Microsoft have previewed a new ‘Windows App’, designed to be a centralised hub for hosted Windows desktops.

Currently in preview, the new Windows app is compatible with iOS, macOS, iPadOS, and web browsers, and offers the streaming of multiple Microsoft services via Windows 365, Azure Virtual Desktop, Microsoft Dev Box, and other Remote Desktop Services.

The app also facilitates multiple monitors, custom display resolutions and scaling, as well as device redirection for peripherals such as webcams, storage devices, and printers.

Hinting at a future where Microsoft seeks out new customers independent of their hardware, more like Google’s ChromeOS, the Windows App indicates a push by Microsoft to establish the operating system as a standalone cloud-based service in its own right.

The team responsible – a new ‘Windows and Web Experiences’ Team – have also been tasked with a number of related cloud-centric features, including dynamic search interface, a widgets system, and of course, Copilot AI integration.

For now however, the Windows app exclusively caters to Microsoft’s business accounts, omitting consumer accounts. Despite this there are indications that this may change soon: the app includes a sign-in prompt for personal Microsoft accounts, although this feature remains non-functional.

Microsoft Copilot will release to users worldwide from 26th September 2023.

The flagship natural language AI tool that previewed back in March of this year brings ChatGPT functions to a whole range of Microsoft productions including your favourite Microsoft 365 apps, Azure, Bing and into Windows itself.

At a colourful launch event in New York, Microsoft CEO Satya Nadella debuted the official release of Copilot and demonstrated ways AI can revolutionise everyday tasks – whether that be writing emails, interpreting or generating images, transcribing handwriting into maths, or intelligently answering questions.

Copilot assistance aims to make Microsoft 365 apps including Teams, Word, Excel and more increasingly powerful – with users able to simply request complex data handling tasks rather than manipulating the data manually themselves. For more creative work, Copilot can also generate visual results within longstanding Microsoft apps like Paint.

This presents some fascinating opportunities for companies using the Microsoft 365 suite – common tasks such as ‘Re-write this email more professionally’, ‘Summarise this meeting’ and ‘Make me a set of PowerPoint slides based on this document’ would all be achievable within a few seconds.

Features from the Bing public preview have also made it into the release version – with users able to choose ‘More Creative’ ‘More Balanced’ and ‘More Precise’ language options to give the AI’s output a different tone, and draw on the wider web-based dataset that is previously unknown to the user.

For example, in another impressive example of Copilot using web and user data intelligently, an American user uploads a photo of a UK plug adaptor and asks ‘Will this work in London?’ Copilot is not only able to check based on an understanding of the image, but understands what the user means by ‘work’ and is able to confirm that the plug is the correct choice.

Some interesting guard rails have also been rolled in – Microsoft have previously stated that a firebreak exists between user data and the web dataset used to train the AI, but Copilot can use both to respond to prompts. Images created using the next version of DALL.E will also be crytographically signed as ‘Created by AI’, effectively signing the content as AI-generated.

Copilot will soon begin appearing to most users on the Windows toolbar – coinciding with the new upgrade of Windows 11 that is due on 26th September. Within Microsoft 365, Copilot Chat functions will begin appearing in app updates for Enterprise licence customers from 1st November 2023.

For Microsoft expertise and support, please contact our team today.

Microsoft have announced the end of WordPad – declaring that the word-processing app will be removed from future versions of Windows.

The difficult middle-child of Microsoft’s three main word-processing apps was originally released for Windows 95, and always sat a little uncomfortably between Microsoft Word (which has remained a heavyweight of the word processing scene) and Notepad (a stripped back, plain-text editor.)

Able to edit rich text for free, but with many features missing, WordPad was beloved by students, techies and other irregular writers who either didn’t have, or couldn’t afford, a licence for Microsoft Word.

The app was offered for free with each new release of Windows as a kind of ‘teaser’ for Word itself – but didn’t support many important features such as footnotes, subscript, tables, numbered lists, indentation and other typesetting options needed for more formal work. For more than decade, it remained many people’s only way to open a Word document, and gave digital access on millions of lower-specification machines across the developing world.

But WordPad itself has not been updated since the ill-fated Windows 8, way back in 2012, and still looks somewhat reminiscent of Office 2007 a decade later. There are also more alternatives in 2023 – with Microsoft Word more affordable than ever as part of Microsoft 365 (both on the web and on the desktop), Google Docs chasing the education market, and free alternatives like Libre Office and Open Office winning over casual users.

Farewell WordPad!

Microsoft has announced a new Teams experience for Windows, replacing the existing version with a faster, cleaner Teams app.

