineal Software Solutions Ltd. was an official Sponsor of the 51st North Devon Show, and launched (maybe) the show’s first ever Space Invaders Championship.

The retro arcade pub-classic, in which the player holds out against descending ranks of tiny pixelated aliens was first released in 1978, making the game 40 years old this year (yes, really.)

Mike Matthews, Lineal’s managing director explained: “We wanted to make this year’s show fun with something both young people (and the young at heart) would recognise instantly and enjoy.”

“For those of us er… more advanced in years… the memories flooding back!  Lineal was first founded in the 1980s, and it’s astonishing to think how far technology has developed.”

Fortunately so has Lineal, and visitors to our stall could learn more about Lineal IT support, cybersecurity, business software, cloud services, phone systems and much, much more.”

Lineal, which recently moved to new premises in central Barnstaple, was also an official Sponsor for this year’s North Devon Show, and presented the prizes to winners of the ‘Hacks and Riding Horses’ class.

North Devon Show Lineal Prize Giving

However, much like IT support, battling aliens also seems to be a matter of experience – with parents often achieving much higher scores than children on our Space Invaders High Scores board.

Space Invaders High Scores

After 2017’s Show was unfortunately cancelled due to poor weather, 2018 was a huge success and a fantastic day out for locals and visitors alike. Next year? We’ll be planning something even bigger…

Mike explained: “The North Devon Show is always a highlight of the calendar, and the array of businesses, charities, livestock, rural groups, crafts and all-round entertainment is a showcase for the community in this part of the world. We’re always proud to be able to support it.”

See you next year!

 

For IT Support and expertise, contact Lineal today.


VIPs Officially Open New Lineal

Lineal Software Solutions Ltd. has welcomed VIPs to officially open our new offices in central Barnstaple, celebrating our 30th year anniversary in business.

We’ve expanded our operation, moving into Commercial House on Barnstaple’s Strand. The building will be home to Lineal’s team of over twenty IT support and software development staff, including three apprentices from PETROC.

Lineal’s new offices were officially opened in a short ceremony by North Devon’s MP, Peter Heaton-Jones, Vice President of PETROC, Bill Blythe and Marise Mackie of Pluss.

Mike Matthews, Lineal’s Managing Director, explained: “We’ve grown steadily in recent years, and for the businesses and organisations whose technology we support every day, the additional space will help us deliver improved connectivity and an even stronger service.”

Click for a Virtual Tour of Commercial House, now officially open:

virtual tour

“We’ve invested in infrastructure that will help future-proof Lineal’s new home for the 2020s: including high speed gigabit fibre-optic cabling throughout, solar panels, new training facilities, conference rooms and an enlarged hardware workshop.”

“The next generation of Lineal’s own SQLWorks accounting and stock control software for cloud and mobile platforms, designed to give businesses a competitive edge, will be built right here in North Devon.”

“This was a year in planning, and I want to thank all our staff, who worked tirelessly around the clock to make the move a reality.”

Peter Heaton-Jones MP congratulated Lineal: “I was delighted to be asked to cut the ribbon on Lineal’s impressive new offices. I first met Lineal’s founder, Mike Matthews, four years ago when he was operating from a converted barn in his back garden. The expansion since then has been incredible. The fact that this growing business is moving into the centre of Barnstaple is excellent news for the town, and shows how robust our local economy really is. Their close ties with Petroc, allowing young people to get their first taste of the world of work, is something I particularly support. I wish Lineal many more years of success and growth in their excellent new home.”

 

For IT support and expertise, please contact our team today.


Google hit with €4bn Android anti-competition fine

The European Commission has issued Google with a €4.34 billion fine for Android anti-competition practices, after ruling the popular operating system unfairly cemented the dominance of Google Search.

The EC found Google had, via ’significant’ payments to smartphone manufacturers, ensured exclusive installation of Google’s own search application, and bundled Google apps such that selectively omitting services was impossible on the mobile platform prior to release.

More than 95% of all searches on European Android devices are made via Google search, testifying to the search giant’s unprecedented reach via pre-installation.

Many users (as Microsoft’s Bing search engine can surely attest) never change their system defaults, and although many rival search and browser providers are available for Android, these must be installed separately, often via Google Play.

Many will remember similar court battles fought between the US Government and Microsoft, resulting in the former’s eventual ruling that the latter had unfairly influenced the market via pre-installation of Internet Explorer, and creating the convention of an initial default browser choice on all new Windows PCs.

Microsoft eventually paid $561 million, but also continued losing ground to rival web browsers, including Google Chrome, among those using the internet on their operating system. Since 2013, the number of affected devices (particularly handhelds operating various versions of Android) has increased hugely. In future, new Android devices may be forced to include a similar initial search/browser selection, to help maintain consumer choice.

Google has defended its actions throughout, and has already announced it will appeal the decision, with the case expected to continue for some years.

 

For technology expertise and support, contact Lineal today.


Microsoft announce end of support for Windows Server 2008

Support and security updates for Microsoft’s Windows Server 2008 and 2008 R2 operating systems will end in January 2020.

Customers operating Windows Server 2008 will then cease to receive security patches and other important system updates.

Around 70% of the world’s server operating systems are Windows based, with Server 2008 one of the most successful versions, still representing more than half of these installations as recently as 2016.

Users of Server 2008 and 2008 R2 have just over 6 months to decide whether to upgrade to a newer version of Windows Server (such as the long-awaited Server 2019, hardware permitting), replace servers with newer models, or migrate those server-based processes to a cloud-based platform, such as Microsoft Azure.

‘Mainstream’ Support for Server 2008 is unlikely to be extended – having already been granted temporary extensions, once from July 2013 to January 2015, and again to the final deadline next year.

As with previous operating systems, enterprise customers will have the option of purchasing ‘Premium Assurance’ support packages of different levels, to extend support as late as 2026 – but as with other legacy Windows products, for increasingly high associated costs.

Businesses will need to weigh up for how long they can afford to delay upgrading, or depending on the physical server hardware, whether it makes more sense to spurn the licensing costs of upgrading the Windows Server version and go directly to either the cloud, or a new server.

 

For IT infrastructure support and expertise, please contact our team today.


New Surface Go launched by Microsoft

Microsoft has announced the release of a new Surface Go tablet, adding to it’s acclaimed Surface lineup.

The new addition to the touchscreen range is designed to be an entry-level offering, offering more basic specifications but far greater portability at just 1.15 lbs and 8.3mm thin.

At around $399, it’s difficult to say exactly what Microsoft is trying to achieve: the new model is less consistent with Surface’s more ‘premium’ brand, and doesn’t stack up particularly well on price against Apple’s entry-level iPad, or against cheaper Windows laptops on technical specification. Limited to Windows 10 S and an Intel Pentium Gold processor, the additional elements which makes the Surface range more interesting, like the keyboard and stylus controls for touchscreen artwork, are also optional extras.

Instead it’s widely believed the tech giant is attempting to win over customers in the education sector, where a budget offering from a reputable manufacturer is likely to appeal to departments looking to provision sets of devices.

As always, Microsoft may also be hoping that the Surface Go owners of today will be the Surface ‘Pro’ owners of tomorrow.

While a 9 hour maximum battery life and a 10-inch screen is likely to prove limiting for business use, Chief Product Officer Panos Panay noted it was the ‘perfect device’ for his youngest daughters – and the internet seems to agree, noting the release timing is suspiciously good for the new term.

Lineal are a Microsoft Gold Partner – IT assistance and expertise, contact us today.


WPA3 Wi-Fi Introduced

The Wi-Fi Alliance has formally announced the introduction of the WPA3 security protocol, the next generation of wireless security to protect routers and networks.

The new security standard follows hot on the heels of last year’s breach of the existing WPA2 standard, which has been in use since 2004.

WPA3, released in both ‘personal’ and ‘enterprise’ with extra protections, is expected to fix a number of deficiencies in the older WiFi protocol, including:

  • Captured encrypted data cannot be decrypted by a later breach of the password – in order to access data, a hacker must have both the password and data at point of transmission.
  • Encryption of data will be individualised, such that snooping on other devices across less secure Wi-Fi networks will be made more difficult.
  • Extra protections against password brute-forcing and ‘dictionary’ style attacks, dramatically increasingly the time cost of bulk guessing a password successfully.
  • Smart devices with no screen, including many Internet-of-things (IoT) technologies, will be administered via a smartphone screen during Wi-Fi setup.

To most end-users, the experience of entering a Wi-Fi key will feel virtually identical. WPA3 isn’t expected to actually be implemented until 2019, and is predicted to gradually replace the existing WPA2 standard on all Wi-Fi certified devices. WPA2 will continue to function, but will be steadily phased out.

Nevertheless, expect to see major manufacturers rushing to ensure their own products are stamped with the very latest security ‘WPA3 Ready’ branding.

For networking and cybersecurity expertise, please contact Lineal today.


Lineal Reviews: Plantronics Calisto 7200

Conference phones have traditionally had image problem. Costly, serious pieces of equipment, which often retail north of £350 for even a basic model, they feel inconvenient. Used infrequently, they’re sometimes more complicated than a telephone should be.

Worst of all, for all but the most established of businesses, a conference phone is a little… heavy-duty. Wired-in, with a large footprint, tangle of cables and strange satellite microphones – conference phones are an invasive species in the meeting room.

Enter Plantronics’ Calisto series – a curious pocket-sized invention (pictured) designed to bridge the gap between speakerphone and a true conference phone setup.

Four directional microphones (which can focus on sound from whomever is speaking) give 360 degree meeting-room coverage and efficient noise-cancellation to the Calisto range, which in a novel twist: is battery powered.

Plantronics, whose reputation for high build-quality audio equipment (particularly headsets) has been well-earned in the air-traffic control sector and moon landings, are increasingly reaching out with more accessible desktop telecoms hardware – even acquiring another successful Lineal communications partner: Polycom, back in March.

There’s a pleasing practicality to the Plantronics Calisto range: both USB wired and bluetooth connections are available to connect to either laptop, PC, tablet or your smartphone (in addition to USB wireless on other models.)

At only 270g, and just 11cm square, it’s small enough to be truly portable – tidied away into a desk drawer or moved to ‘create’ new meeting room spaces whenever needed. In the real world, where meeting rooms need to be swapped at a moment’s notice, why not just pick your conference phone up and carry it down the corridor?

For smaller and medium sized businesses where workspace might be limited, the Calisto’s ease-of-use helps present both a professional image, and finally makes conference calling into something within reach of everyone.

Previous models of Plantronics Calisto (including the 600 series) have been well received, and Plantronics has judged the small business market well. Expect great things.

 

For communications and IT expertise, contact Lineal today.


Microsoft Submerge Underwater Datacentre

Microsoft have successfully submerged their first underwater datacentre, in a test expected to trial the viability of the technology.

The shipping-container sized server array was lowered to the sea bed near the Scottish Islands, as part of a flagship test for the concept of underwater IT infrastructure.

Project Natick, which is powered entirely by renewable energy via the European Marine Energy Centre’s wave and tidal power generators, will test whether largely autonomous data centres might be deployable in areas where sea-water cooling can be used to manage excess heat.

This kind of cutting edge research and development (described by one Microsoft Vice-President as ‘Crazy’) represents a significant engineering challenge: in addition to surviving water pressure, the datacentre’s server arrays must connect via undersea cable and function for five years without physical maintenance before the capsule is recovered.

Undersea communications cables have been in use since the 1850s, although maintaining complex fixed underwater infrastructure is a feat so far only managed by the oil & gas sector.

Conventional land-based datacentres (such as those used to deliver Microsoft’s Office 365 and Azure services) require high electricity usage and infrastructure to spin fans for air-cooling. Without efforts at carbon off-setting currently used by Microsoft, this would carry significant environmental cost – creating an incentive to ‘heat sink’ the technology underwater.

Microsoft also notes that almost half the world’s population lives near large bodies of water (a legacy of a previous millennium), and that in future the underwater datacentre may prove a solution to the issue of secure delivery of cloud services closer to point of use.

Lineal are a Microsoft Gold Partner – for expertise and support: contact us today.


ASUS previews dual-screen laptops

Two new models of ASUS dual-screen laptops have been previewed at the computing company’s annual Computex convention.

The Zenbook Pro 15 (released this month) includes a secondary ‘ScreenPad’ in place of the touchpad, which acts as an additional HD touchscreen for controlling basic functions on popular apps, or can be turned off to function as on other laptops.

‘ProjectPrCog’ is ASUS’ more experimental offering: a promising futuristic laptop where the keyboard is replaced entirely by a second touchscreen which can be software driven for both typing and alternative displays, depending on whether typing is required.

The idea of dual-screen laptops has a troubled history, having spawned some curious inventions that never quite caught on. Some of these have been low-key, smartly implemented, but a little underwhelming (think Apple’s MacBook Pro Touch Bar) or very obvious, completely whacky and unpopular – like Lenovo’s W700ds monstrosity.

Firstly, it’s not entirely clear what the purpose of a second screen is: a segregated extra screen-space simply isn’t as useful as extra shared space on the main screen. If 15.6” is not sufficient, why not purchase a 17” laptop? On MacOS, Android and Windows, smart screen clipping tools are available for more efficiently dual-running apps side by side, making the actual re-arrangement of windows less necessary.

Secondly, if pressing a keyboard shortcut (F6) is required to activate the ASUS ScreenPad, many users will surely leave it off permanently, rendering the eyebrow-raising  $2299 price tag of the Pro 15 largely unjustified.

However, ASUS’ second suggestion probably carries better longer-term potential, and is not the first attempt at a touchscreen keyboard from a mainstream PC provider – Lenovo have attempted to float something similar as a primarily creative tool with their Yogabook range. Successfully reclaiming the lower half of the laptop for additional screen-space would allow ASUS to be first in developing a huge variety of innovative potential uses.

The notion of software keyboards on a variable display have failed in the past because of a lack of keyboard ‘feedback’. Users do not experience the true sensation of a key being ‘pressed’ – the same problem that makes typing feel less intuitive on tablets and mobiles to all but the most habitual device users.

Whether the unreleased ASUS ‘ProjectPreCog’ will finally solve this control problem is likely to determine the dual-screen laptops true viability.

 

For hardware provisioning, IT advice and support, contact Lineal’s team today.


DrayTek Vigor Firmware Warning

At time of writing, Lineal technical support staff are currently updating DrayTek Vigor firmware for all clients with known DrayTek equipment.


Enterprise Router provider DrayTek has called for urgent firmware updates, following discovery of a security vulnerability.

20 different business router models from DrayTek’s Vigor range are known to be affected by the security flaw, known as DNS hijacking, which may allow a third-party to alter DNS settings by issuing commands to a dormant session of the web-based DrayTek router control interface.

The unwelcome news marks the first major security flaw to befall the acclaimed networking equipment brand for some time – and comes less than a year since DrayTek won PC PRO’s ‘Best Router Brand Award’ for 2017.

A Vigor router showing IP number 38.134.121.95 is reported to be a likely indicator of compromise, and affected routers may exhibit unusual network behaviours.

DrayTek’s official guidance warns that this is likely to be only a preparatory ‘phase 1’ of any like cyber-attack by criminals, preparing re-direction of web traffic to compromised web pages which might capture unsuspecting users’ passwords or other sensitive information.

As a general security precaution, it’s always worth logging out of web-portals and other accounts not being used (including your email, social media, bank account and device itself… or indeed your router’s configuration panel.)

If you have a DrayTek Vigor router not covered by a Lineal Support Agreement with us, please get in touch for guidance.

Please check back for updates


Google One to Google Drive your Life

Google looks set to replace Google Drive with Google One, a broader ranging storage service designed to incorporate storage across a whole range of Google services.

Google One will be available with up to 15GB storage for free (as with Google Drive now), $1.99 a month for 100GB, $2.99 for 200GB, 2TB for $9.99. It’s not yet clear whether these prices will be adjusted for UK users.

Drive users will be migrated to the new service over the ‘coming months’ and can stay updated by email by subscribing with Google here.

Google Drive has been able to handle direct sync from Android’s photos app, and more advanced tasks like full PC backup, or on-demand file sync on the business version, for a while now – but the new platform unifies the offering under a shared storage allowance.

There are also other nods to a more ‘iCloud like’ service – including shared plans for families, a support service, and promotional customer benefits like discounts for other products.

For now, the new app appears to be a unifying ‘personal’ platform (rather than a more formal ‘work’ platform like Microsoft Office 365.) Google are hoping to centralise your personal life such that desktop PC files, data and media generated by a whole pantheon of Android apps all will are share a central storage plan. The tech giant’s target of making ‘life simpler and less cluttered’ with Google One is being kept at arms-length from G-Suite business customers.

One simple way to get more out of Google? If you’re using Android, this could make a lot of sense.

For assistance and advice in adopting cloud-based technologies: contact Lineal today.


Lineal’s Martyn climbs to Everest Base Camp

A Lineal engineer has climbed to the world-famous Southern ‘base camp’ of Mount Everest, to a height of 17,598 feet (28°0′26″N 86°51′34″E).

Lineal’s Martyn Kay, a senior support engineer, reached base camp (via Kathmandu) as part of a team of 6 intrepid explorers, flying to Lukla (in what appeared to be a modified rickshaw) before a climb of more than 5,300 feet to base camp itself. On the way they crossed one of the worlds highest mountain passes and summited 3 Himalayan peaks above 16,000 feet.

Affected by the thin atmosphere at an altitude in excess of 18,000 feet, Martyn described the symptoms of altitude sickness as constantly fighting to catch your breath accompanied by pounding headaches.

Following in the footsteps of Edmund Hilary and Sherpa Tenzing in 1953, the team reached the Southern base camp on 18/4/18 under snowy, sub-zero weather conditions.

Despite encountering other teams in difficulty, Martyn and team completed their 100 mile expedition and returned safely from the life-changing experience – bringing home local Nepalese delicacies for the Lineal team.

 

Scale new heights with Lineal! Contact our team today.


Adobe discount slashes pricing for education sector

Adobe has announced a large discount for its Creative Cloud suite of apps, in a special Adobe discount scheme designed to win over the education sector.

The leading creative software package will now cost only $5 per user/month in the US, or around £4 in the UK – a large discount on the original $25/£18 per user/month price – although this Adobe discount price will currently only be available to academic institutions purchasing a minimum of 500 licenses.

Many of the big names in software, including Microsoft’s Office 365, Google’s G-Suite and other popular products such as ESET’s antivirus range, have been offered with significant discounts for the education sector through partner resellers, in the hope of capturing the next generation of technology users early, and contributing to wider learning.

In each case, the gesture is undoubtedly a worthy public relations boost, with Adobe also pledging to support workshop schemes to show educators how to teach with Adobe’s suite of creative apps in the classroom.

In both cases early access is especially important for Adobe Creative Cloud, which includes Photoshop, Lightroom, InDesign and many other leading creative apps, because of the very high high barrier to entry: both creatively and by cost – despite the software brand being simply unrivaled across the creative sector.

Adobe clearly hopes the dramatically reduced Adobe discount pricing will wet the appetite of larger organisations, and introduce high quality design apps to a much wider audience at an earlier age.


Android Chat app to (finally) challenge iMessage

Google have made public their plans to release a comprehensive Android Chat app, comprising of both SMS and a new rich communication standard (RCS.)

In an exclusive with the Verge, Android announced the new app, which looks distinctly like the direct challenge to Apple’s iMessage fans Android have been hoping for, and which will be able to centralise messaging under a single platform.

Unlike Apple users, content with the excellent iMessage, Android users have long been split among a variety of messaging apps. They must suffer SMS run via Android’s ageing ‘Messages’ app, and direct messaging spread out among video/IM hybrid Google Hangouts, world domination software WhatsApp, various invasive species of Facebook Messenger, the re-branded Microsoft Skype app, and Google’s own doomed chat app: Google Allo. It’s all a bit of a mess.

In addition to overhauling this, Android Chat will also be available from a desktop client with SMS abilities (much like iMessage) and include new rich communication standard style messaging familiar to Facebook Messenger and WhatsApp users.

A single ‘feed’ encompassing rich content abilities also tracks the trend in the commercial sector: with firms looking to adapt from email to group-managed, millenial-friendly, cross platform communication apps like Slack and Microsoft Teams.

However, in addition to trying to build a fan-base for individual use, Google is presenting fresh opportunities for businesses. RCS has already been trialled by the tech giant in partnership with a number of companies (pictured), who plan to evolve currently SMS-based messaging services into RCS based customer service that integrates more complex tasks, such as calendar bookings and imagery.

Google Allo ran out of steam around 50 million installations. Whether, like iOS, Android can finally centralise disparate systems under a kingmaker will soon be tested.


Warning: Phishing Email Scams to Avoid

***Latest Update to the Hall of Shame – 8th February 2019***

At Lineal our IT team review a lot of dodgy emails. The criminal scam known as phishing (sending fraudulent emails to trick end users into divulging sensitive information or downloading dangerous files) is a widespread threat, and we’re constantly on the lookout for dangerous new scams appearing on the internet.

It’s estimated that around 90% of organisational security threats are caused by a mistaken click in an email, making it by far the most common way businesses are breached by ransomware, viruses or individuals with malicious intent.

There are ways to mitigate this – a strong antivirus software can assist by intercepting your mistake once you’ve misclicked, and backups are a vital insurance. Moving your email to a highly monitored service in the cloud (like Microsoft’s Office 365) helps narrow the odds dramatically: putting all your incoming email through a range of filters and cutting the amount of phishing spam your staff have a risk of clicking on, from the outset.

However, some human intuition and alertness is always required. With this in mind, we take a look at some examples of the most devious phishing scams we’ve ever seen:


 

phishing email dpd

The ‘Delivery Note’

Phishing emails are from fake ‘banks’ or enterprising Nigerian oil ministers, right? Wrong. This fairly innocuous email is the digital form of one of those ‘sorry we missed you’ cards you might receive through the letterbox for undelivered packages.

If you didn’t notice the suspicious sending address, accurate branding could lead you to believe this was really from a major logistics company, and divulge various personal details before realising there isn’t really a package to collect.

 

fake tv licensing email

The Card-Payment Conundrum

Oh dear! My recurring card-payment for my TV license has expired – time to key my new card details into a dodgy website.

The growth of recurring payment systems for everyday things (like TV licensing) has meant users are familiar with being prompted to update card details, but stay alert: just because the request is mundane doesn’t mean it’s innocent. This is a nasty phishing email which scammed viewers out of thousands of pounds – even hitting national headlines.

 

phishing email dropbox

The ‘File Share’

A proliferation of easy file-sharing platforms mean that we’re all more familiar with receiving large files via sharing links.

Curiosity about what this file is, and why your contact is emailing it to you (via a pretend ‘Dropbox’ email) might cause you actually to hand over your email address details. This trick is very simple, and persuasive – only the vaguely mail-merged ‘Hi info’ should suggest this is not really something you want in your inbox.

 

phishing email natwest

The (Convincing) ‘Fake Bank’

Forget semi-literate Russian hackers and the like, the quality of this fake Natwest email is in a different class. Spelling corrections, clumsy phrasing or dodgy branding can often give away an email scam, but criminals are becoming increasingly sophisticated at imitation. Anyone who falls for this email would be handing over their online banking login details.

Imitation is the sincerest form of flattery, and for the unwary email user, likely to be the most expensive.

 

fake gov email

The Government Request

Uh Oh. An official demand from Companies House. Better respond quickly. Bad luck – you’ve been scammed.

Don’t let the impeccable branding or the dull subject matter catch you out: look at the email address and the link. .ink is not a normal public-sector domain, so that should ring alarm bells.

 

phishing email 1and1

The Domain Scam

Much like the delivery note scam above, this clever phishing scam we recently witnessed is based on the user not realising there’s anything sensitive about their domain details.

Hovering your mouse over the buttons reveal URLs that are not from this organisation, and should not be trusted.

 

The ‘Email Recovery’

This crafty scam invites you to ‘Recover (email) Messages’ that your email service held back due to a sync error – which should be your first clue that this is suspicious. Genuine email filtering tools (such as the excellent Barracuda) are very transparent about exactly what has been quarantined, or (as with Microsoft Office 365) expects an admin user to review the email separately.

Suffice to say you should NOT click ‘Recover Messages’.

