CrowdStrike Issue Hits Windows Updates

Systems around the world have faced a major outage following an issue with CrowdStrike security software blocking recent Windows Updates.

Thousands of organisations including airports, hospitals, train networks and financial exchanges have experienced widespread system issues as of Friday 19th July 2024 – with international media reporting long travel delays and difficulties transacting payments.

The issue is currently believed to impact:

  • Windows environments running Crowdstrike cyber security software, which is blocking a recent Windows update, resulting in systems being unable to restart.
  • Certain Microsoft cloud-services with back-end dependencies on systems operating CrowdStrike.

Affected systems restart into the infamous ‘Blue Screen of Death’ (BSOD) upon unsuccessful update. Updating PCs via physical access is a major challenge for organisations with large scale sites or remote operations spread over a wide geographic area.

CrowdStrike / Windows Issue

Please note that Lineal Managed Services are not affected by the current worldwide CrowdStrike / Windows update issue affecting systems around the world. As of 0630hrs UTC, a manual workaround is available for Windows installations affected by this third-party software error, to manually remove the obstacle to a successful update.

If you or any part of your organisation has been affected by this issue, please contact our team via our [email protected] or 01271375999. If you know of anyone who may be affected, please ask them to get in touch for assistance.

A number of potential fixes are recommended, however some involve disabling the CrowdStrike agent, potentially leaving a further cyber security vulnerability:

  • Either booting Windows into Safe Mode or the Windows Recovery Environment, and manually deleting ‘C-00000291*.sys’ from the CrowdStrike Directory, rebooting the host normally.
  • OR Booting in Troubleshooting mode, and renaming CS.Agent.sys via Command Prompt.
  • OR For virtual machines – mounting discs elsewhere to change the file blocking successful update.
  • OR using Microsoft Intune / another patch management platform to block any updates likely to be faulty if not yet applied.

However, as already noted by a number of Lineal engineers – resolving the problem is likely to involve complications where organisations have Bitlocker encryption deployed to the Windows environment.

If you or any part of your organisation have been affected by this issue, please contact our team via our [email protected] or 01271375999. If you know of anyone who may be affected, please ask them to get in touch for help.


The Future of Windows?

Microsoft have previewed a new ‘Windows App’, designed to be a centralised hub for hosted Windows desktops.

Currently in preview, the new Windows app is compatible with iOS, macOS, iPadOS, and web browsers, and offers the streaming of multiple Microsoft services via Windows 365, Azure Virtual Desktop, Microsoft Dev Box, and other Remote Desktop Services.

The app also facilitates multiple monitors, custom display resolutions and scaling, as well as device redirection for peripherals such as webcams, storage devices, and printers.

Hinting at a future where Microsoft seeks out new customers independent of their hardware, more like Google’s ChromeOS, the Windows App indicates a push by Microsoft to establish the operating system as a standalone cloud-based service in its own right.

The team responsible – a new ‘Windows and Web Experiences’ Team – have also been tasked with a number of related cloud-centric features, including dynamic search interface, a widgets system, and of course, Copilot AI integration.

For now however, the Windows app exclusively caters to Microsoft’s business accounts, omitting consumer accounts. Despite this there are indications that this may change soon: the app includes a sign-in prompt for personal Microsoft accounts, although this feature remains non-functional.


Windows Server 2012 reaches End of Life: What It Means for Businesses

Windows Server 2012 and R2, will officially reach its end of life on Tuesday 10th October 2023.

Scary. End of life (EOL) means that Microsoft will no longer provide updates, patches, or security fixes for Windows Server 2012 R2. This termination of support poses several challenges and risks to businesses that continue to use this platform past the EOL date.

We explore the ramifications of this for your business and examine how Lineal can play a role in shaping the future of your server infrastructure.

So, what are the issues now facing clients?

Security Risks: Without regular security updates, Windows Server 2012 becomes vulnerable to new and evolving cyber threats. Hackers often target systems running on unsupported software, as they are more likely to find unpatched vulnerabilities to grant unauthorised access to company data. Using server hardware outside of its product lifecycle hinders the ability to detect and respond to security incidents in real-time, increasing the window of vulnerability to cyber threats.

Compliance Issues: Many industries and regulatory bodies require businesses to maintain up-to-date and secure systems. Using an unsupported operating system like Windows Server 2012 can lead to compliance violations under Cyber Essentials and ISO Accreditations. 

How can Lineal resolve them?

