Lineal Software Solutions announced today they will begin selling and delivering ShoreTel® unified communications solutions as a new Champion Partner. ShoreTel, Inc., the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, has designed the Champion Partner Program to strengthen the relationship between ShoreTel and its partners to provide end-customers with a brilliantly simple UC solution. The program’s goal is to advance and grow both companies’ market share in the UC industry, while ensuring every customer continues to be delighted with their ShoreTel experience.
“We’re pleased to welcome value-added partners into the Champion Partner Program to deliver our innovative products and leading business solutions, especially those like Lineal Software Solutions that have a commitment to sales and technical training, infrastructure development, and a focus on customer service,” said David Petts, senior vice president of worldwide sales at ShoreTel.
“Lineal is delighted to be working with ShoreTel. Our diverse client base are relying increasingly on Lineal as a ‘one stop shop’ for their entire IT and communications needs. In the past, that has meant support, software and hardware. Now we find it includes hosted services, disaster recovery, mobile solutions and telephony services,” said Mike Matthews, managing director of Lineal Software Solutions. “We are always keen to partner with best of breed solution providers and ShoreTel has the best end-user experience in the industry. It’s a product we know well and one we are excited to be able to offer to our existing clients and to new customers looking to replace their older telephone systems with a modern, flexible user experience.”
Since ShoreTel’s first product shipment in 1998, customer satisfaction has been a top business priority, and ShoreTel partners are required to adhere to it as a primary business value. Many customers who purchase ShoreTel solutions rank ShoreTel’s product above other manufacturers’ product for technology, ease of use, management, customer service, solution experience, product features and performance. Lineal Software Solutions is committed to satisfying customers, helping contribute to ShoreTel’s world-class Net Promoter Scores (“NPS”), a widely-used measure of customer satisfaction.