The new version seeks to dramatically improve user experience, introduces powerful-AI based tools to more users, and addresses performance issues that have crept into Teams since the platform’s astonishing success during the Covid-19 pandemic – which saw rapid adoption by organisations around the world and an explosion of new features.

Microsoft estimates the new communication and collaboration app is now twice as fast, but uses approximately 50% less system memory, completing initial loading in under 10 seconds compared to over 20 seconds in ‘Classic’ Teams in independent benchmarked testing.

Part of that extra speed – in loading, scrolling and searching – has been achieved by tidying many of the extra controls that have been added to teams, simplifying the design for a ‘cleaner’ viewing window. Users who need access to multiple accounts will also find it easier to switch between work environments.

Microsoft are also highlighting the extensive integration of ChatGPT AI tools in the form of Copilot – which debuted for Microsoft 365 a few weeks ago. Within Teams, AI assistance will be able to summarise meetings, write chat or documents on your behalf, and answering questions mid-discussion flow.

While we’re not quite convinced about 3D avatars (!) the new Teams can highlight when individuals were speaking, automatically break long meetings into key ‘chapters’ for video review, redesigns Teams channels to feel more like the gathering point they’re intended to be, and use AI mid-chat in a way that has untold potential.

Overall the new design is more visually impressive, with customisation options that are available in public preview now, and available to Microsoft 365 users later in 2023.

For Microsoft 365 Expertise and support, please contact our team today.

Microsoft have announced plans to throttle, and eventually block, emails sent from on-premises and hybrid Microsoft Exchange Servers that remain unpatched.

“Persistently vulnerable” servers will receive incrementally stricter controls, beginning with throttling (delayed delivery) up to and including a complete block beyond 90-days, preventing onward delivery to other Microsoft-based email accounts such as those in Microsoft 365/Exchange Online and Outlook.com.

The dramatic move puts yet another large question mark over organisations relying on on-premises Exchange server hardware. While Exchange 2003, 2007, and 2010 are now rare, Exchange 2016 still remains in surprisingly widespread use, and many copies of Exchange 2019 are not regularly patched against known vulnerabilities.

Extra controls will apply to servers that run on outdated or unsupported software or haven’t been patched against known security bugs – to help Exchange admins identify unpatched or unsupported on-premises Exchange servers, and allowing them a chance to upgrade or patch before they become security risks.

Recent times have seen a string of major vulnerabilities against Exchange server – including by the Chinese hacking group Hafnium.

Even in 2023, A simple Shodan search still shows thousands of Internet-exposed Exchange servers, with many still waiting to be secured against attacks targeting them with ProxyLogon and ProxyShell exploits, two of the most exploited vulnerabilities from 2021.

For cyber security advice and expertise, please contact our team today.

Microsoft has announced a GPT-4 powered AI assistant for the Microsoft 365 Office apps named ‘Copilot’, in an impressive array of preview videos.

Copilot promises to bring OpenAI’s groundbreaking natural language assistant into Word, Excel, Outlook, Powerpoint, Teams and more – helping users to write documents automatically with prompts, analyse spreadsheets and more.

Copilot can also use other Office documents as its source material, allowing powerful cross referencing commands such as ‘Make a Presentation based on my notes in Document.docx’, or copy styles based on examples of your other work.

The new tool, announced at Microsoft’s ‘Future of Work’ event in March, follows a string of recent Chat GPT related developments for the tech giant – which Microsoft promises to dramatically cut the time required to produce first-drafts, as well as rapidly cross-reference with data the user doesn’t have to hand.

Within Microsoft Teams, Copilot promises to summarise meetings based on text analysis of the transcript, or even recap for late attendees based on what they have missed.

Unlike the original ChatGPT version 3 preview, Copilot promises to implement some of the advances used in the trial version of Bing – with references and links embedded inside the AI’s responses demonstrating why it chose that answer.

Don’t expect to see Chat GPT 4 doing all your work for you quite yet though – Copilot remains in a trial phase with twenty select Microsoft customers, with the preview set to expand in coming months. (No Clippy, I wasn’t trying to write a letter – Copilot will do it for me.)

For Microsoft 365 expertise and support, please contact our team today.

Microsoft have acknowledged a critical new zero-day vulnerability with Outlook, that does not require any user interaction with an email to be triggered.

Reported by the Ukrainian Computer Emergency Response Team (CERT) to Microsoft and graded 9.8/10 on the severity scale according the NIST, the exploit is believed to have already been used by a “Russia-based threat actor” in attacks against European targets across government, transport, energy and military sectors.

