Zoom has introduced revisions to its Terms of Service that have sparked significant controversy over user privacy.

It appears that Zoom may begin using calls between millions of users around the world to train AI products. The updated terms contain two standout sections, 10.2 and 10.4, which hold considerable implications for the extent to which Zoom can leverage user data. These segments specify Zoom’s entitlements to gather and utilise “Service Generated Data,” encompassing telemetry data, product usage information, diagnostic data, and analogous content collected in conjunction with users’ use of Zoom’s services or software.

Explicitly specified in Zoom’s revised policy is its exclusive ownership over Service Generated Data. This dominion extends to the company’s prerogatives to alter, disseminate, process, exchange, retain, and warehouse said data “for any purpose, within the limits and parameters stipulated by applicable law.”

“…You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content and to perform all acts with respect to the Customer Content, including AI and ML training and testing.”

Of particular concern is the overt declaration of the company’s right to employ this data for the training and enhancement of machine learning and artificial intelligence systems, with the inclusion of algorithm and model refinement. This particular clause raises the question of a lack of opt-out alternatives, something that is bound to fuel intense debate about user-generated consent and individual privacy.

Zoom justifies these measures as indispensable for delivering services to patrons, supporting the services, and enhancing its range of offerings including software and other products. Nevertheless, the implications inherent in these clauses are all-encompassing, particularly as they seemingly permit Zoom to harness customer data for any purpose associated with the activities or processes detailed in section 10.3.

Remarkably, Zoom has not issued any comments regarding these amendments yet. While Zoom’s motivations may center on elevating their platform and providing an improved experience, the extent and profundity of these adjustments are likely to cause disquiet among numerous users, particularly security and privacy advocates, thereby prompting inquiries into how their data is being leveraged.

For more software expertise and support, please contact our team today

Lineal’s Managing Director Mike Matthews has won an Omnis Software award for Outstanding Community Support at the International Omnis Developer Conference in Dusseldorf.

Mike first began developing software nearly 40 years ago, – starting with stock control software for the family manufacturing business – which eventually evolved into the modern software products carried forwards by Lineal’s in-house software development team.

Over many years Mike and Lineal have helped organise the European Omnis Developers conference (‘EurOmnis’) – promoting a community of developers who support each other’s projects and skills development.

Omnis software now underpins a number of important Lineal-developed software applications – including our flagship SQLWorks platform for business manufacturing/MRP, CRM, accounting & stock control. Omnis allows us to develop mission-critical business applications more quickly, deploy cross-platform across Windows & Mac, and draw on expertise from a wider community of developers.

This year’s conference was entitled ‘The Future of App Development’ – joining other notable recipients from as far afield as Mexico, Switzerland and Australia, and Mike thanked the conference for the award.

Congratulations Mike!

For business software advice and expertise, please contact our team today.

Cloud storage giant Dropbox is beta-testing a new password manager app – ‘Dropbox Passwords’ – by invitation only.

Password managers allow the user to generate and store encrypted, complex passwords for many user accounts inside a single piece of locked software and autofill them into websites and applications – making it easier to use diverse, complex passwords across all of your IT.

Password managers are measure increasingly recommended by respected cybersecurity authorities – including the UK National Cyber Security Centre. Options like 1Password, Lastpass and others are already well established, although Dropbox is likely to have significant reach to business customers considering using a password manager for the first time.

Unlike bigger rivals such as Microsoft’s Office 365 and Google’s G-suite, Dropbox do not offer workplace document editing apps – leading the company to explore new avenues for branching out beyond file-sharing and cloud-storage.

These plans have included Dropbox Paper (a collaboration and project management tool), integrations to other growing challenger-platforms such as Slack and Zoom, and now password management.

The rise of password managers have prompted some to speculate that the age of passwords (or at least – memorised key-string passwords) may be over – either replaced by biometrics or generated, encrypted, held and recalled by software.

Principally a cloud-storage company that helped establish file-sharing in the minds of those who had never used it before, only time will tell if Dropbox can establish a broader brand for securing a cloud-first IT business world.

Dropbox Passwords can be found by invitation only here: https://play.google.com/store/apps/details?id=com.dropbox.passwords_android

For cloud-software and cybersecurity expertise, please contact Lineal today.

