Mesh, powered by Azure, is Microsoft’s latest in fourth wave mixed reality amalgamating both the physical and digital world into one multi-layered interactive, shared environment.

Mesh has the capacity, through the use of head mounted units (HMDs) or on-screen devices, to allow multiple individuals across different spatial-physical environments to conduct collaborative meetings, host virtual social events, and allow for group exploration of development ideas.

Individuals ‘log in’ to the shared holographic space as virtual avatars that, upon wearing the HoloLens headset, can interact with the digital project world in front of them, and their changes can be seen by other members of the Mesh meeting. The scope of Mesh’s application in the medical healthcare and engineering industries is phenomenal – especially in their retrospective education and learning sectors. Mesh allows for real-time capture of moving 3D images and utilises visual cartographies to map those images into a functional skeletal model with tracking for key points.

Microsoft CEO Natya Sadella explains that this new digital leap in mixed reality technology is in parallel to that of the “jump from single player to multiplayer gaming” for the world of business meetings. Mesh provides huge potential for cost saving and ease of access for content sharing as company developers can create apps within the software to tailor Mesh to suit their social or business requirements.

Mesh is protected by a comprehensive host of security features including privacy compliance, session management and secure sign-ins with a reliance on Microsoft Live ID for admittance. Additional Mesh security software will be released in conjunction with Mesh emerging from its preview phase in future updates.

Microsoft offers, in current preview form, two apps that are compatible: HoloLens 2 and AltSpaceVR which both act as support applications for the Mesh – providing graphical and administrative enhancements. There are further upcoming plans to integrate current Microsoft apps such as Teams and Dynamics 365 to include the Mesh experience.

Mesh is available in preview form, along with its supporting software apps at: Microsoft Mesh

Here at Lineal some of our most popular services are cloud-based, but this invaluable business tool doesn’t come entirely without pitfalls.

Cloud computing, storing your data and performing other IT functions over a shared ‘Cloud’ hosted by a third party, provides a wealth of possibilities. Accessible over an internet connection, storing files in the cloud means that a safe record of your data is kept on a remote servers should anything happen to your PC’s hard drive. For smaller businesses the small monthly investment in cloud computing avoids a huge capital expense for hardware, and gives a quicker return on investment.

Securing documents in the cloud also mean they can be easily accessed by team members in different locations or from different devices. Cloud-based services like Microsoft’s Office 365 even allow teams of users to collaboratively edit said shared files in real time from different places.

Yet Cloud computing has drawbacks too: for anyone dealing with very large data sizes (graphic design work, 3D modelling, video files and similar) most cloud systems will not be practical given long upload times. If your business is located somewhere with less reliable internet, over-reliance on cloud services may even hinder your business continuity if something fails.

If you’re storing confidential personal information, financial or medical details abroad, will your provider comply with UK data protection laws? How about your organisation’s own security procedures?

Above all – just how ‘remote’ should remote backup be? This is both the strength and weakness of cloud services – an unknown, distant server provides a safe backup vault for data until you need to manually access it. Storing your data in Germany, the United States or even further afield may be a cheap fix, until you need to book flights to access the hardware!

Our Verdict? Cloud computing is at its strongest when business users plan for contingencies. Never choose a provider so distant you can’t speak to a real person, or will have difficulty physically recovering backups if the very worst happens. Here at Lineal we know that we can always courier a physical backup to your business in the event that your IT suffers an unlikely disaster.

Lineal can offer professional cloud computing for your business with local reliability – get in touch with us today via: http://www.lineal.co.uk/contact/

SMBs & ShoreTel

Presenting a professional face to the world relies upon efficient customer service, but if you’re just one small business starting out, how do you keep up?

ShoreTel’s Cloud Phone systems are a perfect example of how technology can be a force multiplier for SMBs allowing your small team to take on much bigger competition – and win.

