Horizon Collaborate v2 is here!

Gamma Communications have officially released a new version of their flagship ‘Collaborate’ softphone app for desktop and mobile.

Collaborate extends your work phone functionality to a convenient app that runs across many device types, allowing phone system users to escape their desk phone, and communicate from a far wider range of workplace environments – as well as route calls intelligently in the cloud, regardless of the physical layout of the organisation.

With nearly three-quarters of a million Horizon end-users across the UK, Gamma Horizon’s cloud-hosted phone systems are already a technology titan of the British workplace.

But that workplace is ever-changing – with huge numbers of knowledge-workers operating either remotely from home, via co-working spaces, while travelling or across multiple sites, phone users are no longer anchored to a plastic deskphone.

Openreach are also scheduled to completely turn off the traditional analogue PSTN network (including ISDN) by 2025, forcing businesses to choose the future of their telecoms.

Version 2 introduces a significant visual refresh to the platform, and already appears more reliable in typical marginal call scenarios (such as when transferring external calls with mobiles.) In addition to immense bolt-on phone flexibility, Collaborate also adds Instant Message, Video/Conference Calling, Status Notification and more under one roof, for a convenient unified communications solution that is perfect for small to medium-sized organisations.

Collaborate Version 1 users will receive prompts to update from the legacy version from April 11th, which is expected to be moved to end-of-life in the near future.

For telecoms expertise and support, please contact our team today.

 


Make Microsoft Teams your Phone System

Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.

Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.

But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.

teams phones

Poly CCX Series Teams Phone Handsets

This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.

Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.

teams phone system licensing

All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.

With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.

Gamma, whose popular Horizon system operates nearly half a million UK business phone seats, are also giving every sign that Teams Direct Routing will also be the more cost-effective choice when compared to Microsoft’s own call plans.

Teams Direct Routing is likely to prove an extremely popular choice for companies seeking to modernise, and ‘get the most’ out of Teams. Take our advice: this one is going to be big.

 

For more information on Microsoft 365 and Teams, click here.

For more information on Microsoft 365 licensing, click here.

For more information on how Microsoft Teams can be deployed as a full phone system, please contact our team today.


Gamma Roadshow 2020

We recently attended the 2020 Gamma Communications Roadshow at Stamford Bridge – hearing the latest business telecoms and technology trends from across the UK. But what do businesses need to be aware of?

 

Clock Ticking for ISDN

BT will officially turn off all ISDN services by 2025, with the ‘stop-sell’ order coming as early as 2023.

With UK businesses just getting used to putting ‘2020’ on paperwork, this is no longer a drill – if your phone system uses ISDN, your business needs to begin preparing to switch to a digital services such as SIP or better still, a hosted VOIP platform.

There are perhaps as many as 1.5 million ISDN channels still in use by businesses across the UK. Gulp.

 

Ultrafast Fibre Rollout Gathers Pace

Superfast broadband (‘Fibre to the Cabinet’ or FTTC) prices are falling all the time, but the big story of the decade is likely to be the steady roll-out of ultrafast ‘Fibre to the Premise’ to many more businesses – to around 40% availability over the next few years.

Salisbury is the first single-year rollout ‘test’ area trialling complete fibre infrastructure (booking a new copper line in the Salisbury area is likely to be rejected).

Interested in fibre for your area? Perhaps you should speak to your friendly neighbourhood IT provider…

 

Not all 5G is born equal

We’ve known for a while how the smallest of the UK’s four mobile networks (Three Mobile) is arguably in the best position to deliver data, although it’s now becoming clear Three has an enviable technical advantage over some of the other major providers – and is even using the cheeky marketing slogan: ‘If it’s Not Three, It’s Not Real 5G’.

The reserved spectrum range favours Three to such an extent that EE/BT, O2 and Vodafone have all submitted strongly worded complaints over preferential access. Gulp.

 

Microsoft Teams Telecoms Emerges

Among Gamma’s most exciting news was the announcement of a Direct Call Routing service for Microsoft Teams – which effectively plugs into the back of Teams and Microsoft’s ‘Phone System’ PBX add-on, to turn your Microsoft Teams software into a fully fledged business phone system.

teams phone

Until now Microsoft’s Teams platform has been a strong option for video/audio conferencing, screenshare, instant messaging and collaboration – but have always lacked the more robust business call-handling feature-set of true phone systems, or suffered from a shortage of physical handsets. With both of those challenges solved by Gamma and the Teams app available on a variety of devices, it’s easy to imagine Teams phones appearing on desks.

Direct Routing for Teams is expected from April 2020. The final pricing is likely to be somewhere in the region of between £15-25 a month per user (including Microsoft Office licensing) – finally unifying telecoms under the same single user account as Microsoft Office 365 hosted email, files storage, office apps and collaboration software. Watch this space.

 

For communications services and expertise, please contact our team today.


Gamma Roadshow 2017: Reporting Back

Lineal’s foreign correspondent this week travelled to London for the Gamma Roadshow 2017: where a host of Gamma’s most interesting new products and services were showcased to a capacity crowd at the Barbican.

Gamma’s extremely flexible cloud-based telecoms offering has been one of Lineal’s most popular new products, and has taken the wider business telecoms sector by storm: with more than a quarter of a million Gamma Horizon phones now in use across the UK.

As a Accredited Gamma Partner, we were most impressed with:

  • Special pricing for the educational and charity sectorskeeping Horizon phone systems competitive in sectors where cost-effectiveness is especially important.
  • Cloud compute – Gamma’s partnership with Amazon web services offers the chance for companies who had previously moved their PBX to the cloud to begin virtualising other server assets as well, where the limits of technical knowledge would have held many back. It’s early days for Gamma’s Cloud Compute, but expect this to begin making waves in the IT world.
  • New integrator options: the full list of CRM systems which integrate directly with ‘call-to-click’, shared contacts directories and more, is now exhaustive, with Gamma adding TAPI integration – it’s hard to imagine that Horizon won’t fit your existing software.
  • Converged – Gamma mobile enters the big leagues, with Gamma Sims that run a ‘roaming in the UK’ system named ‘Multinet’ and using the native dialler of the phone. Without the need for an App, this is true mobility, and your mobile really will be a true extension of your Gamma landline.
  • PCI Compliance – the extraordinary flexibility of Gamma Horizon phone systems had only been held back in more sensitive environments by it’s own call recording, which hadn’t been PCI compliant. New tools for PCI compliance change this, and opens up Gamma’s phone systems to payment centres for the first time.

The Gamma Roadshow is a chance for UK Gamma Partners to give feedback and receive news on Gamma’s latest developments – with this year’s roadshow, Gamma have clearly acted on that feedback and their voice, data, mobile and cloud computing platforms are stronger for it.

For communications expertise and support – contact Lineal today.