Lineal SQLWorks company Diamedica (UK) Ltd., who manufacture specialist medical solutions, are providing vital support to the NHS as part of the UK Government’s Ventilator Challenge:

Developed by Lineal’s in-house software development team, SQLWorks integrated business management software, is the core of Diamedica’s accounting, order-processing, stock and production control.

(Guest Post Via. http://www.diamedica.co.uk/english/news_detail.cfm?id=3219)

“…Diamedica (UK) Ltd confirmed today they are playing a critical role in the Government’s efforts to accelerate production of ventilators to support the fight against COVID-19. Diamedica’s ventilator designs were shared with the Cabinet Office team leading the challenge, who have been able to match the plans with specialist manufacturers who are able to start ramping up production quickly, and at scale.

Diamedica are now providing consulting services to the matched specialist manufacturers who are contracted to produce ventilators.

Robert Neighbour, Managing Director, commented “We are exceptionally proud to be a part of the effort to deliver ventilators for the NHS. Our product is already the leader within emerging markets and has now been selected to support the UK’s fight against COVID-19. I want to thank our team here at Diamedica for their dedication and efforts thus far, and all the manufacturing partners who are critical to this effort.”

For further information please contact Charlotte Green, Head of Sales and Marketing at Diamedica (UK) Ltd.”

Learn more at http://www.diamedica.co.uk/english/

For software enquiries and questions, please contact our team today.

Google have released the new developer preview of Android 11, with technology ready for 5G and support for virtual-reality overlay options within apps.

Developer previews are designed to encourage 3rd-party app developers to stay ahead of the curve, and test the compatibility of new features, prior to the release of Android 11 during the Summer.

This time around, the much-hyped release of 5G requires Android handsets and app developers to adapt to the new technology: including operating-system to assess whether connections are metered or unmetered, and unlock boosted computing options if data speeds are sufficiently high.

Some of the improvements are also being driven by hardware trends among the big manufacturers – including new support for folding-screens and the ‘pin-hole’ style cameras that sit within the screen extent of the phone.

An ‘Only this time’ choice will be added to security preferences which allows for a one-time exemption to default security options. This is already the case with standard apps (such as your default browser) but will now apply to system tools such as the phone’s GPS, microphone or camera.

On the flip side of this, more of the phone’s intrinsic features (such as phone/messaging apps) will begin behaving more like their popular 3rd-party app counterparts – allowing persistent notification ‘bubbles’ that can be re-positioned on screen for a more fluid experience.

At present Android 11 will only operate on Google’s own flagship ‘Pixel’ range of smartphones, but expect the OS to begin appearing on other handsets from June 2020.

For Business Mobile expertise, please contact our team today.

Apple have issued a silent update for video conferencing software Zoom, following discovery of a major webcam security vulnerability affecting Mac users.

Zoom issued an emergency patch for the problem two days ago – in a rapid response Apple was still concerned might not reach enough users.

The controversial web server installation – originally designed to save Mac-based Safari web browser users from additional clicks and make video conferencing easier to use, was shown to create a potentially serious vulnerability whereby Zoom calls could be launched from any website with the camera turned on.

In bizarre scenes, technology journalists researching the problem were even paired up in video conferences with other unknown individuals doing the same.

Believed to put at risk more than 4 million webcams globally, the zero-day exploit was discovered by security researcher Jonathan Leitschuh – who originally gave Zoom 90-days to resolve the issue prior to publication.

Leitschuh has since praised Zoom’s willingness to do a public ‘about face’ with the emergency patch, and Zoom’s CEO taking direct video calls to discuss the problem.

Nevertheless, Apple’s decision to step in to protect Mac users remains an embarrassment for the previously very successful video conferencing solution.

Additional problems include Mac versions of video conferencing software which use Zoom’s underlying services for white-labeled video calling – such as Ringcentral.

Instead of patching the problem, Zoom’s permission to turn on the webcam can also be disabled manually, via Settings > Video > ‘Turn Off My Video When Joining a Meeting.’

For software expertise and support, please contact Lineal today.

Adobe have released an urgent update for Adobe Reader DC, patching newly discovered security vulnerabilities.

The highly popular PDF app, often pre-installed on Windows PCs, has been shown to contain a loophole that allows an attacker to remotely run Javascript code within an opened PDF to cause memory corruption.

Currently rated ‘Critical’ by Adobe’s Severity Rating System, the bug is believed to have originated from entirely legitimate functionality: Adobe Reader allows PDFs to contain embedded JavaScript to support interactions with the web.