The exploit (CVE-2023-23397) abuses the way Microsoft Outlook attempts to follow links in emails to retrieve remote content, even before they’re opened or viewed in the preview pane – allowing a remote attacker’s server to request authentication via an old technology known as NTLM, and automatically receive poorly encrypted username and password details from Outlook. NTLM was officially retired by Microsoft after Exchange 2003, but the technology remains available in current versions.

This is dangerous because with a username, password and corresponding email address, hackers have effectively completed a credential theft without any interaction from the end user. Many users use their email account as a single-sign on for other applications, putting numerous other services at risk.

CVE-2023-23397 is not yet fully documented however Microsoft believe the vulnerability occurs “when an attacker sends a message with an extended MAPI property with a UNC path to an SMB (TCP 445) share on a threat-actor controlled server. No interaction is required.” Once a connection is made, the server sends the user a new technology LAN manager (NTLM) negotiation message which is relayed for authentication – none of which requires the user to even view the email itself.

The exploit affects only the Microsoft Windows version of the Outlook Desktop client. Outlook for Mac, the Outlook Web & Mobile Apps (as well as Outlook.com) are not affected – since these do not support NTLM authentication. Estimates vary but Outlook is said to be used by over 400 million users worldwide, in its various forms.

System administrators are advised to urgently patch with the latest Outlook updates from Microsoft within 24 hours.

Where this is not possible, system administrators are advised to add users to the Protected Users Security Group (blocking NTLM), or Block TCP 445/SMB outbound from network firewalls or via VPN settings, cutting off any NTLM authentication messages at the perimeter of your network. In both cases, Microsoft warn this may affect other services from working correctly.

For Cyber Security expertise and support, please contact Lineal’s Cyber Security Team today.

One of the best features available to Microsoft 365 users is a special setting in OneDrive called Files on Demand.

Where OneDrive normally synchronises a local copy of a file on your device to the copy saved in your account in the cloud, Files on Demand allows you to be more selective – only downloading local copies of files from OneDrive when you really need them.

This helps you conserve storage, and is especially useful on laptops with smaller hard-drives.

Each user can choose which files are also kept locally on their device – synchronising a local copy of essential files that will be available offline – while relinquishing larger files likely to take up space (such as videos) to only reside in your Microsoft 365 account in the cloud until you need them.

Users see a green tick where files are available both locally and synchronised in the cloud, and a blue cloud icon where files are saved in the cloud only.

When a file is accessed, the local copy is downloaded in the background, and made available locally for the future. The same control is available via a right-click option, by clicking on ‘Always keep on this device.’

Alternatively if you need to manage your local storage usage, you can right click and select “Free up space” to remove it from your device, knowing it still remains available in the cloud.

For Microsoft 365 expertise and support, please contact our team today.

As a New Year dawns, we check out some of the best new features that have been quietly added to recent Microsoft Teams updates ready for 2023.

Scheduled Send

One of the very best features of Microsoft Outlook now comes to Teams, with the addition of ‘Scheduled Send’ on messages – allowing a participant to drop a message into a chat or channel at a later time if they choose – perfect for coordinating across time zones or just getting ahead of the curve.

Teams also now supports quick-send video/audio note messaging much like many popular personal messaging apps, with audio note already available to send from the Teams mobile app.

Live Translation of Captions

This one has to be seen to be believed, but Microsoft Teams can now filter auto-generated captions through Azure Cognitive Services and translate these live on screen while the end user is speaking – a fantastic feature for organisations and businesses working internationally.

Real-time translation is currently available to trial across 40 spoken languages, although Microsoft have confirmed this will require Teams Premium licensing in the near future.

Instant Polls

Unlike most 3rd-party poll question apps, 1-click Instant polls can now be created and launched within a Teams meeting – allowing your attendees to respond to a simple binary choice easily.

The poll creator can also choose whether or not each vote is anonymous, and whether the results are shared with other attendees within the meeting.

Video goes 7×7

Teams Meetings previously supported a maximum of 9 video displays (3×3) on one screen, with users forced to choose a ‘Large Gallery View’ to access more. Now that limit has been raised to 49 (!) videos (7×7), allowing for some truly massive meetings!

Search Conversation History

A particular favourite of ours: Teams Search now returns the user to part of an entire conversation, not just the searched-for message itself.

This helps you revisit old conversations much more easily, without endless scrolling or loading, and finally means Chats can be a valid replacement for mountains of internal email.

Popout Shared Content

With an additional button, shared content in meetings can now be moved to a satellite pop-out window (much like chats) that can be moved freely like another window.

This handy addition becomes especially useful where you have secondary or tertiary displays in a conference room, and need to place certain windows on specific screens.

Emoji’s Go Wild!