 

The Fake Order

A sales enquiry from a University for a high value item – how promising! Except no, ‘Daniel’ isn’t a Procurement Manager, and if dispatched on credit terms, you’ll never see this item again. Worst of all, when you invoice the real University of Nottingham, they’ll think you’re an email scammer trying their luck. How ironic.

As before, the email address should give this away: real universities use valid .ac.uk (academic) domains, not free gmail accounts with a ‘.ac’ dumped somewhere in the address by a criminal.

 

 

For IT Security expertise and support – contact Lineal today.


Top Picks: Best GDPR Resources

Be honest, you’ve read some truly useless things online about GDPR. We all have.

The problem isn’t one of enthusiasm: more and more companies are recognising the impending deadline of the new data protection regulations and acting to implement best practice.

There is, of course, a growing industry of consulting firms and data protection advisers trading on businesses’ lack of expertise and frequently, fear of being left behind. Most organisations begin preparing with a spot of Googling, some light reading, and a bit of browsing online GDPR help articles written by experts.

However, the real experts can’t divulge too much free advice (otherwise why contract their services?) thus much of the available articles and blog posts are deliberately vague. The conundrum has already spawned some unfortunate attempts at humour, but doesn’t really help companies attempting to put in place GDPR compliant policy.

All is not lost: there really is some genuinely useful  guidance out there – here are our pick for some of the best GDPR resources:

 

ICO: Eight Practical Steps

ico eight practical GDPR steps

The Information Commissioner’s Office original ‘eight practical steps’ presentation is a series of slides that are exceptionally clear, and can be worked through in stages. A more recent, formal ’12-step’ version also exists, for a more conceptual understanding of the new regulations.

 

GDPR Readiness Assessment from Microsoft

Microsoft GDPR quiz

A little technical at times, this quick quiz is a useful way of thinking further about protection policy, particularly around access control. For further information on how Microsoft can assist with GDPR in the cloud, look for the blue button in the top right hand corner.

 

ICO Helpline

ICO GDPR helpline

The ICO has a little known helpline via which small businesses and charities can consult a member of ICO staff for extra advice – details of which can be found above.

 

IT Governance Compliance Gap Assessment Tool

IT governance GDPR compliance gap assessment tool

Always a strong source of IT expertise and policy, IT Governance have developed a range of ‘Toolkits’ to assist data protection officers and those implementing GDPR within their organisations. These range from the simple £60 compliance gap assessment tool (a handy Excel Spreadsheet you can work through) to more expensive implementation packs and data flow mapping tools.


Lineal’s Lewis wins Petroc Award

Lineal’s IT security apprentice Lewis Marrow has won a Petroc Outstanding Achievement Award for the 2017 academic year.

The award was presented by VP of Finance and Resources, Bill Blythe, in a ceremony at the Barnstaple Hotel to congratulate prize winners from across the Higher Education college’s student body.

Lewis is one of Petroc’s few Degree Apprentices, studying for University undergraduate degree level qualifications whilst also working as part of Lineal’s frontline IT support team. Lewis takes a keen interest in cybersecurity, and has demonstrated advanced security skills in addition to educating employees of Lineal clients on how to use technology safely.

Writing on Twitter, Mr Blythe praised all the winners, many of whom are beginning careers training with some of Devon’s best known companies across diverse sectors including accounting, computing, construction and engineering.

Lineal’s Head of Technical Services Matt Norris congratulated Lewis on his professional development:

“Lewis’ progress and contribution as part of our team has been fantastic – we expect this won’t be the last time Lewis wins an award. Training in partnership with Petroc helps us add important skills, and some exemplary individuals, to our team”

Congratulations Lewis!

Lewis wins


Lineal ‘Pitch in a Pound’ for North Devon Hospice

Team Lineal have raised £250 for North Devon Hospice, after hosting a fundraising buffet for staff and visitors.

The donations were collected by the IT Support firm as part of the local charity’s ‘Pitch in a Pound’ day, held each year in support of the hospice by North Devon businesses, schools and community groups.

Managing Director Mike Matthews explained: “It’s hard to find anyone in North Devon who doesn’t have a friend or family member who has been cared for by this terrific local charity, and it’s important every business does its bit for worthy causes.”

“That’s why I agreed I would match whatever my team raised on the day. Well done to all involved!”

North Devon hospice, which covers more than 800 sq. miles of Northern Devon, supports and cares for more than 3000 patients with life-limiting illness each year.

Lineal staff cooked, baked and sold a variety of sweet and savory food, including curry, pastries, chilli, samosas, dips, and a whole variety of different cakes and sweet treats.

Learn more about ‘Pitch in a Pound’ day on North Devon Hospice’s website by clicking here.


Lineal officially turns 30 Years Young

North Devon IT support and software company, Lineal Software Solutions Ltd, has celebrated 30 years’ success in business.

First founded in 1988, our company, which supports businesses and organisations across the UK and beyond with a range of IT services, are preparing to move to larger offices in central Barnstaple in the Spring.

Managing Director Mike Matthews thanked staff past and present for all their hard work over the last 30 years:

“Technology (and hairstyles) have changed considerably since 1988, but for us the best is yet to come. I’m proud that during that time, we’ve played a role in the success of some of North Devon’s best-known companies.”

We have doubled in size in the last two years, now employing over 20 locally-based staff who work in IT support and software development on behalf of other businesses and organisations across the UK and, increasingly, overseas.

Lineal also now includes staff from disability social enterprise Pluss, apprentices and degree apprentices, training in cooperation with Petroc.

The company has been recognised as one of the South West’s few Microsoft Gold Partners, helped to launch the Barnstaple Town Centre Wi-Fi project, and is part of DigitalND – a new group designed to promote digital connectivity and skills in North Devon.

Mike added: “The South West still has important connectivity and IT skills challenges to address, but public internet access didn’t even exist thirty years ago. Now the small company we originally started in my back room supports trusted clients as far afield as Australia. Ten Years from now? Watch this space.”

 

For IT Support and expertise, get in touch with our team today.


Why USB drives are terrifying

USB drives are a security nightmare. From losing files, to sharing them inadvertently, or accidentally installing something malicious, these tiny handheld digital storage grenades are a data-protection disaster waiting to happen.

Many people can’t help themselves. Sometimes it’s just so useful to be able to move a file to a separate computer, or carry a copy of that file on a handy keyring.

It’s true that too many operating systems auto-run memory sticks. As users we could perhaps be more careful though – find a USB and it’s tempting to plug it in… a 2016 University study suggested roughly half of those who find a memory stick on the ground will plug it in without thinking.

In particularly data-sensitive environments options are available to either disable PC USB ports, or remove them from a PC entirely. At the very least, businesses preparing for this summer’s new GDPR regulations need to take some sensible USB security precautions:

 

1. Be strict.

Ask yourself whether it’s entirely necessary to put this file on a memory stick, and be harsh about what files you copy. Memory sticks now hold terabytes of data, and are too easy to drop, or leave on the train.

GDPR is naturally concerned with sensitive personal data, and not your supermarket shopping list. Nobody ever intends to lose a file full of personal data, so you should think twice before putting the former on a USB drive, while the latter is probably OK.

 

2. Don’t allow easy access to your network.

USB based viruses come in a variety of forms – from cheap foreign spyware purchased online, to the fascinatingly complex (and probably Western-sponsored) ‘Stuxnet’ worm which famously sabotaged the Iranian nuclear program with planted USB drives in 2011.

The best antivirus softwares (for example Lineal’s recommended ESET antivirus) automatically offer to scan a newly connected memory stick for malicious software, before the user accesses the files. This only takes a few seconds, but it’s strongly advised to let your antivirus act as gatekeeper for a USB stick, as you would your emails or web browsing.

usb drive security

 

3. Sharing is not caring

Sharing files via memory sticks is not sensible, not least because you’re forced to share the whole contents, including the ability to duplicate files.

You can’t be certain what any given person will do with the USB drive or its data, or what the person giving you a memory stick might have done with it previously, so it’s safer to confine USB drives to a specific individual.

 

4. Get something better

The world of IT is full of better solutions, including Apple’s useful ‘Airdrop’ function which allows direct, localised file sharing over WiFi. For company-wide systems, numerous excellent cloud-based file storage and sharing platforms are available. Microsoft’s excellent OneDrive platform is easy to use from any device, and allows businesses to share files online via the cloud, with customisable permissions to control who has access to the data at any time.

A USB drive should not be necessary to complete routine IT tasks. Thank goodness.


$100,000 top prize pledged for 2018 Imagine Cup

Microsoft is seeking student UK technology developers to enter the 2018 Imagine Cup – with a chance to win $100,000.

The prestigious technology trophy, awarded every year to a team of three young people who develop a groundbreaking technology idea, are currently accepting entries for 2018’s Imagine Cup UK finals.

UK finalists are expected to be chosen in March (top prize $5000) with global finalists travelling to Redmond, Virginia (the home of Microsoft) for 2018’s worldwide finals, and a chance at a grand prize of $100,000.

The winning entry must be an original technology project, created from an initial idea to implementation and run from the Microsoft Azure cloud platform. Entries can be on any theme, although recent competitions have been dominated by inventions designed to not only demonstrate innovation, but contribute to human well-being.

Entries from the UK will be judged by an expert panel, including Clare Barclay Chief Operating Office of Microsoft UK; Haiyan Zhang, Innovation Director at Microsoft Research; Michael Wignall, National Technology Office at Microsoft UK; and Rob Fraser, Commercial Software Engineering Lead at Microsoft UK.

Microsoft’s insistence on the final solution operating via Microsoft Azure no doubt reflects their ‘cloud-first’ business approach, in addition to a recognition that the ‘global’ finalist’s winning idea should be a truly global possibility.

Winning Imagine Cup entries from previous years include a solution to help those with diabetes manage symptoms, a charity donation app that embeds into news articles, and the ‘Emma Watch’ – recently featured on the BBC for assisting those with Parkinson’s in reducing limb tremors.

Teams can learn more, and enter the competition, here.

 

Lineal are a certified Microsoft Gold Partner – learn more.


Lineal win Arlington Christmas Tree Competition

Lineal Software Solutions have won the prize for ‘The Most Unusually Decorated Tree’ in the Arlington Church Christmas tree decorating contest 2017.

Lineal’s tree decoration, an eclectic mix of technology, gold and glitter, took the prize for ‘Most Unusually Decorated Tree’ against, tough competition from more than 30 other trees decorated by other local organisations.

The annual Arlington competition is held to raise funds for community’s Church Roof Fund, using trees kindly donated by Mole Valley Farmers, and is judged by vicar of the Parish, Rosie Austin.

Executive Tree Decorator and little elf, Sarah Allsobrook explained: “We were absolutely delighted with our prize and we think it’s important Lineal does its bit for local charitable causes.”

John Lewis, M&S and Harrods have not yet to confirmed whether the highly-exclusive, prize-winning IT-themed decorations will be available to the public in time for Christmas 2018.

The success of Lineal’s imaginative arboreal design department was announced by Managing Director Mike Matthews, at Lineal’s annual Christmas Dinner, along with the formal presentation of the winners’ certificate.

Congratulations to Sarah and Huma on their award-winning decorations!


End Net Neutrality, rules FCC

Net Neutrality looks set to end in the USA, following a landmark 3-2 decision by the Federal Communications Commission (FCC.)

The ruling will permit American internet providers to cease treating all internet traffic equally, and permit the blocking or throttling of certain types of internet traffic or charging for access non-uniformly – providing the restrictions are released publicly.

Opponents of Net Neutrality fear the lifting of restrictions will pave the way for anti-competitive behavior in the US and ultimately around the world – with internet service providers (ISPs) deliberately impairing services provided by competitors to make their own offering appear superior. Imagine ISPs degrading each other’s parent-company video streaming services, and you get the picture.

This latest ruling u-turns on the 2015 decision to guard against anti-competitive practices, and will be politically controversial – passed strictly down party lines with the committee’s three Republicans, including Trump-appointed Chairman and former Verizon lawyer Ajit Pai voting in favour, and two Democrats voting against.

Consumer protection has, if anything, become slightly stricter in the UK following recent Ofcom decisions, whilst across the pond, 2017 is expected to go down in internet history as a year of dramatic internet deregulation. Internet usage crosses national borders of course, with the international affect of the FCC’s decision being ours to speculate on.

The end of Net Neutrality won’t kill the internet, but it’s likely some intelligent individuals will be developing discretely advantageous ways for their own business interests to benefit financially from preferential treatment online, or profit from those who wish to do so.

Long term, any introduction of ‘toll-road’ style access is likely to act as a barrier to entry to newer technology companies, to the benefit of more established providers.


Apple fixes MacOS Root Password security blunder

Apple have issued a fix for yesterday’s severe security alert, after it emerged the tech giant’s High Sierra operating system would allow access to many users’ MacOS Root User without entering a password.

The story caused alarm around the world, as Mac users discovered full administrator control of their device was available to anyone within reach of the keyboard.

Discovered by a Turkish developer who tweeted it to Apple Support, Lemi Ergin, the widely publicised fault is believed to affect all Apple MacOS devices (such as the iMac and MacBook ranges) running version 10.13.1 or newer.

Mr Ergin has since published an article on Medium defending his decision to flag the vulnerability publicly, arguing that despite the security flaw being public knowledge on the Apple Developer Forum since 13th November, Apple had failed for resolve the issue.

Yesterday Lineal published guidance to all our Mac clients, advising caution over the physical security of Apple hardware, and explaining the need for users to set a new root password to temporarily secure their Mac while Apple worked on a security fix.

Security update 2017-001 is now available via the App Store, and Apple have even taken the almost unprecedented step of forcing 10.13.1 devices to update automatically.

MacOS root

The failure to set a random default MacOS root password (a fundamental technical security feature) once again calls into question the recent competence of Apple’s historically excellent quality control and product testing, and may slow the adoption of the firm’s latest flagship operating system. The widespread media publicity surrounding the story is also likely to undermine Apple’s long-held reputation for security on Mac devices.

Apple issued an apology, stating ‘We greatly regret this error and apologise to all Mac users.”

 

For Apple assistance and support, contact Lineal’s IT team today.


Firefox Quantum is fast (really fast.)

Firefox Quantum has been released to the world, in Mozilla’s biggest browser release since 2004.

Mozilla’s newest version of their flagship open-source browser project is by far the fastest ever version, with a visibly quicker, crisp style and 30% less memory usage than Chrome. In a subtle nod to Microsoft Edge’s fading promise, the project claims the new Browser will be fast ‘For Good.’

Lineal’s team have been impressed by how jaw-dropingly quick the new browser is. Strip back the home screen to nothing but a search bar and jumping to your first optimised web-page is like turning the page of a book – the kind of responsiveness Google say they want to one day achieve with Chrome.

And Firefox must stand up to Chrome. Google’s own web-browser has become the closest thing to an internet standard since competition rules finally punctured Internet Explorer’s dominance in the mid 2000s.

Chrome’s flat-packaged browser now accounts for around 60% of all normal web use, and increasingly eclipses major rivals like Firefox, Microsoft Edge, and Safari. This level of conformity may be unhelpful – just as Microsoft’s old defacto-monopoly of the browser market arguably prevented Internet Explorer from developing, to the detriment of web users, so Google Chrome’s dominance needs to be challenged. If not by Firefox, then whom?

Not comprehensively challenged, sadly: Firefox Quantum moves Mozilla from using Yahoo! search by default, to using Google, where the search giant is even further ahead. Mozilla will also inevitably fall far behind Google on mobile, where it runs on under 1% of devices thanks in part to Google’s own development of the Android platform.

Nevertheless a super-fast, community-driven browser for the future of the Internet (even on desktop) really is a breath of fresh air.

Firefox Quantum is available from the non-profit Mozilla’s website for Windows, Mac and Linux.

 

For IT Support and expertise – contact our team today: 01271 375999


Compensation for Broadband faults, Ofcom rules

Communications regulator Ofcom has ruled that automatic compensation for broadband faults will be available to customers experiencing service faults.

Customers of BT, Sky, TalkTalk, Virgin Media and Zen internet (roughly 90% of UK customers) will be able to claim £8 per day for disconnections not fixed after 2 days, £5 for delayed repairs, and £25 for scheduled engineer visits which do not happen.

Ofcom estimates automatic pay-outs could exceed £142m annually, considerably more than the estimated 15% of claims currently paid out by Internet Service Providers (ISPs) each year.

The new system has been designed to improve service delivery, encourage users to report problems, and incentivise ISPs to keep a tighter control of faults.

Customers will be expected to follow a complaints procedure to receive compensation – revised guidance will be published in advance of the changes coming into effect in 2019. Existing rules detailing what types of faults should currently be referred to your ISP are available here. 

As before, compensation is not expected to cover internal network or internet connection delivery problems at a property, with BT levelling charges on customers who request unnecessary engineer call-outs.

Broadband customers can learn more about their statutory rights on Ofcom’s website here.

Need IT Support? – call Lineal’s experienced team today.


Lineal Becomes a Triple Gold Microsoft Partner

Lineal Software Solutions have become a Triple Gold Microsoft Partner, after having been awarded a third Microsoft Gold competency.

Our IT team was formerly awarded Microsoft’s Gold ‘Windows and Devices’ certification by Microsoft’s Partner Centre earlier this week.

“We were thrilled to qualify as one of the South West’s few Microsoft Gold Partners back in 2016” explained Head of Technical Services Matt Norris, “but for our team to show sufficient expertise and skill to obtain three Gold competencies is a truly groundbreaking achievement.”

The additional gold certification is added to Lineal’s existing double-status, ‘Gold Small and Midmarket Cloud Solutions’ and ‘Gold Hosting’, in addition to ‘Silver Application Integration.’

To achieve the additional gold certification, several members of Lineal’s team were required to pass a series of challenging exams demonstrating a high level of knowledge in larger scale Windows device roll-outs, and ongoing device management best practice.

“Lineal greatly value staff training and development, for the invaluable extra skills Triple Gold Microsoft Partner know-how delivers to our IT support helpdesk. Our clients can be confident that a Lineal engineer will have excellent Microsoft system knowledge when resolving technical queries and assisting with longer-term IT strategy..

“Well done to our IT support team for all their hard work.”

Triple Gold Microsoft Partner

For Microsoft expertise and support, please contact our team today.


Microsoft Teams Roadmap Released

Microsoft have announced their plans for combining Skype for Business and Microsoft Teams, setting out how the two communications platforms will merge in a new Microsoft Teams roadmap.

As Lineal predicted just a few weeks ago, Microsoft will indeed align the two apps under one heading, named Microsoft Teams, from Summer 2018.

Microsoft Teams, a super-smooth instant messaging and group sharing app for business, will go head to head with rapidly expanding collaboration app rivals like Slack and Basecamp, but will incorporate the enterprise business telephony and conferencing abilities (including PSTN calling, video conferencing and group screen sharing) from the hugely popular Skype for Business.

Consistent across Windows and Mac client versions, on mobile and in the cloud – the new teams roadmap details ‘Messaging’, ‘Meeting’ and ‘Calling’ changes to the app for Q4 2017 through to Q4 of 2018.

On the Messaging side all new planned features (for example contact groups, chat between the two apps and Skype for Business contact import) will be available by the end of Q1 2018, although Meeting and Calling additions are more gradual.

Certain Meetings features, such as browser-based meetings via teams and audio conference calls will be available by Q4 of 2017, although power uses will need to wait until Q2 of 2018 for more advanced features such as recording, powerpoint share and PSTN fallback.

Call queues, out of office support and transfer to PSTN call tools will be running by next Summer, with call park and shared line appearance delayed until Q4 of 2018.

Users can already run both Skype for Business and Teams side by side, although Microsoft will increasingly push users in the direction of the latter. Extra help materials for organisations making the transition can be found here.

Both Teams and Skype for Business are already included at no extra charge to Microsoft Office 365 Business Premium customers, although many do not even realise the leading communication apps are available to use.

While the combined product is likely to be an extremely powerful and flexible business tool, Microsoft’s challenge for the Teams roadmap will be to make Microsoft Teams as much of a household name as the Skype brand.

 

Lineal are a Microsoft Gold partner – contact us today for Office 365 support.


Team SQLWorks at EurOmnis 2017

This year Lineal’s SQLWorks Team traveled to Arnhem, The Netherlands, for the 4-day European Omnis Developers Conference – EurOmnis 2017.

Conference workshops offer the opportunity for developers from more than a dozen countries to exhibit their latest work, seek advice from other programmers and share best practice. A primarily educational event, EurOmnis brings together the brightest and best to further develop software projects and draw on a wider pool of knowledge.

EurOmnis workshop

Members of the Omnis Executive Team also attended to discuss the very latest developments of the platform, explain new features (such as remote debugging technology working live from the developer console) and gather valuable feedback from the wider Omnis developer community.

Managing Director of Lineal Software Solutions, Mike Matthews explained: “Over the many years during which we’ve helped organise EurOmnis, both the software itself and the Omnis Developers Group (ODEV) have gone from strength the strength.”

omnis developers

“This year’s conference studied some exciting breakthroughs in web development, mobile/tablet-friendly user interfaces, internet-of-things (IOT) examples, future API technology, and much, much more.”

“SQLWorks is designed to be a highly flexible business management software, and we greatly value contributions from the extraordinarily diverse range of industry sectors, creative skills and technical knowledge represented each year at EurOmnis.”

In addition to coding, EurOmnis 2017 attendees had the chance to visit and dine at the Kasteel Doorwerth, a medieval chateaux dating from before the 13th Century, and literary home of the Beaulieu restaurant, where Erik Hazelhoff Roelfzema wrote Soldier of Orange.

See you next year!

 

Lineal are Omnis and business software development specialists – learn more here.

Euromnis venue


Technology firms rush to fix WPA2 KRACK

Technology firms are urgently issuing fixes for the WPA2 KRACK (Key Reinstallation Attack) thought to compromise the WPA2 encryption used in most WiFi routers and other wirelessly enabled devices.

The exploit, discovered and published by Mathy Vanhoef, a Belgian security expert for Imec-Distrinet, Ku Leuven, has caused serious alarm amongst cybersecurity professionals due to the widespread use of WPA2 across millions of items of networked hardware around the World.

Vanhoef’s website, detailing how the the WPA2 KRACK works, demonstrates on video how an unfortunate Android smartphone can be tricked into re-installing an all-zero encryption key, which makes de-crypting data transmitted from the device possible. 

Security guidance remains to continue using WPA2 (rather than reverting to an older encryption standard) and to install the latest WPA2 KRACK security updates from manufacturers as soon as they are available.

A number of key technology vendors were notified in August, giving them some time to prepare. Microsoft are reported to have adjusted “how Windows verifies windows group key handshakes” to fix the issue. Apple and Android are yet to specify exactly when patches will be available, although both are understood to be working on a secure fix to be made available in coming weeks. The more responsive hardware developers, including Cisco and Ubiquiti, yesterday began issuing guidance and new firmware for their wireless equipment.

The Wi-Fi Alliance, the international organisation dedicated to developing Wi-Fi technology, have essentially argued that there is no need to panic. There is no evidence of the extremely serious hack being deployed outside test conditions (yet) – although it’s probably only a matter of time before someone attempts to do so. Because Wi-Fi relies on physical range, it’s likely this could target public Wi-Fi and other easily accessible networks. For this reason, users are (as always) reminded not to use public networks for sensitive tasks, such as online banking.

It’s clear from the increased publicity surrounding the discovery that major vendors of network equipment will be under pressure to issue the required WPA2 KRACK security patches.

However, the underlying vulnerability also threatens a wide range of wirelessly connected internet-of-things (IOT) devices – including everything from CCTV to smart-fridges – such that it’s unclear just how widespread this latest security flaw will actually prove.

For IT support and cybersecurity expertise: get in touch with Lineal today.


Broadband speed advertising reviewed by Ofcom

A public consultation on broadband speed and delivery is being conducted by Ofcom until 10th November, as the regulator seeks to hold Internet Service Providers (ISPs) to account.

Ofcom currently requires ISPs to provide an estimated download speed the end user will receive in product advertising.

Providers typically advertise possible broadband speed with the phase ‘up to’, rather than guarantee a deliverable lesser service level (very difficult) although under new rules may be asked to express this as a form of average to more accurately reflect the broadband speeds experienced by the majority of customers.