Adobe have responded quickly – publishing the fix to Adobe Security Bulletin alongside patching for 42 other vulnerabilities as of Wednesday 12th February, including one which allowed PDF documents to access hashed passwords.

Adobe Reader is officially 25 years old this year, and although official figures are hard to source, is popularly believed to dominate more than 75% of the PDF software market.

Users can either auto-update their installation or prompt this manually by clicking ‘Help’ > ‘Check for Updates’ within the software itself.

For software and security expertise, contact Lineal today.

This year Lineal’s SQLWorks Team traveled to Arnhem, The Netherlands, for the 4-day European Omnis Developers Conference – EurOmnis 2017.

Conference workshops offer the opportunity for developers from more than a dozen countries to exhibit their latest work, seek advice from other programmers and share best practice. A primarily educational event, EurOmnis brings together the brightest and best to further develop software projects and draw on a wider pool of knowledge.

Members of the Omnis Executive Team also attended to discuss the very latest developments of the platform, explain new features (such as remote debugging technology working live from the developer console) and gather valuable feedback from the wider Omnis developer community.

Managing Director of Lineal Software Solutions, Mike Matthews explained: “Over the many years during which we’ve helped organise EurOmnis, both the software itself and the Omnis Developers Group (ODEV) have gone from strength the strength.”

“This year’s conference studied some exciting breakthroughs in web development, mobile/tablet-friendly user interfaces, internet-of-things (IOT) examples, future API technology, and much, much more.”

“SQLWorks is designed to be a highly flexible business management software, and we greatly value contributions from the extraordinarily diverse range of industry sectors, creative skills and technical knowledge represented each year at EurOmnis.”

In addition to coding, EurOmnis 2017 attendees had the chance to visit and dine at the Kasteel Doorwerth, a medieval chateaux dating from before the 13th Century, and literary home of the Beaulieu restaurant, where Erik Hazelhoff Roelfzema wrote Soldier of Orange.

See you next year!

Lineal are Omnis and business software development specialists – learn more here.

SQLWorks is changing: Lineal will be launching a new major version of our flagship business software in 2017.

Version 8 will bring a host of new features to our flagship business management software, as well as provide existing SQLWorks customers a greatly improved user-experience.

Managing Director of Lineal Mike Matthews explained: “We were determined to release a major new version of SQLWorks this year, and wanted to implement the customer feedback we’ve been gathering in recent months.”

“By changing to the StudioWorks 8 framework, SQLWorks Version 8 will allow us to update the technology behind our business software – modernising the visual ‘look-and-feel’ to be more intuitive, adding greater flexibility, and offering more options for integration.”

Version 8 is expected to be available from Autumn 2017 – check back for more soon!

Lineal Software have been certified as a Bitdefender Partner for Bitdefender security software.

Bitdefender’s range of security products are used on millions of devices worldwide and the provider ranks highly in independent Virus Bulleton’s VB100 tests, as well as winning numerous quality awards for software innovation.

A wide variety of both Bitdefender Home and Business security products are available, across platforms including Windows, Mac and Android and more.

Lineal’s Head of Technical Services Matt Norris explained: ‘We’re very pleased to qualify as Bronze Bitdefender partners – this qualification only expands the range of IT security options which Lineal can offer to our customers and we look forward to delivering a high quality service for those interested in using Bitdefender.’

‘There are only a handful of Bitdefender partners in the South West, and Lineal are delighted to be one of them.’

For IT security advice and support, contact Lineal today.

Pluss –

A Lineal staff member has won North Devon’s Pluss Achiever of the Year award for 2016.

Reuben Winsor, from Barnstaple, was awarded the prize in recognition of his success since becoming a trainee software developer with local IT support and software firm Lineal Software Solutions Ltd. in June.

Pluss, which helps support thousands of people with disabilities to enter employment, presented the award at a business networking event at the Royal Hotel, Bideford, as a part of the Disability Confident Campaign.

Speaking at the ceremony, Managing Director of Lineal Mike Matthews explained: “Reuben’s diligence and attention to detail are vital skills for a software developer, and have been indispensable in helping us develop the next generation of our business software. He has become a confident and valued member of our team.”

“Pluss’ work has been exemplary, and we’re absolutely delighted that Reuben will remain at Lineal as a full-time member of staff.”