Reactions were always a useful way to acknowledge or respond to a message from a colleague, but the reaction function has been expanded beyond the Facebook-style menu of emotions to incorporate all available emojis. Users can now effectively save their favourites, for a handy go-to reaction that fits their personality.

Suggested Replies

Microsoft Teams now also uses AI to take a stab at what your likely reply is going to be, and offers it up as a quick-response button.

Not entirely accurate but certainly interesting, this becomes more useful where simple responses like ‘Yes’ or ’No’ are needed from a mobile Teams user, for whom typing might be inconvenient.

@dditional People

Using the @function now adds people into Chat’s directly (with a prompt for sharing conversation history), saving the need to add people manually. Handy!

More to come….

Microsoft have also teased a refresh of Teams Channels, including a new ‘top-down’ format and increased branding, which brings them closer into line with both SharePoint Online and a number of popular social media apps such as Facebook and LinkedIn. Check it out below!

For Microsoft 365 expertise and support, please contact our team today.

Microsoft has announced a new app designed to make it easier to coordinate remote-working and in-office staff.

Dubbed Microsoft Places, the app includes a number of features such as hybrid scheduling, intelligent booking, hot-desk reservation and way finding designed to support companies working in a more flexible way, where staff might only attend the office in person a few days each week.

Hybrid scheduling makes it easy for employees to signal to each other when they plan to work from home or the office, and this allows Microsoft Places to make intelligent recommendations about the best times to speak with people in person. The aim here is to avoid what has been dubbed ‘commute regret’ – visiting the office only to discover the person you need to see is working from home.

With many companies using less office space and more hot-desking arrangements, hot-desk booking allows users to visually map themselves onto a floorpan, picking the best space for their work or coordinating time with colleagues.

Wayfinding has been designed to help colleagues who might attend offices infrequently – guiding them to meeting rooms from their mobile and generally making it easier for companies to adopt shared work spaces.

Alongside the monitoring tools already rolled out to Teams & Viva, Microsoft Places also adds an extra reporting layer that helps companies monitor home and remote working trends, and make recommendations based on those insights.

For Microsoft expertise and IT Support, please contact our team today.

Microsoft have altered how macros activate in Microsoft Office files, in an effort to improve users’ cyber security.

Macros, which allow office files to run sequences of commands, can be used to automate simple tasks – but also maliciously by hackers as a mechanism of attack.

Macro-based hacks have been around since the late 1990s, but remain surprisingly effective. Users are commonly asked to open unexpected email attachment and authorise the macro to see its mystery contents, allowing the macro to introduce malware onto the system. In effect, users authorise the hack themselves.

Instead of the old yellow ‘Security Warning’ labelled with an instant ‘Enable Content’ button users previously saw when using Microsoft Office applications, files will now prompt with a red ‘Learn More’ button, and users will be forced to see guidance on using macros securely, before being able to enable the content.

This small move – which was originally rolled out, rolled back, and then rolled out again – has been part of a slow clampdown on macros that has lasted more than two decades. Over the years macro functionality has steadily had more restrictions applied – in 2003 IT admins could require macros to have a trusted certificate (more like software applications) and as of 2013, could block macros by default.

But Microsoft hopes this simple firebreak will nudge us to think twice, and stop (potentially millions) of people from endangering themselves and their technology with a click.

Human nature continues to catch out many users curious about mystery documents – particularly since only a small fraction of Microsoft Office users are even aware of Microsoft 365’s powerful automation features.

For IT support and expertise, please contact our team today.

Microsoft Teams has taken the world by storm, but it’s not just for office workers. Teams can also be deployed to powerful effect in many other working environments – including for field staff.

One of the lesser-known features is Teams Walkie Talkie Mode, whereby staff can transmit audio via special single-press mechanism that doesn’t require conventional dialling. This lets a frontline worker transmit either directly, or into a channel, in a similar fashion to when using a walkie talkie.

There’s a number of key advantages here – it means warehouse, shop-floor and field staff can carry fewer devices, and walkie-talkie mode’s ‘big button’ is also more glove-friendly than many touchscreen apps. Companies may also appreciate having to purchase less single-use hardware to begin with.

Because Teams already runs over data connections (usually Wi-Fi or 4G in the case of mobile devices) the range on Walkie Talkie Mode is also infinite, unlike their namesake devices.

If your field staff already have rugged Android devices, from providers such as Zebra or Samsung, these can even integrate single-press keys to drive Walkie Talkie Mode, even if the device screen is off.