The consultation is part of a trend in recent years for regulators to tighten up broadband speed advertising rules, and eliminate the more misleading claims sometimes used by ISPs to imply a better quality internet service – as Virgin Media found out to its cost, when a series of adverts featuring Jamaican Sprinter Usain Bolt and several unsubstantiated phrases such as “bye-bye to buffering” were blocked by the Advertising Standards Authority.

Subject to the findings of the consultation, new rules are expected to give consumers the right to terminate their broadband contracts without penalty should their provider not be able to guarantee the minimum standard of service on which the contract was sold.

Exactly what that ‘minimum standard’ should be in future hasn’t yet been made clear. Very few users will receive the perfect 80Mbps download speed theoretically granted to them from super-fast fibre in 80:20 enabled-areas, but to what extent the service will be degraded largely depends on copper-wired distance from the nearest fibre-enabled BT cabinet to each customer’s router.

Businesses seeking a required level of connectivity may opt for a dedicated leased line with higher data allowances – although these carry waiting periods for installation, and are not a cost-effective option for an individual domestic consumer.

Although device recorded internet speeds may indeed depend on a number of factors, users can perform a like-for-like test of both their upload and download speeds using Ookla’s internet speed-test app on Lineal’s website.

 

For connectivity advice and communications expertise: speak to Lineal today.


Yahoo data breach compromised all 3 billion accounts

Yahoo has disclosed that all 3 billion Yahoo accounts were compromised in 2013, rather than the 1 billion previously reported.

The once powerful search engine, which was breached in 2013, only reported the impact on its security failure in 2016. Now under the ultimate ownership of Verizon Communications, the company believes that anyone with a yahoo email address, Flikr credentials or other account details for a Yahoo service pre-dating 2013 was put at risk.

Fresh evidence of the scale of the breach was unearthed by Oath, Verizon’s subsidiary which recently merged Yahoo and AOL into a media battalion it hopes can help combat the ever consolidated global power of Google, and bigger second-tier competitors Bing and Baidu.

Compromised user data includes names, email addresses, telephone numbers, dates of birth, and in some cases passwords or private security questions/answers. Financial data, such as card or bank information, held on separate systems, were not affected.

Users are strongly advised to change passwords, including those of accounts on other platforms which may use similar credentials.

Although Yahoo took decisive action to secure the breached accounts – forcing all users to changes their passwords, Yahoo’s very late disclosure of the data breach itself was widely condemned by the technology community, and was ultimately responsible for it’s $350m discounted valuation upon acquisition by Verizon. The Guardian reports that Yahoo itself is also currently facing 43 class action lawsuits over the security failing.

Under new UK General Data Protection Regulation (GDPR) rules, set to come into force next year, all UK companies (or those dealing with personal data from the EEA) must notify users within 72 hours of being made aware of a data breach – with strict penalties expected to be levied against breached companies which fail their statutory data protection duties.

 

For cybersecurity assistance and IT Support, please contact Lineal today.


Veeam Backup for Office 365 reinvents Backup

Recently released in beta, Veeam Backup for Office 365 is a curious idea. Remember the old days of email? A physical server in a backroom somewhere sorting your business mail like a private sorting office?

It’s not really hard to see why that setup became redundant: that trusty piece of hardware, with its installed copy of email handling software like Microsoft Exchange or Kerio, was doomed to fail eventually, whether it be from an office disaster or the finite lifespan of hardware.

Then cloud-based services came along and ensured your email was suddenly resilient to real-world dangers. A cloud backup for your Exchange Onsite was dependable, and if backing up into the cloud wasn’t enough, why not just move there entirely? No service has exemplified this virtual shift more than Microsoft Office 365 – placing your entire Exchange (and operating your inbox client too if your prefer) off-site in the cloud, and letting Microsoft worry about the data centre infrastructure, has frequently been the smart choice for both IT strategy and budgets.

For many, the cloud was backup enough, but in larger organisations or those with special regulatory demands on email retention or availability, users are increasingly wary of certain dangers from a wholesale move to the cloud.

Because internet outages aside, the offline copy you have control over is only as reliable as the client laptop of smartphone it’s stored on, and client devices are frequently even more at risk than your old server. Break your device on the same day as your office loses connectivity for any reason, and your email history is suddenly hundreds of miles away.

Enter Veeam’s newest backup product: Veeam Backup for Office 365 – which turns the concept of a hybrid backup upside down to provide something new, in the form of a local backup for Exchange Online.

Backup for Office 365 replicates a backup of your Microsoft cloud-based email and calendars to a server of your choice (a physical piece of hardware if you wish) on specific backup terms. Users can continue operating Office 365’s wonderfully tactile email service from the cloud, knowing that Veeam will provide you an up-to-date local copy your IT team can immediately seize in event of an emergency.

The actual server architecture holding the backup can be physical or virtual (which potentially makes the entire notion of ‘localised’ hybrid backup a bit abstract, but bear with us) so Veeam’s solution is adaptable in the extreme – re-saving your emails wherever you prefer, to any machine with a Microsoft operating system.

The curious thing is that this hybrid inversion actually makes a lot of practical sense, and re-introduces a critical fail-safe role for a traditional ‘on-hand’ server. Veeam’s mission statement, to always provide ‘availability for the always-on enterprise‘ (a focus on constant, utterly uncompromising uptime of IT services and data for businesses that can’t afford any downtime) is demonstrated with a technical obsession to fulfill even the most demanding business continuity planning.

For business continuity and IT contingency planning, contact Lineal today about Veeam Backup for Office 365


iOS 11 Mail App hits the rocks

iOS 11 users who updated their iPhones and iPads this week have been given a nasty shock, upon discovering Microsoft email services will no longer function correctly.

Apple are reported to be ‘working closely’ with Microsoft to resolve the issues – affecting compatibility with Microsoft Exchange 2016, Office 365 and Outlook.com – which display an error message informing users that their mail account “Cannot send mail. The message was rejected by the server.”

One week on from Apple’s flagship iPhone X launch, the problem leaves the tech giant with a public relations headache, as early adopters of the newest touchscreen operating system rush to complain online.

Until this recent development, Office 365 had proved hugely popular with iPhone and Mac users – allowing them to plug Microsoft cloud infrastructure, for dull company email and calendars behind the scenes, into their favoured Apple devices and applications for a a more enjoyable user experience.

Rubbing salt in the wound, Microsoft also published an official support warning on Tuesday, rather mischievously entitled: “You can’t send or reply from Outlook.com, Office 365, or Exchange 2016 in iOS 11 Mail.app”. According to MacRumors, beta testers (including engineers at Lineal) were raising the Microsoft email service problem as early as July, although it appears to be unresolved by Apple’s developers.

Users urgently needing email are advised to download the Outlook for iOS app from the App Store as a lifesaving alternative, suffer a more Microsoft branded email experience, and await rescue from Apple bug fixers.


Google Drive to be Replaced (Sort Of)

Google Drive client will be replaced with separate Personal and Business applications from March 2018 – here’s what you need to know.

Officially deprecated already according to Google, the existing Google Drive desktop folder (an automatic excuse for an argument among team Lineal) will instead be led-by its existing backup and sync facility in the personal edition of the new software, becoming Google ‘Backup and Sync’.

New users will already be prompted to install the inelegantly named ‘Backup and Sync’ when downloading Google Drive’s old desktop client.

Functionally similar once you become familiar with where the application resides and make a desktop shortcut for the file, backup and sync computer backup can be denied if you’d prefer to configure your Google Drive client to run like the old version.

Attentive Google Drive users will note the software itself has only changed emphasis – Google Drive has had the ability to backup an entire PC or Mac’s designated folders for some time, but the new client prioritises this such that users are encouraged to work this way by default, and put ever more of their data into the cloud automatically.

Backup and Sync

For business users of Google Suite, Google Drive’s downloadable client becomes ‘Drive File Stream’ – making Google Drive’s desktop presence an excellent ‘files-on-demand’ application akin to Microsoft’s OneDrive’s latest enterprise update.

Cloud-based files will be available if you are connected to the internet, but won’t automatically sync a local copy unless prompted to – helping larger organisations cut down on both the amount of both network traffic and unnecessary storage use on user devices. Your laptop just became a kind of Chromebook: very efficient for space and allowing much better use of high-performing SSD storage on ultra-portable devices.

Team Lineal are particularly impressed by Drive File Stream, but can’t help but feel the distinction will be confusing to less-technical users. Where Google Drive shines is in it’s simplicity: and this might become a little tarnished from next year.

For Cloud computing assistance and support: Contact Lineal.


Apple launches the iPhone X

This year’s new iPhone X and iPhone 8 have been released by Apple at 2017’s keynote address at the new Steve Jobs Theatre in California.

The future is here, albeit a week after the rest of us found out of course – large parts of Apple’s keynote address leaked to a number of technology news outlets just a few days ago, somewhat undercutting the surprise.

Rumours had been circulating of a full screen, super-expensive iPhone model without a home button – and Apple delivered it artfully in the form of a new iPhone generation and new flagship model, where the “device disappears into the experience.”

While the iPhone 8 (and Plus model) appear visibly similar to previous models, the eye-wateringly expensive iPhone X ($999 or £999, available for pre-order from the deck of your yacht from October 27th) if anything, begins to look less like an iPhone in pursuit of screen space.

All the usual tweaks have been repeated – the new models are slimmer, more powerful and boast longer battery life, a fresh outer-case and in particular, dramatically sharper OLED screens that squeeze the most from the stunning new design. So far so Apple.

On the iPhone X the removal of the Touch ID fingerprint sensor from the front face necessitates the introduction of a new Face ID authentication tool using the 7 mega-pixel front-facing camera, which ‘sees’ whether the user is the correct person to unlock the phone.

A spin-off of the Face ID authentication is the ability to track users faces for other purposes – such as customised animal emojis copying your facial expression, henceforth known as Animojis.

Updated Apple Watch ‘Series 3’ and 4K HDR Apple TV models were also announced, bringing those ranges back up-to-date again. Apple’s new wireless charging station will be able to charge several devices simultaneously, and the glass outer shell of the new iPhone models has been chosen to help optimise this inductive charging.

Apple’s share price has been on a roller-coaster ride since yesterday: a decline during the keynote address itself, which media outlets enjoyed blaming on an unfortunate technical glitch which left Apple exec Craig Federighi temporarily unable to unlock the screen of the iPhone X whilst on stage, was in fact more likely to reflect the announcement that new model won’t actually be sold until Q3.

This leaves a few more months until the iPhone (and almost solely the iPhone) gives Apple the accolade of becoming the World’s very first trillion dollar company.


Are Microsoft Teams and Skype for Business about to merge?

Are Microsoft Teams and Skype for Business about to merge?

Teams and Skype for Business – Microsoft’s two key communication applications may be about to merge, following a series of leaked hints from the Office 365 message centre.

Microsoft Teams – Redmond’s answer to easy-use messaging and group sharing apps for business (think Slack, or Basecamp) that have seen massive growth in popularity, already looks visibly similar to the Skype for Business client on Mac, and it’s easy to imagine the two becoming a single, powerful unified communications product.

teams

Quite whether Skype for Business or Teams would be cut is an interesting dilemma. Despite a slow start, Skype for Business has proved very successful in the telecoms world – expanding to cover video conferencing, Outlook calendar integration and other established business functions, whilst Teams is still in its early stages.

Microsoft Teams though is clearly closer in concept and execution to the ‘appy’, casual platforms that, quite frankly, Microsoft wishes it was as cool as. This is also where the unified communications industry is heading generally: mobile friendly, cross channel communication apps with unimaginable technical wizardry happening unseen in the cloud.

Believe it or not, Slack has been around since 2013. Basecamp even longer. ShoreTel recently announced the new ShoreTel app, replacing their old mobility client with a mobile friendly, cross-platform, cloud-based, messaging and VOIP collaboration platform. Microsoft (traditionally very slow to any new party) must surely arrive eventually.

This is in part because the generation that have grown up with WhatsApp and Facebook Messenger simply don’t see messaging and audio as separate realms, and are noticeably more open to the idea of a business application with something of the ‘look and feel’ of social media.

Merging the two makes excellent commercial sense for the unstoppable business behemoth that is Microsoft, and would park the tanks on several lawns at once.

 

Contact the IT and communications specialists – speak to Lineal today: 01271 375999


What is Microsoft Azure? A Beginner’s Guide

Microsoft’s Azure Cloud platform has taken the business world by storm, adding a record 120 thousand customers every month last year, 6 million total users, and holding an estimated 1.4 million SQL databases.

If you’re not technical, you could be forgiven for being unsure of what it actually is or how it works. We can’t hope to cover the over six hundred potential applications, but here’s a crash course guide to understanding Azure.

 

What is it?

Microsoft Azure is a business ‘cloud computing’ service created by Microsoft for operating IT applications and services from the cloud.

Everything run, tested, built, shared, stored (and more) from Azure exists in one or more of a number of secure Microsoft data centres around the World (or via a local service if you prefer.)

azure datacentre map

 

OK, but what is it actually?

Think servers. Lots and lots of servers. Locked down, climate controlled warehouses full of servers humming away running every computing process imaginable from email to databases, virtual desktops to machine learning, file storage to phone apps.

Customers who purchase Microsoft Azure services get access, via the internet, to a tiny fraction of this worldwide supercomputing infrastructure, with the option to run a huge variety of potential services in the cloud.

Azure itself has no-upfront charges, and is instead billed by the minute based on usage and the computing demands of the service purchased.

 

Why is that good?

This is instant access computing. Need 50 extra virtual servers by this afternoon? Tap a few buttons and they’re available.

The staggering economies of scale means Microsoft always has practically unlimited scalable computing power available, on demand, at subscription pricing.

The ability to spin up temporary services (impossibly impractical if you tried to resort to urgently buying physical hardware) and remove them again, allows businesses to react instantly and cost-effectively to even the most wildly fluctuating IT demands.

Even more mundane computing processes – such as large numbers of hosted desktop sessions can be delivered from Azure, without being such a logistical challenge.

 

OK, but what if it goes wrong?

Azure is reliable. Crazily reliable. Microsoft’s uptime statistics are as dependable as you would expect from their leading enterprise cloud service – in 2015 achieving a remarkable 99.9936% of annual uptime.

Much as with other Microsoft Cloud services (like Office 365’s OneDrive) an array of backup procedures ensures copies of data stored are protected and duplicates available for recovery. Virtualisation, where everything runs in an isolated software environment kept independent of the physical hardware, means individual drives and servers are expendable – your IT lives on, supported by the rest of the hundreds of remaining server racks.

Microsoft are discrete about their security, but in a data centre empire where every email is tested through a minimum of 3 independent antivirus services, it’s safe to say both physical and digital security is extremely tight. Centralised infrastructure also gives Azure (and every Azure customer) the kind of specialist professional and cybersecurity defences unavailable to all but the very largest enterprise corporations.

Users can check the live status of every process on 29 data centres globally via an online dashboard, which refreshes its table of successfully ‘available’ uptime ticks every minute.

Need access to the remaining 0.0064% of the year? Remember that for at least half of the World’s inhabitants, it’s likely these 29 minutes of annual downtime will fall whilst you’re asleep.

 

Do I need a computing PHD to use it?

Yes and no. Anyone can, in theory, get started with a free account (and $150 of free credits) today from Azure’s website, and test out the service.

The interface is relatively intuitive and, like all Microsoft’s cloud services, works consistently across tablet and mobile devices if you wish to play about with Microsoft’s cloud until your free credits have expired.

However, in reality what you demand of the infrastructure is likely to require a more complex setup. Unless you’re a true enthusiast with some special requirements, Azure’s cloud infrastructure is like a private helicopter: not really optimal for personal use (and there are far more sensible options available)

Cost by the minute also means that, when choosing from the bewildering array of virtual machine specs and other services available, it would be easy to overspend if you’re not careful. Indeed part of Azure’s business model is based on ambitious, technology-hungry companies biting off slightly more than they can chew.

To make sure your Azure deployment is both effective and proportional to your budget, call the experts.

 

Lineal are a Gold Microsoft Partner – contact us today: 01271 375999


2017 Lineal Shield won by Appledore U14s

Appledore’s intrepid U14 pilot gig crew have won the coveted 2017 Lineal Shield.

Sponsored by Lineal, the annual youth competition is just one race among the men’s, women’s and youth events held between local gig clubs as part of the annual North Devon Pilot Gig Club Regatta in Barnstaple. 

This year’s winning youth team had to contend with the hot sunshine of an August Bank holiday on the river Taw, completing the traditional 1-mile sprint race which finishes by Barnstaple’s Longbridge, just outside Lineal’s riverfront offices, at a record pace.

Fans and supporters lined the Barnstaple quayside to cheer on the local gig races, including the winning Appledore boat, the Whitford.

Signalling from the quarterdeck of his event camera-boat the ‘Red Baron’, Lineal’s naval correspondent and Managing Director Mike Matthews congratulated the young team on their success: 

This is the second year of the Lineal Shield competition, and it was fantastic to see the Appledore team win the trophy in spectacular fashion. It’s important we do everything we can to support youth sport.”

“Congratulations to all the excellent local teams who took part in this year’s brilliant community event. I’m off to the pub.”


Android Oreo Released to the World

Android Oreo, the latest version of the popular Google-developed smartphone operating system has been released publicly.

Version 8 of Android’s sweetly-named world domination plan was announced to coincide with 2017’s solar eclipse, visible across much of North America, and includes a number of upgrades to software performance and device functionality.

The most visually compelling changes are the partial screen management of apps – in particular Android’s new ‘notification dots’ which launch a floating speech bubble-style notification from the app icon itself, and ‘picture-in-picture’ app-minimisation into a small corner screen allowing app-multitasking.

The defining test for this will be whether users increasingly see their smartphones as even more powerful workhorse devices, capable of running a computer-style ‘desktop’ of apps all at once, or find the extra content on screen overwhelming.

In hardware terms, Google claims Android Oreo will bring significant advantages behind the scenes improving app security from Google Play, battery life, and system performance. This last benefit has been achieved, Google adds, by the way Oreo will limit the computing demands of background apps not being displayed.

There are also nods to the latest trends – fresh emojis for the newest standard of Unicode, richer screen colours (subject to device) and, in a move likely to be welcome amongst recovering smartphone addicts: intrusive notification ‘snoozing’.

At the time of writing, Android Oreo is currently only available in Beta, with Google’s own Pixel and Nexus handsets widely expected to be the first to receive the new update. Third-party developers (prolific in the open-source universe of Android) are likely to be spoilt too: with early availability and various development tweaks, such as tooltip functionality and new API tools for Oreo apps.

Timescales from the other Android smartphone manufacturers are unclear – although speaking to TechCrunch: LG, Huawei, HTC, Blackberry and OnePlus statements suggested a willingness to offer Android Oreo to customers sooner rather than later, with Motorola and Samsung sounding slightly more cautious.

 

For IT Support and technical expertise: contact Lineal’s IT support team today.


Phone Systems from Lineal: Hall of Fame

Perhaps no industry moves faster than the world of telecoms, with traditional business PBX phone systems looking increasingly ancient on the wall.

At Lineal we’ve been impressed at just how quickly technology has advanced to support far greater user mobility, more flexible deployments, wider integration and dramatically lower costs.

Businesses (and other organisations) have more choices open to them than ever before – we look at 3 of our favourite options that make much more sense than struggling on indefinitely with prehistoric communications.

 

ShoreTel Connect

ShoreTel’s on-site phone systems have been some of the best for years, and their Connect platform continues to impress.

Connect is available as either a feature-rich and scalable ‘on-site’ system (more familiar to a normal enterprise workplace), or in the cloud (an option increasingly popular with the sub-25 user smaller business market looking to avoid heavier upfront expense or where users are split across multiple offices.)

The Californian company’s handsets are simply the best we’ve ever seen, durable and well-built with clear and effective controls. The noise cancellation built into every handset is so effective it has to be experienced to be believed.

Yet it is ShoreTel’s software (intellectual property so well regarded that telecoms behemoth Mitel has spent several years manoeuvring to purchase the entire company) where the real innovation lies.

A cross-platform, smartphone friendly, cloud-based collaboration and instant messaging unified solution more akin to Slack, Basecamp or Microsoft Teams, ShoreTel takes everything to a whole new level of integration. The onscreen client for Windows/Mac is already a superbly intuitive piece of design, but is increasingly becoming part of a bigger software offering that feels identical across lots of devices and screen sizes.

This is unified communications where your phone system coordinates with technology across a business: not just a tool, but a truly high quality communications ‘solution’.

 

 

Gamma Horizon

For maximum flexibility and features at competitive pricing, look no further than one of the UK’s fastest growing business telecoms providers.

Gamma Horizon replaces your boxy on-site PBX with subscriptions to a virtual equivalent in a UK data centre, with VOIP handsets that operate over the internet. 4000 minutes a month are included as standard per phone, sufficient for even the most talkative callers using the cloud-based system.

This brings some major advantages: the phones themselves should work anywhere with an internet connection and power supply (router permitting) allowing one cohesive ‘system’ to cover multiple sites or home offices. The number of subscriptions can be increased or decreased to balance requirements against cost, or to fit with seasonal businesses. More complex features such as advanced call-routing, auto-attendant, smart-phone apps and scheduling are also available, and all the phones in a system will obey the configuration set in the online web portal, wherever they’re located.

Handsets connected to Horizon look and feel like any traditional phone systems in use, with Polycom’s business-like HD Voice hardware our recommendation (portable DECT and conference phones are also available.)

Calls between Gamma phones are free of charge, with other special deals available to Gamma broadband customers. The UK small/medium business sector appears to love the flexibility of Gamma Horizon, so it’s little wonder there are already more than a quarter of a million endpoints out there.

 

Skype for Business

Why pay for a phone on your desk? Sure, we all find something very reassuring about the heft of a piece of well-manufactured plastic, but when we so many people use laptops and carry smartphones anyway, many businesses will correctly reason that the extra expense is not *actually* mandatory.

Skype for Business is available as both a desktop and smartphone app – users can make or answer audio or video calls from either. Arguably the best thing about this software (’softphone’) alternative is that anyone already using Microsoft Office 365 Business Premium or Enterprise plans has it available to download and use via the cloud without extra charge.

Internal calls between users and instant messaging are free, and integration with Microsoft Exchange allows your Outlook calendar meetings to sync up with the on-screen client. Video conferencing is (surprisingly) smooth and reliable, even on low bandwidth connections, and with handy options for screen sharing and group meetings also available – again at no extra cost.

Add PSTN licensing however (for a fraction of a normal call plan), and Skype’s business version allows you to dial outside Skype for Business to any phone, becoming a fully fledged unified communications solutions and replacement for traditional phone systems.

Skype for Business is brilliant for dispersed teams, mobile-workers and anyone seeking a low cost collaboration solution. More advanced call-routing and auto-attendant options are still being developed, leaving Skype for Business still some way short of an enterprise phone system in the cloud for now, but for businesses looking for a cost-effective next-generation digital transformation, such an option could be ground-breaking.

… and for those who still find a soft-phone a step too far, Skype for Business can still be ‘plugged-in’ to many SIP desk phones or conference phones, for a more familiar call experience.

 


Results of Lineal Client Feedback Survey 2017

Each year we ask you what we can do to improve, and your feedback helps us make positive changes to the quality of our IT services and support. Here’s how we did in our Client Feedback Survey 2017:

As ever, thank you to everyone who responded to our request for your opinions in Lineal’s Client Feedback Survey 2017 – praise is very encouraging, and constructive criticism extremely useful in improving how we deliver a quality service to a wide range of organisations and businesses.

Overall, an all-time record 96% of you believed we understood your IT queries either ‘Extremely Well’ or ‘Well’, and 88% of you rated the work of Lineal’s IT Support helpdesk service either ‘Good’ or ‘Great.’

Most encouragingly we’re resolving more of your IT queries than ever, more efficiently. More than 56% of you now feel we solve your problems either “Quicker” or “Much Quicker” than expected. This figure has more than doubled during the last 2 years, and we want to develop it further.

There are still areas we need to work on: we’ll be focusing on improving our communication (particularly the speed of call-backs) and ensuring the valued relationship you have with your account managers is maintained as our team grows further.

Lineal’s Net Promoter Score (or ‘NPS’ – an industry benchmark for customer satisfaction measured on a -100 to +100 scale) for 2017 was +52, our best to date.