  1. Upgrade to a Supported Server: The most straightforward option is to upgrade to a newer and supported Windows Server operating system. Windows Server 2019 or the latest version 2023 offers enhanced security, performance improvements all supported by our technical expert team.
  2. Migrate to the Cloud: Many of our clients are adopting cloud solutions like Microsoft Azure. These offers scalable, secure, and managed server solutions that eliminate the need for on-premises hardware alongside reducing the burden of server maintenance costs through pay-as-you-go and reservations payment models.
  3. Virtualisation: If a full server upgrade is not feasible immediately, consider virtualisation solutions like VMware. These allow you to run Windows Server 2012 in a controlled and isolated environment while planning your migration strategy meaning each virtual server can run its own operating systems independently.

The end of life of Windows Server 2012 signifies the importance of staying current with technology to ensure security, compliance, and compatibility. Our team is ready to assist your business in transitioning away to a more appropriate solution for securing your company’s data.


Farewell WordPad

Microsoft have announced the end of WordPad – declaring that the word-processing app will be removed from future versions of Windows.

The difficult middle-child of Microsoft’s three main word-processing apps was originally released for Windows 95, and always sat a little uncomfortably between Microsoft Word (which has remained a heavyweight of the word processing scene) and Notepad (a stripped back, plain-text editor.)

Able to edit rich text for free, but with many features missing, WordPad was beloved by students, techies and other irregular writers who either didn’t have, or couldn’t afford, a licence for Microsoft Word.

The app was offered for free with each new release of Windows as a kind of ‘teaser’ for Word itself – but didn’t support many important features such as footnotes, subscript, tables, numbered lists, indentation and other typesetting options needed for more formal work. For more than decade, it remained many people’s only way to open a Word document, and gave digital access on millions of lower-specification machines across the developing world.

But WordPad itself has not been updated since the ill-fated Windows 8, way back in 2012, and still looks somewhat reminiscent of Office 2007 a decade later. There are also more alternatives in 2023 – with Microsoft Word more affordable than ever as part of Microsoft 365 (both on the web and on the desktop), Google Docs chasing the education market, and free alternatives like Libre Office and Open Office winning over casual users.

Farewell WordPad!


End of an Era for Windows Server 2012

Windows Server 2012 and Server 2012 R2 will be declared end of life (EOL) as of 10th October 2023, after which the operating system will receive no new security updates.

This leaves organisations using Server 2012 with several options:

– Re-license and migrate to a newer operating system if hardware supports it.
– Migrate those server workloads into a cloud platform like Microsoft Azure.
– Replace those server workloads with web-based applications.
– Purchase new server hardware with a supported operating system.
– Purchase specialist Extended Security Updates (ESUs) until 2026.

Which option to choose depends on where a business is their replacement/hardware lifecycle, budgets and changing workplace requirements. For some, a move to a newer version of Windows Server (2016, 2019 or 2022) is still possible, but this isn’t the only option. Don’t forget to check out Lineal’s handy flow chart on what to do when faced with the choice of replacing a server.

How and when to replace servers is a complex question, and businesses increasingly have far more cloud-based and software-as-a-service (SaS) choices available than a decade ago. Bundled services like Microsoft 365 have increasingly replaced the on-premises Exchange server, the file server and more for many small organisations – making the heavy capital investment for a server impractical. In the face of increasing hardware and energy costs, running on onsite server also looks increasingly expensive.

In some ways the end of Server 2012 represents the end of an era – in 2012, server sales were just beginning to recover from the financial crash. A decade on, both PC and small volume server sales look bumpy, while the largest server manufacturers appear to be focusing ever more sales attention on the data centre market – where there is growing appetite for enterprise hardware driven partly by the hosting and increasing consumption of those same cloud services.

For many small businesses in particular, a Server 2012 box may have turned out to be the last on-premises server they would ever purchase.

 

For Technical support and expertise, please contact our team today.


New Microsoft Teams Launches

Microsoft has announced a new Teams experience for Windows, replacing the existing version with a faster, cleaner Teams app.

The new version seeks to dramatically improve user experience, introduces powerful-AI based tools to more users, and addresses performance issues that have crept into Teams since the platform’s astonishing success during the Covid-19 pandemic – which saw rapid adoption by organisations around the world and an explosion of new features.

Microsoft estimates the new communication and collaboration app is now twice as fast, but uses approximately 50% less system memory, completing initial loading in under 10 seconds compared to over 20 seconds in ‘Classic’ Teams in independent benchmarked testing.