Microsoft 365 ‘Field’ licensing is also available at lower cost, with a restricted toolset, allowing companies to safely and cost-effectively rollout Teams access to a wider pool of users. Walkie Talkie Mode itself is available as an additional app that can be enabled in your Teams Admin Centre, and controllable using security permissions administered by your administrator or Microsoft 365 Licensing Partner.

Lineal are a Microsoft 365 Gold Partner – for IT support and expertise, please contact our team today.

Microsoft have announced that OneDrive Personal will cease to synchronise on Windows 7, 8 and 8.1 from 1st March 2022.

Beyond this date, data saved to the OneDrive desktop app will not be saved to the user’s online Microsoft 365 account. Instead the user must either upload files via their account on the web through their browser, or upgrade their hardware to Windows 10/11.

Business-licensed users will still be able to synchronise OneDrive files until Windows 7 extended support finally ends in January 2023, although time is clearly ticking for business users of the popular file storage app who remain on older operating systems.

The hugely successful Windows 7 reached ‘End of Life’ (the end of official support) as of January 2020, but remains in surprisingly widespread use. Despite the free release of Windows 10 and 11 over the past decade, Windows 7 alone still has millions of PC users remaining – approximately 14% of the global market.

Keen observers will note that with the business version still running (for now) there’s likely no overriding technical reason the Personal version must cease, but that OneDrive itself sits at the centre of Microsoft’s hugely popular suite of Office apps – and that announcements like this are one of the few remaining ways Microsoft can clearly signal the need to upgrade decade-old hardware that may have security vulnerabilities.

Lineal are a certified Microsoft Gold Partner. For IT support and expertise, please contact our team today.

Lineal’s IT Support Teams are rolling out an important security change to the way we secure your Microsoft 365 accounts – enabling Multi-Factor Authentication (MFA) for all users.

We’re taking this step in response to a marked increase in account-theft attempts that we’ve seen in recent months; where previously MFA was an optional extra for added security, we’re now strongly recommending this be enabled across the board.

We feel this is an appropriate measure – in addition to having become a standard security measure across many web-based services in recent years, the advantages of MFA are increasingly recognised as vastly outweighing the downsides.

Who is affected by this change?

Every person with a Microsoft 365, Exchange Online or Azure user account licensed with Lineal.

What are the advantages?

An extra ‘factor’ at login drastically helps improve the security of your user account – making it difficult for any attacker who manages to obtain your username & password from logging into Microsoft 365 using your identity.

If your credentials are stolen from another website, or tricked from you via phishing email, this is no longer enough information for a hacker to be able to access your account from another location. Multi-factor authentication is estimated to stop over 99% of this kind of automated (harvested credential-stuffing) attacks.

Why are Lineal enforcing this?

We’ve encountered a noticeable increase in account-takeover attempts in recent months, with individuals’ work emails then being used for the onward spread of supply-chain attacks and phishing emails to others.

Multi-factor authentication is already standard practice across online-banking in the UK, and we believe it should be standardised for all identity-based online services.

How does it work?

In addition to your username and password, each user registers a third factor – typically either a mobile phone number (for SMS), smartphone authenticator app, USB security key or password manager – any of which generates a temporary code for login. This extra ‘factor’ verifies your identity – making it hard for a third party to log into your accounts, since they won’t have access to the temporary passcode.

There’s a short video introduction to MFA here, and you can learn more via our Client Portal guide here.

Which MFA method should I be using?

For preference, we recommend free Authenticator-app based MFA via Microsoft Authenticator, Google Authenticator or similar apps for iOS/Android. These are generally considered to be a more secure method than single-use SMS (text-message) codes, which have their weaknesses, with Microsoft and others announcing this method will be phased out.

However, even SMS-based MFA will be more secure than a standalone password, so we’ll still implement this where necessary.

Does my organisation need to budget for this?

No – although paid options are available if you need your MFA backed by Conditional Access or other security settings.

What’s the timetable for this change?

We’re aiming to have this change fully deployed by 2022.

What do I need to do?

Nothing for now – a member of your Lineal IT Support team will be in touch to discuss implementing the change.

What if I experience issues getting started with MFA?

Please contact our IT Support Teams via [email protected], 01271375999 or via our Client Portal, and one of our team will be happy to assist.

***Edited 1st February 2022 – To reflect updated information issued by Microsoft.***

Microsoft has officially announced 2022 pricing updates for UK customers of Microsoft 365, Office 365 and many related cloud services.

The hugely popular cloud-based collaboration software is used by millions of organisations around the globe, and assists around 300 million end-users to work more productively.

New pricing – the first mainstream increase for a decade – is set to go-live from March 2022, and will see increases of between 0% and 25%, depending on license type.