In addition to developing his skills contributing to bigger software projects, Reuben has helped adapt Lineal’s SQLWorks accounting and stock control software for use on smartphones and tablets.

Congratulations to Reuben on his success and we look forward to his future development at Lineal.

You can learn more about Pluss and their work by clicking here.

Education tracking software LearnSprout has been bought by Apple, in a purchase expected to extend the computing giant’s reach into the education sector.

American software platform LearnSprout, already used across 42 states in over 2500 schools, is an analytics dashboard that allows teachers to monitor pupil’s performance and results, attendance, student health and more.

LearnSprout’s developers argue that by aggregating data, schools can help study trends for promoting better teaching, improving readiness for higher education and ensure a more efficient use of resources.

This is the second announcement in recent weeks about Apple investing heavily in technology for the education sector, following the January launch of Apple’s Education package and iPad modifications designed for classroom use. It’s unlikely to be the last.

For education sector IT support – talk to Lineal today: 01271 375999

Ever wish you could add handwritten notes to documents in Microsoft Office? Now you can – as Microsoft have unlocked the ‘Draw’ tab for Office 365.

The new tools come with a range of pen shapes and bright colours, and have been designed particularly with touchscreens and tablets in mind. Accessible across all Office 2016 documents, spreadsheets, presentations and notes, the ‘Draw’ tab follows the recent releases of Microsoft Surface Pro 4 and the iPad Pro. Those with clumsy fingers may prefer to use a stylus.

It’s undoubtedly a pretty and relevant addition to Microsoft’s historically bland Microsoft Office – the simple colour wheel can be used for highlighting text or adding freeform annotations in various ‘ink’ colours.

Behind the new sketchpad fun is some intelligent software, which includes shape recognition that allows users to ‘rough’ draw polygons for conversion to regular shapes for use in diagrams or flowcharts .

The possibilities for working collaboratively, marking homework, sketching designs, reviewing reports or simply saving paper are endless and enjoyable – and show just how practical Office 365 has already become.

Explore Office 365 with Lineal today: click here or call 01271 375999

Apple have finally announced that iOS 9.3 will included special support for schools and colleges.

Using iOS 9.3, each student can be given a unique Apple ID that is compatible with any iPad in a classroom, allowing for the use of any device from a pool of shared school iPads. The Apple education package ID’s themselves are maintained through Apple School Manager, a web based control panel giving admins control over the system.

Apple’s new ‘Classroom’ App allows teachers to launch any app on every shared device in a room at once, and guide students through educational materials. A ‘Screen View’ function keeps an eye on what’s on every student’s screen, allowing teachers to prevent distractions from learning.

For students assigned the same tablet each day, a caching system holds work and resources, and gives a photo login procedure so that each child can find their usual device easily.

More than 70% of UK primary and secondary schools now use tablet computers as part of their ICT tools – including ‘Bring Your Own Device’ (BYOD) schemes. So far however, schools have had to find a good reason to justify the extra expense for Apple’s high-quality iPad devices over cheaper rivals.

By offering cleverly designed software support for the classroom environment, Apple may have just provided that justification.

Learn more about IT support for the education sector – contact Lineal today: 01271 375999.

Windows 10.1 updates security

With ‘Windows 10.1’ now barely a month old, and the Microsoft operating system already running on over 12 million business PCs, how fares Microsoft’s free updates strategy?

Windows 10.1 update was released with relatively little fanfare (be honest, you didn’t notice) adds features that, understandably with hindsight, might have been a distraction at the main Windows 10 release back in July.

Packaged within were mainly performance and security upgrades – Windows 10.1 will now boot almost 30% faster than an old Windows 7 system on the same device, the Cortana virtual assistant has some new handwriting recognition skills and there are new enterprise tools for mobile devices. Microsoft Edge runs smoother too, offering previews of tabs before viewing and syncing favourites across devices.

Most importantly, after recent corporate data breaches in the news, Microsoft have added a range of new security safeguards. These including ‘Windows Hello’, supporting enterprise grade biometrics including fingerprint and facial recognition – sadly currently only available for US users.

Aside from controversy surrounding user privacy then (if you didn’t notice your Windows 10.1 update, that’s maybe because Microsoft installed it automatically on your device without asking you) the first free update went ahead with relevant additions and limited fuss.