Part of that extra speed – in loading, scrolling and searching – has been achieved by tidying many of the extra controls that have been added to teams, simplifying the design for a ‘cleaner’ viewing window. Users who need access to multiple accounts will also find it easier to switch between work environments.

Microsoft are also highlighting the extensive integration of ChatGPT AI tools in the form of Copilot – which debuted for Microsoft 365 a few weeks ago. Within Teams, AI assistance will be able to summarise meetings, write chat or documents on your behalf, and answering questions mid-discussion flow.

new microsoft teams for windows

While we’re not quite convinced about 3D avatars (!) the new Teams can highlight when individuals were speaking, automatically break long meetings into key ‘chapters’ for video review, redesigns Teams channels to feel more like the gathering point they’re intended to be, and use AI mid-chat in a way that has untold potential.

Overall the new design is more visually impressive, with customisation options that are available in public preview now, and available to Microsoft 365 users later in 2023.

 

For Microsoft 365 Expertise and support, please contact our team today.

 


Windows 11: everything you need to know about Microsoft’s latest OS

Windows’ latest operating system offering was unveiled today at their virtual event, boasting the arrival of the “next generation of Windows”.

The announcement comes somewhat of a shock to the tech world who were told that Windows 10 would be the final version of the Windows OS with over 1.3 billion user devices.

However due to the rapidly changing, hybrid working environment emerging from the pandemic and the announcement that Windows 10 would no longer receive extended support past 2025, it appears that Microsoft are updating the OS platform to incorporate the working from home demands from its users.

Microsoft CEO Natya Sadella agreed saying “We need to be empowered to choose the applications we run, the content we consume, the people we connect to, and even how we allocate our own attention”. He further stated that “operating systems and devices should mould to our needs, not the other way around.”

New centralised task bar interface layout in night mode

These demands are being met with features such as tighter integration with Microsoft Teams directly into the centralised task bar (a significant shift away from the attachments to Skype) and the blending of the Xbox Series X’s Auto HDR graphical enhancements along with Xbox Games Pass; both come pre-installed.

The focus of Windows 11 revolves around the simplification of the standard Windows user interface whilst increasing performance and multitasking functionality. Microsoft executive, Panos Panay revealed that Windows 11 Updates are 40% smaller that its OS predecessors and gone are the days of work being interrupted by Windows Updates as they now are downloaded and installed without the need for system shutdown.

Snap Layouts for compartmentalisation of multiple screens

Additionally, the new ‘Snap Layouts’ promote easier movement of apps to defined compartments of the screen for easier multitasking and the OS will remember collections of apps open on external monitors when the PC/Laptop is unplugged thanks to ‘Snap Groups’ – mirroring certain characteristics of the cancelled, dual screen Windows 10X project.

A further major change comes as part of the Microsoft Store which, through Microsoft’s partnership with Intel and Amazon, now allows developers to distribute their apps through the Microsoft Store without sharing revenue and Windows systems will be able to support Android apps using the Amazon AppStore. Developers can even use their own payment systems within the Microsoft Store.

Before today’s virtual launch, a first build of the OS was leaked allowing for a quick glimpse of the evolved ‘Sun Valley’ interface – with a Start Menu in the centre of the main task bar with a return of Windows Widgets in the form of an AI-powered personalised feed. Widget types include a news feed, maps and weather. This evolution of Widgets signals the quiet removal of the controversial Live Tiles introduced with Windows 8.

Windows 11 will be available as a free update to existing Windows 10 users requiring 64 GBs of storage and 4GBs of RAM, but only for ‘eligible PCs’ – those with two or more cores and a clock speed of 1GHz or higher.

A preview early test version of the new system will be released for app developers as part of the Windows Insider beta testing programme in the beginning of July 2021. A public access version is expected to be made available in October 2021 without new hardware speculated to be released alongside.

 


Microsoft announce end of support for Windows Server 2008

Support and security updates for Microsoft’s Windows Server 2008 and 2008 R2 operating systems will end in January 2020.

Customers operating Windows Server 2008 will then cease to receive security patches and other important system updates.

Around 70% of the world’s server operating systems are Windows based, with Server 2008 one of the most successful versions, still representing more than half of these installations as recently as 2016.

Users of Server 2008 and 2008 R2 have just over 6 months to decide whether to upgrade to a newer version of Windows Server (such as the long-awaited Server 2019, hardware permitting), replace servers with newer models, or migrate those server-based processes to a cloud-based platform, such as Microsoft Azure.

‘Mainstream’ Support for Server 2008 is unlikely to be extended – having already been granted temporary extensions, once from July 2013 to January 2015, and again to the final deadline next year.