To help businesses know what to expect, we’ve assembled a short guide to the upcoming changes.

Which License Types are affected?

Although exact UK figures have not been published in full yet, indicative US pricing changes are expected to be as follows:

Will anything stop working?

Unfortunately, yes – Microsoft 365 and Dynamics 365-based data and services will cease to be available to businesses using old subscriptions after 1st July. All users will need a new NCE license assigned to them by their Microsoft licensing provider before this date. Microsoft Partners will continue to provide, deploy, manage and administer licensing, exactly as before.

However the service itself will remain the same – all old license options will be available under new NCE license types and new pricing.

Why is Microsoft making this change?

This is the first such price rise for a decade, and reflects the huge leap forwards in the quality of technology, range of apps and business value of cloud-based services that have been added to Office 365 since the package originally launched in 2011.

Can I ‘lock in’ the old price in any way? / Any offers… on offer?

Organisations who replace their old licensing with new SKUs prior to the 1st February are able to ‘lock in’ some of the legacy-pricing, and avoid the upcoming price rise until February 2023.

Purchasing new licensing also reserves this price for additional users that the customers might add during the term – meaning that customers expecting to increase their staff/license count later this year may be incentivised to move themselves to new licensing now, before pricing changes take effect.

However, 2022’s new annual licensing prices also includes annual minimum terms that restart each year at renewal, so licenses do not ‘leave contract’ entirely after the first year as before. Please contact Lineal for more information.

So many license types – help!

Don’t panic – we’ve published a handy guide to what each license type contains, and this page will be regularly updated with the latest information. Alternatively, please contact our team and we’ll be happy to clarify your current or future licensing.

Where can I get more information?

Please contact our team via: [email protected] or 01271375999.

An intrepid group of Lineal IT engineers are each competing in a capture the flag (CTF) event designed to sharpen the skills of Systems Administrators.

Points are awarded by completing a number of investigative technical challenges across Hyper-V, Microsoft Azure and 365 – capturing a ‘flag’, or important string of text, which credits the player’s score.

Designed to test System Administration and IT engineering skills, one thousand contestants are taking part in the ongoing July event, organised by CyberDrain, and supported by judges from Managed IT Service Provider association CyberGeek.

There are forty flag-capture challenges being attempted by (overwhelmingly) IT engineers around the world – spanning server and client, Azure, Linux and Microsoft 365 management.

Challenges must be completed independently, and the scoreboard is updated as individuals compete for first place. Contestants are encouraged to tackle more difficult challenges to win prizes, and find creative alternative solutions to capturing flags – although hacking is strictly prohibited!

The capture the flag competition is sponsored by a number of leading IT, communications and cybersecurity providers, including Microsoft, Datto and Huntress.

Good luck to all those taking part!

For IT Support and technical expertise – please contact us today.

Microsoft have announced a web-based version of Visio will soon be made free to all commercially licensed Microsoft 365 users.

The popular diagramming and visualisation app was originally a standalone license, but will transition to being offered as an inclusive web app for the first time, much like Microsoft PowerBI, Microsoft Project, and other historically specialist apps Microsoft have been keen to promote more widely.

Visio (Online?) is described an initially ‘lightweight’ version of the original, allowing business users to create, edit and share professional diagrams live within their browser – as well as integrate these with other apps such as Microsoft Teams, Office apps like Word or Excel, and even via PowerBI.

This new version will be available to all business users with Microsoft 365 Business Basic (or higher) subscriptions. Power users needing extra functionality (such as the ability to automatically visualise external data sources) will still need a standalone plan (Visio Plan 1 or Plan 2) to access higher level features.

A ‘Visio in Microsoft 365 Early-Access Signup’ Form is available here for keen diagram-makers everywhere!

Lineal are a certified Microsoft Gold Partner – for expertise and support, please contact us today.

Microsoft, continuing the trend of growth in online communications during the COVID-19 pandemic, has informed on social media that their telecommunications app Microsoft Teams now has over 145 million daily users.

At the beginning of the pandemic, Microsoft Teams amassed an estimated 32 million daily active users – with an increase to 75 million users as the reliance on digital tools from the need to work at home dramatically amplified.

The figure is estimated to be about a 26% growth since October 2020 where there was an average of 115 million active users daily. This rapid growth in users has been paralleled with the expansion and inclusion of new features to the telecommunications app including the continual development of Teams Connect which allows the user to share channels with anyone internally or externally to their organisation, virtual meeting whiteboards and background effects for working at home environments; to name a few.