Your comments also help us get a better sense of how you feel about the human side of business support and adjust accordingly – here were a few of our favourites:

  • You guys are BRILLIANT! 🙂
  • Always quick to respond to issues or queries and all staff are extremely knowledgable
  • Great IT support and team. Perhaps just a little more communication internally is needed. It is sometimes the case that we are told someone will get back to us and they do not. But overall, the problem is usually resolved with friendly people.
  • We find Joe very helpful sorting out any problems we have in a very short time
  • The lines of communication with Lineal have been very good. We have had worthwhile conversations around additional services which Lineal could provide in the future.

Thank you once again to everyone who sent us their feedback this year.


Is the Intel Ruler the future of server storage?

Intel technologies has released it’s newest generation of storage products, including new drives and a curious intel ruler format solid state drive (SSD)

The futuristic M.2 format storage ‘stick’ is a lengthy SSD designed to add jaw-dropping storage density to servers: a single 1U server space (approximately 1.75 inches high) will be able to hold 1 Petabyte (that’s 1,000 TB of storage, or the equivalent of more than 500,000 free Dropbox accounts, if you prefer.) 

For perspective, this is sufficient to hold a simply staggering 300,000 HD movies, equating to 70-years of non-stop video.

Intel’s design allows each unit to use significantly less space on holding, connecting to and cooling large numbers of traditionally shaped drives. The solid state format, increasingly the standard in laptops but now also in many servers, holds no moving parts making them increasingly durable. Flash-only storage allows far greater performance, less weight and more efficient power use. Smaller DC S4500 and S4600 formats are also available for a variety of storage sizes, if you prefer the more conventional design.

It’s unclear how manageable the new intel ruler drives will be if a server suffers a drive failure, although expect these to be ordered by the hundred in the world’s most futuristic data-centres, where data replication and forward planning are a science in their own right.

Intel also insist that like the miniaturised version fitted to laptops to improve performance, the new format helps cut power consumption, although here the details are a valuable and closely guarded technology secret. 

 

For IT advice and consultancy, please get in touch with our IT support team today.


Eye-tracking planned for Windows 10

Microsoft have announced the introduction of eye-tracking cursor and typing controls, as part of the latest Windows 10 Insider Preview Build.

‘Eye control’ is due to become a new accessibility feature (think those unable to use conventional physical controls), which uses a dedicated camera to track the tiny movements of your eyeball and triangulate where the user is focused on screen.

The technology itself is brought to you by Swedish eye-tracking software developer and camera company Tobii – working in partnership with Microsoft, and various health groups, for example Motor-Neuron Disease patient communities. Specialist cameras can be designed into special devices, retrofitted to the base of a device screen as a peripheral, or fitted into the user’s glasses.

Tobii’s ‘Eye Tracker 4C’ is the very first to support Windows 10, and the company clearly sees widespread roll-out as part of a mainstream operating system to be their best route to widespread adoption and awareness of the assistive technology among a broader user-base. Sight-based control has already been used successfully in gaming and other consumer fields, but introduction as a ‘baked-in’ part of Windows 10 would be setting a new standard for usability in business IT.

Independent research suggests that users may initially find eye-tracking controls tiring after long periods of use, such that their PC usage time may need to be moderated. In addition, recent studies have suggested that although eye-tracking data is not considered by legally classed as ‘biometric’, it is possible to identify users by their eye-tracking data from PC use, in much the same way that a key-logger might record unique typing data.

However, with Windows 10 now running on over 270 million devices, eye-tracking abilities may be seen on a PC near you sooner than expected.

 

Lineal’s IT Support team are certified as a Microsoft Gold Partner – for advice and support, contact us today: 01271  375999


Fake hardware seized by Police

Fake hardware has been seized by a City of London Police intellectual property crimes unit, following a recent raid in Kent.

The counterfeit networking equipment, worth at least £300,000, is believed to have been manufactured by organised criminals imitating the high-quality hardware of IT giant Cisco.

Small form-factor pluggable transceivers were recovered, which are used to convert optical data to conventional electrical signals as part of fibre-optic networks. 

Police believe the risks of organised criminal gangs being caught transporting imitation IT hardware are lower than for drugs or firearms, and that only technically-trained specialists would be able to distinguish counterfeit technology from the real thing.

Although no evidence of cyber-security intrusions have so far been found, engineers from Cisco stressed that small items like these could easily find their way into a business or public-sector supply chain, become mixed up with genuine network hardware, or fail due to low-quality manufacture.

Customers who suspect they may have encountered counterfeit items should isolate the hardware in question from other devices and report their suspicions to IT staff.

 

Lineal are a Cisco Select Partner – for hardware advice and support, please contact our team today: 01271 375999


Farewell Microsoft Paint. We’ll Miss You.

Update 25.07.17 – Following public pressure, Microsoft have announced MS Paint will still remain available as an optional free download via the Windows Store.

 

Microsoft Paint may be about to be killed off by Microsoft, following an announcement of feature changes in Windows 10.

The Windows 10 Fall [Sic] Creators Update has been published with a list of existing Windows 10 features to become ‘deprecated’ (whereby Microsoft will not continue updates and development) or ‘removed’ (scrubbed from the updated operating system entirely.)

In addition to Paint, other casualties of this year’s biggest Windows 10 update include 3D Builder App and Windows Powershell 2.0 (both replaced), Outlook Express (now outdated), and Microsoft Reader App (no, we’ve no idea either) which will be incorporated into Microsoft’s Edge browser.

There’s a problem though – most of these are bland or outdated business IT tools with limited appeal, but Paint is an app we have an emotional connection with. For many people, Microsoft Paint was the very first Windows computer program they became familiar with as schoolchildren.

Paint is comedic shorthand for bad-image editing because it’s been around since 1985 and Windows 1.0. We’ve enjoyed 32 years of stick figures, badly coloured-in drawings of pets, a hilariously naff default pallet, dodgy re-sizing and eye-sight destroying colour fill tools that orangewash more of the canvass than we were expecting.

We can only hope that Microsoft’s new Paint 3D becomes the future of quick and easy image editing on the platform – providing the same initial enjoyment of computing to the generation that will grow up with tablets and 3d-printing.

Farewell Paint, we’ll miss you.

 

Lineal are Microsoft Gold Partners – for Windows help and support, please get in touch with our team.


The terrifying new iMac Pro – and why it can’t be built (yet.)

Intel have caused widespread confusion amongst expectant Apple iMac Pro customers, following an announcement that their new processors won’t actually be powerful enough for the new iMac Pro.

Apple’s upcoming new flagship iMac is set to be high-powered in the extreme, supposedly boasting up to 18 cores running at 4.5Ghz, up to 16GB RAM and 4TB of SSD storage.

Unfortunately, Intel’s new server-grade Xeon ‘Purley’ processor chips and specifically the fastest Intel Xeon Gold 6144 which will soon be available, can only reach a turbo-boosted 4.2Ghz at best.

This leaves Apple either falsely advertising the specifications of their upcoming new iMac Pro, or unable to build the device pending further developments. It’s unclear whether this was simply a miscommunication between Intel and Apple, or whether Intel have embarrassingly fallen short of some previous agreement during research and development.

The new iMac Pro isn’t actually due to be released until December 2017, so there’s still time for Apple to manoeuvre on the exact details of the Pro’s staggering specification.

The ‘Most Advanced Graphics ever’ includes the new Radeon Pro Vega GPU: able to handle all the next-generation 3D-rendering, virtual reality and machine learning tasks one would expect from a ground-breaking Apple device which will need to last several years of technological advancement – and justify a $4,999 (starting) price!

It appears that rather than replacing the existing cylindrical Mac Pro, the new ‘most powerful’ device in Apple’s range will simply combine the 5k retina display as part of the iMac Pro package, perhaps correctly reasoning that the space-grey behemoth will already be the reserve of premium customers.

Apple remains particularly strong within the creative sector, and the new iMac Pro almost looks like a gauntlet, thrown down in challenge to the most processor-demanding architects, animators or video-editors to do their worst.

Once it can actually be assembled that is.

 

For Apple hardware, expertise and support: contact Lineal’s IT Support team today


Boffins from Lineal win Tarka Radio Quiz Night

Brainboxes from Lineal have won North Devon’s first Tarka Radio Quiz night.

Tarka Radio, North Devon’s Hospital Radio station, is run by volunteers for the enjoyment of patients and staff at North Devon District Hospital. 

Public, business and smartypants technology teams all took part in the charitable quiz at the Barnstaple Hotel to help raise funds for the beloved local broadcaster.

An intrepid six, assembled from the elite across different Lineal departments, answered three long rounds of tricky questions with only 5 incorrect answers.

Our thanks to Tarka Radio Chairman Keith Turner for organising such an enjoyable evening on behalf of a good cause.

You can learn more about Tarka Radio here


SQLWorks is changing

 

SQLWorks is changing: Lineal will be launching a new major version of our flagship business software in 2017.

Version 8 will bring a host of new features to our flagship business management software, as well as provide existing SQLWorks customers a greatly improved user-experience.

Managing Director of Lineal Mike Matthews explained: “We were determined to release a major new version of SQLWorks this year, and wanted to implement the customer feedback we’ve been gathering in recent months.”

“By changing to the StudioWorks 8 framework, SQLWorks Version 8 will allow us to update the technology behind our business software – modernising the visual ‘look-and-feel’ to be more intuitive, adding greater flexibility, and offering more options for integration.”

Version 8 is expected to be available from Autumn 2017 – check back for more soon!


New Apprentices join Lineal

Lineal are proud of our role investing in skills and people, and our growing office now includes two talented new apprentices looking to develop their technical know-how.

Apprenticeships provide a vital way for trainee staff to develop specialist industry skills, highly-sought after by employers, at an early age.

In the second of our recent ‘new faces’ features, we welcome these two new valuable members of our IT Support team:

 

lewis marrow   Lewis Marrow

Lewis joins our IT support team from Petroc as our first ‘Degree Apprentice’, pursuing education and training in tandem. He’ll join our main IT support team on the frontline to help resolve customers’ IT queries and help improve their system security.

Focused on security in particular, Lewis has even demonstrated Lineal’s ability track email fraudsters, and aims to become a cyber-security specialist.

 

luke woolacott   Luke Woolacott

Luke joins us an Apprentice to support Lineal’s workshop – expanding our ability to turn around repairs more quickly, and deliver more ambitious hardware and cabling projects, both in-house and on-site.

Always hands-on with technology, Luke previously worked for one of North Devon’s best known retail companies before pursuing a new career with Lineal.

 


Microsoft Forms Previews to Business Clients

Microsoft Forms has launched in initial preview to commercial customers – adding data gathering, surveys, opinion polls and quizzes to Office 365’s list of abilities.

Originally released to Microsoft Education customers for classroom use, the commercial release is likely to interest those gathering client or staff feedback, or doing market research.

The delay in launch has been worth it though: entirely cloud-based Microsoft Forms boasts some more advanced features than free alternatives, including branching surveys which alter question paths as the subject answers, and more extensive visual customisation – helping companies match each survey to their branding.

By swapping from the ‘Questions’ Tab to the ‘Reponses’ tab form-builders can view data collection in real-time and Forms integrates nicely with other popular business applications in Office 365, including Excel and even SharePoint. As with others, form-builders can also use a range of link-based permissions sharing to make surveys open to exact security groups.

It’s not yet been made clear which Office 365 packages will grow to include Forms as standard, although it looks intuitive, clear, responsive across a wide array of screen-sizes, and powerful enough to become a firm-favourite.

 

Lineal are a Microsoft Gold Partner and Authorised Education Gold Partner: for Office 365 support and advice – contact our team today.


Apple macOS High Sierra reaches new heights

Apple’s second beta of macOS High Sierra has been made available to testers, following initial unveiling at the 2017 Worldwide Developers Conference.

Early indications point to High Sierra being a heavily-media themed update to Apple’s most recent operating system. In addition to the new Apple File System (APFS) already in use on your iPhone’s media-heavy storage, a new ‘High Efficiency Video Codec’ and compatibility with Virtual Reality technology is being introduced.

All the additions have been made with the dominance of flash-based SSD storage in mind, and the mind-boggling files sizes now generated by visual media. HEVC in particular will compress high-quality video more than 40% more than previous codecs, helping save space on your ever-slimmer MacBook. 

Metal 2 adds new under-the-hood abilities to each Mac’s GPU to support machine learning and VR, as well as external device GPUs for the peripherals required to support these mediums.

The ‘elevated’ generation of updates to macOS software also includes speed and privacy additions to various default apps, including Safari. Developers have tinkered with the controls and abilities of Apple photos to make it more intuitive, and users can look forward to a little more humanity from Siri.

Apple is expected to release macOS High Sierra in the Autumn free of charge to all users, although (with caution) technically capable enthusiasts can be among the first to try the beta here.

Lineal have more than 30 years of Apple expertise: contact us today.


Could your PC be the last you ever buy?

Several major PC manufacturers have disclosed a new rental PC payment model to dramatically slash the cost of upgrading your PC.

Dell, HP, Lenovo and Microsoft have all recently announced new ‘PC-as-a-service’ schemes whereby rental PCs will be available to businesses entirely under a pay-monthly model rather than an upfront purchase.

Software services, particularly popular cloud-based offerings like Microsoft’s Office 365, have been increasingly moving to a subscription model for some time, offering both consistent cash flow for software developers and all the advantages of low-entry costs to their user base.

Hardware developers are finally catching up with this trend, offering PC hardware to the business sector on a rental basis – with the formerly high up-front cost of upgrading hardware spread over a longer period, more akin to credit-backed contract markets for mobile phones or cars.

A rental PC arrangement obviously poses a risk to the technology giants – accepting that the dominant future model for sales may be one where they still carry significant financial risk for devices already ‘in-use’ across the business market.

Microsoft in particular took a big step in this direction with their ‘Surface-as-a-Service’ last year –  offering subscription based premium touchscreen devices to business customers in the US (although these are subject to credit checks and other lending precautions.)

For Dell, HP and Lenovo, by far the world’s three biggest PC manufacturers, to take the same step represents a huge volume increase in this kind of approach, significantly cutting upfront costs for businesses investing in physical hardware.

Your PC won’t be the last you pay for, but it could be the last you ever ‘buy’ in the sense we now understand it.

For PC support and expertise: contact Lineal today.


New Microsoft Surface range coming to UK

New Surface range devices, including Surface Laptop and Surface Studio, will be available to UK customers very soon according to a recent announcement from Microsoft.

The company’s pledge to make the premium devices available in 17 new countries comes with the announcement of the new Surface Laptop, completing the range of high-end touchscreen with both detachable and non-detachable options.

Lower end models of the new fixed screen ‘Laptop’ version appear to be underpowered with only 4GB RAM, although higher-end models (which will set you back over £2,000) boast an impressive 16GB RAM and 512GB Solid State Drive.

It’s currently unclear whether Microsoft’s enticing North American trade-in scheme, whereby customers can effectively part-exchange qualifying devices (including Apple MacBooks or iPads) for significant discounts towards the cost of a new Surface device, will also be made available in other regions.

Users will be restricted to Windows 10 S as their operating system, which defaults to certain Microsoft products – such as apps downloaded from Windows Store, Edge browser and Bing search.

In addition, the flagship ‘Surface Studio’ and it’s futuristic accessories will also be coming to UK markets, and is likely to quickly become a crowd-pleaser amongst designers and others in the creative industries.

Lineal are a Microsoft Gold Partner – for IT support and Expertise: contact us today.


EU roaming charges end – what you need to know

Mobile phone charges for travellers within the EU officially end from today under a new EU Law.

Additional fees levied by mobile providers for cross-border calls (‘roaming’ charges) had been significantly higher – often catching out unsuspecting holidaymakers.

The end of costly EU roaming charges is widely credited as one of the EU’s most popular achievements, ending fees that the commission felt represented one additional cost barrier to cross-border communication. The agreement has not been without difficulties however, and the new regulation has taken 10 years to come into force.

However, as always with the EU, this welcome news for travellers comes with some specific caveats:

  • Users will still be charged high fees for data use (at around £8.30/GB, falling incrementally in future years), whilst standard calls and texts will remain at typical network pricing. 
  • EU roaming phones will be monitored for time spent on ‘home’ networks and ‘roaming’ networks to discourage phone users taking out a contract in a cheaper country and using it permanently in a more expensive country. If found not to be truly ‘roaming’, extra charges may still apply.
  • Call fees will still be higher for international calls made from the customer’s home country.
  • Countries in ‘Europe’ but not in the European Economic Area (EEA) will not be included in the agreement (including Switzerland, Serbia and the Channel Islands among others) nor will calls from cross-channel ferries and other satellite-linked areas.
  • It’s as yet unclear what will happen after Brexit.

 

For communications expertise and support, contact Lineal today: 01271 375999


New Faces on our Team

Lineal’s been growing recently, and we’re pleased to be able to welcome some new faces onto our team to help better support our customers:

 

Lineal's Sarah  Sarah Allsobrook

Sarah joined Lineal earlier this year from a well-known North Devon electronic engineering company, and has quickly become an invaluable member of our team.

Her responsibilities include managing communication with our customers, coordinating our engineers’ busy schedules, and ensuring that Lineal’s offices run smoothly.  

lineal's kieran  Kieran Tennant

Kieran became part of Lineal’s SQLWorks team a few weeks ago for work experience. So far, he has been assisting with more complex data tasks, and helps maintain our IT Support Team’s Lineal Active Monitoring Process (LAMP): a proactive series of hardware maintenance checks performed every day on our clients servers- a job that favours a methodical approach and a keen eye for the early warning signs of server problems.

Check back for more soon…


Are you in the 46%? Studying 2017’s UK Govt. Cyber Security Report

DCMS has published this year’s 2017 UK Government Cyber Security Report, suggesting a staggering 46% of businesses have been hit by a cyber security breach in the past year.

The average cost of a cyber security breach is reported to be £1,570, although larger businesses (of which 68% reported falling victim) show figures of £20,000 or higher.

The polling, conducted by research institute Ipsos Mori, suggests businesses are increasingly seeking external IT or security advice as insurance against potential losses – particularly basic training for non-specialist staff and information on specific threats to their industry.

Certain positives jump out: basic technical standards laid out in the Government’s ‘Cyber Essentials’ scheme have been rolled out by half of all firms (although this was always a low bar, and the report admits that fewer than one in twenty firms have referred to public sector sources for security advice)

More encouragingly, the most common cyber breaches all involve an element of preventable human error: those reporting a breach in cyber security cited the most common cause as staff clicking links in fraudulent emails (72%) with other typical risks including viruses, spyware & ransomware (33%) and impersonation (27%.)

Specific dangers identified included:

  • Less than 40% of businesses have segregated WiFi networks, or any rules for encrypting personal data.
  • More than 70% do not have any input from someone responsible for IT security at a senior level.
  • Only 20% have run any kind of cyber security training in the last 12 months.

 

With the planned changes next year brought about by the introduction of the General Data Protection Regulations (GDPR), the potential costs associated with a data breach could be set to rise. Having measures in place to mitigate this risk well in advance is sound advice.

 

For IT Security support and advice, contact Lineal today: 01271 375999


iOS 10.3 Update: What is my iPhone doing?

If you let your iPhone download Apple’s iOS 10.3 update this week, you downloaded the most advanced version of iOS ever.

But you probably noticed that it took a long time to finish updating. A really…. long…………. time. Android updates appear to complete inside 5-10 minutes, so surely a quick software patch shouldn’t take this long?

Never fear, there’s nothing wrong with your iPhone (necessarily). iOS 10.3 introduced an unusually extensive, 600 MB worth of changes which don’t just tinker at the edges of what Apple’s most popular operating system can do, but pull it apart and re-build it.

First and foremost, iOS 10.3 introduces a new file structure known as APFS. It take a long time for your phone to re-write its entire file structure but those with patience will receive a phone that’s better optimised for Flash and SSD storage, offering space sharing for some data which frees up GBs of space, and theoretically provides stronger encryption security.

In practice it is the extra capacity which will be most welcomed by smartphone addicts, and may simply help extend the practical life of an iPhone user’s device.

At least 60 patches for known iPhone security exploits are also included in the iOS.10 update, including preventative measures for full-screen adverts that would once have effectively locked you into a browser session.

The update also fixes various wireless connection and Bluetooth issues, for example improving the connection to a pair of Apple AirPods. A handy ‘Find My AirPods’ feature enables you to seek out those pesky wireless earpieces, which could so easily get lost.

As always it’s sensible to let someone else take the update plunge first, and back up your files before moving: but iOS 10.3 has been a largely successful update, and it’s worth persevering with.

For Apple support and expertise, contact Lineal today.

 


Lineal become a Bitdefender Partner

Lineal Software have been certified as a Bitdefender Partner for Bitdefender security software.

Bitdefender’s range of security products are used on millions of devices worldwide and the provider ranks highly in independent Virus Bulleton’s VB100 tests, as well as winning numerous quality awards for software innovation.

A wide variety of both Bitdefender Home and Business security products are available, across platforms including Windows, Mac and Android and more.

Lineal’s Head of Technical Services Matt Norris explained: ‘We’re very pleased to qualify as Bronze Bitdefender partners – this qualification only expands the range of IT security options which Lineal can offer to our customers and we look forward to delivering a high quality service for those interested in using Bitdefender.’

‘There are only a handful of Bitdefender partners in the South West, and Lineal are delighted to be one of them.’

 

For IT security advice and support, contact Lineal today.


Fake DVLA Emails: Tracing a Trojan Scam

Continuing our recent series on email phishing trickery including fake invoices and Apple ID theft, this week we discovered a new scam involving a fake communication claiming to be from the Driver & Vehicle Licensing Agency (DVLA).

You haven’t sent them your vehicle details: but never fear, enter them below and avoid a hefty ‘1000 GBP’ fine. Never mind that your garage should have organised a V5 document for you, just click the link and type in your details. This couldn’t be a scam? Right?

We set Lineal’s security trainee Lewis on the fake DVLA emails case – who found that the email links to a private (non Gov.uk) web-page with a extensive bit of PHP code running in the background. A classic Trojan, this webpage invited you to download your casefile – and likely something dangerous along with it.

trojan

Despite poor grammar, the format matched a GOV.UK page quite closely and the ‘official’ nature of the styling might easily have tricked unsuspecting motorists.

Avoiding the page itself, Lewis completed an HTTPS lookup on the domain hosting the fake web page – but found two servers running the same scam. The email itself appeared to be routed via the USA, in an effort to mask the attacker(s) identity.

Tracing both IPs seperately led back to the same address in Germany, registered under two different names which could either be part of an organisation (or more likely) both assumed identities stolen from others fallen victim to the scam.

German privacy law prevents Google StreetView from being completed across most of the country, so an aerial view of an unknown industrial building on the outskirts of Lippstadt was a close as we could get to sourcing the suspicious email itself.

Clearly a sophisticated operation, fake DVLA emails like this highlight the growing technical ability of online scammers and the need for solid IT security precautions.

 

For IT Security advice and support, contact Lineal today: 01271 375999


Gamma Roadshow 2017: Reporting Back

Lineal’s foreign correspondent this week travelled to London for the Gamma Roadshow 2017: where a host of Gamma’s most interesting new products and services were showcased to a capacity crowd at the Barbican.

Gamma’s extremely flexible cloud-based telecoms offering has been one of Lineal’s most popular new products, and has taken the wider business telecoms sector by storm: with more than a quarter of a million Gamma Horizon phones now in use across the UK.

As a Accredited Gamma Partner, we were most impressed with:

  • Special pricing for the educational and charity sectorskeeping Horizon phone systems competitive in sectors where cost-effectiveness is especially important.
  • Cloud compute – Gamma’s partnership with Amazon web services offers the chance for companies who had previously moved their PBX to the cloud to begin virtualising other server assets as well, where the limits of technical knowledge would have held many back. It’s early days for Gamma’s Cloud Compute, but expect this to begin making waves in the IT world.
  • New integrator options: the full list of CRM systems which integrate directly with ‘call-to-click’, shared contacts directories and more, is now exhaustive, with Gamma adding TAPI integration – it’s hard to imagine that Horizon won’t fit your existing software.
  • Converged – Gamma mobile enters the big leagues, with Gamma Sims that run a ‘roaming in the UK’ system named ‘Multinet’ and using the native dialler of the phone. Without the need for an App, this is true mobility, and your mobile really will be a true extension of your Gamma landline.
  • PCI Compliance – the extraordinary flexibility of Gamma Horizon phone systems had only been held back in more sensitive environments by it’s own call recording, which hadn’t been PCI compliant. New tools for PCI compliance change this, and opens up Gamma’s phone systems to payment centres for the first time.