As with previous operating systems, enterprise customers will have the option of purchasing ‘Premium Assurance’ support packages of different levels, to extend support as late as 2026 – but as with other legacy Windows products, for increasingly high associated costs.

Businesses will need to weigh up for how long they can afford to delay upgrading, or depending on the physical server hardware, whether it makes more sense to spurn the licensing costs of upgrading the Windows Server version and go directly to either the cloud, or a new server.

 

For IT infrastructure support and expertise, please contact our team today.


Smarter working: why you need Office 2016

10.-Office-365-Planner-Charts-View

Microsoft Office 2016 is here: the staple of word processing, spreadsheets and presentation work everywhere is now available for single purchase on Windows 10 and Mac OS X.

Office 2016’s apps will look very familiar to existing customers – but Office 2016 is undoubtedly ‘smarter’ than any previous version of Office, with its most impressive new features aimed at boosting productivity for both home and business customers.

Take Microsoft’s new ‘Smart Lookup’ function for example – click a single word in a document and Office will web search that term (via Bing) within the window, allowing instant research.

Cleverly, Office 2016 will even infer from the context of the surrounding paragraph the exact meaning of the word being searched for, preventing irrelevant homonyms clouding your search results. A neat trick certainly, but also an important one for certain sectors – for instance helping children do school work with protection against loading inappropriate search results based on words with double-meanings.

It is a similar case with 2016’s new ‘Tell me’ function. Gone are the clunky help menus or cartoon paperclips – ‘Tell’ Word for a tool like ‘mail merge’ or ‘footnotes’ and the Office 2016 apps will not load search results, but immediately take you to the exact menu and function needed.

The latest version allows for collaborative working (finally catching up with rival Google Drive) with multiple users able to edit documents in real time with a visible tracked changes function, from remote locations if needed. As an added bonus, Office is integrated with Skype, aimed at making the process of collaborative working more easily communicated.

Part of productivity is personal though, so Office 2016 also introduces ‘Office 365 Planner’, an app aimed at time and project management. Even Outlook will attempt to shave a few minutes off your day by linking attachments from cloud-based OneDrive and introducing ‘Clutter’, an automated email filtering service which avoids distractions by pushing less relevant emails into a separate folder, helping you to best utilise your time. Office 2016 knows that time is worth money, and for some may be a very smart investment indeed.

 

Need advice on software for your business, or help migrating to Microsoft Office 365 services? Lineal can help – contact us today: http://www.lineal.co.uk/contact/

 


Windows 10 – Surviving your first two weeks

windows10desktop

 

Microsoft’s Windows 10 has been available to home PC users for more than two weeks now – but as more users get chance to test its features, how has the new operating system fared against the initial scrutiny of the news cycle?

With more than 67m devices now running Windows 10, some horror stories have already graced the internet post-migration. Not everyone has had an easy upgrade, with some users reporting touchpad or connectivity problems. Windows 10’s propensity to slideshow images, pulled from users’ ‘My Pictures’ Folder into the start menu, has caused the obvious hilarity. Some unfortunate early adopters found their PC displaying adult content from deep in their personal files played in an embarrassing slideshow.

The most widespread complaint though has been Microsoft’s new ‘Wi-Fi Sense’ feature. WiFi Sense by default allows your contacts and Skype friends shared access to your Wi-Fi network credentials without handing over a password. This has prompted serious security and privacy concerns.

The fuss here is not entirely without basis, with the tech community correctly noticing that even if Wi-Fi Sense doesn’t share access from your immediate friend on to a third party, in reality your immediate friend may share access to your network to a third party via their own Wi-Fi Sense if your friend has obtained the password first hand – either from you or via a written source.

Users merely need to turn off Wi-Fi Sense, but it’s important that those making the upgrade are aware of the need to make a decision over protecting their own network security.

Overall though, these problems are a shadow of the grief that Windows 8 gave Microsoft, and here at Lineal we’ve generally been impressed by the transition – the majority of our customers who have wanted to upgrade to the new operating system have done so without incident. The removal of Windows 8 style full-page apps, the introduction of the new Edge browser and the welcome return of the Start Menu have all been greeted warmly by a worldwide user base that has clearly felt listened too.

Most importantly, because some internet stories have reported lost files after upgrade, the golden rule still stands – if you have important data, always make sure this is backed up elsewhere, just in case.

If you’d like advice and support upgrading your systems – why not click here to see what Lineal could offer your business: http://www.lineal.co.uk/systems/