Your goal should be to make dealing with your business stress-free and more convenient than bigger rivals. It’s no surprise that the UK Which? ‘Worst Customer Service’ Survey 2015 is topped by utility and telecoms companies – those with typically slow, large scale, poor quality interaction with customers over the phone.

A cloud-based phone system allows users to cleverly route incoming calls to the right place, by any method you choose – service level, skill matching, customer identity, caller location or simple priority. By deploying a smart call routing system to direct calls to the right person you can ensure that the customer spends as little time as possible holding on the line and gets their query answered.

In order to better serve customers when they call, ShoreTel’s unified communications platform can be configured to give members of your team the relevant details at their fingertips – such as simple screen pop-up containing a customer’s information. This helps your customer service team deal with queries faster, and in a more informed manner.

Being away from the phone need not be a barrier to SMBs either: voicemail and fax can also be routed onwards into transcribed email, so mobile working won’t hold you back from interacting with customers promptly. ShoreTel’s data also integrates with common CRM systems, seamlessly stitching the different strands of your business’ existing work flow together. Operating a business with a small staff, on the move, or across multiple locations? ShoreTel is made for you.

ShoreTel Connect’s Contact Centre is based around a monthly subscription service rather than a big hardware investment – a much more cost effective option for smaller businesses and ensuring a faster return on investment (ROI). Yet the true investment is in your reputation as a company – as a trusted business that is efficient and responsive to your customers’ needs.

Don’t get stuck holding: explore ShoreTel today.

To learn more, speak to somebody from Lineal today – call us on 01271 375999

More from Lineal News

Microsoft Office 2016 is here: the staple of word processing, spreadsheets and presentation work everywhere is now available for single purchase on Windows 10 and Mac OS X.

Office 2016’s apps will look very familiar to existing customers – but Office 2016 is undoubtedly ‘smarter’ than any previous version of Office, with its most impressive new features aimed at boosting productivity for both home and business customers.

Take Microsoft’s new ‘Smart Lookup’ function for example – click a single word in a document and Office will web search that term (via Bing) within the window, allowing instant research.

Cleverly, Office 2016 will even infer from the context of the surrounding paragraph the exact meaning of the word being searched for, preventing irrelevant homonyms clouding your search results. A neat trick certainly, but also an important one for certain sectors – for instance helping children do school work with protection against loading inappropriate search results based on words with double-meanings.

It is a similar case with 2016’s new ‘Tell me’ function. Gone are the clunky help menus or cartoon paperclips – ‘Tell’ Word for a tool like ‘mail merge’ or ‘footnotes’ and the Office 2016 apps will not load search results, but immediately take you to the exact menu and function needed.

The latest version allows for collaborative working (finally catching up with rival Google Drive) with multiple users able to edit documents in real time with a visible tracked changes function, from remote locations if needed. As an added bonus, Office is integrated with Skype, aimed at making the process of collaborative working more easily communicated.

Part of productivity is personal though, so Office 2016 also introduces ‘Office 365 Planner’, an app aimed at time and project management. Even Outlook will attempt to shave a few minutes off your day by linking attachments from cloud-based OneDrive and introducing ‘Clutter’, an automated email filtering service which avoids distractions by pushing less relevant emails into a separate folder, helping you to best utilise your time. Office 2016 knows that time is worth money, and for some may be a very smart investment indeed.

Need advice on software for your business, or help migrating to Microsoft Office 365 services? Lineal can help – contact us today: http://www.lineal.co.uk/contact/

Online shopping giant Amazon have announced they will sell a budget tablet computer, the Fire Tablet, at an advertised price of just £50 from the end of September.

In possibly a promotional world first, Amazon will sell the Fire Tablet in a ‘six-pack’ for the cost of five tablets. Take note education sector; for under £1500 an entire class of 30 children could have personal access to this basic tablet computer.