The Gamma Roadshow is a chance for UK Gamma Partners to give feedback and receive news on Gamma’s latest developments – with this year’s roadshow, Gamma have clearly acted on that feedback and their voice, data, mobile and cloud computing platforms are stronger for it.

For communications expertise and support – contact Lineal today.


Hunting Down Email Scammers

 

Here at Lineal we check a lot of suspicious emails – containing everything from fake invoices, dodgy downloads and even new ‘Zero-day’ ransomware threats not yet seen elsewhere on the internet. Cyber-security is a rapidly developing battlefield.

Last week our security trainee from Petroc, Lewis, received a fairly typical ‘Phishing’ email – designed to look like an official request for information in order to trick recipients into handing over personal details. Keyboard at the ready, he decided to go on an investigation – hunting down email scammers.

‘Your Apple ID has been suspended’ read the headline, but never fear, you can reset your account by typing in your private details via ‘Appl.e.com’. It may sound like an obvious scam, but the written quality of the email was high, and Verizon estimates that more than 25% of Phishing emails are not only opened, but clicked on by unsuspecting victims.

The email link itself looked suspicious so Lewis stripped the exact page link back to it’s original domain as our first clue. A quick HTTP lookup found the IP address of a Linux based Server with several open ports.

The scammers themselves were careful – expanding the email header shows an encrypted code in place of an email reference.

Online tools like GeoTool suggested the server sending the email had been French (although mapping this an imprecise science – suggesting the Parisian machine was sat at the bottom of the river Seine.) Nevertheless this gave us a country of origin and also a more accurate address.

Here we hit a problem: the address listed related to a French cloud hosting provider’s company office building in Roubaix, near the city of Lille on the border between France and Belgium. The company itself appears entirely legitimate, so it’s likely a server there has been hijacked or otherwise used inappropriately by a customer of the provider.

A reverse DNS lookup via an online US Security tool suggested the hosted domain name’s registered contact person was based in an apartment building in district 56121, Thessaloniki, Greece, and even listed a gmail address and phone number for the named contact (redacted.)

Had we wanted to, there’s an opportunity here for mischief, but here we decided to end our search – with sufficiently detailed information to report to customer services of the French hosting provider whose server had been misused to distribute the email.

Although it’s likely the original source had been found, it’s possible the Greek client registering the domain name was themselves a victim of the Phishing email or a similar scam.

As a case study, Lewis’ virtual chase across Europe hunting down email scammers highlights how every business is at risk from a globalised world of threats – anyone can be struck by a dangerous email from anywhere, and even the most local businesses need to take precautions.

 

For IT Security advice and support – contact Lineal today.


Webcam and Microphone Security for Beginners

Who’s watching you? The nagging feeling that your webcam might be spying on you is not paranoia: someone may be.

For plugin webcams and microphones, it’s best to unplug when not in use, as once hacked these can become a dangerous weapon in the hands of cyber criminals.

‘Built in’ integrated webcams, like those found on laptops and other portable devices are more difficult to secure, as many do not even include a safety light displaying when the camera is recording, and there’s no guarantee this will indeed light if your webcam is hacked anyway.

The obvious solution (if you don’t intend to use your webcam or microphone) is to place a small piece of electrical tape over it (Mark Zuckerberg Style) and block the view of any potential snoopers. For a slightly neater solution, Ebay will sell you a correctly sized Webcam Sticker for around £3.

However if you actually need to use your webcam, this will quickly become inconvenient and messy.

If you instead wish to Monitor your webcam against intrusion, ESET security sofware for Windows is a smart purchase. Newer versions, such as the excellent ESET Internet Security, include webcam security, allow you to set rules for when your webcam can be accessed and notifying you if a program attempts to access it.

eset webcam security

For Mac Users, a free webcam and microphone monitoring tool named Oversight can be a useful free addition. This handy software is one of Objective-See’s set of Mac security products aimed at giving users visibility over what processes their Mac is running.

webcam alert

As we’ve noted before, smartphones bring a huge number of security risks, including both a personal microphone which is constantly listening on Android and iOS, GPS tracking of your location, frequent connection to public WiFi networks and often both front and rear-facing cameras.

The safest bets here are the obvious ones: invest in a smartphone antivirus software, keep your phone’s contents locked behind a PIN code, don’t install unknown apps and don’t connect to any unknown WiFi networks which might give hackers an access route for your microphone or camera(s.)

On Android you can also review your phone’s audio recordings and GPS tracking of your location for Google via Google My Activity and Google Location History.

Stay safe!

 

For IT security advice and assistance, contact Lineal today.


iPhone: too big to fail?

Apple’s recent financial results show record iPhone sales for the final quarter of 2016 – and that could be a problem.

More than 78 million iPhones were sold during the final 3 months of 2016 and it’s easy to see why. Exceptionally high build quality, ease of use and Apple’s range of strong supporting services make the iPhone a popular choice for both personal and business customers alike. In the case of the iPhone 7, bad press stories regarding the Samsung Note 7 battery disaster no doubt helped win over premium smartphone buyers for another year.

Globally speaking, Android may dominate the smartphone market, but the user base is split between dozens of manufacturers – whilst the Apple’s iPhone stands alone as a cultural icon of the decade.

But a very troubling trend is emerging for Apple. As industry analysts have noted in recent years – Apple is becoming increasingly dependent on smartphones for its sales.

 

iPhone in Numbers:

As of December, nearly 70% of Apple’s entire revenue is generated by smartphone sales. $54 billion each financial quarter. And this is before considering the proportion of sales attributable to services that support the iOS ecosystem.

iphone

 

That’s a lot: the iPhone generates more than twice the revenue of every other Apple product and service added together.

Not all Apple products were created equal. iPad sales continue to fall (as customers hold on to premium devices for longer periods.) Despite a massive advertising push, fewer than 1 in 10 iPad’s sold (less than 1% of Apple’s entire revenue) were iPad Pros.

True Mac fans could easily be wondering if Apple will one day become disinterested in their conventional desktop hardware range.

 

Too big to Fail?

So has Apple’s signature product become too big to fail? If rumours of a radically updated iPhone 8 are to be believed, the iPhone may become even more of a success, and Apple may be gambling ever more on each new model’s popularity.

Apple’s reputation and heritage gives the impression that they are a successful computer manufacturer, like Dell, when in fact Apple is now arguably even more like Nokia or Blackberry.

Not too much like Blackberry hopefully, because if this trend continues, any failure for the iPhone ‘brand’ could one day spell serious trouble for Apple itself.

 

For Apple support, repairs and expertise – contact Lineal today.


Can this Facebook Filter Stop Fake News?

Facebook have announced the testing of a new news filter in France, designed to stop fake news or deeply misleading stories from being shared online via social media.

The announcement comes only two months from the first round of voting in the French Presidential Election.

Under the new filter, dubious news stories flagged by Facebook users will be double checked against eight leading French media outlets, including Le Monde, Agency France-Presse and Liberation. Should any two of the eight provide evidence of ‘fake news,’ the story will be flagged as ‘disputed’ in Facebook’s News feed.

Users will receive a warning before sharing ‘disputed’ stories and will be blocked from using paid advertising to promote ‘disputed’ stories.

In addition, Le Monde and Liberation are believed to have begun compiling their own databases of unreliable fake news websites – which may eventually be used in a similar way to more advanced antivirus companies’ watchlists already used to isolate suspicious phishing websites.

The move comes just months after social media giants Facebook and Twitter faced widespread criticism for the proliferation of fake news websites using false stories or invented facts to promote political agenda during the 2016 US Presidential Elections.

For IT Security support or assistance, contact Lineal today: 01271 375999


Lineal reviews Skype for Business

reviews skype

Skype is probably the only brand name in video calling successful enough to have become synonymous with its purpose (try offering ‘Citrix’ to somebody and you’ll get confused looks.) It’s perhaps unsurprising therefore that Microsoft have taken their former Lync communications platform, and given it both an upgrade, new features, and a name with a better pedigree.

Enter Skype for Business, Microsoft’s newest unified communications offering for Windows, Mac and Android – available as a downloadable client or via a web browser. On the face of it, the potential in Skype for Business is enormous: calls, group meetings, directory lookups and instant messages between Skype for Business users are free-of-charge, making it a perfect internal communications platform in the cloud.

Skype for Business is already available to those using Microsoft Office 365 Business Premium as a free download. Users can connect, make audio/video calls and collaborate from anywhere in the world. VOIP packages are also available to allow calling ‘out’ to conventional phone numbers, presenting an affordable alternative to your old phone system.

We’ve found the video and sound quality to be exceptional (even on some poorer broadband connections.) For those on the move, a designated app is also available for your smartphone and tablet which, operating over your Wi-Fi or 4G connection, also extends the platform into the wider world.

Most reassuringly, Skype for Business need not just be a ‘soft-phone’ on screen but can connected to a traditional, physical, AudioCodes or Polycom VOIP handset on your desk.

That’s not to say that there are no shortcomings. Calling outside Skype requires the additional PSTN licensing which is likely to confuse those unfamiliar with Microsoft licensing. Skype’s website is not particularly helpful in this respect, with it sometimes being unclear when links refer to Skype, or Skype for Business.

Certain features that Microsoft originally advertised (such as the ability to take polls in group meetings) are also still in testing  on some platforms at the time of writing, although screen sharing and scheduled meetings already work smoothly and are very intuitive. Focusing on collaboration, these are sure to be fixed as Microsoft reviews Skype for Business.

The minimalist design is smarter and more formal than the original Skype and, whilst a little unfamiliar to begin with, the general ‘look’ of the platform is a noticeable improvement on both Lync and traditional Skype.

Skype for Business is not quite ready to take over the world just yet, but it’s certainly one to watch for 2017.

 

For unified communications support and expertise: contact our team today.


How Your Outlook Stops Spam Emails

Outlook Stops Spam Emails

At Lineal we’ve found the most commented upon feature of Microsoft’s Office 365 email has been the reduction of spam – but why does running your email from the cloud make Outlook 2016 so much better at blocking these annoying spam emails?

On your old in-house email server, Outlook stops spam emails being delivered based on whatever policies and protection you’ve put there and maintained (or not…,) whilst Office 365 is managed all year round as a remote service, with up-to-the-hour security updates in Microsoft data centres. Moving your business email to the cloud ensures your inboxes are not just company compliant, but physically and virtually safer.

Firstly, Office 365 checks your email for known suspicious attachments or malicious links. If neither are found, your email is screened through three independent Anti-virus engines, before being delivered safely to your inbox.

But what if something suspicious is found? Malicious links are re-written where possible, and suspicious attachments are removed to a sandboxed (isolated in software) ‘detonation chamber’, where they are opened safely to check for harmful code. Any attachments still deemed to be dangerous are removed from the email before being processed further.

Due to sheer volume of email processed through Office 365, Microsoft are also able to use information about all threats seen worldwide, and protect your inbox from even brand new ‘zero-day’ dangers seen elsewhere online.

Office 365 business packages (which can be trialled for free via Lineal) have been made increasingly secure over the past year – with Microsoft opening new UK based data centres and introducing new admin centre for power users to manage system usage in large organisations more effectively. 97% of people can’t identify a phishing email, so it’s important to know that Office 365 will remain vigilant.

Lineal are a Gold Microsoft Partner: for Cloud help and support contact our team today.


Lineal becomes Rural Broadband Voucher Scheme Approved Supplier

broadband voucher scheme

Lineal have officially become an Approved Supplier for the Government’s rural Broadband Voucher Scheme.

Eligible recipients who claim their Government Broadband voucher from Connecting Devon and Somerset by November 31st, can put the voucher towards installing a faster broadband solution from an alternate provider.

The scheme aims to provide an alternative for those in rural and other remote locations, who receive speeds of less than 2Mbps and are excluded from the Government’s fibre-optic broadband rollout, to access faster broadband.

broadband voucher scheme

Lineal’s experienced engineers can use a combination of the latest fixed wireless technology, much like that used in the Barnstaple Town Centre WiFi project, to provide more challenging locations with better connectivity. A typical installation, location permitting, costs £390 (+VAT), and includes a discrete antenna and router for your property or business. Once installed, faster Broadband from Lineal is available from £12 per month (+VAT.)

Those interested in the scheme must at least claim their vouchers by November 31st, by applying on Connecting Devon & Somerset’s website.

 

For Broadband and Infrastructure expertise, contact lineal today.

*Picture via Connecting Devon & Somerset


Microsoft Access to become available on Office 365

Microsoft Access

Microsoft Access is making a return to Microsoft Office, and will soon be offered as a free extra to many cloud customers.

In a recent announcement from Microsoft, the ‘Access Team’ confirmed that the popular business database tool would be making a return as a part of the standard package available to all Office 365 Business Premium customers.

Officially the move continues Microsoft’s commitment to keep expanding Office 365’s cloud service to make more features available (including the new Slack-style Microsoft ‘Teams’) giving Office 365 subscribers ever more for their money. 

Unofficially, we wonder whether omitting Microsoft Access from the well-known ‘suite’ of Microsoft Apps (Word, Excel, Powerpoint and others) has seen Microsoft lose it’s 1990s database dominance to other platforms or CRM systems. Reintroducing the app may be timely for modern businesses that are increasingly interested in studying their data, and help encourage a wider audience to take a second look at the powerful program.

Recent iterations of the popular database management system have expanded on the traditional database store and report tools, allowing power users to use Access to develop web apps and other software, or act as the practical visual ‘front-end’ for more complex ‘back end’ database systems like Microsoft SQL Server or Oracle.

In addition, Access will be available with a set of enterprise data connector allowing Office 365 users to integrate their databases with Dynamics CRM, Salesforce and others.

Office 365 Business premium (which you can try through Lineal for free here) will include the latest version of Access to all new and existing customers from December 2016.

Lineal are a Microsoft Gold Partner – for help and expertise, contact us today.


Microsoft Surface Studio might be the Coolest PC ever

Microsoft Surface Studio

Microsoft have announced the release of the Microsoft Surface Studio, a premium 28-inch easel-style desktop PC which turns into a large tabletop tablet: aimed squarely at designers and the business market.

At only 12.5mm thin, Microsoft claims the impressive LCD touchscreen to be the thinnest ever built, with a visually stunning 13.5 million pixels even the most ardent iMac fan will grudgingly approve of.

True innovation comes in the form of the Surface Dial, a mystery metallic cylinder which can be placed on the screen to enable extra radial controls such as a designer’s colour wheel, arguably bridging the gap between the conventional mouse and greasy-fingered touchscreen controls.

Indeed the drawing and stylus controls position the Microsoft Surface Studio as a clear rival to both the iPad Pro and iMac range, and will include a variety of design, animation and 3D tools similar to those teased in the release of the new Microsoft Paint just last week.

At Lineal we’ve found both Apple devices, and their Surface equivalents, to be increasingly popular choices in sectors which need to demonstrate work visually to help win business – architects, photographers, designers and other creative professions in particular.

US prices are quoted as starting at $2,999, but with this specification only providing a very basic Intel Core i5 processor and 8GB of RAM, most users will need to upgrade to either the mid or higher end models i7 models ($3,499 – $4,199 respectively) to get the most from such a large, graphically demanding screen.

Surface, Microsoft’s enterprise range a tablet/laptop hybrids, have become one of their most successful brands with revenues rising 38% in the company’s recent earnings report. 

In addition to the new flagship Surface Studio, Microsoft also released a revised i7 version of last year’s Surface Book which includes significantly better battery life – doubling down on their focus on premium business devices.

Lineal are certified Microsoft Gold Partners: for advice, contact us today.


Lineal Reviews: macOS Sierra – should I upgrade?

Sierra

Should I be upgrading to macOS Sierra?

With Apple’s latest OS, Sierra, now available for download and already receiving it’s first update (10.12.1) what do our team think of the latest version – and what are our favourite additions? If El-Capitan’s endless prompt messages haven’t already tempted you, we review some of the best below.


Siri

Siri

Siri makes her (or his? Different voices are available in your mac’s system preferences case this is the kind of thing that bothers you…) debut on Apple’s machines, with all the normal features available on iOS iPhones and iPads: web searches, booking diary appointments, starting calls, messages and more, all by asking Siri.

It’s surprisingly innovative too. We can launch our SQLWorks software by instructing Siri to do so, although it requires us to enunciate S-Q-L Works quite carefully.


Tabs

Many applications can now be run in a tabbed view much like a web browser. This is very useful if you need multiple documents, maps, virtual machines or remote access windows running at once, without constantly moving things around to free up screen space.

Sierra


Universal Clipboard

Copy from your Mac, paste on your iPhone or vice versa. If you own multiple Apple devices signed in to your iCloud account, this can be really useful. This feature is overdue on Apple devices, so it’s good to see it introduced in Sierra.


Archiving

iCloud will now look through your files to check for files that are used very infrequently and will archive them automatically to prevent them taking up space. If you use iCloud a lot, this will help do some essential housekeeping for you.

Much like with universal clipboard and the ability to unlock your Mac with your Apple Watch, it feels like Apple are now designing with the assumption that it’s fans will own multiple Apple devices.


Despite all these features, the usual warnings apply of course: no one can guarantee that older versions of software will be compatible on Sierra (indeed Microsoft Exchange bugs involving non-syncing email were hurredly fixed in Sierra’s first update)  so it’s best to let someone else take the risk first, and wait a little while for any bugs to be fixed – before updating from El Capitan to the best MacOS yet.

For Apple help and support – click here.


Lineal’s Reuben Wins Pluss Award

Pluss –

A Lineal staff member has won North Devon’s Pluss Achiever of the Year award for 2016.

Reuben Winsor, from Barnstaple, was awarded the prize in recognition of his success since becoming a trainee software developer with local IT support and software firm Lineal Software Solutions Ltd. in June.

Pluss, which helps support thousands of people with disabilities to enter employment, presented the award at a business networking event at the Royal Hotel, Bideford, as a part of the Disability Confident Campaign.

Speaking at the ceremony, Managing Director of Lineal Mike Matthews explained: “Reuben’s diligence and attention to detail are vital skills for a software developer, and have been indispensable in helping us develop the next generation of our business software. He has become a confident and valued member of our team.”

“Pluss’ work has been exemplary, and we’re absolutely delighted that Reuben will remain at Lineal as a full-time member of staff.”

In addition to developing his skills contributing to bigger software projects, Reuben has helped adapt Lineal’s SQLWorks accounting and stock control software for use on smartphones and tablets.

Congratulations to Reuben on his success and we look forward to his future development at Lineal.

 

You can learn more about Pluss and their work by clicking here.


The future of your PC: to blend in, or re-invent?

PC

Pity the traditional tower PC, it doesn’t get much love these days.  How can fixed hardware continue long into the future, when all consumers seem interested in is impossibly thin laptops and ever more powerful smartphones?

HP may be offering one solution: making the desktop PC part of the furniture. The Pavilion Wave (pictured) is their latest experiment: a curious triangular desktop PC with a fabric surround, resembling a speaker.

In addition to 6th Generation Intel Core i7 quad-core processors, up to 2TB of storage and up to 16GB of memory, the Wave can support two 4K displays and is therfore, by normal standards: a desktop PC. Yet the large central speaker, deflecting sound off the triangular lid also maintains the illusion that your HP device is nothing so dull as a desktop PC, but part of a household sound system.

Or what about making the device portable? Intel’s compute stick and Asus’ Vivo Stick give you the option of a ‘desktop’ PC you can disconnect from the HDMI port of your monitor and walk away with, although these are entry-level performing devices at best.

For a more unusual re-imagining, look to Acer, who continue to develop the magnetically attached small-form modular ‘Revo Build’, built from any number of optional blocks that add storage, extra graphics performance and more. HP have attempted something similar with the ‘Elite Slice Desktop’ – an artistic small form desktop workstation which can connect optional modules for extra storage or more powerful audio.

Both show a recognition of the way desktops have had to adapt: giving users more flexibility, and including a wireless charging loop for your smartphone on the top of the external casing, so that your phone can be charged whilst you sit at your desk.

Will the traditional desktop PC live on? If it does, it may look quite different.

For carefully selected, cost effective IT systems – speak to a member of our team today.


4 Smartphone security threats you need to avoid:

smartphone security

We increasingly live in a mobile dominated world in which Smartphone sales have skyrocketed whilst traditional PC sales have stalled. With portable devices likely to be the future of many people’s IT use – we’ve put together a few of the main smartphone security threats you need to be aware of.

 

  • Mobile Phishing & Fake Apps

Phishing websites which pretend to be your bank in order to get your personal or financial details have been around for many years, but for few people imagine that this is also a big risk on their smartphone.

Fake apps are the most obvious modern incarnation of this scam. IT security specialist ESET recently showed that a popular app like Prisma spawns multiple fakes online, downloaded unwittingly over 1.5 million times before being pulled from Google Play, with many containing harmful malware which attempt to steal personal information.

Don’t attempt to download an anticipated app before it’s official release date, as it’s likely you’ll be downloading a fake. Avoid downloading apps from unknown third-party websites, check the comments for warnings from other users, and invest in mobile antivirus to intercept downloaded threats to your smartphone security.

 

  • Old-fashioned Theft

In addition to fitting in your pocket, your phone contains a staggering amount of personal information about you which makes theft a real danger – everything including your personal details and those of friends/family, your emails, GPS coordinates of places you regularly visit and more: all stored on the device.

Home Office research suggests iPhones are the device most likely to be stolen – perhaps reflecting the Apple smartphone’s high value, quality and distinctive branding.

In addition to setting numeric pin codes on every device to prevent the danger of theft, tracking and lifesaving wiping tools like are strongly advised.

 

  • Public Wi-Fi Networks

With the proliferation of portable devices, many businesses, particularly in retail, offer public Wi-Fi hotspots to customers.

The problem with this is that you’re sharing a network with… whom? Terrifying free tools like [Redacted – obviously] and [Redacted] allow anyone on a shared public network to view insecure websites you visit, and snoop on any keystroke you type.

Not every public Wi-Fi network is a security nightmare, but it’s sensible to avoid using public Wi-Fi to do anything sensitive, such as online banking. A 4G data connection or simple telephone banking is the easiest alternative if you’re on a mobile phone, and likely to be more secure than a public Wi-Fi Network.

It should probably go without saying that you shouldn’t connect to entirely unrecognised, unsecured or unknown Wi-Fi networks either. For obvious reasons.

 

  • Being Personally Targeted

The problem with the wider shift to portable devices is that we carry our workplace into the outside world. Many of us expect complete access to our business data on our smartphone (as we would on our PC) wherever we are.

But carrying your work phone outside work means you’re also outside the protection of in-house IT security software and firewalls.

A simple phishing email can easily be targeted to you outside working hours when you’re ‘off-guard’, and the potential loss of confidential company data could be devastating.

Of course, many of the best IT security software providers now offer Android & iOS smartphone versions of their antivirus software – so why not extend your business’ IT security to your smartphone?

 

For IT support and security guidance – contact Lineal today.


How to Fix emails stuck in iPhone Outbox

emails stuck
If you’ve received an “Unsent Message” status in the iOS mail app on your iPhone or iPad, it could be because you have emails stuck in your outbox, with mail refusing to send correctly.

As always, it’s worth firstly re-booting your device (something most of us won’t normally do more than once or twice a week) to check whether the problem persists. This will prompt iOS both to refresh the mail app, and install any necessary updates from Apple.

You attempt to can send the email again by going to the outbox, selecting the message with the red [!] warning icon, and touch the send command to attempt to re-send the message. If your connection dropped whilst sending, this can be used to prompt a successful second attempt when the connection is restored.

If your outgoing email still remains stubbornly unsent, it may be best to delete the un-sent email and re-draft (some artful copy-pasting can alleviate this frustration considerably) by selecting the failed email in the outbox, choosing ‘edit’ and choosing ‘trash.’

Should your device remain uncooperative, putting it into ‘Airplane Mode’ should turn off wireless connection searching – which can help Mail stop searching for a way to send the email, and give you the chance to ‘trash’ the offending draft.

For Apple hardware expertise, support and supplies, contact Lineal today.


