Ever wish you could add handwritten notes to documents in Microsoft Office? Now you can – as Microsoft have unlocked the ‘Draw’ tab for Office 365.
The new tools come with a range of pen shapes and bright colours, and have been designed particularly with touchscreens and tablets in mind. Accessible across all Office 2016 documents, spreadsheets, presentations and notes, the ‘Draw’ tab follows the recent releases of Microsoft Surface Pro 4 and the iPad Pro. Those with clumsy fingers may prefer to use a stylus.
It’s undoubtedly a pretty and relevant addition to Microsoft’s historically bland Microsoft Office – the simple colour wheel can be used for highlighting text or adding freeform annotations in various ‘ink’ colours.
Behind the new sketchpad fun is some intelligent software, which includes shape recognition that allows users to ‘rough’ draw polygons for conversion to regular shapes for use in diagrams or flowcharts .
Some of our own staff experienced printing problems for the Mac version of Microsoft Office 2016 – these have fortunately already been rectified in update version 10.11.1 by a humbly apologetic Apple.
One of the most notable surprises however was the outright removal of functionality that long-time Mac users have had from the earlier days of personal computing.
Apple’s Disk Utility app update has removed the ability to verify and repair disk permissions on your Mac, leaving users with no way to verify incorrectly installed programs with the correct disk permissions to read/write to their hard drive.
At Lineal we’ve always advised users to verify and repair disk permissions after major updates, and even some Apple software regularly flags up as in need of verification.
Apple has made two sweeping generalisations: firstly, that Mac users only need to run software that immediately cooperates with their hardware (a big assumption) and secondly that users will be content to let Apple worry about the details of their computer maintenance.
Personal computing today feels a little less personal. Mac users have become used to the idea that Mac updates are very reliable, and worthwhile installing promptly – yet the sudden removal of longstanding features puts this in doubt for the first time.
Should we all trust manufacturers? A question for Volkswagen.
Lineal can offer Tech Support for a range of Apple devices: get in touch with us today via 01271 375999 or contact us online.
A cloud-based phone system allows users to cleverly route incoming calls to the right place, by any method you choose – service level, skill matching, customer identity, caller location or simple priority. By deploying a smart call routing system to direct calls to the right person you can ensure that the customer spends as little time as possible holding on the line and gets their query answered.
In order to better serve customers when they call, ShoreTel’s unified communications platform can be configured to give members of your team the relevant details at their fingertips – such as simple screen pop-up containing a customer’s information. This helps your customer service team deal with queries faster, and in a more informed manner.
Being away from the phone need not be a barrier to SMBs either: voicemail and fax can also be routed onwards into transcribed email, so mobile working won’t hold you back from interacting with customers promptly. ShoreTel’s data also integrates with common CRM systems, seamlessly stitching the different strands of your business’ existing work flow together. Operating a business with a small staff, on the move, or across multiple locations? ShoreTel is made for you.
ShoreTel Connect’s Contact Centre is based around a monthly subscription service rather than a big hardware investment – a much more cost effective option for smaller businesses and ensuring a faster return on investment (ROI). Yet the true investment is in your reputation as a company – as a trusted business that is efficient and responsive to your customers’ needs.
Don’t get stuck holding: explore ShoreTel today.
To learn more, speak to somebody from Lineal today – call us on 01271 375999
Cyber crime is finally set to become the UK’s most common crime type, following inclusion in the latest crime figures from the Office for National Statistics (ONS).
This re-classification comes only days after news headlines emerged that an Eastern European crime group successfully used ‘Dridex’ malware to steal over £20m from UK bank accounts via thousands of infected PCs in the UK.
The 2015 National Strategic Assessment from the National Crime Agency estimates that losses due to cyber crime in the UK now amount to a staggering £16 billion annually. The NCA also asserted that the theft of large amounts of private companies’ data still faces ‘considerable under reporting.’
Nowhere is this more threatening than for those in the financial services industry, where both reputations for reliability and access to funds make IT security of paramount importance, requiring compliance with the strictest procedures for identity validation, network safety and fraud detection.
All businesses need to be prepared for the future, where cyber crime is likely to become more sophisticated and UK companies may be expected to demonstrate greater data protection measures. This week Microsoft promoted it’s Financial Services Compliance program in connection with Office 365 – making assurances (aimed squarely at businesses in the financial sector) of direct access to staff and resources to ensure that Microsoft Office cloud services comply with financial security regulations.
Greater awareness of cyber crime amongst Government figures, the media and the public can only be a good thing, but ultimately it still remains very much up to the individual to ensure their IT systems are secure – before the worst happens.
More than 70% of businesses fail after significant data loss. Lineal can install a range of security measures to safeguard your business IT systems and data – enquire today via: http://www.lineal.co.uk/contact/
Online shopping giant Amazon have announced they will sell a budget tablet computer, the Fire Tablet, at an advertised price of just £50 from the end of September.
