Are Microsoft Teams and Skype for Business about to merge?
Teams and Skype for Business – Microsoft’s two key communication applications may be about to merge, following a series of leaked hints from the Office 365 message centre.
Microsoft Teams – Redmond’s answer to easy-use messaging and group sharing apps for business (think Slack, or Basecamp) that have seen massive growth in popularity, already looks visibly similar to the Skype for Business client on Mac, and it’s easy to imagine the two becoming a single, powerful unified communications product.
Quite whether Skype for Business or Teams would be cut is an interesting dilemma. Despite a slow start, Skype for Business has proved very successful in the telecoms world – expanding to cover video conferencing, Outlook calendar integration and other established business functions, whilst Teams is still in its early stages.
Microsoft Teams though is clearly closer in concept and execution to the ‘appy’, casual platforms that, quite frankly, Microsoft wishes it was as cool as. This is also where the unified communications industry is heading generally: mobile friendly, cross channel communication apps with unimaginable technical wizardry happening unseen in the cloud.
Believe it or not, Slack has been around since 2013. Basecamp even longer. ShoreTel recently announced the new ShoreTel app, replacing their old mobility client with a mobile friendly, cross-platform, cloud-based, messaging and VOIP collaboration platform. Microsoft (traditionally very slow to any new party) must surely arrive eventually.
This is in part because the generation that have grown up with WhatsApp and Facebook Messenger simply don’t see messaging and audio as separate realms, and are noticeably more open to the idea of a business application with something of the ‘look and feel’ of social media.
Merging the two makes excellent commercial sense for the unstoppable business behemoth that is Microsoft, and would park the tanks on several lawns at once.
Contact the IT and communications specialists – speak to Lineal today: 01271 375999
Perhaps no industry moves faster than the world of telecoms, with traditional business PBX phone systems looking increasingly ancient on the wall.
At Lineal we’ve been impressed at just how quickly technology has advanced to support far greater user mobility, more flexible deployments, wider integration and dramatically lower costs.
Businesses (and other organisations) have more choices open to them than ever before – we look at 3 of our favourite options that make much more sense than struggling on indefinitely with prehistoric communications.
ShoreTel’s on-site phone systems have been some of the best for years, and their Connect platform continues to impress.
Connect is available as either a feature-rich and scalable ‘on-site’ system (more familiar to a normal enterprise workplace), or in the cloud (an option increasingly popular with the sub-25 user smaller business market looking to avoid heavier upfront expense or where users are split across multiple offices.)
The Californian company’s handsets are simply the best we’ve ever seen, durable and well-built with clear and effective controls. The noise cancellation built into every handset is so effective it has to be experienced to be believed.
Yet it is ShoreTel’s software (intellectual property so well regarded that telecoms behemoth Mitel has spent several years manoeuvring to purchase the entire company) where the real innovation lies.
A cross-platform, smartphone friendly, cloud-based collaboration and instant messaging unified solution more akin to Slack, Basecamp or Microsoft Teams, ShoreTel takes everything to a whole new level of integration. The onscreen client for Windows/Mac is already a superbly intuitive piece of design, but is increasingly becoming part of a bigger software offering that feels identical across lots of devices and screen sizes.
For maximum flexibility and features at competitive pricing, look no further than one of the UK’s fastest growing business telecoms providers.
Gamma Horizon replaces your boxy on-site PBX with subscriptions to a virtual equivalent in a UK data centre, with VOIP handsets that operate over the internet. 4000 minutes a month are included as standard per phone, sufficient for even the most talkative callers using the cloud-based system.
This brings some major advantages: the phones themselves should work anywhere with an internet connection and power supply (router permitting) allowing one cohesive ‘system’ to cover multiple sites or home offices. The number of subscriptions can be increased or decreased to balance requirements against cost, or to fit with seasonal businesses. More complex features such as advanced call-routing, auto-attendant, smart-phone apps and scheduling are also available, and all the phones in a system will obey the configuration set in the online web portal, wherever they’re located.