In relation to its competitors, Zoom revealed they had 300 million daily participants and Google Meet displayed 100 million daily participants. It must be noted that both these apps do not record daily users individually, but rather daily participants which implies that a single user could be logged several times if they attend multiple meetings during one given day. However, all these apps have undoubtedly experienced a rapid upsurge in user counts throughout 2020 and 2021 regardless of their user calculation systems.

CEO Natya Sadella states that the “digital adoption curves aren’t slowing down. They’re accelerating and it’s just the beginning”.

Future plans for feature incorporation into Teams include the interoperability with the new Microsoft Mesh, powered by Azure, which promises to be the office meeting’s digital leap into mixed reality technology combining both the physical and virtual world into one shared interactive environment.

For the Teams app itself, Microsoft has promised a host of new capabilities including end to end user encryption for one-on-one voice calls, ability to lock meetings to prevent unauthorised guests from attending and business branded lobbies where admins will be able to add custom logos to their Teams experience.

Microsoft Teams have added Breakout Rooms to online meetings to support group collaboration.

Breakout rooms act as small satellite virtual meetings, and can be used to temporarily divide a larger meeting into smaller teams for workshop exercises or brainstorming sessions.

The feature has been a popular request among Education users, as successive Covid-19 lockdowns forces more academic institutions to adopt remote-teaching.

Teams supports up to fifty simultaneous breakout rooms with custom names, assigning individuals to specific rooms, organiser announcements across rooms, and automatic closing of rooms back into the meeting.

The additional control is still marked as ‘Preview’ while the feature is being rolled out to PC and Mac users.

Lineal are a certified Microsoft Gold Partner – for Microsoft 365 expertise and support, please contact our team today.

Microsoft have previewed an exciting new set of Teams collaboration features in the June 2020 update.

Those on the more experimental Preview Build will be the first to receive the option for large Gallery View – expanding the video meeting grid to 7×7 for a maximum of 49 participants in a meeting. The maximum possible meeting attendance is also set to be increased to 300 participants.

With Schools around the world attempting to push ahead with e-learning, there’s also a new ‘Class Insights’ dashboard designed to monitor pupils’ engagement. Microsoft is promising ‘virtual breakout rooms’ – with centralised control via an organiser who can direct smaller groups to their own meetings and recall them to the main meeting when ready.

Multi Window support will allow users to create satellite calls, chats and more in external windows for better productivity – likely to be especially welcomed by those who use more than one display.

For those speaking English, live captions in meetings will be available in Preview Build to support extra accessibility.

Assigning Priority status to certain chats will allow users to receive custom notifications on important or urgent items. On the security side, external the PSTN numbers of dial-in users will now be masked to guest-attendees, and ‘screen-lock’ is compatible between Teams phones and the desktop app.

Teams phone hardware is receiving a host of new UI features, and for those interacting with more personal users, Teams calling has become inter-operable with the Skype app. This will allow more public facing communication between business Office 365 tenants, and those with Outlook.com acounts, Microsoft 365 consumer/student plans and similar.

The Free Teams Trial will also have one of its key limitations, the ability to schedule meetings, removed in a bid to encourage users to get the most out of one of the platform’s strongest features.

Microsoft have increased the pace of the Teams development cycle, as millions of users around the world need greater functionality for remote working.

Lineal are a Microsoft Gold Partner – for Microsoft 365 expertise and support, please contact our team today.

Gamma Communications have officially launched Teams Direct Routing, allowing organisations which use Microsoft 365 to make Microsoft Teams your phone system.

Teams Direct Routing is a simple monthly bolt-on to Teams-enabled Microsoft 365 licenses, that allows the user to make or accept normal voice calls via the UK phone network.

But what about the actual… phone? Yes, end users can use either the Teams mobile app for their smartphone on iOS/Android, or their PC/Mac – however hardware manufacturers are surprisingly close behind: with Poly and others announcing hardware officially approved to operate a Microsoft Teams based phone system.

Poly CCX Series Teams Phone Handsets

This makes Microsoft Teams a compelling choice as a full-business phone system, with call-routing, voicemail and many the other features commonly associated with work phones – available ‘through’ Teams.

Each user’s overall license package comprises three parts: two Microsoft elements including the user’s Microsoft 365 license that includes Teams, the ‘Phone system’ (PBX) bolt-on, and one from Gamma – the Teams Direct Routing Bolt-on itself.

All this is backed by the remote-working flexibility of Microsoft 365’s cloud infrastructure and Trust Centre – better yet, the monthly cost of extending Teams in this way is a tiny fraction of the upfront cost of buying a traditional business phone system and unifies the user’s other key work communication tool (email) under a single account, calendar, and set of security permissions.