Lineal at 50th North Devon Show 2016

North Devon Show

Team Lineal recently attended the 50th annual North Devon Show, setting up alongside a range of local businesses in the show’s ‘Arcade’ tent at the Umberleigh show ground.

Visitors to our stall at the largest one day event in North Devon received free 30-day trials of Microsoft Office 365 (along with many free sweets!) to celebrate Lineal recently becoming a Microsoft Gold Partner. We also took the opportunity to showcase our SQLWorks business software, ShoreTel Unified Communications systems, ESET security software, and much much more.

“As a local business, Lineal are always pleased to be able to attend the North Devon Show” explained Lineal’s managing director Mike Matthews: “the huge variety of enthusiastic local firms and organisations exhibiting here always make the day a success, and there’s always something new to see.”

Two days of rain beforehand didn’t dampen spirits, and the show itself was sunny and well attended by thousands of both North Devon locals and tourists to the area.

We’ll see you next year!

For IT Support, systems and software expertise – contact Lineal today.


Fake Invoices – Don’t enable document malware!

fake invoices

This week’s IT security alert from Lineal – fake invoices which ask users to run a dangerous piece of code.

The example above comes from a fake Word document emailed with a typical text line, such as ‘Please check this invoice’ or ‘Double check my numbers for me’, to an unsuspecting user.

Upon opening, the document appears to load a popup from Office 2016 prompting the user to ‘Enable Content’ for compatibility purposes, before they can view the detail of the ‘invoice.’

In fact, the display is just an image within the word file, and the ‘Enable Content’ content button instead runs a piece of Visual Basic code downloading unknown malware from the internet.

The scam relies on users’ curiosity at the unusual $1999.00 charge, and upon reaching a user still running an outdated version of Microsoft Office.

 

Several measures can be taken to prevent this kind of attack:

  • Don’t click any popup that doesn’t visibly pop ‘open’ in Microsoft and don’t ‘Enable Content’ you can’t see in a document.
  • Consider an email filtering service like Barracuda – in the above example, Barracuda had recognised this email as malicious and stripped the code from the document before placing it in the correct email inbox for the intended recipient.

 

For IT Security advice and guidance – speak to Lineal today.


Windows Server 2003 vulnerability for 1 in 5 businesses

Windows Server 2003

Nearly 1 in 5 Windows Server users are still running Windows Server 2003 at great risk, more than a year after Microsoft announced end of security support for the product, new findings have shown.

Research by Spiceworks and Cloudphysics both found that 18% of Windows Server licensing market share is still taken up by Windows Server 2003, based on data recorded in June 2016. More than 53% of those surveyed also still ran one or more instances of Windows Server 2003 somewhere in their organisation.

Anyone still using the old software risks becoming vulnerable to security threats, which Microsoft will no longer address, with many organisations potentially being in violation of their compliance, insurance or regulatory obligations for data protection.

The continuation of Windows Server 2003 (which Tech Radar last year touted as potentially “the biggest security threat of 2015”) has been left unresolved within many companies, many of whom believe they lack a clear decision, expertise, or funds to replace the now unsupported operating system.

In the short term the best measure is risk mitigation: isolate any Windows Server 2003 systems as much as possible to prevent access by outside security threats.

But sooner or later, all companies will need to upgrade important systems, and those that do make the move are less likely to invest in the capital expense of physical hardware as they were over a decade ago – with increasing numbers likely to utilise an outside IT provider to migrate to a managed virtualised solution, for example business cloud services.

For Windows licensing support or guidance, please contact Lineal today – 01271 375999 or click here.


Barnstaple/Bude U14 Gig Rowers win Lineal Shield

Lineal Shield

A mixed Barnstaple and Bude youth team have won the first U14 juniors shield, sponsored by Lineal Software, at the third annual Barnstaple Pilot Gig Club Regatta.

This year’s winning youth team, which included rowers from Barnstaple and Bude, beat Appledore in a 1-mile sprint race on the river Taw to Barnstaple’s Longbridge.

The event, which is supported each year by Lineal, includes teams from across North Devon and Cornwall, and finishes just outside Lineal’s main office in Barnstaple.

We hope that the juniors’ contest for the new shield will become a regular feature of the annual regatta, and that the competitions will grow to get more young people involved in local sport.

In addition to sponsoring the shield, Lineal’s Managing Director and resident sports reporter Mike Matthews provided live action photography of the men’s, women’s and junior races from aboard Lineal’s mobile camera boat: ‘The Red Baron!’

Congratulations to all the teams on a fantastic event.

 

 


Zepto Cryptolocker Alert: Lineal intercepts dangerous zero-day threat with ESET Antivirus

Zepto

Yesterday Lineal’s team successfully rescued a client from a new ‘zero-day’ Cryptolocker Virus which nearly destroyed many of their files.

The dangerous variation of the ‘Zepto’ cryptolocker, only identified online during the last 24 hours, is believed to be a brand new threat originally derived from ‘Locky’ ransomware.

An employee at one of Lineal’s IT support clients recently opened an email containing an infected file – a malicious piece of obfuscated code written in Visual Basic scripting language. The installed Zepto cryptolocker began encrypting the company’s files, readying to demand a heavy ransom.

In a coordinated attack, an outside user also forced access to our client’s server, instructing it to begin sending fake Barclays ‘phishing’ emails, attempting to criminally capture banking details.

Our team caught both threats early, forcefully locking out the intruder in mid-session, identifying the employee who introduced the threat, and quarantining the infection with ESET’s business endpoint security. 

Lineal then notified ESET about Zepto to help with future identification, having avoided the need to restore all the clients files from backup at great disruption.

The landscape of online security threats is rapidly changing, and Cryptolocker variants have spread quickly in recent months.

In this case Lineal’s rapidly responding team and professional security software helped our client dodge the huge potential losses from the security breach – and highlighted how vital it is that organisations of all sizes take proactive steps to protect their IT from hostile intrusion.

 

For IT security advice and support, contact Lineal today.


MacOS Sierra will bring Siri to your Mac

Sierra

Apple’s voice activated assistant Siri will be available on macOS Sierra from this Autumn it was revealed, following an announcement at the Worldwide Developers Conference this week.

MacOS Sierra, the upcoming and re-branded version of Apple’s trademark desktop operating system, also looks set to introduce Apple Watch assisted login, intelligent storage-optimisation tools and cross-device copy & pasting.

Longstanding Apple fans will note that the re-branded name, ‘macOS’ returns Apple’s OS X operating system to it’s original desktop computing name.

One major shift will be the release of the new ‘Apple File System’, which Apple have advertised through developer preview will permit multiple file systems to share a storage block, and includes a cloning system which writes changes to file copies to limit demanding data synchronisation.

Evidence has also surfaced that iOS will soon include a ‘dark mode’ optimised for night-time use – a feature so far restricted to Apple Maps used when driving – but potentially extended to overall iPhone/iPad use.

As always, Lineal advises Apple users to wait for early operating system issues to be ironed out this Autumn, before making the jump to macOS Sierra themselves.

For Apple expertise and IT support: please contact Lineal today – [email protected] or 01271 375999


Lineal achieves Gold Microsoft Partner Status

Microsoft Partner

Lineal has been certified as a Gold Microsoft Partner with immediate effect, becoming the only such Gold Partner in the North of the region.

Our official Microsoft Partner status was upgraded from Silver to Gold after Lineal’s team qualified for Microsoft’s Gold Small and Midmarket Cloud Solutions competency – the result of several month’s efforts by the team comprising training, outstanding performance in our deployments and a large number of highly satisfied customers.

Head of Technical Services, Matt Norris, praised the team on all their hard work: “Lineal’s Gold award shows our commitment to providing our customers with only the highest quality Microsoft Cloud Services and Support – and to the continued development of our team’s expertise. I cannot be more proud of our team and the dedication to excellence they have shown which has been recognised in this award.”

The award is Lineal’s latest achievement following a string of Silver Microsoft awards, including Silver Authorised Education Partner (AEP), Silver Midmarket Solution provider, Silver Application Integration and Silver Hosting.

Microsoft certified partners must undergo a rigorous program of technical assessments and examinations via the Microsoft Partner University, as well as demonstrating real-world proficiency in undertaking complex Microsoft deployments for customers, in order to qualify for the prestigious ‘Gold’ status.

In addition, and pivotal to Lineal’s commitment to exceptional knowledge and expertise in the South West region, each Gold Partner must employ a number of Microsoft Certified Professionals (MCPs) whose skills match the requirements of each award. MCP is the global standard for measuring expertise in Microsoft products and technologies with each of our team being required to hold multiple MCP Certifications which are regularly renewed. MCP examinations are widely recognised to be among the hardest professional qualifications to attain in the IT industry.

Lineal’s team are now working towards additional Microsoft Gold awards covering new Microsoft specialisms and products.

 

For expert Microsoft Services and Support, contact Lineal today by clicking here

 


Get Windows 10: How to upgrade your PC

Get Windows 10

If you haven’t already upgraded to Windows 10, Lineal highly recommend doing so before the free upgrade period ends on 29th July 2016. The free upgrade is available to PC users currently running a valid copy of Windows 7, 8 or 8.1.

Step 1 – Visit Microsoft’s Windows 10 Downloads page by clicking here, and select your current version of Windows from the dropdown menu, and click ‘Confirm’.

Step 2 – When prompted, select ‘Upgrade this PC now’.

Step 3 – Windows 10 will begin downloading, showing a progress report on screen. This can take 15 minutes to an hour, depending on your PC and internet connection speed.

Step 4 – When Windows 10 has downloaded, click to install Windows 10 and your PC will reboot – beginning the installation of the new operating system, and copying across all your existing files/settings.

Get Windows 10

Step 5 – When your PC has completed the installation and launched your desktop – enjoy Windows 10!

For extra help or advice in upgrading to Windows 10 for free, please contact Lineal’s IT support team today – 01271 375999


Microsoft ‘trick’ schedules automatic Windows 10 upgrade

automatic windows 10 upgrade

Edit – 14:15 25.05.16: Following customer feedback, Microsoft have now added an additional pop-up which confirms update scheduling time to give users an additional chance to opt-out of the update.


A Microsoft ‘trick’ which prompts an automatic upgrade to Windows 10 has been condemned as misleading by PC users.

Microsoft’s Windows 10 update prompt was recently changed so that the ‘X’ close button, instead of closing the prompt, schedules an automatic update. PC World declared the change a ‘trick’ and Windows users who preferred older operating systems took to social media to complain.

Instead, users must specify to cancel the scheduled upgrade by clicking a small link in the fourth line of text which reads “Click here to change upgrade schedule or cancel scheduled upgrade.”

This is likely to catch out many users who have ignored the ‘GWX app’ so far, who until recently would have used the close button as their only way to close the updater and avoiding an automatic Windows 10 upgrade. Once upgraded by mistake, PC users must use Microsoft’s rollback service to return to Windows 7 or 8.1.

Escalating measures to push users towards upgrading demonstrate Microsoft’s drive to reach its stated target of one billion users running Windows 10 by the start of its 2018 fiscal year (beginning around October 2017).

The controversy surrounding a automatic Windows 10 upgrade is likely to only draw more attention to Microsoft’s Windows 10 upcoming upgrade deadline – the free Windows 10 upgrade will cease to be available to PC users after the 29th of July.

For Windows IT support and expertise, contact Lineal today.


Chromebooks to run Android Apps

Chromebooks

Chromebooks will soon run Android apps, after Google announced their Chrome and Android operating systems are to become fully compatible.

The minimal hardware, low cost, web-access laptops will now mirror existing Android smartphones and tablets. Apps available through Google Play on Android will operate fully on Chrome OS, granting many third-party software developers access to the rapidly growing numbers of Chromebook users out there.

The announcement itself comes at a fascinating time for Chromebooks, which with over 2 million devices purchased according to data from IDC analysts, outsold Macs in the United States for the first time during Q1 of 2016.

The popularity of Chromebooks, especially in sectors where cost-effective, limited capability devices are favoured (such as in education, or to equip remote workers) have been a surprise hit – which could have some interesting consequences for the industry.

Will the new capabilities spook Microsoft and Apple? Entirely possible: with most of the big brand hardware manufacturers releasing Chromebook models of their own, it’s clear that both the hardware has become widely available and the concept itself has taken flight.

More importantly, the traditional argument for buying a Windows PC was the use of Windows exclusive desktop applications, such as Microsoft Office. Office 365 and similar apps has been fully mobile on portable Android devices for a while now, but many users still prefer a larger screen with a keyboard for document processing – forcing them to buy a traditional desktop PC at traditional costs.

With a wide range of these ‘PC’ type apps becoming available on your Chromebook, that’s about to change.

 

For IT hardware products, advice and support – contact Lineal today: 01271 375999


One in four PCs running outdated versions of Internet Explorer

Internet Explorer

New research by security company Duo has suggested that as many as 25% of Windows PC users are running out of date versions of Microsoft Internet Explorer.

Among Windows XP legacy users the problem is particularly acute, with more than half still running Internet Explorer 7 or 8, rather than upgrading to version 11.

Duo suggest this is putting thousands of PC users at risk of exposure to over 700 security risks caused by known viruses, malware or other online threats via their now outdated and unsupported web browser. In particular, un-patched exploits via popular third-party plugins such as video player codecs pose a likely danger.

Microsoft are currently offering Internet Explorer’s latest replacement, the superior Microsoft Edge, free to every user with a Windows 7 license who chooses to upgrade to their PC to Windows 10 before the 30th of July deadline.

Alternatively, users should consider the pushier update-reminding Mozilla Firefox, or Google’s automatically updating Google Chrome offering, along side a tried and trusted security software (such as the excellent ESET NOD32 Antivirus,) to ensure that the technology they use for private data transfers such as email and online banking, remain private.

Contact Lineal today for IT advice and support: 01271 375999 or email [email protected]


Lineal becomes Microsoft Authorised Education Partner

Microsoft Authorised Education Partner

Local IT company Lineal Software Solutions Ltd. has been awarded a Silver Microsoft Authorised Education Partner (AEP) award, demonstrating its ability to specialise in Microsoft services for customers in the education sector.

To earn a Microsoft AEP authorisation, local IT partners must undergo extensive testing to prove their level of expertise meeting the IT needs of, and support for, academic institutions.

Managing Director of Lineal Mike Matthews thanked Microsoft: “We’re delighted to be awarded this special accolade from Microsoft in recognition of our commitment to IT in the education sector.”

“Our experienced IT support team take their responsibilities towards schools and IT users in the classroom very seriously, delivering cost-effective, tailored IT services with great professionalism. We’ll also be working hard to make Lineal a Microsoft Gold Partner in the very near future!”

“By becoming AEPs, partners show themselves to be committed and trained in providing discounted Microsoft academic products to the education market,” said Anthony Salcito, Vice President of Education for Microsoft Corp.’s Worldwide Public Sector.

“This authorisation, along with our other education partner initiatives, gives our partners recognition of their areas of expertise and our academic customers the confidence that they are buying from academic IT specialists.”

The Barnstaple-based IT firm serves a large number of businesses, schools and other organisations across the wider North Devon area and beyond.

 

Learn more about Lineal IT Support for the education sector by clicking here, or call us on 01271 375999.


Exchange Server 2007 support to end in 2017

Exchange Server 2007

Lifecycle support for Microsoft’s Exchange Server 2007 email will end in April 2017, Microsoft has confirmed.

Existing email servers will continue to work past this date initially, but will receive no further patching without purchasing ‘custom support’ at an unknown extra cost. Each version of Exchange is predicted to last only around 10 years, with the 2016 edition lasting until 2025.

Exchange 2007 was included as part of Microsoft Small Business Server 2008 which went end of mainstream support last year. With the challenges of ensuring systems are secure, upgrading from SBS 2008 sooner rather than later will be the order of the day for many businesses.

Unfortunately, upgrading old copies of Exchange Server 2007 to Microsoft’s latest version of Exchange Server (2016) may be more challenging than many organisations will expect, as a direct migration is not available.

This forces users to stepping-stone via the 2010 or 2013 versions, a restriction that will be familiar to any business that has tried to upgrade a legacy Windows XP system to Windows 10, who must buy a redundant Windows 7 license just to make the transition.

The best alternative solution for many will be to abandon their on-site Exchange Server entirely and take the option with a much smoother transition: instruct a Microsoft partner to seamlessly migrate their email to Microsoft’s excellent Office 365 cloud offering.

Lineal can offer consultancy services for upgrade and migration planning in addition to being a certified Microsoft Partner. We specialise in Office 365 and hybrid deployments across the entire Microsoft product set.

 

Please get in touch to find out how easy and cost effective it can be to move your email to the cloud with Lineal.

 


Phishing Emails that know your home address spread

 

Hundreds of people have received new types of phishing emails which knows the individual’s home address.

Clicking the link in the dangerous email, which as a appears very authentic request to pay an overdue invoice, installs devastating cryptolocker ‘ransomware’ on the user’s computer.

The virus then begins encrypting files, demanding a ransom be paid to unlock the user’s data.

According to the BBC the unconnected company cited in the email, cotton fabric manufacturer British Millerain Co Ltd, have received more than 150 phone calls from individuals concerned that they owe money.

Phishing emails and websites, which typically mimic official bank or company communications to trick vulnerable users into making payments to criminals, are becoming increasingly sophisticated.

The use of an individual’s personal address, and higher quality written English, suggests the original creator of the email has gone to greater lengths to make the email look convincing and to avoid detection.

It is also likely that the matching address originates from stolen, legitimate customer data, accounting for users’ recognition of the way they write their own home contact details.

New threats are constantly developing, and Lineal recommend installing an antivirus software with a strong record of catching emerging online threats – such as ESET.

 

Always follow some simple rules:

  • Never click a link or open an attachment from any suspicious email whose origins you do not recognise.
  • Banks and similar will NEVER request your private passwords, pin numbers or other confidential information. Do not disclose these to anyone.
  • If hit by cryptolocker style ransomware, every second counts – seek professional technical support immediately.
  • Always keep a regular, separate backup of your files.

 

Photo Credit: BBC News


WhatsApp Encryption Launches

 

Popular messaging app WhatsApp have launched end-to-end WhatsApp encryption for over one billion users.

The new security capabilities introduced by the Facebook owned company ensures that every message remains encrypted during transmission, preventing even WhatsApp from reading user data.

With encryption and technological privacy issues regularly appearing in recent news headlines, the WhatsApp encryption upgrade comes at just the right moment for the security concerned, after more than two years of delays in development across multiple platforms.

Much like during Apple’s recent legal dispute with the FBI, the move would also prevent the release of confidential user data following a court order. According to reports from the New York Times, the technology provider have been reported to already be in a longstanding dispute with the US Department of Justice over user data.

WhatsApp are making it clear they support absolute user privacy, with “not even WhatsApp” able to read the encrypted data, and users able to verify their connections are secure via a 60 digit or QR code swap.

From today, the WhatsApp conversation screen will now display an official notification to all users – confirming that their messages are encrypted successfully.

 

For hardware and software security advice – contact Lineal today.


Cryptolocker Warning from Lineal

 

Cryptolocker Warning: in the past fortnight we’ve seen an increasing number of companies hit by sophisticated cryptolocker viruses.

These dangerous programs, often installed by accident, lock your files over time, encrypting data and eventually demanding victims pay a ransom to retrieve their irreplaceable data.

In all of these cases, security products were installed but they did not protect against the threat. In our experience the only product that is reliably detecting these new threats and offering sufficient protection at this time is ESET. Older, less effective or out of date security products are offering little or no protection against these new cryptolocker variants.

Once affected by a cryptolocker, there is no way to de-encrypt scrambled files without paying the ransom, and users must remove the trojan before recovering recent versions of a file from their backups – highlighting the importance of a regular backup plan for data.

Please don’t be the next one to get caught out – talk to Lineal today about IT security options to ensure your valuable data is protected.

 


Dodgy USB-C cables removed by Amazon

 

Poor quality USB-C cables which can destroy a smartphone or laptop in spectacular (and dangerous) fashion have been blocked from sale by Amazon.

The online retailer has faced criticism in recent months for permitting third-party dealers to sell cut-priced USB-C cables, with often faulty power distribution, to early adopters of the technology.

The latest version of the USB standard is both reversible and can deliver large quantities of both power and data to a wide range of devices. This introduces a new danger, as a substandards cables can draw too much power from a laptop when charging another device, doing serious damage to circuitry.

The move comes as more and more laptop manufacturers introduce USB-C to reduce device size, ports and weight – for example Apple’s latest MacBook, which includes virtually no other physical ports.

USB-C cables have been added to Amazon’s prohibited products list (along side GPS jammers, laser pointers and radar shifters) and can not be sold unless compliant with standards set by the USB Implementers Forum.

 

Find out more about IT hardware supplies, support, and expertise from Lineal.

 


Smartphone banking app malware hacks SMS codes

Smartphone banking app malware hacks SMS codes

A dangerous new banking app malware has successfully bypassed smartphone security used by some of the world’s biggest banks.

Customers of Australia’s four biggest banks, and numerous New Zealand Banks, have all been declared at risk from the malware which activates when using a banking app, copying details from login screens.

Most worryingly, the malware can also divert two-factor authentication codes sent to a given smartphone by SMS – and pass the code to criminals, breaking a tried and trusted system used by many online financial apps around the world.

ESET security systems (commonly deployed by commercial clients for server and endpoint security) recently detected the extremely sophisticated malware, which downloads via fake Adobe Flash windows on video streaming websites.

On Android, personal users can uninstall the malware manually via Settings > Apps > Flayer > Uninstall, and are advised to only accept approved downloads from trusted public sources such as Google Play.

Commercial clients should take similar precautions against banking app malware and similar, protecting company devices behind specialist security systems.

 

For IT security advice and support, contact Lineal today by clicking here.


Lineal’s George Wins Petroc Award

Lineal’s George

Congratulations to Lineal’s George Ward, who has won a Petroc award, in recognition of his improvement over the past year.

Apprentice George will become 2014-15 academic year’s proud recipient of the local higher education college’s ‘Most Improved Student’ award from the Department of Leadership and Higher Technical Skills Awards Evening, sponsored by North Devon Orthodontic Centre.

The prize-giving ceremony was held on Wednesday 23rd March at the Barnstaple Hotel.

This is high-flyer George’s second major award in two years, after winning the North Devon Journal Business Awards ‘Apprentice of the Year’ in 2015.

Well done George!

 


Network overhaul: how Lineal rescued a company from a cabling nightmare

network overhaul

Lineal recently rescued a London-based business from its own private cabling nightmare, with a complete network overhaul.

In a 48-hour marathon rebuild, network engineers from Lineal replaced dozens of faulty cables, analysed every area of the network, adding new switches and other network equipment.

The picture above shows just one of several cabinets, before (left) and after (right) Lineal’s rebuild. The equipment had previously been patched and re-patched over ten years without clear planning, resulting in slower internet access and overheating rooms.

Network engineer Martyn Kay explained: “This company rightly realised that they had to address the problem rather than ignore it – and fortunately we were able to overhaul the entire system.”

The team quickly discovered other unexpected problems, including mystery fibre-optic cables that led nowhere, stray power cables, long-dead switches and improvised cabling ‘borrowing’ internet access from neighbouring departments.

Lineal reconnected every cabinet, replaced every cable with new lines, standardised the colour scheme for data and phones, and added reliable backup switches to improve network resilience and business continuity.

 

For expert network, cabling and IT infrastructure support, click here.


Lineal sponsors Ilfracombe Academy U14s

 

We at Lineal are proud to be the first sponsors of Ilfracombe Academy U14 Girls football team!

The high-flying team who have been Devon County Champions for the past two years running, will play in the new blue ‘Lineal’ team kit, produced by MJM Sportswear of Bideford, as they seek to continue their winning streak.

Lisa Norris, second in PE at Ilfracombe Academy thanked Lineal: “We’re delighted with the kit. We really promote girls getting into and continuing to participate in all types of PE. Having a fantastic kit (which they don’t have to share with the boys!) gives them a real sense of pride and is a real boost for the team. They have already had superb success in winning the North Devon Friendly Tournament, and we have no doubt that there’s no stopping them now!”