In possibly a promotional world first, Amazon will sell the Fire Tablet in a ‘six-pack’ for the cost of five tablets. Take note education sector; for under £1500 an entire class of 30 children could have personal access to this basic tablet computer.
Nor are there any indications that the Fire Tablet will be poor quality. Like many tablets the Fire will burn on a standard Android system, with the technical specs boasting a 1.3Ghz processor, 8GB of storage space, a 7-inch (171 ppi / 1024 x 600) screen and 7 hours of battery life, all fairly standard for the lower end of the tablet market.
Of course Amazon’s pitch is more strategic than it may first appear – the bargain handheld device allows the massive retail conglomerate another way to promote Amazon video streaming services, Amazon Prime, Kindle Books and other online shopping services.
But commercial clients too could benefit from working with low-cost handheld and mobile devices like the Fire Tablet – here at Lineal we’ve long argued that technology needs to suit your business, not vice versa. Portable access and low outlay means that these tablets allow your digital information to spread into less static or safe working environments – out of private offices and studios, into public places, onto construction sites, factory floors, classrooms, or the remotest of small businesses.
The cost of the device may even ignite interest among some users reluctant to risk moving to a tablet, encouraging them to finally give it a try.
This week saw the hotly anticipated release of the iPhone 6S and 6S Plus, Apple Inc’s flagship smartphone announced in their annual product release that has become as inevitable as the tides.
With the iPhone now accounting for something close to 70% of Apple’s revenue, the 6S and 6S Plus were the main attraction. The new design fixes old durability problems with a stronger case and tougher screen, but added features include the obligatory faster processor, a new rose gold colour choice, and an upgraded 12MP camera – all aimed at keeping ahead of the competition, at least when it comes to performance.
‘3D Touch’ is Apple’s newest technical innovation, making the screen of the company’s newest devices pressure sensitive. This gives users the illusion of screen depth by accurately judging the strength of the screen press, allowing for new capabilities like a ‘peek’ at an app with a gentle touch, and giving Apple another technical edge with which to play the long game.
Not that Apple’s thinking hasn’t been questioned: commercial clients may find the power to shoot high resolution 4k video enticing, but will likely be sceptical at how practical it is to save such high-quality video files on a smartphone.
Indeed, for a company whose founder’s dislike of the stylus is well documented, releasing a large tablet with a stylus appears an open invitation for criticism. Nevertheless this is exactly what Apple have now done, introducing the new iPad Pro, a 12.9 inch tablet, ostensibly optimised for creative use by designers, illustrators and other editors needing a larger screen.
The demonstration of the iPad Pro included the new $99 (£65) stylus, the Apple ‘Pencil’ effortlessly photoshopping a woman’s smile on screen, an illustrative but perhaps ill-chosen example that somehow made it through Apple’s press office without ringing media alarm bells. Appropriate use aside, the technology is nevertheless impressive: the Apple pencil combined with 3D Touch allows pressure sensitive brush strokes on screen drawn with great precision.
This year’s releases represent Apple maturing a little, yet still relying on groundbreaking technical features to stay ahead of the curve. Apple Inc. shares actually slid two percent to close lower on Wednesday, with investors holding their breath to see whether the new products were enough to really ‘impress’ customers. The tech giant has arguably sacrificed some of the flamboyance of previous years’ releases to concentrate on the innovation needed to outpace rivals, and open more important doors for its own future, including in the form of its renewed invasion into our living rooms with the new Apple TV and tvOS complete with the long heralded AppStore.
Lineal has over 20 years of business experience with Apple Mac, including connecting your mobile devices for working on the move – why not get in touch with us today? http://www.lineal.co.uk/contact/
ASUS have announced their latest new desktop computer, the tiny ASUS Vivo Stick: a PC little bigger than a pocket highlighter.
Smaller businesses take note: it’s easy to imagine commercial clients making good use of such practical technology. At under 14cm long, the tiny Vivo stick resembles a USB memory stick and can be easily moved between hot-desks by mobile employees, or into premises too small for even the smallest of small-form desktop PC towers.
The Vivo Stick will run Microsoft’s new Windows 10 operating system via an Intel Cherry Trail Atom Processor, and can be plugged directly into any screen with an HDMI port. In addition to a micro USB port for power, Wi-fi and Bluetooth are combined with 2 spare USB ports and an audio socket to give the Stick the basic connections needed for everyday external devices: a mouse, keyboard and speakers.
Don’t expect performance miracles at this stage. Marginally superior to Intel’s lacklustre ‘ComputeStick’ offering back in April – the Vivo Stick incorporates only 2GB of memory and 32GB eMMC flash storage, although both Asus and Intel must correctly suspect that many users will find this more than sufficient for ordinary work tasks – email, word processing and other admin.
The low price will also help ensure market interest. Retailing at around only $129 in the US (around £85) ASUS’ Vivo Stick will likely be a cost-effective and portable option for entry-level personal computing, new startups, small businesses, and even presents a competitively priced alternative for computer labs and classrooms in the education market – any sector needing to equip users without ‘fixed’ workstations for basic IT needs.