With a user-base of over 70 million daily active Teams users, Teams itself is a workplace juggernaut given extra momentum by the important need for home-working driven by Covid-19. Although Microsoft themselves also offer direct routing call plans that integrate with Microsoft Teams, these do not include the numerous extra functions extensively supported by telecommunications suppliers, such as flexible number porting, extra control over redundancy and business continuity plans, and other related considerations needed to better ‘manage’ an organisation’s communications.

Gamma, whose popular Horizon system operates nearly half a million UK business phone seats, are also giving every sign that Teams Direct Routing will also be the more cost-effective choice when compared to Microsoft’s own call plans.

Teams Direct Routing is likely to prove an extremely popular choice for companies seeking to modernise, and ‘get the most’ out of Teams. Take our advice: this one is going to be big.

For more information on Microsoft 365 and Teams, click here.

For more information on Microsoft 365 licensing, click here.

For more information on how Microsoft Teams can be deployed as a full phone system, please contact our team today.

Microsoft have announced Reply All email storm protection for Exchange Online – designed to prevent crushing organisational reply all email chains.

By default, the feature will detect ten reply all emails to over 5,000 recipients within 60 minutes, (what IT admins jokingly call a ‘reply-allpocalypse’) and will block further sending to prevent the problem escalating.

A particular problem in large organisations, email storms begin when large numbers of recipients click ‘reply-all’ either to respond or ask to be removed from the chain – massively multiplying the overall number of emails passing through Exchange servers.

If you find yourself stuck in a big reply all email storm, the guidance is simple: Do nothing. Do not reply to the email. Replying only makes the problem worse for everyone in the email chain, including you.

Reply all email storms have plagued large organisations. The NHS was infamously struck by a server-crushing 500 million emails in less than two hours on 14th November 2016, after an IT contractor accidentally sent a test email to everyone with an NHSmail email address – approximately 840,000 people.

Microsoft itself became one of the first test cases during the “Bedlam DL3” incident of 1997, when a user emailed 13,000 company addresses. Other users unaware of how many replies they were sending asked to be removed, and by the time the storm had subsided a terrifying 15 million emails had been sent – far beyond the capacity of late-90s email servers.

Reply-all email storm protection is currently being rolled-out to Microsoft Exchange Online and packaged services including Microsoft 365.

For IT Support and expertise, please contact Lineal today.

Microsoft Teams will soon gain the ability to display video-call participants in a 3×3 (9-person) grid, among other new Teams features.

The new teams features improve on the current limit of a 2×2 (4-person) grid – one notable limitation when compared with popular rivals such as Zoom.

Other features being added include custom-backgrounds, a ‘raise-hand’ feature similar to that used in Citrix GoToMeeting webinars, audio-sharing and call recording for 1-1 direct calls. The iOS version on mobile/tablet will also gain Teams’ background blur feature used to obscure the caller’s surroundings.

Recognising perhaps that Teams is still new to many workplace settings there has been a revised focus on hardware for new teams features: ‘Teams Certified’ audio/conferencing devices are now available, and the new Teams push-to-talk ‘walkie-talkie’ mode designed for field workers is currently in preview.

Playing catchup with Teams’ dramatic surge in popularity – to over 44m daily users and 1000% more calls during lockdown across the globe – Microsoft are also overhauling the Teams Admin centre to give admin users more visibility and control over meetings, usage and group policies.

Lineal are a certified Microsoft Gold Partner. Learn more about Microsoft Teams, or contact us today.

Microsoft are offering an initial ten free Charity Microsoft 365 licenses for Nonprofit organisations.

Microsoft 365 allows users across an organisation to work more flexibly, collaborate on shared work and maintain an ‘always-up-to-date’ software base across a charitable organisation.

The flagship ‘Microsoft 365 Business’ cloud IT bundle, which normally retails at £15.10+VAT per user per month (Or £3.80+VAT per month for NonProfits) includes everyone’s favourite Microsoft Office 365 apps such as Word, Excel, Powerpoint, Outlook and more. 50GB of Exchange Online email hosting per user is also included as standard, with 1TB of cloud OneDrive storage, and Windows 10 Pro licensing for each user’s device, packaged with a host of organisational security features.

Lineal’s Head of Technical Services Matt Norris explained: “This is a super offer which we’re expecting to do some real good in the Charitable sector especially – and hopefully nonprofits will snap up their free Charity Microsoft 365 licensing while it’s available. Office 365 makes flexible working and collaborative projects much easier, advantages that we know are a key concern for many in the voluntary sector.”

Interested in this offer for your organisation? Please click here.

Lineal are a trusted Microsoft Gold Partner, click here to learn more about Microsoft Office 365 cloud working.