Terry Schofield, Managing Director at MJM Sports explained ‘’The kit is a very technical fabric used by some professional Clubs. We are delighted Lineal selected us as their preferred supplier, and we wish Ilfracombe Academy further success in the future’’

Mike Matthews, Managing Director at Lineal, praised the team: “We wanted to give something back to Ilfracombe Academy and sponsoring new kit for this fantastic team was perfect – they are yet to lose a single league match! Lineal have personal connections to the academy through our own staff, and via the North Devon Employment Skills Board: we think local businesses ought to do more to kick-off engagement with young people.”

“We wish the whole team the very best of luck at the Devon County Finals.”


£2.50 Freedom 251 Smartphone Launches

 

Smartphone manufacturer Ringing Bells has launched a £2.50 Smartphone, the Freedom 251, aimed at bringing mobile access to rural parts of India.

The Freedom 251, which costs only 251 rupees, runs on Android and features a 1.3Ghz quad-core processor, 8GB of memory, with front and rear facing cameras.

As the second largest mobile phone market in the world, India is already estimated to have around 236 million mobile users – but this is expected to grow to a staggering 317 million during 2017.

Part of that growth includes tailoring the system to the needs of users in rural India – the Freedom 251 will include software aimed at farmers and fishermen, elderly users needing medical assistance, and even includes an app for ‘women safety’.

Wider connectivity is not only expected to bring economic benefits for Indian consumers, but also to third parties – with the £2.50 price reflecting an already heavy subsidy from interested companies looking to be the first to reach India’s newest smartphone customer base

A smartphone for less than the cost of a cup of tea? Welcome to the future.

 

For business IT Support, contact Lineal IT today: 01271 375999 or email: [email protected]


Google and Apple unite over user privacy

 

Google and Apple’s respective CEOs have joined forces over the issue of customer privacy, with Apple CEO Tim Cook publicly refusing the Federal Bureau of Investigation (FBI) ‘backdoor’ access to iPhone software.

Google CEO Sundar Pichai backed Apple’s decision on Twitter, arguing that assisting the FBI to gain such access to a private individual’s smartphone would be a ’troubling precedent.’

The mobile phone privacy dispute with the FBI over encryption comes 2 months after Farook and Tashfeen Malik killed 14 people in a mass shooting in San Bernadino, California, with investigators demanding that Apple now assist the authorities in accessing Farook Malik’s iPhone 5C.

Both Apple and Google argue that ‘backdoor’ decryption would put the privacy of millions of ordinary smartphone users at risk from Government intrusion, with Tim Cook famously arguing that ‘You can’t have a back door that’s only for the good guys’. In theory, each iPhone’s encryption method is unique, and Apple argue that there should be no possible method for accessing a given user’s data.

On Tuesday however a Federal Judge ordered Apple to disable Farook Malik’s suspected phone setting which enforces usage delays or wipes the iPhone in the event of multiple incorrect password attempts, giving the FBI the opportunity to automatically test millions of possible passwords without penalty.

Both companies’ actions are being driven by the issue of reputation: giving law enforcement authorities the ability to access an individual’s data would utterly undermine smartphone manufacturers’ advertisement of user security.

With neither side willing to back down, expect the dispute to go to the courts, with the key issue being whether Apple can control permitted access to this iPhone, and this iPhone only.

 

For specialist IT Support, contact Lineal today: 01271 375999 or email: [email protected]


Don’t fall for it: how 1970 will destroy your iPhone

 

An unfortunate hoax is catching out iPhone users this week, Lineal have learned, after many users discovered resetting the date will completely destroy their iPhone.

Despite what a website may promise you – DO NOT reset the clock on any iOS device to January 1st 1970 under any circumstances. This will permanently break (or ‘brick’) your device.

A device broken in this way will simply display the Apple iOS loading screen forever, permanently stuck. The bug, which prevents the phone counting Unix time (a count of seconds since 00:00 01.01.1970) if the clock is set ‘before’ this using local time (UTC-1), is impossible to fix without hardware support from Apple to remove the battery.

You have been warned!

 

For expert apple support from Lineal, contact us today: 01271 375999 or click here.


Is mobile phone coverage in North Devon set to improve?

 

Mobile phone coverage across the UK may be about to improve, with mobile operator O2 seeking a controversial merger with rival Three. 

The £10.25bn deal looks set to merge coverage patterns, potentially providing shared coverage to customers of either network in more rural areas, and comes just two weeks after BT took similar ownership of EE, the UK’s single biggest mobile operator.

Of course, whilst consumers may be set to enjoy improved signal from shared infrastructure, this may come at greater expense. Both the European Commission and Ofcom have raised numerous monopoly fears about the merger, arguing that fewer than four mobile providers in the UK risks less competitive pricing for customers.

Three’s parent company, CK Hutchinson, has attempted to counter by promising in a public letter to the Financial Times that prices will not increase for at least five years.

Unlike in many other EU countries, the UK does not enjoy a universal service obligation for mobile phone coverage data strength – lose signal in North Devon and no rival provider’s phone mast has any obligation to offer phone coverage for anything other than 999 emergency calls. Travel abroad and your phone will ‘roam’ to a friendly foreign network to ensure you always have the option of staying connected.

The solution to some coverage blindspots may be right around the corner in the form of fewer, bigger networks for everyone – but don’t rule out paying more for it.

 

For a wide range of IT services right here in North Devon, contact Lineal today: www.lineal.co.uk or 01271 375999


Lineal merges with Active Computing & Telecoms

Lineal Active Merger

Lineal Software Solutions recently merged with another local IT company, Active Computing & Telecoms Ltd, based in South Molton.

Active Computing formally joined with Lineal as of December, and will continue to offer quality business IT services across Devon as part of Lineal’s IT support division.

Nick Hews, Managing Director of Active explained: “I’m very pleased to see Active joining with Lineal: like Active, Lineal began right here in North Devon, and places a very special importance on listening to their customers’ needs – which was very important to us before moving ahead.”

Managing Director of Lineal and former branch chairman of the North Devon FSB, Mike Matthews said: “We’re delighted to be taking on Active Computing. Between us we can now offer the widest possible range of business IT & telephone systems, technical support and business accounting software.”

Following the Lineal Active merger, the two partners have recently launched their new website (www.lineal.co.uk) for 2016.

Former staff members from Active now work at the premises of Lineal, and added together the two companies have more than 50 years’ experience trading across the wider North Devon area and beyond.

 

Visit www.lineal.co.uk or call us on 01271 375999


How Lineal provided Free Wifi to Barnstaple Town Centre

 

Over Christmas 2015/16, Lineal launched a technical trial to provide free, public-access Wifi across Barnstaple Town Centre.

The pilot scheme, which took place during the busiest shopping period of the year, saw our team solve a number of technical challenges: scoping sites for Wifi access points, installing suitable hardware and managing network connectivity for shoppers and visitors to the town.

With generous support from Barnstaple Town Centre Management (BTCM), North Devon Council and M&E Alarms, we delivered a free wifi network connected to by more than 400 people each day at peak usage.

To build the network itself, we used Cisco Meraki MR-66 ruggedised outdoor routers, fixing a ‘mesh’ grid of interconnected access points high on selected buildings owned by local businesses who agreed to take part. Visitors to the town could connect from any smartphone or other wirelessely enabled device, via a special ‘splash’ page.

Managing Director of Lineal, Mike Matthews, explained: “We wanted to attempt an ambitious project which would benefit our local area. Wider connectivity opens up new ways for people to find out information about upcoming events, for local businesses to advertise, and for visitors to our town to share their enjoyment of Barnstaple with friends and family over social media. There are many possibilities.”

connectivity trial

Throughout the trial period each access point also collected anonymised location data in real-time. With as many as 20,000 wirelessly enabled devices moving within Barnstaple town centre during a 24 hour period, the free Wifi Project was also successfully used to measure footfall patterns in public places, which could one day be used to help local authorities plan for busy periods.

Although the pilot project has now ended, team members from Lineal presented the initial findings to the Barnstaple Town Centre Management, North Devon Council and Devon County Council in February 2016, with a view to launching the network as a more permanent asset for the town in the near future.

 

For more information on cabling & network infrastructure services from Lineal: click here or call us today on 01271 375999


Apple invests in LearnSprout for Education

 

Education tracking software LearnSprout has been bought by Apple, in a purchase expected to extend the computing giant’s reach into the education sector.

American software platform LearnSprout, already used across 42 states in over 2500 schools, is an analytics dashboard that allows teachers to monitor pupil’s performance and results, attendance, student health and more.

LearnSprout’s developers argue that by aggregating data, schools can help study trends for promoting better teaching, improving readiness for higher education and ensure a more efficient use of resources.

This is the second announcement in recent weeks about Apple investing heavily in technology for the education sector, following the January launch of Apple’s Education package and iPad modifications designed for classroom use. It’s unlikely to be the last.

 

For education sector IT support – talk to Lineal today: 01271 375999


Touchpad draw ‘Ink’ added to Office 365

 

Ever wish you could add handwritten notes to documents in Microsoft Office? Now you can – as Microsoft have unlocked the ‘Draw’ tab for Office 365.

The new tools come with a range of pen shapes and bright colours, and have been designed particularly with touchscreens and tablets in mind. Accessible across all Office 2016 documents, spreadsheets, presentations and notes, the ‘Draw’ tab follows the recent releases of Microsoft Surface Pro 4 and the iPad Pro. Those with clumsy fingers may prefer to use a stylus.

It’s undoubtedly a pretty and relevant addition to Microsoft’s historically bland Microsoft Office – the simple colour wheel can be used for highlighting text or adding freeform annotations in various ‘ink’ colours.

Behind the new sketchpad fun is some intelligent software, which includes shape recognition that allows users to ‘rough’ draw polygons for conversion to regular shapes for use in diagrams or flowcharts .

The possibilities for working collaboratively, marking homework, sketching designs, reviewing reports or simply saving paper are endless and enjoyable – and show just how practical Office 365 has already become.

 

Explore Office 365 with Lineal today: click here or call 01271 375999


Teachers Rejoice! Apple Education Package Launched

 

Apple have finally announced that iOS 9.3 will included special support for schools and colleges.

Using iOS 9.3, each student can be given a unique Apple ID that is compatible with any iPad in a classroom, allowing for the use of any device from a pool of shared school iPads. The Apple education package ID’s themselves are maintained through Apple School Manager, a web based control panel giving admins control over the system.

Apple’s new ‘Classroom’ App allows teachers to launch any app on every shared device in a room at once, and guide students through educational materials. A ‘Screen View’ function keeps an eye on what’s on every student’s screen, allowing teachers to prevent distractions from learning.

For students assigned the same tablet each day, a caching system holds work and resources, and gives a photo login procedure so that each child can find their usual device easily.

More than 70% of UK primary and secondary schools now use tablet computers as part of their ICT tools – including ‘Bring Your Own Device’ (BYOD) schemes. So far however, schools have had to find a good reason to justify the extra expense for Apple’s high-quality iPad devices over cheaper rivals.

By offering cleverly designed software support for the classroom environment, Apple may have just provided that justification.

 

Learn more about IT support for the education sector – contact Lineal today: 01271 375999.


Has Microsoft been tracking your Computer?

 

Almost certainly – but don’t panic. Details of anonymous data gathered from Windows 10 users were released this week, with Microsoft publishing more usage information surrounding Windows 10 tracking.

In a blog post, Microsoft explained that the data is gathered for “Standard diagnostic, anonymous analytics that enables us to deliver the best Windows 10 experience possible.”

Via Windows 10 tracking, Microsoft have now measured more than 200 million active devices running the new operating system, 2.4 billion search questions asked of Virtual Assistant Cortana, and more than 44.5 billion minutes spent using the new Microsoft ‘Edge’ browser.

Routine data collection is unlikely to concern most users – and has clearly been announced to show Windows 10’s success. Microsoft also casually notes that the new operating system, released in the summer of 2015, has been “Outpacing… Windows 8 by nearly 400%.”

The accelerating adoption of Windows 10, including among 22 million Enterprise and Education customers, offers Microsoft renewed hope for growing the user base of associated products, such as Azure cloud computing, Windows Phone and the impressive Office365.

If concerned, users can ‘turn off’ all feedback (aside from error reports) by setting the feedback option to ‘Basic’ in their settings.

Taking a more nuanced view, this admission illustrates an industry ever more capable (and willing) to be flexible with privacy concerns of customers in the quest for the perfect user experience.

 

Need Windows IT support and advice? Contact Lineal today: www.lineal.co.uk or 01271 375999


Apple iPhone 6S “3D Touch” Screen can measure ingredients

3D Touch

3D Touch technology shows potential

Apple’s iPhone 6S pressure sensitive 3D Touch screen can even be used to weigh small quantities of materials using a third-party application, users have discovered.

An iPhone 6S screen can be used to hold a measuring container, re-calibrated to zero with a tare function via a web app, and set to display the mass of ingredients placed in the container by measuring the downforce they exert on the 3D Touch screen.

An interesting proof of concept, expect to see this useful bit of technology spread beyond Apple’s iPhone – rumours have been circulating online that Samsung’s next flagship smartphone will also have a pressure sensitive screen.

For now the technology is not necessarily practical for actual cooking (unfortunately illegal uses might be entirely possible) because the maximum accurate weight is only 385 grams.

Expect to see more sensitive screens and wider measurement ranges in future iterations of the 3D Touch, and similar screens from rival smartphone makers as a new standard feature.

Now if only it could mix the ingredients too!

 

With over 25 years of experience – contact Lineal today for Apple IT Support: 01271 375999 or [email protected]


Lineal exhibit ShoreTel at Blue Frog Business Group Show

Telephone Systems

Telephone Systems on Show

Lineal recently showcased ShoreTel Connect Telephone systems at the first Blue Frog Business Group Show at Cedars Inn, Barnstaple.

ShoreTel’s cloud telephony operate over a business’s internet connection making the system more flexible for mobile working, more cost effective, and more accessible to small businesses.

Head of Technical Support services Matt Norris explained: “We were delighted to get the chance to exhibit ShoreTel at the North Devon business show. ShoreTel is a phone system designed for small teams looking to grow, or for those whose workplace is not a single location – so we knew it would be of great interest to small businesses at the show.”

The business group, run by Blue Frog Media, are planning for the trade show to be the first of many in the region.

Managing Director Mike Matthews praised the show, adding: “It was fantastic to see so many firms from the wider North Devon area represented in one place and doing business.”

“We’re hoping Lineal can contribute even more to the group in the near future.”

To learn more about how ShoreTel can transform your business communications, get in touch with us today: email [email protected] or call 01271 375999


New Lineal Website 2016

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Lineal are pleased to announce the launch of our new website for 2016.

The new website comes with additional features, and has been carefully designed to improve the user experience of our technical support customers and new users.

Managing Director Mike Matthews added: “We wanted the new website to give a fast, stress-free experience for those needing IT help, and to simplify the process of finding information on Lineal’s eight product areas.”

As ever more of our customers are taking up mobile working through their mobile or tablet device, the new website has been designed to be responsive to different screen sizes.

Web designer & developer Stephen Stanbury explained: “Downtime costs money, so Lineal needs to deliver IT solutions quickly. Our challenge was to build a website which was convenient and clear, to help all our users find what they need easily.”

“We’ll be adding new features in the near future, so please get in touch with us if you have any suggestions.”

Lineal’s flagship business management software SQLWorks is also set to relaunch a fresh website in the new year.

For help and assistance with all your IT needs, please contact Lineal today: 01271 375999 or [email protected]


The Windows 10 update you didn’t notice

 

Windows 10.1 updates security

With ‘Windows 10.1’ now barely a month old, and the Microsoft operating system already running on over 12 million business PCs, how fares Microsoft’s free updates strategy?

Windows 10.1 update was released with relatively little fanfare (be honest, you didn’t notice) adds features that, understandably with hindsight, might have been a distraction at the main Windows 10 release back in July.

Packaged within were mainly performance and security upgrades – Windows 10.1 will now boot almost 30% faster than an old Windows 7 system on the same device, the Cortana virtual assistant has some new handwriting recognition skills and there are new enterprise tools for mobile devices. Microsoft Edge runs smoother too, offering previews of tabs before viewing and syncing favourites across devices.

Most importantly, after recent corporate data breaches in the news, Microsoft have added a range of new security safeguards. These including ‘Windows Hello’, supporting enterprise grade biometrics including fingerprint and facial recognition – sadly currently only available for US users.

Aside from controversy surrounding user privacy then (if you didn’t notice your Windows 10.1 update, that’s maybe because Microsoft installed it automatically on your device without asking you) the first free update went ahead with relevant additions and limited fuss.

Starting free updates officially moves Microsoft into line with Apple’s OS X business model that has become the industry standard. Yet limited promotion of Windows 10’s ongoing development risks downplaying Microsoft’s progress.

Which would be unfair, because Microsoft is plainly taking extra care to develop the business security of their product range, including the excellent Office365, Microsoft Azure and now Windows 10.1. Microsoft is clearly listening to business’ fears, and businesses should welcome it.

 

For help and support with Microsoft enterprise IT, contact Lineal today.


Why your AirDrop isn’t working (and how to fix it)

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AirDrop must be prompted to recognise older Apple devices

Apple’s AirDrop tool has been a much praised addition to Apple’s software lineup – allowing Mac users to wirelessly transfer files from one Apple device to another in close proximity.

However users often report that their new Mac is unable to ‘see’ adjacent Mac devices, preventing them from using AirDrop.

The solution is surprisingly simple: look to the bottom of the AirDrop window on the newest manufactured device, where a small link reads “Don’t see who you’re looking for?” clicking this opens a new option “Search for an older Mac”, which widens the search to older devices running OS X or iOS.

There’s been no explanation from Apple as to why Airdrop is set up in this way, but enabling ‘Search for an older Mac’ allows a 2015 Macbook to find a previously invisible 2011 Macbook with ease, allowing you to begin transferring files.

Happy AirDropping!

 

Lineal have over 20 years of Apple expertise: contact us today via 01271 375999 or email [email protected]


Bloxx announces discontinuation of products

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Bloxx to become part of Akamai Technologies

Web filtering provider Bloxx have announced that they will be ceasing support for their products and services, following a shock email from the company’s Chief Executive.

The move comes as part of a cash deal takeover bid by cloud services firm Akamai Technologies, announced on 2nd November 2015, and will see an end to the sale of all Bloxx products.

Bloxx has a good reputation in the UK and beyond for delivering a strong feature set in their appliances that are used to filter online content delivered in sensitive environments. Their products are commonly implemented by educators, healthcare providers, local authorities and businesses.

Although existing contracts will be honoured, those who have invested in physical Bloxx hardware may well find the lifespans are now limited, with little indication of whether Akamai will offer suitable replacements.

Bloxx’s impressive record has drawn the attention of national media before, with the Edinburgh based-company receiving hate mail from teenagers unable to access restricted websites on school computers even with a range of proxies.

With online security stories dominating the news in recent weeks, wider awareness of the need for web, social media and email monitoring is likely to only increase demand for such products. It remains to be seen whether interested parties will consider a cloud-based offering from Akamai to be sufficient, especially when it comes to security and bandwidth management.

Need help with online content filtering and network security for your organisation? Speak to Lineal today: call 01271 375999 or email [email protected]


The hard disk is dead. Long live the SSD.

Here at Lineal we’re seeing more and more users ask for upgrades to Solid State Drives (SSDs) in our Repairs & Upgrades Shop. What is this best kept secret?

Solid State Drives are the modern replacement for your old computer hard disk, superceding the traditional magnetically-written hard disk with an integrated flash-based system more like a memory stick. Without fragile moving pieces any laptop equipped with an SSD is much more durable in the real world, where computers receive frequent accidental knocks, scrapes and shocks which could damage a traditional hard disk. No laptop is invincible, and for businesses looking to avoid expensive hardware repairs, upgrading to an SSD can be a shrewd investment.

Operating through intricate circuitry rather than a spinning mechanism, SSDs run silently and are much more power efficient, more environmentally friendly, and offer users extended battery life.

“No moving parts means an SSD is much more practical than your old computer hard disk.” explained Ian Meredith, Network Analyst at Lineal: “SSDs are more advanced, reading and writing data quicker, running cooler and less likely to need maintenance.”

Manufacturers are already pushing boundaries: Samsung recently announced the world’s fastest SSD ever. Weighing in at just 10 grams, the Samsung 950 Pro is a 1 TB monster SSD boasting read speeds of 2.5Gb per second, and write speeds of 1.5Gb per second.

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“It’s straightforward for us to replace the drives on both MAC and Windows Devices” added Ian: “SSD prices have plummeted recently and in our Repairs & Upgrades shop we can move all a client’s existing data across to the new drive once we’ve built it into their laptop.”

“With a routine SSD upgrade we can provide improved performance to users who need it, or peace-of-mind to those clients who fear their indispensible laptop’s hard-drive may be reaching the end of its life.”

 

Contact Lineal about upgrading your organisation’s IT with a Solid State Drive (SSD) today – call us: 01271 375999.


Lineal gets good view of Barnstaple Regatta

Lineal recently offered our photographic services to the 2015 Barnstaple Pilot Gig Regatta, hosted on the river Taw.

Managing Director Mike Matthews said: “It was fantastic for us to see such a popular event right here on Lineal’s doorstep at Castle Quay, Barnstaple. Crews came from every corner of North Devon and beyond, with spectators crowding onto the Strand and waterfront to get a good view. We were delighted to be able to photograph the spectacle for all of the participating rowers.”

“Capturing a large event like this can be a challenge because of the weather conditions and distances/obstacles involved – you need the right technology to get up close to the action as each race widens out. Being in the start boat allowed me to get up close, and sometimes very friendly, to the crews, with some of the exertion pictures not looking out of place at a gurning competition!”

The regatta drew in eight pilot gig crews from right across the wider North Devon and North Cornwall areas, with Ilfracombe Pilot Gig Club winning the regatta overall. North Devon’s beloved 22 Squadron’s Search & Rescue Helicopter from RMB Chivenor also performed a farewell flypast on the final day of its operations.

For help with all your IT needs, get in touch with Lineal today via: 01271 375999


Personal Computing with Mac just became less personal

iMac

Here at Lineal we’ve generally been impressed with the release of OS X El Capitan – but the release of Apple’s latest operating system has not come entirely without pitfalls.

Some of our own staff experienced printing problems for the Mac version of Microsoft Office 2016 – these have fortunately already been rectified in update version 10.11.1 by a humbly apologetic Apple.

One of the most notable surprises however was the outright removal of functionality that long-time Mac users have had from the earlier days of personal computing.

Apple’s Disk Utility app update has removed the ability to verify and repair disk permissions on your Mac, leaving users with no way to verify incorrectly installed programs with the correct disk permissions to read/write to their hard drive.

At Lineal we’ve always advised users to verify and repair disk permissions after major updates, and even some Apple software regularly flags up as in need of verification.

Apple has made two sweeping generalisations: firstly, that Mac users only need to run software that immediately cooperates with their hardware (a big assumption) and secondly that users will be content to let Apple worry about the details of their computer maintenance.

Personal computing today feels a little less personal. Mac users have become used to the idea that Mac updates are very reliable, and worthwhile installing promptly – yet the sudden removal of longstanding features puts this in doubt for the first time.

Should we all trust manufacturers? A question for Volkswagen.

Lineal can offer Tech Support for a range of Apple devices: get in touch with us today via 01271 375999 or contact us online. 

Flickr: M Dreibelbis

Punching above its weight – how ShoreTel helps SMBs outclass the competition.

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SMBs & ShoreTel

Presenting a professional face to the world relies upon efficient customer service, but if you’re just one small business starting out, how do you keep up?

ShoreTel’s Cloud Phone systems are a perfect example of how technology can be a force multiplier for SMBs allowing your small team to take on much bigger competition – and win.

Your goal should be to make dealing with your business stress-free and more convenient than bigger rivals. It’s no surprise that the UK Which? ‘Worst Customer Service’ Survey 2015 is topped by utility and telecoms companies – those with typically slow, large scale, poor quality interaction with customers over the phone.

A cloud-based phone system allows users to cleverly route incoming calls to the right place, by any method you choose – service level, skill matching, customer identity, caller location or simple priority. By deploying a smart call routing system to direct calls to the right person you can ensure that the customer spends as little time as possible holding on the line and gets their query answered.

In order to better serve customers when they call, ShoreTel’s unified communications platform can be configured to give members of your team the relevant details at their fingertips – such as simple screen pop-up containing a customer’s information. This helps your customer service team deal with queries faster, and in a more informed manner.