Starting free updates officially moves Microsoft into line with Apple’s OS X business model that has become the industry standard. Yet limited promotion of Windows 10’s ongoing development risks downplaying Microsoft’s progress.

Which would be unfair, because Microsoft is plainly taking extra care to develop the business security of their product range, including the excellent Office365, Microsoft Azure and now Windows 10.1. Microsoft is clearly listening to business’ fears, and businesses should welcome it.

For help and support with Microsoft enterprise IT, contact Lineal today.

Apple launched the new OS X 10.11 El Capitan to Mac users yesterday, in the latest free update of its trademark operating system.

The new offering is not a revolution, but an evolution of Apple’s OS X Yosemite released last year, with the newest version including a host of tweaks to improve performance and ease of use.

Having test-driven the software, Lineal staff had the following initial verdicts on El Capitan:

1. Immediate downloads are for die hard fans – even with 60+ Mbps download speeds, it took us several hours to download the full version today, less than one day after release. Conversely, some of our team managed to download it hours after release in under 20 minutes. Early download performance seems very inconsistent, presumably due to global load on Apple’s servers. For a more user-friendly experience, be patient and download over the weekend.

2. We liked the new multitasking tools, including the Split View window management system highly reminiscent of Microsoft Windows 10, but even more useful on Apple’s smaller screen MacBooks.

3. El Capitan improves performance behind the scenes, loading a test PDF file around 50% faster, and improving battery life in the process. Finder also shows a greater initiative, intelligently understanding ‘edited yesterday’ and similar phrases to speed up searching for your files.

4. Safari finally gets a refresh that includes pinned tabs, allowing for a more efficient way to keep persistent information open. This has been possible in Chrome and Firefox for some time so it’s good to see improvements to Safari to complete the user experience compared to the rivals.

5. Several of Apple’s most basic apps have received an overdue refresh – for example Notes, where users will find they can now add hitherto excluded images and video if needed, along with a few basic formatting options. Shake your mouse cursor and it will swell in size so that you can find it easily. Apple hasn’t changed – these are thoughtful touches.

Overall OS X El Capitan is a solid, if somewhat modest, revision to Apple’s software range, which clearly has not been rushed to release. The new features have been developed with care and the real draw is increased performance. Both are worth waiting a day or two for though, giving other users time to test the new system, and yourself a less stressful update.

Lineal can offer support and expertise for a range of systems, including various Mac devices – get in touch with us today via: http://www.lineal.co.uk/contact/

Microsoft Office 2016 is here: the staple of word processing, spreadsheets and presentation work everywhere is now available for single purchase on Windows 10 and Mac OS X.

Office 2016’s apps will look very familiar to existing customers – but Office 2016 is undoubtedly ‘smarter’ than any previous version of Office, with its most impressive new features aimed at boosting productivity for both home and business customers.

Take Microsoft’s new ‘Smart Lookup’ function for example – click a single word in a document and Office will web search that term (via Bing) within the window, allowing instant research.

Cleverly, Office 2016 will even infer from the context of the surrounding paragraph the exact meaning of the word being searched for, preventing irrelevant homonyms clouding your search results. A neat trick certainly, but also an important one for certain sectors – for instance helping children do school work with protection against loading inappropriate search results based on words with double-meanings.

It is a similar case with 2016’s new ‘Tell me’ function. Gone are the clunky help menus or cartoon paperclips – ‘Tell’ Word for a tool like ‘mail merge’ or ‘footnotes’ and the Office 2016 apps will not load search results, but immediately take you to the exact menu and function needed.

The latest version allows for collaborative working (finally catching up with rival Google Drive) with multiple users able to edit documents in real time with a visible tracked changes function, from remote locations if needed. As an added bonus, Office is integrated with Skype, aimed at making the process of collaborative working more easily communicated.

Part of productivity is personal though, so Office 2016 also introduces ‘Office 365 Planner’, an app aimed at time and project management. Even Outlook will attempt to shave a few minutes off your day by linking attachments from cloud-based OneDrive and introducing ‘Clutter’, an automated email filtering service which avoids distractions by pushing less relevant emails into a separate folder, helping you to best utilise your time. Office 2016 knows that time is worth money, and for some may be a very smart investment indeed.

Need advice on software for your business, or help migrating to Microsoft Office 365 services? Lineal can help – contact us today: http://www.lineal.co.uk/contact/