Nor are there any indications that the Fire Tablet will be poor quality. Like many tablets the Fire will burn on a standard Android system, with the technical specs boasting a 1.3Ghz processor, 8GB of storage space, a 7-inch (171 ppi / 1024 x 600) screen and 7 hours of battery life, all fairly standard for the lower end of the tablet market.

Of course Amazon’s pitch is more strategic than it may first appear – the bargain handheld device allows the massive retail conglomerate another way to promote Amazon video streaming services, Amazon Prime, Kindle Books and other online shopping services.

But commercial clients too could benefit from working with low-cost handheld and mobile devices like the Fire Tablet – here at Lineal we’ve long argued that technology needs to suit your business, not vice versa. Portable access and low outlay means that these tablets allow your digital information to spread into less static or safe working environments – out of private offices and studios, into public places, onto construction sites, factory floors, classrooms, or the remotest of small businesses.

The cost of the device may even ignite interest among some users reluctant to risk moving to a tablet, encouraging them to finally give it a try.

Lineal can help match your tech needs to your business. Learn more here: http://www.lineal.co.uk/contact/

More from Lineal News

This week saw the hotly anticipated release of the iPhone 6S and 6S Plus, Apple Inc’s flagship smartphone announced in their annual product release that has become as inevitable as the tides.

With the iPhone now accounting for something close to 70% of Apple’s revenue, the 6S and 6S Plus were the main attraction. The new design fixes old durability problems with a stronger case and tougher screen, but added features include the obligatory faster processor, a new rose gold colour choice, and an upgraded 12MP camera – all aimed at keeping ahead of the competition, at least when it comes to performance.

‘3D Touch’ is Apple’s newest technical innovation, making the screen of the company’s newest devices pressure sensitive. This gives users the illusion of screen depth by accurately judging the strength of the screen press, allowing for new capabilities like a ‘peek’ at an app with a gentle touch, and giving Apple another technical edge with which to play the long game.

Not that Apple’s thinking hasn’t been questioned: commercial clients may find the power to shoot high resolution 4k video enticing, but will likely be sceptical at how practical it is to save such high-quality video files on a smartphone.

Indeed, for a company whose founder’s dislike of the stylus is well documented, releasing a large tablet with a stylus appears an open invitation for criticism. Nevertheless this is exactly what Apple have now done, introducing the new iPad Pro, a 12.9 inch tablet, ostensibly optimised for creative use by designers, illustrators and other editors needing a larger screen.

The demonstration of the iPad Pro included the new $99 (£65) stylus, the Apple ‘Pencil’ effortlessly photoshopping a woman’s smile on screen, an illustrative but perhaps ill-chosen example that somehow made it through Apple’s press office without ringing media alarm bells. Appropriate use aside, the technology is nevertheless impressive: the Apple pencil combined with 3D Touch allows pressure sensitive brush strokes on screen drawn with great precision.

This year’s releases represent Apple maturing a little, yet still relying on groundbreaking technical features to stay ahead of the curve.  Apple Inc. shares actually slid two percent to close lower on Wednesday, with investors holding their breath to see whether the new products were enough to really ‘impress’ customers. The tech giant has arguably sacrificed some of the flamboyance of previous years’ releases to concentrate on the innovation needed to outpace rivals, and open more important doors for its own future, including in the form of its renewed invasion into our living rooms with the new Apple TV and tvOS complete with the long heralded AppStore.

Lineal has over 20 years of business experience with Apple Mac, including connecting your mobile devices for working on the move – why not get in touch with us today? http://www.lineal.co.uk/contact/

As always, the answer depends on your needs.  For sharing work, such as documents, presentations and other data between team members working remotely, the Cloud is great.  But if your entire team is physically located together in an office, then it might not be the right choice for you.

If you have a small team, some or all of whom work remotely, then Cloud working is a convenient, cost effective solution which means you don’t have the cost of buying and maintaining central server resources.

The benefits are agility and flexibility, both in work and financial terms.

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