Being away from the phone need not be a barrier to SMBs either: voicemail and fax can also be routed onwards into transcribed email, so mobile working won’t hold you back from interacting with customers promptly. ShoreTel’s data also integrates with common CRM systems, seamlessly stitching the different strands of your business’ existing work flow together. Operating a business with a small staff, on the move, or across multiple locations? ShoreTel is made for you.

ShoreTel Connect’s Contact Centre is based around a monthly subscription service rather than a big hardware investment – a much more cost effective option for smaller businesses and ensuring a faster return on investment (ROI). Yet the true investment is in your reputation as a company – as a trusted business that is efficient and responsive to your customers’ needs.

Don’t get stuck holding: explore ShoreTel today.

To learn more, speak to somebody from Lineal today – call us on 01271 375999

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Cyber Crime hits the headlines

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Cyber crime is finally set to become the UK’s most common crime type, following inclusion in the latest crime figures from the Office for National Statistics (ONS).

This re-classification comes only days after news headlines emerged that an Eastern European crime group successfully used ‘Dridex’ malware to steal over £20m from UK bank accounts via thousands of infected PCs in the UK.

Cyber criminals are increasingly mounting more organised attacks on businesses, small and large – last year even U.S banking giant J.P Morgan suffered unfortunate press and a sudden plunge in its share price when digital thieves stole the personal information and contact details of more than 76 million customers.

The 2015 National Strategic Assessment from the National Crime Agency estimates that losses due to cyber crime in the UK now amount to a staggering £16 billion annually. The NCA also asserted that the theft of large amounts of private companies’ data still faces ‘considerable under reporting.’

Nowhere is this more threatening than for those in the financial services industry, where both reputations for reliability and access to funds make IT security of paramount importance, requiring compliance with the strictest procedures for identity validation, network safety and fraud detection.

All businesses need to be prepared for the future, where cyber crime is likely to become more sophisticated and UK companies may be expected to demonstrate greater data protection measures. This week Microsoft promoted it’s Financial Services Compliance program in connection with Office 365 – making assurances (aimed squarely at businesses in the financial sector) of direct access to staff and resources to ensure that Microsoft Office cloud services comply with financial security regulations.

Greater awareness of cyber crime amongst Government figures, the media and the public can only be a good thing, but ultimately it still remains very much up to the individual to ensure their IT systems are secure – before the worst happens.

 

More than 70% of businesses fail after significant data loss. Lineal can install a range of security measures to safeguard your business IT systems and data – enquire today via: http://www.lineal.co.uk/contact/

 

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View from the top: Lineal Reviews OS X El Capitan

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Apple launched the new OS X 10.11 El Capitan to Mac users yesterday, in the latest free update of its trademark operating system.

The new offering is not a revolution, but an evolution of Apple’s OS X Yosemite released last year, with the newest version including a host of tweaks to improve performance and ease of use.

Having test-driven the software, Lineal staff had the following initial verdicts on El Capitan:

  1. Immediate downloads are for die hard fans – even with 60+ Mbps download speeds, it took us several hours to download the full version today, less than one day after release. Conversely, some of our team managed to download it hours after release in under 20 minutes. Early download performance seems very inconsistent, presumably due to global load on Apple’s servers. For a more user-friendly experience, be patient and download over the weekend.
  1. We liked the new multitasking tools, including the Split View window management system highly reminiscent of Microsoft Windows 10, but even more useful on Apple’s smaller screen MacBooks.
  1. El Capitan improves performance behind the scenes, loading a test PDF file around 50% faster, and improving battery life in the process. Finder also shows a greater initiative, intelligently understanding ‘edited yesterday’ and similar phrases to speed up searching for your files.
  1. Safari finally gets a refresh that includes pinned tabs, allowing for a more efficient way to keep persistent information open. This has been possible in Chrome and Firefox for some time so it’s good to see improvements to Safari to complete the user experience compared to the rivals.
  1. Several of Apple’s most basic apps have received an overdue refresh – for example Notes, where users will find they can now add hitherto excluded images and video if needed, along with a few basic formatting options. Shake your mouse cursor and it will swell in size so that you can find it easily. Apple hasn’t changed – these are thoughtful touches.

Overall OS X El Capitan is a solid, if somewhat modest, revision to Apple’s software range, which clearly has not been rushed to release. The new features have been developed with care and the real draw is increased performance. Both are worth waiting a day or two for though, giving other users time to test the new system, and yourself a less stressful update.

Lineal can offer support and expertise for a range of systems, including various Mac devices – get in touch with us today via: http://www.lineal.co.uk/contact/

 


Smarter working: why you need Office 2016

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Microsoft Office 2016 is here: the staple of word processing, spreadsheets and presentation work everywhere is now available for single purchase on Windows 10 and Mac OS X.

Office 2016’s apps will look very familiar to existing customers – but Office 2016 is undoubtedly ‘smarter’ than any previous version of Office, with its most impressive new features aimed at boosting productivity for both home and business customers.

Take Microsoft’s new ‘Smart Lookup’ function for example – click a single word in a document and Office will web search that term (via Bing) within the window, allowing instant research.

Cleverly, Office 2016 will even infer from the context of the surrounding paragraph the exact meaning of the word being searched for, preventing irrelevant homonyms clouding your search results. A neat trick certainly, but also an important one for certain sectors – for instance helping children do school work with protection against loading inappropriate search results based on words with double-meanings.

It is a similar case with 2016’s new ‘Tell me’ function. Gone are the clunky help menus or cartoon paperclips – ‘Tell’ Word for a tool like ‘mail merge’ or ‘footnotes’ and the Office 2016 apps will not load search results, but immediately take you to the exact menu and function needed.

The latest version allows for collaborative working (finally catching up with rival Google Drive) with multiple users able to edit documents in real time with a visible tracked changes function, from remote locations if needed. As an added bonus, Office is integrated with Skype, aimed at making the process of collaborative working more easily communicated.

Part of productivity is personal though, so Office 2016 also introduces ‘Office 365 Planner’, an app aimed at time and project management. Even Outlook will attempt to shave a few minutes off your day by linking attachments from cloud-based OneDrive and introducing ‘Clutter’, an automated email filtering service which avoids distractions by pushing less relevant emails into a separate folder, helping you to best utilise your time. Office 2016 knows that time is worth money, and for some may be a very smart investment indeed.

 

Need advice on software for your business, or help migrating to Microsoft Office 365 services? Lineal can help – contact us today: http://www.lineal.co.uk/contact/

 


North Devon Show 2015

Lineal’s team were recently represented at this year’s North Devon Show, joining local businesses from across the area in advertising the best of North Devon. Hosted just outside Umberleigh on the A377 south of Barnstaple, the popular agricultural event draws large local and visiting crowds.

Managing Director Mike Matthews explained: “We’ve been working from North Devon for 28 years, and I’m always delighted to be able to represent Lineal alongside the region’s thriving businesses at the North Devon Show. The exhibitions always impress visitors with the diverse range of firms who operate here, how far afield our customers are, and what we’ve got to offer.”

Originally attending as a smaller business, Lineal has grown considerably since its very early days. In 2013, Managing Director of Lineal and Chair of the North Devon branch of the Federation of Small Businesses (FSB) Mike Matthews met with Prime Minister David Cameron at the show to speak about the issues facing local firms in the region.

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“Since last year’s show Lineal has gone from strength to strength” added Mike, “We’ve moved to new premises and enlarged our team with new staff and apprentices. In addition to developing our original products, we’re pleasedto be providing brand new services for our customers including: unified communications, Office 365, and disaster recovery services. I’m certain that by the time next Summer’s show arrives, we’ll have even more to bring to the table.”


Lineal Expands with new Premises

Lineal is pleased to announce its successful move from Loxhore to its new offices in Unit 7, Riverside Court, Barnstaple, North Devon. The new offices add increased capacity and will provide our customers with significantly more reliable connectivity for remote-access cloud services.

“Our new office is a step up for us” explained Head of Support Matt Norris, “We’re especially pleased that the new premises give us greater scope to interact directly with customers, to offer a wider range of services and equipment, and to invest in a larger team of staff for Lineal’s future.”

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In addition to private meeting rooms and equipment workshop, the Riverside Court site includes an enlarged staff working room and our Pearson VUE -authorised test centre. The new work space supports a team of ten, with a range of specialised disciplines crossing software development of our SQWLWorks software, technical support, consultancy, marketing and administration. With the move also come new products: Lineal now offers businesses the unified Communications platform Shortel, Office 365, and disaster recovery services.

Just off Castle Street, Barnstaple, contact details and directions to Lineal’s new offices at Riverside Court can be found on our website here.

We’re currently recruiting staff to join our growing team – you can learn more about our newest vancancies by clicking here.


Hot stuff: Amazon releases £50 Fire Tablet

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Online shopping giant Amazon have announced they will sell a budget tablet computer, the Fire Tablet, at an advertised price of just £50 from the end of September.

In possibly a promotional world first, Amazon will sell the Fire Tablet in a ‘six-pack’ for the cost of five tablets. Take note education sector; for under £1500 an entire class of 30 children could have personal access to this basic tablet computer.

Nor are there any indications that the Fire Tablet will be poor quality. Like many tablets the Fire will burn on a standard Android system, with the technical specs boasting a 1.3Ghz processor, 8GB of storage space, a 7-inch (171 ppi / 1024 x 600) screen and 7 hours of battery life, all fairly standard for the lower end of the tablet market.

Of course Amazon’s pitch is more strategic than it may first appear – the bargain handheld device allows the massive retail conglomerate another way to promote Amazon video streaming services, Amazon Prime, Kindle Books and other online shopping services.

But commercial clients too could benefit from working with low-cost handheld and mobile devices like the Fire Tablet – here at Lineal we’ve long argued that technology needs to suit your business, not vice versa. Portable access and low outlay means that these tablets allow your digital information to spread into less static or safe working environments – out of private offices and studios, into public places, onto construction sites, factory floors, classrooms, or the remotest of small businesses.

The cost of the device may even ignite interest among some users reluctant to risk moving to a tablet, encouraging them to finally give it a try.

Lineal can help match your tech needs to your business. Learn more here: http://www.lineal.co.uk/contact/

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Keeping your business IT secure – What’s the perfect password?

IT-Security

How to keep your IT Secure

Data breaches can lead to a massive loss of trust among customers, so how do you ensure your IT remains secure?

Despite what many online sign-up forms would suggest, the ‘strongest’ password is not necessarily long and complicated. Whilst complexity makes a password harder to guess or crack with a ‘brute force’ testing of combinations, most security breaches occur from stolen passwords, either physically or by malware attacks.

Very complex passwords do not help in this respect: users still need other IT security, such as antivirus software, errors are more common when typing (particularly on handheld devices) and employees may find complex passwords harder to remember – undermining data security by writing down their login details. The ubiquitous sticky note attached to the monitor is still a trusted solution to working with complex password policies in some organisations!

Routine password changes are a sensible precaution for most businesses, but can make it harder for employees to remember their passwords, leading to the same problem in which users are locked out of work accounts, copy passwords across accounts, or write passwords down at risk of theft.

Phrases can help avoid this problem by making passwords easier to recall: ‘Lineal15theB3st’ is preferable to a 15-digit numeral because a touch of personality adds memorability. Beware profanity though – just imagine trying to explain it to technical support later on!

Here at Lineal we’d also advise against ‘Remember Me’ automated sign-in functions, as well as Windows 10’s new Wi-Fi password sharing ‘Wi-Fi Sense’ Feature, as these make your chosen password redundant.

If you want to see where the future of online security is going, follow the money: most online banking incorporates a two-stage authentication process, requiring both a password and a unique alert code texted to the customer’s mobile phone for identification. This is already a free optional setting for Google, Facebook, Twitter and other popular websites.

Lineal’s advice is to stick to the following basics:

Avoid physical theft:

  • Don’t write your passwords down on a post-it note on your desk! Microsoft has a practical tip: if you absolutely must write a password down, do so in a safe place, without labeling it as a password or to which account it refers. Substitute words should also be used to hide the true password, for example writing ‘Fruit8£’ could refer to a password of ‘Apple8£’.
  • Don’t use an easily guessed word, such as your name, your company’s name, 1234, the name of something on your desk, the word ‘password’, or anything similarly obvious.
  • Never tell anyone your password, and change your password if you suspect it has been compromised.

Ease of Access:

  • If you struggle to remember your passwords, use a password storage program to store some of them. Remember to use a secure password for the program.
  • Mitigate against your own forgetfulness by setting up alternate password recovery options, allowing you to choose more varied, difficult passwords.
  • Consider where users will need to log in from – take full advantage of using numbers and special characters ( ! , £, %, * etc.) for keyboard users.

Preventing digital theft:

  • Use different passwords for your most important accounts, such as online banking.
  • Use two-stage authentication.
  • Maintain up to date anti-virus security software and firewalls on your work desktops, and don’t download untrusted software or open suspicious emails which could be phishing or contain password stealing malware.
  • Consult IT specialists to ensure office networks are protected from outside attacks.

Your security should always be strong enough to give peace of mind. Lineal can provide expert advice and support for securing your IT systems: why not get in contact with us here?

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iPhone 6S, 6S Plus and iPad Pro Release: Apple stays ahead of the pack

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This week saw the hotly anticipated release of the iPhone 6S and 6S Plus, Apple Inc’s flagship smartphone announced in their annual product release that has become as inevitable as the tides.

With the iPhone now accounting for something close to 70% of Apple’s revenue, the 6S and 6S Plus were the main attraction. The new design fixes old durability problems with a stronger case and tougher screen, but added features include the obligatory faster processor, a new rose gold colour choice, and an upgraded 12MP camera – all aimed at keeping ahead of the competition, at least when it comes to performance.

‘3D Touch’ is Apple’s newest technical innovation, making the screen of the company’s newest devices pressure sensitive. This gives users the illusion of screen depth by accurately judging the strength of the screen press, allowing for new capabilities like a ‘peek’ at an app with a gentle touch, and giving Apple another technical edge with which to play the long game.

Not that Apple’s thinking hasn’t been questioned: commercial clients may find the power to shoot high resolution 4k video enticing, but will likely be sceptical at how practical it is to save such high-quality video files on a smartphone.

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iPadPro_Pencil_Lifestyle2-PRINTIndeed, for a company whose founder’s dislike of the stylus is well documented, releasing a large tablet with a stylus appears an open invitation for criticism. Nevertheless this is exactly what Apple have now done, introducing the new iPad Pro, a 12.9 inch tablet, ostensibly optimised for creative use by designers, illustrators and other editors needing a larger screen.

The demonstration of the iPad Pro included the new $99 (£65) stylus, the Apple ‘Pencil’ effortlessly photoshopping a woman’s smile on screen, an illustrative but perhaps ill-chosen example that somehow made it through Apple’s press office without ringing media alarm bells. Appropriate use aside, the technology is nevertheless impressive: the Apple pencil combined with 3D Touch allows pressure sensitive brush strokes on screen drawn with great precision.

This year’s releases represent Apple maturing a little, yet still relying on groundbreaking technical features to stay ahead of the curve.  Apple Inc. shares actually slid two percent to close lower on Wednesday, with investors holding their breath to see whether the new products were enough to really ‘impress’ customers. The tech giant has arguably sacrificed some of the flamboyance of previous years’ releases to concentrate on the innovation needed to outpace rivals, and open more important doors for its own future, including in the form of its renewed invasion into our living rooms with the new Apple TV and tvOS complete with the long heralded AppStore.

Lineal has over 20 years of business experience with Apple Mac, including connecting your mobile devices for working on the move – why not get in touch with us today? http://www.lineal.co.uk/contact/

 


Facebook 'Pages' Function opens up shop to the World

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Facebook have announced that Facebook Pages will soon allow online sales, in a move expected to be welcomed by online businesses.

The popular social media website could potentially offer organisations access to the largest marketplace in the world, after Facebook recently made headlines for over 1 billion active users in the space of 24 hours. The competition is also likely to be fierce however, with over 45 million pages already in existence vying for attention.

Facebook pages currently include an option for a ‘Call to Action’ button like this one, allowing visitors to ‘Contact Us’, ‘Sign Up’, with similar ‘Donate’ options for non-profits, which will all receive a redesign.

Over the next month however, Pages will be granted access to new ‘Shopping’ and ‘Services’ sections, allowing a business to showcase their products for purchase or a range of professional services for hire. Additionally, Facebook are understood to be testing a voice-activated AI ‘assistant’ service, ‘M’, for both Facebook and the Facebook Messenger App, keeping pace with similar offerings from other giants of the tech world.

It would be a brave business which moved to Facebook sales alone, although some startups may attempt just that, eventually processing all payments through social media as a replacement for a traditional website.

But as the old saying goes: ‘Where there’s crowds, there’s business.’ A conventional internet banner advert is clicked-on merely 0.1% of the time, or one in a thousand views, perhaps tempting internet savvy companies to move more of their efforts to Facebook, a website millions of users log into (willingly) each day.

If you need technology to drive sales for your business, why not get in touch with Lineal? Contact us here: http://www.lineal.co.uk/contact/


Why your next desktop computer will fit in your wallet

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ASUS have announced their latest new desktop computer, the tiny ASUS Vivo Stick: a PC little bigger than a pocket highlighter.

Smaller businesses take note: it’s easy to imagine commercial clients making good use of such practical technology. At under 14cm long, the tiny Vivo stick resembles a USB memory stick and can be easily moved between hot-desks by mobile employees, or into premises too small for even the smallest of small-form desktop PC towers.

The Vivo Stick will run Microsoft’s new Windows 10 operating system via an Intel Cherry Trail Atom Processor, and can be plugged directly into any screen with an HDMI port. In addition to a micro USB port for power, Wi-fi and Bluetooth are combined with 2 spare USB ports and an audio socket to give the Stick the basic connections needed for everyday external devices: a mouse, keyboard and speakers.

Don’t expect performance miracles at this stage. Marginally superior to Intel’s lacklustre ‘ComputeStick’ offering back in April – the Vivo Stick incorporates only 2GB of memory and 32GB eMMC flash storage, although both Asus and Intel must correctly suspect that many users will find this more than sufficient for ordinary work tasks – email, word processing and other admin.

The low price will also help ensure market interest. Retailing at around only $129 in the US (around £85) ASUS’ Vivo Stick will likely be a cost-effective and portable option for entry-level personal computing, new startups, small businesses, and even presents a competitively priced alternative for computer labs and classrooms in the education market – any sector needing to equip users without ‘fixed’ workstations for basic IT needs.

If your business has some unconventional IT challenges – Lineal can help. Why not get in touch with us by clicking here: http://www.lineal.co.uk/contact/

 


Skylake processors begin new era for Intel

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Intel have announced the release of their new Skylake processors – their sixth generation of processor chips using multiple cores to combine greater processing power with lower energy consumption.

The new chips will boast around a 60% performance increase for a standard PC, with overclocking capabilities and other features clearly aimed at capturing the higher end of the gaming market and similar. There are also more rudimentary improvements behind the scenes: for example supporting multiple 4k displays, and optimising for new connections expected on the next generation of laptops, including USB Type-C and Thunderbolt 3.

Skylake’s greatest asset however will be remarkably more efficient power-use. Intel believe superior energy efficiency (and less overheating) will allow more devices to operate without the need for internal fans, saving device weight, size, manufacturing costs, environmental costs, maintenance on moving parts, and prices for consumers. Their smaller models, Core m3, m5 and m7, will also help corner the market on more portable devices, saving weight and critical battery life in the tablets and smartphones of the future.

Intel must realise their market is changing and that it will be harder to keep selling new processors. Both Microsoft and Apple now offer constant upgrades to their Windows 10 and OS X Yosemite operating systems via free downloads – such that users are no longer forced to buy a new computer or package when they wish to upgrade. The IDC estimated last November that new tablet sales were also slower than the industry expected, as users hold on to older, well-built devices longer than expected rather than purchasing newer models. Hard drive capacities, in devices of all sizes, will only increase.

This all leaves Intel with a sales challenge – how to sell computer hardware to a world that doesn’t necessarily need or covet new devices as regularly? Skylake must provide new opportunities to manufacturers to push the boundaries of what can be achieved with a better chip to drive fresh sales across the industry.

Expect to see Skylake processors become available by the end of 2015, with the PC market picking up the range fully in the New Year.

If you’d like to take advantage of Lineal’s advice and expertise, you can contact us online easily by clicking here: http://www.Lineal.co.uk/contact/

 


Windows 10 – Surviving your first two weeks

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Microsoft’s Windows 10 has been available to home PC users for more than two weeks now – but as more users get chance to test its features, how has the new operating system fared against the initial scrutiny of the news cycle?

With more than 67m devices now running Windows 10, some horror stories have already graced the internet post-migration. Not everyone has had an easy upgrade, with some users reporting touchpad or connectivity problems. Windows 10’s propensity to slideshow images, pulled from users’ ‘My Pictures’ Folder into the start menu, has caused the obvious hilarity. Some unfortunate early adopters found their PC displaying adult content from deep in their personal files played in an embarrassing slideshow.

The most widespread complaint though has been Microsoft’s new ‘Wi-Fi Sense’ feature. WiFi Sense by default allows your contacts and Skype friends shared access to your Wi-Fi network credentials without handing over a password. This has prompted serious security and privacy concerns.

The fuss here is not entirely without basis, with the tech community correctly noticing that even if Wi-Fi Sense doesn’t share access from your immediate friend on to a third party, in reality your immediate friend may share access to your network to a third party via their own Wi-Fi Sense if your friend has obtained the password first hand – either from you or via a written source.

Users merely need to turn off Wi-Fi Sense, but it’s important that those making the upgrade are aware of the need to make a decision over protecting their own network security.

Overall though, these problems are a shadow of the grief that Windows 8 gave Microsoft, and here at Lineal we’ve generally been impressed by the transition – the majority of our customers who have wanted to upgrade to the new operating system have done so without incident. The removal of Windows 8 style full-page apps, the introduction of the new Edge browser and the welcome return of the Start Menu have all been greeted warmly by a worldwide user base that has clearly felt listened too.

Most importantly, because some internet stories have reported lost files after upgrade, the golden rule still stands – if you have important data, always make sure this is backed up elsewhere, just in case.

If you’d like advice and support upgrading your systems – why not click here to see what Lineal could offer your business: http://www.lineal.co.uk/systems/


George wins Best Apprentice at the North Devon Journal Business Awards

Lineal is delighted to announce that our apprentice George Ward was successful in being awarded Best Apprentice at the North Devon Journal Business Awards on Friday.  George was joined for the presentation evening by Doug Matthews, Matt Norris, Ian Meredith, Mike Matthews, Will Adkin and Martyn Kay who were proud to be there as the winners were announced.

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Lineal Director escorts PM David Cameron around FSB show tent

FSB Chairman for North Devon, Mike Matthews, spent 25 minutes with Prime Minister David Cameron, Agricultural Minister Owen Patterson and PPC Peter Heaton-Jones, guiding them around the FSB tent at the North Devon Show on Wednesday 7th August.  They discussed problems for small business owners and the role of the Federation of Small Businesses.

David Cameron and Mike Matthews can be seen talking to Grace Rodgers at her table displaying products from her Bideford company – On The Horizon.

The FSB show tent was one of 2 chosen by the Prime Minister at the North Devon show yesterday.  Mike Matthews, who is Managing Director of IT company Lineal Software Solutions, had organised the tent to showcase a variety of North Devon Businesses and their products / services.  Mike took the PM and other VIPs around the displays, introducing them to the FSB members and highlighting the problems faced by small businesses in North Devon today.

Mike Matthews said “It has been 25 years since I first set up Lineal so that I could concentrate on the development of my business software SQLWorks.  The rural location of North Devon has its benefits, but manufacturing problems, increasing employment issues and the slow roll out of superfast broadband have all been seen as barriers to growth by the FSB members.”

At his party’s spring conference, David Cameron said “There’s only one strategy for growth we can have now and that is rolling up our sleeves and doing everything possible to make it easier for businesses to grow, to invest, to take people on….Back small firms. Boost enterprise. Be on the side of everyone in this country who wants to create jobs, and wealth and opportunity.”

Agricultural Minister, Owen Patterson, also accompanied David Cameron and Mike Matthews.  His interest was in the rural location and nature of many local businesses.  They discussed the obstacles presented to them, and how they are overcome with help from organisations such as the Federation of Small Businesses.