Handsets connected to Horizon look and feel like any traditional phone systems in use, with Polycom’s business-like HD Voice hardware our recommendation (portable DECT and conference phones are also available.)
Calls between Gamma phones are free of charge, with other special deals available to Gamma broadband customers. The UK small/medium business sector appears to love the flexibility of Gamma Horizon, so it’s little wonder there are already more than a quarter of a million endpoints out there.
Skype for Business
Why pay for a phone on your desk? Sure, we all find something very reassuring about the heft of a piece of well-manufactured plastic, but when we so many people use laptops and carry smartphones anyway, many businesses will correctly reason that the extra expense is not *actually* mandatory.
Internal calls between users and instant messaging are free, and integration with Microsoft Exchange allows your Outlook calendar meetings to sync up with the on-screen client. Video conferencing is (surprisingly) smooth and reliable, even on low bandwidth connections, and with handy options for screen sharing and group meetings also available – again at no extra cost.
Add PSTN licensing however (for a fraction of a normal call plan), and Skype’s business version allows you to dial outside Skype for Business to any phone, becoming a fully fledged unified communications solutions and replacement for traditional phone systems.
Skype for Business is brilliant for dispersed teams, mobile-workers and anyone seeking a low cost collaboration solution. More advanced call-routing and auto-attendant options are still being developed, leaving Skype for Business still some way short of an enterprise phone system in the cloud for now, but for businesses looking for a cost-effective next-generation digital transformation, such an option could be ground-breaking.
… and for those who still find a soft-phone a step too far, Skype for Business can still be ‘plugged-in’ to many SIP desk phones or conference phones, for a more familiar call experience.
Lineal recently showcased ShoreTel Connect Telephone systems at the first Blue Frog Business Group Show at Cedars Inn, Barnstaple.
ShoreTel’s cloud telephony operate over a business’s internet connection making the system more flexible for mobile working, more cost effective, and more accessible to small businesses.
Head of Technical Support services Matt Norris explained: “We were delighted to get the chance to exhibit ShoreTel at the North Devon business show. ShoreTel is a phone system designed for small teams looking to grow, or for those whose workplace is not a single location – so we knew it would be of great interest to small businesses at the show.”
The business group, run by Blue Frog Media, are planning for the trade show to be the first of many in the region.
Managing Director Mike Matthews praised the show, adding: “It was fantastic to see so many firms from the wider North Devon area represented in one place and doing business.”
“We’re hoping Lineal can contribute even more to the group in the near future.”
To learn more about how ShoreTel can transform your business communications, get in touch with us today: email [email protected] or call 01271 375999
A cloud-based phone system allows users to cleverly route incoming calls to the right place, by any method you choose – service level, skill matching, customer identity, caller location or simple priority. By deploying a smart call routing system to direct calls to the right person you can ensure that the customer spends as little time as possible holding on the line and gets their query answered.
In order to better serve customers when they call, ShoreTel’s unified communications platform can be configured to give members of your team the relevant details at their fingertips – such as simple screen pop-up containing a customer’s information. This helps your customer service team deal with queries faster, and in a more informed manner.
Being away from the phone need not be a barrier to SMBs either: voicemail and fax can also be routed onwards into transcribed email, so mobile working won’t hold you back from interacting with customers promptly. ShoreTel’s data also integrates with common CRM systems, seamlessly stitching the different strands of your business’ existing work flow together. Operating a business with a small staff, on the move, or across multiple locations? ShoreTel is made for you.
ShoreTel Connect’s Contact Centre is based around a monthly subscription service rather than a big hardware investment – a much more cost effective option for smaller businesses and ensuring a faster return on investment (ROI). Yet the true investment is in your reputation as a company – as a trusted business that is efficient and responsive to your customers’ needs.
Don’t get stuck holding: explore ShoreTel today.
To learn more, speak to somebody from Lineal today – call us on 01271 375999